Hey Jeepers. Maybe you all can help me out here, or at least feel my pain. I bought my 2015 JK Sport 3.5 months ago. It now has approximately 2600 miles. A few days after I bought the vehicle I went to install my side steps, and I noticed missing paint and rust under the truck. A local dealer looked at it and sent the case to Jeep. Jeep warrantied the work because they ruled it as damage from the transport. Fast forward 2.5 months, and a water leak has developed along the A pillar, drivers side door, and slightly on the passenger. I went to a local dealer as the previous dealer couldn't fit me in for 4-5 days. After 3 days I got my vehicle back, and it was fixed. Except that it wasn't. I noticed a horrible rattling and high pitched whistling noise from the roof. Note, I HAD NOT touched the roof yet. I then removed the panels and reinstalled them, thinking it was misaligned. The problem continued. This was all the same day I got it back. I took it back and hey adjusted the roof and components, promising it was fixed. Want to guess if it was or not? It rained a couple of days later and the drivers side was leaking still. I called the dealer back, and they had me drop it off. They wouldn't give me a loaner as I didn't purchase it from them, which is fine. The dealer I purchased the Jeep from doesn't do loaners anyways, and it's not nearly as convenient as this dealer. I only purchased it from them because it was the exact Wrangler I wanted. Anyways, back to the leak. They kept it for 4 days. I got
The truck back, and just down the road I heard the noise again, still. A horrible rattle. I immediately called Jeep and put a case in. I was told a rep would call me with 1 to 2 business days. This was a Friday. On Sunday night it rained and, you guessed it, it's still leaking. I talked to my case manager on Tuesday, and he assured me we'd get it fixed. I requested not to use the same dealer as they have done nothing to help yet. I chose another dealer that was close to me, the one I had the missing paint and rust fixed at. I called the dealer and confirmed my appointment for the following day, which was today. I woke up to a voicemail from my case manager stating that the dealer told him they were backed up and couldn't see my truck for at least 6-8 weeks. I called the dealer confused as to why they'd mislead me. I was told by the appointment secretary that I didn't buy my truck from them, so warranty or not, I'd wait. I asked to speak with a manager. She gave me the service director. He confirmed I would have to wait because the customers who bought from them are their priority, not me. He also added some extra information. He stated that Chrysler was having too many recalls for him to handle all of them. This dealer is the largest dealer I know of for jeeps, both sales and service. I found this to be a dumb excuse though, especially since I was in the business for years. I asked him what would happen if someone walked in with an issue. He stated that if a tow truck towed in a jeep they'd sold that the customer would still wait 6-8 weeks to even get looked at. Then, the best part. He said he was familiar with my case, and had refused to service it because he doesn't want to deal with it. He actually said that it was an ongoing problem with my truck obviously, and he doesn't want to headache of trying to resolve it. He also stated he didn't know of Chryselr would pay them to work on it. He told me to find another dealer because he won't touch it. I'd been respectful and nice to him, but this broke me. I told him that was the dumbest thing I'd ever heard and that I'd be reporting his actions to Chrysler. His response was to then spell out his name and dealer code so I got it right. I haven't heard back from my case manager. What's my neay step? So far my jeep has spent 12 days and 6 trips to jeep for service and/or diagnosis. It's only 3.5 months old. Has anyone else experienced this amount of blatant disregard or does anyone have tips? Thanks Jeepers.
The truck back, and just down the road I heard the noise again, still. A horrible rattle. I immediately called Jeep and put a case in. I was told a rep would call me with 1 to 2 business days. This was a Friday. On Sunday night it rained and, you guessed it, it's still leaking. I talked to my case manager on Tuesday, and he assured me we'd get it fixed. I requested not to use the same dealer as they have done nothing to help yet. I chose another dealer that was close to me, the one I had the missing paint and rust fixed at. I called the dealer and confirmed my appointment for the following day, which was today. I woke up to a voicemail from my case manager stating that the dealer told him they were backed up and couldn't see my truck for at least 6-8 weeks. I called the dealer confused as to why they'd mislead me. I was told by the appointment secretary that I didn't buy my truck from them, so warranty or not, I'd wait. I asked to speak with a manager. She gave me the service director. He confirmed I would have to wait because the customers who bought from them are their priority, not me. He also added some extra information. He stated that Chrysler was having too many recalls for him to handle all of them. This dealer is the largest dealer I know of for jeeps, both sales and service. I found this to be a dumb excuse though, especially since I was in the business for years. I asked him what would happen if someone walked in with an issue. He stated that if a tow truck towed in a jeep they'd sold that the customer would still wait 6-8 weeks to even get looked at. Then, the best part. He said he was familiar with my case, and had refused to service it because he doesn't want to deal with it. He actually said that it was an ongoing problem with my truck obviously, and he doesn't want to headache of trying to resolve it. He also stated he didn't know of Chryselr would pay them to work on it. He told me to find another dealer because he won't touch it. I'd been respectful and nice to him, but this broke me. I told him that was the dumbest thing I'd ever heard and that I'd be reporting his actions to Chrysler. His response was to then spell out his name and dealer code so I got it right. I haven't heard back from my case manager. What's my neay step? So far my jeep has spent 12 days and 6 trips to jeep for service and/or diagnosis. It's only 3.5 months old. Has anyone else experienced this amount of blatant disregard or does anyone have tips? Thanks Jeepers.