Taking Jeep off Road Voids Warrenty - Jeep Wrangler Forum
Jeep Wrangler Forum

Go Back   Jeep Wrangler Forum > JK Jeep Wrangler Forum > JK General Discussion Forum

Join Wrangler Forum Today


Reply
 
Thread Tools

Please support our sponsors and let them know you heard about them on WranglerForum.com
Old 09-23-2013, 06:18 PM   #1
Supporting Member

WF Supporting Member
 
danrb's Avatar
 
Join Date: Nov 2012
Location: VA
Posts: 896
Taking Jeep off Road Voids Warrenty

Ok now I've heard it all. My dealer says since I took my jeep off road, repairs are not covered by the warranty. I've read the warranty and no such clause. Also, They advertise it as an off road vehicle.

Love to hear the flames on this one.

danrb is offline   Quote Quick Reply
Old 09-23-2013, 06:20 PM   #2
Get your Jeep dirty!!!

WF Supporting Member
 
Rogerg's Avatar
 
Join Date: Aug 2009
Location: Las Vegas
Posts: 762
Images: 6
Your dealer is a douche. Where I got mine they dont care..matter of fact I wheeled with the internet manager that sold me the jeep.

__________________
2008 Jeep X unlimited 4" Rancho Sport lift/17x9 Black Level 8 Alloys/37-12.5-17 Nitto Trail Grapplers
2006 Jeep Rubicon 5.5" Teraflex long arm+1" body lift/17x9 Procomp 7031 Alloys/37-12.5-17 Falken Wild Peak
Rogerg is offline   Quote Quick Reply
Old 09-23-2013, 06:25 PM   #3
Jeeper
 
Join Date: Dec 2010
Posts: 2,583
I think the way this works is that the dealer gets reimbursed by Chrysler at fairly low rates for warranty work. The upshot is that the dealer has very little incentive to perform warranty repairs, there is a lot more money to be made doing retail repairs.
i82much is offline   Quote Quick Reply
Old 09-23-2013, 06:28 PM   #4
Jeeper
 
Blastek's Avatar
 
Join Date: Mar 2012
Location: Portland, OR
Posts: 2,275
Well, if you damaged your jeep off-road, then the damaged parts are not covered. Same goes for on road damage. Failures unrelated to off-road activity are covered. They would have to prove that it was caused by negligence or abuse to deny cover.

The same goes for any manufacturer. There is usually a clause in there about warranty denial under extreme conditions, such as racing your car on a track.
__________________
2012 Deep Cherry Red JKU Sport S - Tickastar, 6 speed, 3.73, Dual Tops
Blastek is offline   Quote Quick Reply
Old 09-23-2013, 06:43 PM   #5
Moderator

WF Supporting Member
::WF Moderator::
 
jkjeeper06's Avatar
 
Join Date: Jul 2010
Posts: 3,443
What broke? Certain things only wear out early from off roading or modifications
jkjeeper06 is offline   Quote Quick Reply
Old 09-23-2013, 07:07 PM   #6
Jeeper
 
hair2831's Avatar
 
Join Date: Feb 2013
Posts: 568
Glad my dealer isn't an a-hole. They must not want you to buy your next Jeep from them.
hair2831 is offline   Quote Quick Reply
Old 09-23-2013, 07:20 PM   #7
Jeeper
 
Lynskey's Avatar
 
Join Date: Apr 2012
Location: Rhode Island
Posts: 795
How about some additional info? List of damaged parts? Pics?
__________________
2012 Dozer JK Sahara
Lynskey is offline   Quote Quick Reply
Old 09-23-2013, 07:39 PM   #8
Jeeper

WF Supporting Member
 
chucky cheese's Avatar
 
Join Date: Dec 2006
Location: We eat stuff outa ditches!
Posts: 4,018
no info no flames
__________________
It ain't easy being cheesy:

Sometimes I make decisions like famous people.
George Armstrong Custer "lets go over that hill, I think those are friendly indians!"

Titanic's Captain Smith "What icebergs? Full speed ahead!"
chucky cheese is offline   Quote Quick Reply
Old 09-23-2013, 07:44 PM   #9
Jeeper
 
wassup8687's Avatar
 
Join Date: Apr 2012
Posts: 1,975
Jeep has commercials of Jeeps driving offroad so they'd have a hard time voiding warranty for driving offroad.

If they did I guess the commercials would be false advertising.
wassup8687 is offline   Quote Quick Reply
Old 09-23-2013, 07:51 PM   #10
Jeeper
 
Smitty14's Avatar
 
Join Date: Sep 2012
Location: Rhode Island
Posts: 99
Shoot.
The jeep club I belong to just had a trail cut and hosted an event at the dealership, where the dealer invited drivers to take their jeeps off road.
Sounds to me like you found a DB of a dealer!
Smitty14 is offline   Quote Quick Reply
Old 09-23-2013, 07:54 PM   #11
..shall not be infringed!

WF Supporting Member
 
Up Hill Bill's Avatar
 
Join Date: Jun 2011
Location: Up the hill, CA Northcoast
Posts: 4,442
Just call Chrysler customer service and start a "case". See how fast the dealer changes their tune......

Unless you just broke something when off-roading. Hard to really tell without more info.

But, the dealer's basic claim, that off-roading voids the warranty is total BS and legally unsupportable.
__________________
2012 JKU Rubicon
Sahara Tan
Auto
3.73


Up Hill Bill
Up Hill Bill is offline   Quote Quick Reply
Old 09-23-2013, 08:02 PM   #12
Jeeper
 
JKJeepit's Avatar
 
Join Date: Feb 2012
Location: Albuquerque
Posts: 463
bent my rear driver side axle shaft... dealer covered it under warranty...
I did it while doing a run called Gordy's Hill in NM...

I think it could have gone either way and I would have understood that..

find another dealer.
JKJeepit is offline   Quote Quick Reply
Old 09-23-2013, 08:05 PM   #13
Race Car Dave

WF Supporting Member
 
NFRs2000NYC's Avatar
 
Join Date: Nov 2011
Location: NYC
Posts: 6,952
Quote:
Originally Posted by wassup8687 View Post
Jeep has commercials of Jeeps driving offroad so they'd have a hard time voiding warranty for driving offroad.

If they did I guess the commercials would be false advertising.
Mitsubishi tried it and got hosed in a class action lawsuit with the Evo, as did Nissan with the GTR.
NFRs2000NYC is offline   Quote Quick Reply
Old 09-23-2013, 09:16 PM   #14
Jeeper
 
Join Date: Jun 2013
Posts: 30
Quote:
Originally Posted by Up Hill Bill View Post
Just call Chrysler customer service and start a "case". See how fast the dealer changes their tune......

Unless you just broke something when off-roading. Hard to really tell without more info.

But, the dealer's basic claim, that off-roading voids the warranty is total BS and legally unsupportable.
^ I agree with all of this
ssgjason is offline   Quote Quick Reply
Old 09-23-2013, 09:16 PM   #15
Jeeper
 
jadmt's Avatar
 
Join Date: Sep 2012
Location: missoula
Posts: 6,225
maybe by off road he drove it under water.....need more details before anyone can start flaming.
jadmt is offline   Quote Quick Reply
Old 09-23-2013, 09:21 PM   #16
Jeeper
 
ahsumtoy's Avatar
 
Join Date: Apr 2013
Location: Northern Arizona
Posts: 541
Same here

Quote:
Originally Posted by Smitty14 View Post
Shoot.
The jeep club I belong to just had a trail cut and hosted an event at the dealership, where the dealer invited drivers to take their jeeps off road.
Sounds to me like you found a DB of a dealer!
My dealership holds a yearly Jeep Jamboree where about 50 of us go 4x4ing. While on the trip, I lost my brakes. My dealership is the one that put on my lift. The parts manager was there, looked under my jeep and said the extended brake line broke. They got me to the highway where a tow truck was waiting, took me to the dealership where they repaired it - and they paid for the bill.
ahsumtoy is offline   Quote Quick Reply
Old 09-24-2013, 05:48 AM   #17
Supporting Member

WF Supporting Member
 
danrb's Avatar
 
Join Date: Nov 2012
Location: VA
Posts: 896
A bearing in the clutch started squealing while driving on road. They claimed that the dinged up cross member some how related to my clutch failure. And since I took it off road the clutch wasn't covered I asked them to look at the clutch and transmission, no rock strikes, so not related. Clutch is covered under limited warranty and no exclusion exists for taking it off road in that warranty (read it cover to cover). He said he'd talk to his manager.
danrb is offline   Quote Quick Reply
Old 09-24-2013, 07:02 AM   #18
Jeeper
 
dukedallas's Avatar
 
Join Date: Feb 2012
Location: Newburgh, NY
Posts: 1,129
Thats BS who says that maybe you accidentally ran over a piece of truck tire or some debris on the road... they cant prove you off roaded. Sounds like you have a DB dealer, what you should do is mention them in a new thread (name of the dealership) and if they don't do right print it out bring it in and lay it on the (SNAKE) finance managers desk. Mention you nor your friends will ever deal with them again and let them know the word is out on their scummy shadey practices.
__________________
True Evolution! YJ 91 Wrangler -> TJ 02 Wrangler Sport -> JK 12 Wrangler Rubicon
.________
/l_|,[_____],
l--|--L --OlllllllO-
()_)()_)--o--)_)
dukedallas is offline   Quote Quick Reply
Old 09-24-2013, 07:23 AM   #19
Jeeper
 
WaltA's Avatar
 
Join Date: Sep 2013
Location: 3rd Planet, Sol system
Posts: 1,897
Quote:
Originally Posted by danrb View Post
Ok now I've heard it all. My dealer says since I took my jeep off road, repairs are not covered by the warranty. I've read the warranty and no such clause. Also, They advertise it as an off road vehicle.

Love to hear the flames on this one.
That's the unfortunate flip side of the Magnuson–Moss Warranty Act. Everything is a compromise, and that Act, while giving owners warranty rights, also gives rights to the manufacturers. One of which is the right to void the warranty for cases of abuse.

And yep, Jeep has voided warranties for off-roading. Matter of fact, for simply appearing to go off-roading. And such has held up in court.

BTW, similar stories for Mustangs. Their warranties have been voided for racing. And for these, you don't need to have been "caught" actually racing. Just doing serious racing mods to your Mustang, can get you into trouble. Again, the courts have upheld these for Ford.

Of course, all of this depends on your relationship with the dealer and its service department. Have a good relationship, and I am sure they will look the other way for all but the most obvious and blatant cases of abuse.
__________________
Current Jeep:
2014 Wrangler Unlimited Rubicon X
Previous Jeeps:
1987 Wrangler Laredo
1999 Cherokee Limited (Up Country,Trailer Tow)
[All custom ordered, purchased new]
WaltA is online now   Quote Quick Reply
Old 09-24-2013, 07:42 AM   #20
Supporting Member

WF Supporting Member
 
danrb's Avatar
 
Join Date: Nov 2012
Location: VA
Posts: 896
Quote:
Originally Posted by WaltA View Post
That's the unfortunate flip side of the Magnuson–Moss Warranty Act. Everything is a compromise, and that Act, while giving owners warranty rights, also gives rights to the manufacturers. One of which is the right to void the warranty for cases of abuse.

And yep, Jeep has voided warranties for off-roading. Matter of fact, for simply appearing to go off-roading. And such has held up in court.
Ya. Just got off the phone with Chrysler. They are passing it to some case manager. The guy at the dealership says cause of damage to the cross member I was abusing it of road. So that implies I was abusing the clutch too. Been driving only clutch vehicles for 30 years (including an M3, which clutch I did abuse), this is the first time I had a problem with a clutch.

Wonder how it held up in court (bad lawyer), because damage to one part does not imply that is what cause the other to fail. Rock strikes to a separate part of the vehicle should not cause a clutch failure. If they do then Chrysler builds a crappy product.

Here is the link for the warranty. http://www.jeep.com/crossbrand/warra...p_warranty.pdf
danrb is offline   Quote Quick Reply
Old 09-24-2013, 07:44 AM   #21
Jeeper
 
JEEPDON's Avatar
 
Join Date: Jan 2011
Location: Over the hill
Posts: 1,384
Never use the term "off-roading" when discussing possible warranty claim with dealers. You were just going "fishing" or "hunting"
or "taking pictures" or some other "activity" when the damage occurred!
__________________
Don
Happy Jeeping
Experience= What you get right after you need it the most!!
JEEPDON is offline   Quote Quick Reply
Old 09-24-2013, 07:54 AM   #22
Jeeper
 
KittyPrawn's Avatar
 
Join Date: Apr 2012
Location: Fairfax, VA
Posts: 2,165
Images: 2
Did you try going to a different dealership for a second opinion?
__________________
Deb
2013 True Blue JKU Rubicon Goodbye Pontiac!
I drive a 4 door. There is more space for bacon inside.
KittyPrawn is offline   Quote Quick Reply
Old 09-24-2013, 08:11 AM   #23
Supporting Member

WF Supporting Member
 
danrb's Avatar
 
Join Date: Nov 2012
Location: VA
Posts: 896
Quote:
Originally Posted by KittyPrawn View Post
Did you try going to a different dealership for a second opinion?
Unfortunately, it's now in Chrysler's hands so another dealer wouldn't work.

Really angry now, this was the dealer I bought the jeep through and they convinced me to get a Rubicon and go off-roading.

Think I'll be replacing my clutch. Replaced a few transmissions in my life, so I think I can replace a clutch.
danrb is offline   Quote Quick Reply
Old 09-24-2013, 09:30 AM   #24
Jeeper
 
Join Date: Mar 2012
Location: Central Mass
Posts: 281
I have learned to just go in and say this is broken and no idea why. Not giving them any ammo to deny any claim in the future. Of course, I am not going back to that dealer again either.
Seginus is offline   Quote Quick Reply
Old 09-24-2013, 09:37 AM   #25
Jeeper
 
Join Date: Feb 2013
Posts: 1,921
He didn't mention offroading. They're basing this on a scuffed-up cross member.
__________________
2013 Commando Green Freedom Edition JKU
2013 Billet Freedom Edition JK
legitposter is offline   Quote Quick Reply
Old 09-24-2013, 10:42 AM   #26
Jeeper
 
KittyPrawn's Avatar
 
Join Date: Apr 2012
Location: Fairfax, VA
Posts: 2,165
Images: 2
Quote:
Originally Posted by danrb View Post
Unfortunately, it's now in Chrysler's hands so another dealer wouldn't work.

Really angry now, this was the dealer I bought the jeep through and they convinced me to get a Rubicon and go off-roading.

Think I'll be replacing my clutch. Replaced a few transmissions in my life, so I think I can replace a clutch.
Of course they convinced you to go off-roading, they want your non-covered repair money!

Hopefully Chrysler will help you, but I would have just went to a different dealership first because who knows how long that will take.
__________________
Deb
2013 True Blue JKU Rubicon Goodbye Pontiac!
I drive a 4 door. There is more space for bacon inside.
KittyPrawn is offline   Quote Quick Reply
Old 09-24-2013, 12:31 PM   #27
Jeeper
 
Join Date: May 2010
Location: NW WA
Posts: 899
Went through a similar situation with my dealer.

Clutch siezed and had to have my Jk towed to the dealer.

They claimed because I had mud under my skid plates the clutch failed due to "off road abuse". Funny, I wasn't off road when it happened.

I paid the $1,100 for a complete new clutch kit and took all the parts with me. Not before taking photos of each and every componenet on the service managers desk.

He didn't like it, I told him tough $hit. My parts, my pictures.

Filed a claim with Chrysler service and incuded all the photos of my parts on the desk of the Chryser service department.

My claim was simple.
I sent a copy of my warranty and highlighted the specific sentence I felt covered my repair.

The clutch plate had more then 75% remaining and did not show any signs of abuse or overheating.
The pressure plate was smooth, clean and had not been overheated.
Clutch fork and slave cyclinder perfectly functional.
Clutch fingers not bend or damaged.

Now the culprit;

Throwout bearing.
Outside surface was blue from heat. The inside race was gouged from a siezed bearing and the grease packing plate had fallen off.

Couple weeks later I recieved a check for $1,480 to cover the cost of my repair, the tow and my rental car.

The part of the warranty I highlighted clearly stated in black and white "All bearings in the engine, transmission and drivetrain are covered under warranty"...

Clutch was fine, throwout bearing failed. Case closed.

Point is be patient, don't get hostile and document everything. Names of people you've talked to, dates, take pictures and keep all of your parts.
TrueNorth is offline   Quote Quick Reply
Old 09-24-2013, 12:32 PM   #28
Jeeper
 
kbaum03's Avatar
 
Join Date: Jun 2009
Location: Northern Plains okay Wyoming
Posts: 223
Unfortunately, my experience with a clutch issues is that they are typically considered wear or maintenance items, even if there maybe a known manufacturing defect.
__________________
2013 Commando Green Unlimited Rubicon with Warn winch, Tnt Midwith front bumper and TnT adventure rear bumper, 4" OME lift Tnt short arm kit, full skids, front axle truss etc..., Rock Sliders, Rigid2 lights, teraflex tire carrier and other stuff


2003 Sahara 4.0 already miss it
kbaum03 is offline   Quote Quick Reply
Old 09-24-2013, 01:23 PM   #29
Supporting Member

WF Supporting Member
 
danrb's Avatar
 
Join Date: Nov 2012
Location: VA
Posts: 896
Quote:
Originally Posted by TrueNorth View Post

Now the culprit;

Throwout bearing.
Outside surface was blue from heat. The inside race was gouged from a siezed bearing and the grease packing plate had fallen off.

Couple weeks later I recieved a check for $1,480 to cover the cost of my repair, the tow and my rental car.

The part of the warranty I highlighted clearly stated in black and white "All bearings in the engine, transmission and drivetrain are covered under warranty"...

Clutch was fine, throwout bearing failed. Case closed.

Point is be patient, don't get hostile and document everything. Names of people you've talked to, dates, take pictures and keep all of your parts.
I'm pretty sure it's the throwout bearing in mine too. Clutch works fine, just squeals when depressed.

They also want to replace the crossmember. I was looking and the 1/8 inch steel it's made of costs around $750, Was looking at Poison spyder replacement is thicker and looks a lot more capable of taking a strike, cost $200.
danrb is offline   Quote Quick Reply
Old 09-24-2013, 01:40 PM   #30
Jeeper
 
jadmt's Avatar
 
Join Date: Sep 2012
Location: missoula
Posts: 6,225
Quote:
Originally Posted by danrb View Post
I'm pretty sure it's the throwout bearing in mine too. Clutch works fine, just squeals when depressed.

They also want to replace the crossmember. I was looking and the 1/8 inch steel it's made of costs around $750, Was looking at Poison spyder replacement is thicker and looks a lot more capable of taking a strike, cost $200.
can you post a photo of how bad the cross member is damaged?

jadmt is offline   Quote Quick Reply
Reply

Quick Reply
Message:
Options

Register Now

In order to be able to post messages on the Jeep Wrangler Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.
User Name:
If you do not want to register, fill this field only and the name will be used as user name for your post.
Password
Please enter a password for your user account. Note that passwords are case-sensitive.
Password:
Confirm Password:
Email Address
Please enter a valid email address for yourself.
Email Address:

Log-in

Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.



Thread Tools

Posting Rules
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off




» Featured Product

All times are GMT -5. The time now is 08:19 AM.



Jeep®, Wrangler, Liberty, Wagoneer, Cherokee, and Grand Cherokee are copyrighted and trademarked to Chrysler Motors LLC.
Wranglerforum.com is not in any way associated with the Chrysler Motors LLC