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Old 05-22-2012, 02:44 PM   #1
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Taking my 2012 in for the dreaded Tick ... Any Advice?

I have a 2012 JKU and about 2500 miles on it. The engine is now ticking and it is definately getting louder lately. I can hear it at an idle and while driving down the road. It sounds like my old beater pickup with a lifter issue. My dealer is not aware of any issues but will look at it tomorrow morning. I'm just wanting some advice so I go in fully armed. I'm hoping they don't try to play it off as normal. I know it isn't...

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Old 05-22-2012, 04:17 PM   #2
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Well be prepared for the " It's normal " BS !! No matter what the problem is at my old Jeep dealership ( Western Central NJ ) They always prefer a paying customer parked in the garage over a warranty issue So to avoid this " It's Normal " was begun and is still proudly annouced to every customer who approaches the service desk !

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Old 05-22-2012, 04:29 PM   #3
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Well be prepared for the " It's normal " BS !! No matter what the problem is at my old Jeep dealership ( Western Central NJ ) They always prefer a paying customer parked in the garage over a warranty issue So to avoid this " It's Normal " was begun and is still proudly annouced to every customer who approaches the service desk !
That's odd, I dunno how Chysler works, but I know at the GM store where I work the warranty work is the gravy work! The factory pays top dollar for repairs and rarely stands at the window and throws a fit.. Of course our warranty claims are down pretty significantly lately, SOOO... Hmmm.
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Old 05-22-2012, 05:03 PM   #4
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Originally Posted by Fishin Cricket View Post
That's odd, I dunno how Chysler works, but I know at the GM store where I work the warranty work is the gravy work! The factory pays top dollar for repairs and rarely stands at the window and throws a fit.. Of course our warranty claims are down pretty significantly lately, SOOO... Hmmm.
Really? Found in 5 minutes of searching (all in 2012)

General Motors is recalling about 50,000 large crossover SUVs to fix a windshield-wiper problem
GM recalls three big crossover models over bad wipers

General Motors Co is recalling 6,159 big vans and sport-utility vehicles in the United States for possible loss of steering.
The U.S. automaker is recalling certain 2012 model-year Chevrolet Express and GMC Savana vans, and Chevy Suburban and GMC Yukon XL SUVs
GM recalls more than 6,000 vans, SUVs over steering | Reuters

General Motors Company’s (GM) joint venture with Shanghai Automotive Industry Corporation (:SAIC), Shanghai GM, will recall 47,415 units of Chevrolet Aveo cars in order to fix their faulty brake fluid sensors. The cars belong to the model year 2012.
GM Recalls Aveo in China - Yahoo! Finance

Even more cruises looked at than Jeeps for fire issues?

The National Highway Traffic Safety Administration recently began investigating 277,000 Chevrolet Cruzes from the 2011 model year and about 100,000 Jeep Wranglers from 2010 after the agency received reports of fires.
Fires Prompt Investigations of 277,000 Chevy Cruzes and 100,000 Jeep Wranglers - NYTimes.com

GM Recalling 8,000 Chevy Volts to prevent battery fires
GM recalling 8,000 Chevy Volts to prevent battery fires | Motoramic - Yahoo! Autos

GM issues 2012 Chevy Sonic recall for missing brake pads
http://www.torquenews.com/106/gm-iss...ing-brake-pads

Less warranty work for GM? Hmmmmm
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Old 05-22-2012, 05:11 PM   #5
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Originally Posted by oliver_jeep View Post
I have a 2012 JKU and about 2500 miles on it. The engine is now ticking and it is definately getting louder lately. I can hear it at an idle and while driving down the road. It sounds like my old beater pickup with a lifter issue. My dealer is not aware of any issues but will look at it tomorrow morning. I'm just wanting some advice so I go in fully armed. I'm hoping they don't try to play it off as normal. I know it isn't...
Go back and look at many of these threads or search youtube. They clearly show the ticking on the driver's side of the jeep vs passenger. Print out some of the threads with other owners having the same issue and show it to the service adviser or manager.
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Old 05-22-2012, 08:02 PM   #6
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I have read many threads I printed off about 4 of them I will take them with me. This is very discouraging. I love my Jeep but I have to say if this gives me run around I'm not going to be very happy. I wouldn't feel right making the payments on something if they don't make it right. Hopefully they do but if not I may just halt my mods and put my money elsewhere...
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Old 05-23-2012, 10:43 AM   #7
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If you get the run around. Contact Chrysler customer service (phone # in the owner's packet).

It really sounds like from the ones who have been through it that replacing the head fixes the defect.

You also have a 5yr/100,000 mile powertrain warranty.

Is it a pain...yes. I am watching mine like a hawk but the fit & finish on my 2012 is superb and the driving experience is great. If this was a defect that is easily corrected and we have no more issues after the fix...great. If not, there are many class action lawyers that would love to sue Chrysler.

If yours is a more serious problem that can't be resolved, use the lemon law to get out of the vehicle.

Good luck and keep us posted.
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Old 05-23-2012, 11:18 AM   #8
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Originally Posted by Jeeperz Creeperz View Post
Really? Found in 5 minutes of searching (all in 2012)

General Motors is recalling about 50,000 large crossover SUVs to fix a windshield-wiper problem
GM recalls three big crossover models over bad wipers

General Motors Co is recalling 6,159 big vans and sport-utility vehicles in the United States for possible loss of steering.
The U.S. automaker is recalling certain 2012 model-year Chevrolet Express and GMC Savana vans, and Chevy Suburban and GMC Yukon XL SUVs
GM recalls more than 6,000 vans, SUVs over steering | Reuters

General Motors Company’s (GM) joint venture with Shanghai Automotive Industry Corporation (:SAIC), Shanghai GM, will recall 47,415 units of Chevrolet Aveo cars in order to fix their faulty brake fluid sensors. The cars belong to the model year 2012.
GM Recalls Aveo in China - Yahoo! Finance

Even more cruises looked at than Jeeps for fire issues?

The National Highway Traffic Safety Administration recently began investigating 277,000 Chevrolet Cruzes from the 2011 model year and about 100,000 Jeep Wranglers from 2010 after the agency received reports of fires.
Fires Prompt Investigations of 277,000 Chevy Cruzes and 100,000 Jeep Wranglers - NYTimes.com

GM Recalling 8,000 Chevy Volts to prevent battery fires
GM recalling 8,000 Chevy Volts to prevent battery fires | Motoramic - Yahoo! Autos

GM issues 2012 Chevy Sonic recall for missing brake pads
GM issues 2012 Chevy Sonic recall for missing brake pads

Less warranty work for GM? Hmmmmm
LMAO! Good one, Jeepers. DOH!
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Old 05-23-2012, 11:29 AM   #9
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Well, i just got back and to summarize here is what I have...

They are working with me and being very polite but they are calling it a injector noise. He confirmed its on the driver side and that they hear it but don't think its a bad tick just the injector. He said keep an "ear" on it and if it gets worse they will see what they can do... What should I do?
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Old 05-23-2012, 11:56 AM   #10
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Follow the advice but have them write up the recommendation on a service ticket. Keep a log and the service ticket for future reference, which you should do for any vehicle. It may not be a problem (hopefully).

Not all issues are the same and the internet may make you more paranoid than necessary. A case in point. I bought a used Toyota 4runner. I had all of the recommended preventative maintenance performed on it. One of which was a transmission flush and fluid replace. Soon after it started having shifting problems when you slow down for a stop, not come to a complete stop and increase speed again like approaching a red light that turns green before a full stop. I thought I bought a vehicle with transmission problem.

I researched the issue on the internet and the common cause for this behavior on 4runner forums for a 1997 with high mileage was a throtle positioning sensor. I took it to a Aamco for diagnosis. I told the tech what I had found in research. He had me describe the problem to him and said "that is the solution you found on the internet?" I said yep. He laughed and showed me that I was low on transmission fluid. He added a quart and the problem went away. It turns out the tech who performed the flush forgot to check the fluid level. The Aamco tech could have soaked me for unnecessary service work because of my research.

So the forums lead me down the wrong path to fix a simple problem.
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Old 05-23-2012, 07:46 PM   #11
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Best thing you can do is have the dealer document that you were concerned.

On a brighter note my slight tick is getting quieter. I am at about 5300 miles now and it seems to be much quieter this past week. I always gauge the tick sound getting coffee in the morning drive through. This week it is much quieter . So strange. I didn't do anything to it, completely random.

Good luck to your tick.
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Old 05-23-2012, 07:52 PM   #12
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Throw a match to it and say a spontaneous fire started. Then wait for another batch of wranglers, say 2013 to work out bugs and then buy one.
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Old 05-24-2012, 01:08 PM   #13
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Throw a match to it and say a spontaneous fire started. Then wait for another batch of wranglers, say 2013 to work out bugs and then buy one.
I dont think recommending arson and insurance fraud is the answer to his problem.
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Old 05-24-2012, 02:12 PM   #14
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I am currently waiting on a head replacement myself (heads on back order) I would explain to them (if you really do have the tick) that it is not normal. Also you can ask them to pull up a 2012 off the lot and do a side by side. I had to take mine in 3 times and multiple emails and calls to the service manager berfore they finally replaced the head. Its from my understanding that Chrysler is not going to replace a head unless you have CEL errors. I did not have any CEL but they replaced the lifters the firtst time so I pretty much said that was proof that the tick was not normal and I wasn't going to believe them when they said it was normal after they replaced the lifters. If that dealer says its normal take it to a different dealer and see what they say. And if nothing else you have it documented that you did take it in mutiple times for the issue.
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Old 05-24-2012, 02:25 PM   #15
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I dont think recommending arson and insurance fraud is the answer to his problem.
Especially when another board member just lost his 2012 to a yet-to-be-determined-cause of fire.
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Old 05-24-2012, 02:46 PM   #16
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I dont think recommending arson and insurance fraud is the answer to his problem.
Only if he gets away with it!
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Old 05-24-2012, 03:26 PM   #17
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Less warranty work for GM? Hmmmmm
1. I wasn't casting aspersions about Chrysler or trying to uplift GM, so come off your high horse. I was simply stating that warranty work should pay as good as "customer pay" work AND has the added benefit of not having the customers bitching at the window about the cost of the repair, so you'd thing the dealer would prefer the warranty work..

2. That IS a decline in warranty claims. And I literally meant my dealerships warranty claims are down 40% and our GM rep claims that we aren't the only ones. All manufacturers have recalls.. So again, come on down off the high horse before you fall off.

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Old 05-24-2012, 04:10 PM   #18
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I would agree warranty work for a dealer tends to be $ made. Its guaranteed business with a pretty reputable payer. I am just going to keep an ear on mine and see how it goes. My warranty stands and I've got it documented that I took it in before something got out of hand.
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Old 05-24-2012, 06:18 PM   #19
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I would agree warranty work for a dealer tends to be $ made. Its guaranteed business with a pretty reputable payer. I am just going to keep an ear on mine and see how it goes. My warranty stands and I've got it documented that I took it in before something got out of hand.
Good idea. From other threads with people who ended up getting the head replaced, you will have to wait for the check engine light to come before the dealer will repair it, even with a loud, distictly driver side noise. No one has been left stranded and no major engine damage has been reported. They also say the new head fixes the issue and the engine runs great. Time will tell if the issue repeats. We have a 5yr/100,000 power train warranty to fall back on if it does.

If it happens to me, once the check engine light comes on, I will pull over, shut it off and call Chrysler for a tow. They really notice when they have to pay for towing.

For now don't worry about it and enjoy all the other great features of the vehicle.
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Old 05-24-2012, 06:38 PM   #20
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"what sould i do?"
make sure it's documented. get a copy on paper. now turn up your radio and drive it and relax, knowing you have 5 years or 100k miles for it to break and still get it fixed for free.

Quote:
Originally Posted by oliver_jeep View Post
Well, i just got back and to summarize here is what I have...

They are working with me and being very polite but they are calling it a injector noise. He confirmed its on the driver side and that they hear it but don't think its a bad tick just the injector. He said keep an "ear" on it and if it gets worse they will see what they can do... What should I do?
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Old 07-26-2012, 06:17 AM   #21
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The motor on mine is much quieter and smoother than my 04 rubi
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Old 07-26-2012, 10:40 AM   #22
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"what sould i do?"
make sure it's documented. get a copy on paper. now turn up your radio and drive it and relax, knowing you have 5 years or 100k miles for it to break and still get it fixed for free.
That, and I don't know that this really does any good, but ask the service adviser and manager to (1) put on the ticket that it is just injector noise and (2) write their names and date right next to where they claim it is injector noise. Something about very clearly creating a record like that sometimes shakes people up a bit.

I just ordered a mechanic's stethoscope for mine so I can listen and see whether the ticking I hear is uniform across the cylinders or is concentrated at a particular cylinder. And I am considering sending out an oil sample to Blackstone for analysis to see if they turn up anything.

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