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Terrible problems with new Raxiom Head Unit ? is it just me?

4K views 10 replies 4 participants last post by  XTJake 
#1 ·
Terrible problems with new Raxiom Head Unit – is it just me?

Hoping someone can help me figure out what's going on. I'm 99% sure I have a defective unit, but I suppose there's a 1% chance that I'm just missing something.

The Setup:

[1] Brand new, first time Jeep owner – so I'm not very familiar with 'em.
[2] Just spent better part of 2 days installing my new Raxiom Head Unit + Camera + SiriusXM.
[3] Took my time and methodically installed each component.
[4] Thanks to Sharpie's thread, install went almost exactly as I expected with no issues..... that is, until I started setting up and playing with the Receiver.

The Problems:

When I started the Jeep the first time, all seemed fine for a few seconds, but then the entire electrical system went haywire! The Jeep started beeping, the windshield wipers turned on, all the emergency lights flashed, the headlights came on, and the fuel gauge read Full then Empty then Full – it was frantic and crazy – I thought I'd fried the computer or something.

But it eventually calmed down and went back to normal.

Then about 15-20 secs later it did it again! Lights, wipers, beeps, etc... And continued going through this crazy loop over and over again. Probably 4 or 5 times before I shut the Jeep off. :pullinghair:

Figured I could reset the computer by disconnecting the battery. Disconnected positive terminal for about 10 mins. Reconnected and turned the key to Acc On – but didn't start the Jeep.

The electronics seemed to be operating normally and the Raxiom powered up and was working perfectly! GPS, Camera, SiriusXM, USB, etc... It was working great for like 30-40 mins while I was testing everything out.

Totally excited and eager to put my dash back together. But wife was hungry and I decided to put the dash back together after dinner.

So come back to the Jeep 45 mins later, and the Raxiom unit WILL NOT POWER ON. :pullinghair:

The ONLY way I can get it to power on is to take the radio back out of the dash (grrrrrr) and remove/replace the in-line fuse. The fuse is NOT blown, so simply popping out and clicking it back in does the trick. Once that is accomplished the Raxiom powers right up and seems to work fine..... until I shut off the Jeep for a few minutes. Every time the Jeep is shut off for 5+ minutes the Raxiom WILL NOT power on when I restart the car. So I have to pull and reseat the fuse again.

Occasionally after reseating the fuse the Jeep will go through that crazy loop with the beeps, wipers, emergency lights, etc, but most of the time it pretends to work fine..... until I shut off the car.

So now my dash is in pieces and I've wasted SO MUCH FREAKING TIME fooling with this stupid thing. After reading all the glowing reviews on this forum and elsewhere, it's hard to describe how disappointed I am! :pullinghair: :pullinghair: :pullinghair:

The Question(s):

Have any of you Raxiom owners experienced any of this stuff with your receiver?

If so, have you worked out a remedy?

Or is my unit just defective?
 
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#2 ·
While I don't have direct experience with the Raxiom, I've done numerous A/V installs in my own vehicles and others. If I ever run into an experience like yours, the first 2 places I call is the dealer I bought from and the equipment manufacturer. I'm fairly certain that from your description you have a defective unit.
 
#3 ·
Hoping someone can help me figure out what's going on. I'm 99% sure I have a defective unit, but I suppose there's a 1% chance that I'm just missing something.

The Setup:

[1] Brand new, first time Jeep owner – so I'm not very familiar with 'em.
[2] Just spent better part of 2 days installing my new Raxiom Head Unit + Camera + SiriusXM.
[3] Took my time and methodically installed each component.
[4] Thanks to Sharpie's thread, install went almost exactly as I expected with no issues..... that is, until I started setting up and playing with the Receiver.

The Problems:

When I started the Jeep the first time, all seemed fine for a few seconds, but then the entire electrical system went haywire! The Jeep started beeping, the windshield wipers turned on, all the emergency lights flashed, the headlights came on, and the fuel gauge read Full then Empty then Full – it was frantic and crazy – I thought I'd fried the computer or something.

But it eventually calmed down and went back to normal.

Then about 15-20 secs later it did it again! Lights, wipers, beeps, etc... And continued going through this crazy loop over and over again. Probably 4 or 5 times before I shut the Jeep off. :pullinghair:

Figured I could reset the computer by disconnecting the battery. Disconnected positive terminal for about 10 mins. Reconnected and turned the key to Acc On – but didn't start the Jeep.

The electronics seemed to be operating normally and the Raxiom powered up and was working perfectly! GPS, Camera, SiriusXM, USB, etc... It was working great for like 30-40 mins while I was testing everything out.

Totally excited and eager to put my dash back together. But wife was hungry and I decided to put the dash back together after dinner.

So come back to the Jeep 45 mins later, and the Raxiom unit WILL NOT POWER ON. :pullinghair:

The ONLY way I can get it to power on is to take the radio back out of the dash (grrrrrr) and remove/replace the in-line fuse. The fuse is NOT blown, so simply popping out and clicking it back in does the trick. Once that is accomplished the Raxiom powers right up and seems to work fine..... until I shut off the Jeep for a few minutes. Every time the Jeep is shut off for 5+ minutes the Raxiom WILL NOT power on when I restart the car. So I have to pull and reseat the fuse again.

Occasionally after reseating the fuse the Jeep will go through that crazy loop with the beeps, wipers, emergency lights, etc, but most of the time it pretends to work fine..... until I shut off the car.

So now my dash is in pieces and I've wasted SO MUCH FREAKING TIME fooling with this stupid thing. After reading all the glowing reviews on this forum and elsewhere, it's hard to describe how disappointed I am! :pullinghair: :pullinghair: :pullinghair:

The Question(s):

Have any of you Raxiom owners experienced any of this stuff with your receiver?

If so, have you worked out a remedy?

Or is my unit just defective?
I could be a defective unit and if so, of course we'll replace it ASAP. I'll shoot you a PM now with a tech support contact. We'll get this straightened out for you ASAP!

-Ryan
 
#4 ·
I'd go back and check your wiring ....wire by wire..... just to be sure. Sounds like a backfeed through a ground.
 
#5 ·
Thanks Sparkie. But as far as I can see there's really no wiring to check. The beauty of the Raxiom is that is plug-n-play. It connects directly to the factory harnesses. So all the grounding, etc is handled by the OEM harnesses.

In short, if it was some sort of grounding issue it would have effected the factory stereo in a similar manner.
 
#6 ·
Oh....I thought there was some splicing involved. May be a harness wiring problem from Raxiom too but looking more like faulty unit then. Good luck.
 
#7 ·
UPDATE:

I have been in touch with a really friendly fellow, named Dave, at Rosen Tech Support (contact provided by XTRyan). Dave confirmed that either the receiver or the canbus module are defective. His recommendation was to "warranty the unit" through ExtremeTerrain. So now I'm working with XTRyan to get a replacement sent out – ASAP.

NOTE:

I normally wouldn't share all this dirty laundry on a public forum. But before I bought my Raxiom I was searching for negative reviews... and there just aren't any (the unit really does seem to be great).

So I will use my misfortune as an opportunity to document the quality of service after the sale. To this point, XTRyan and Rosen Technical Support have been nothing short of fantastic!

We'll see how it goes.
 
#8 ·
I got your PM! You're all set. The new unit including a new harness are on their way out to you. When you get them and make the swap, just use the return tag I sent you to ship us back the defective stuff.

I'm sorry you have to pull the dash apart again, but this new unit shouldn't give you any trouble at all. Let me know if you need anything else at all!

-Ryan
 
#10 ·
UPDATE:

XTRyan rushed a new unit + premium harness to me. Complaint made on Monday. Received the replacement unit on Thursday.

Install of the new unit was super simple. Went very quickly since I'd already done all the 'hard' work with the previous unit.

I'm very happy to say that the replacement unit works FLAWLESSLY! Absolutely ZERO sign of the electrical issues I was struggling with previously. All of the problems I had with the defective unit are gone, and the new unit sounds fantastic! The camera is bright and clear. Streaming music from my USB SSD is fast and responsive.

In short, I am very pleased with the Raxiom stereo, and I couldn't have asked for better service from XTRyan.

.....On a semi-related note, I also ordered the Barricade Rock Sliders and the Rugged Ridge Grill Insert from ExtremeTerrain. Both are superb products, they look FANTASTIC on my Jeep, and I couldn't be happier with my purchases.
 
#11 ·
I'm so glad to hear that you got the replacement so fast and that everything is working great for you now. Please let me know if there is anything I can do for you in the future!

-Ryan
 
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