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Old 11-04-2011, 08:10 AM   #1
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Three are three types of car salesmen out there...

1) The ones who are in it solely for the thrill of the sale and love making deals. They work hard to get you the deal that works best for both parties. These guys tend to be very pushy

2) The guys who love what they are selling and know a lot about the cars; whether it be Jeep, Ford or BMW, they know them top down and answer anything you can throw at them. These guys tend to be very laid back

3) The guys who sell cars because they dont want to flip burgers.

Sadly, I met with #3 yesterday. Ive already test driven an auto JK a few weeks back, but still hadnt driven a 6 speed. During my lunch yesterday, I took a drive across town to another local dealership and was met with my new guy. Mostly because I wanted to drive a manual, but also because I wanted to begin to shop around for a price to compare with dealer #1. On our drive he was just rattling off stuff from the sales brochure like, "you can take the doors off!" and "the seats have nice fabric, dont they!". Ok, fine. Some people who come in really have no idea about the cars they are testing, I can live with that. So after our extended test drive, because I missed an exit on the highway, we get back and I start talking about the Chrysler Affiliate pricing and he had no idea about it. He kept asking if I was going to use it as a work car. Ok, again, fine. He may not be aware of the Affiliate program, whatevs. At the end of the test, he brings his sales manager over and he tells me hes hes the volume sales guy and he knows about the Affiliate program and he can probably beat the price anyway. So I tell them both that since I was on my lunch break and had to boogie back to work, Id send them an email with the options I want and see what sort of price they can give me and left. When I got back to work, I sent them both an email with the specs I wanted and the original guy wrote me back. He goes "Thanks for coming in. If there is anything I can do for you, please let me know and Ill work with you to get the best possible deal. Cliche, cliche cliche".
You know what? What you can do for me is answer the email I sent and price out what I wanted, you dope.

Oh, and to top is all off, he spelled his name wrong in the signature

Rant over.
If anyone in NE MA or SNH cares, the dealership's name has a 4, a 9, and a 5 in it followed by a particular car brand that I am looking for

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Old 11-04-2011, 08:20 AM   #2
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MFER. I cant even spell THERE are correctly. Fail

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Old 11-04-2011, 08:32 AM   #3
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Gawd, what a tale. What is it around here that makes these guys this way?
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Old 11-04-2011, 09:41 AM   #4
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Car salesmen are like politicians. The sales department is almost as worse as the service department. Sorry to hear about your experience.
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Old 11-04-2011, 09:47 AM   #5
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He went with you on the test drive?
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Old 11-04-2011, 09:47 AM   #6
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try randolph chrysler jeep,,, talk to sol, real nice guy, ex navy guy, no BS. and he knows jeeps.
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Old 11-04-2011, 09:52 AM   #7
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Quote:
Originally Posted by filipinocracker
Car salesmen are like politicians. The sales department is almost as worse as the service department. Sorry to hear about your experience.
service dept at a dealer is terrible. I hate hate hate them
Quote:
Originally Posted by daggo66
He went with you on the test drive?
Some places do that. Around here they copy your license and keep your car (obvi) till you get back
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Old 11-04-2011, 10:01 AM   #8
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You forgot the thief that doesn't want to go to jail. That was my last one. Lying SOB
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Old 11-04-2011, 10:28 AM   #9
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3) The guys who sell cars because they can't flip burgers.
Fixed it for ya.

Sadly, these type of people also seem to work at many State, County, and Municipal agencies.
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Old 11-04-2011, 10:32 AM   #10
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He went with you on the test drive?

Yeah, that seems to be hit or miss around here. Sometimes they do, sometimes they dont

Anyway, to follow up with him this morning, I wrote him back saying something along the lines of "I was hoping to get a quote on the spec'd out Jeep that I wrote to you about yesterday. If you can find something *similar* (key word here) let me know". Also understand that I mentioned to him several times yesterday that I wouldnt have a problem building one if so I can get what I want. I get a reply back today saying, "The thing is I cant give you a quote on a vehicle that doesnt exist. We could build one to fit your needs, so I suggest you come back down and test drive another one"



Sorry, bro. There are plenty of other dealers around here for me not to have to deal with idiocy. Luckily for me, I only went here to get a second price to compare with another guy that I liked up in Nashua
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Old 11-04-2011, 10:42 AM   #11
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I suggest you come back down and test drive another one
He really must be brand spanking new. This is the #1 main rule most dealerships have, especially for the "new guys".

They're trained to never sell over the phone or give price quotes by email.

It makes perfect sense if viewed from their perspective.

The odds of a sale occuring with someone over the phone or email hover somewhere near zero to the low single digit percentages. The close rate is multiples higher when your butt is warming the front seat of a vehicle or their office.

You can't really fault him for the logic, given that information. You can still fault him for the ham-fisted salesmanship.
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You kids are probably saying to yourself, "Now, I'm gonna go out, and I'm gonna get the world by the tail, and wrap it around and put it in my pocket!!" Well, I'm here to tell you that you're probably gonna find out, as you go out there, that you're not gonna amount to Jack Squat!!" You're gonna end up eating a steady diet of government cheese, and living in a van down by the river!
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Old 11-04-2011, 11:01 AM   #12
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He really must be brand spanking new. This is the #1 main rule most dealerships have, especially for the "new guys".

They're trained to never sell over the phone or give price quotes by email.

It makes perfect sense if viewed from their perspective.

The odds of a sale occuring with someone over the phone or email hover somewhere near zero to the low single digit percentages. The close rate is multiples higher when your butt is warming the front seat of a vehicle or their office.

You can't really fault him for the logic, given that information. You can still fault him for the ham-fisted salesmanship.

I really cant, I know the games they all play. Some guys do it strictly by the book, like this guy, and some others talk to you like a real person and listen to what you have to say. The thing is, its not like I just called or emailed and said "I want XYZ. Do it for me and call me back". I was there. I laid down what I wanted, talked to a few guys and asked them to see what they can do for me. Sorry Bozo McGee, there are like 10 other dealers within 20 miles of me. You lose
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Old 11-04-2011, 11:10 AM   #13
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Yup #3 all the way. Each time I went to testdrive at different dealerships I always had the "new guy" who had just been working there a month and knew 0 about the Jeep. I always started with, well what is different on a 2012. 0 out of 5 knew about the engine. All said they would suggest the 2011 as it is the same exact thing and they could give me 1000 off. Forget about asking which gearing it had with what tow package. Forget about even the simple, how many airbags does it have. The #3 guys are there to push the paperwork and babysit you on the testdrive. They know crap about the cars and normally even less about being a salesman. Sorry about my rant but it truly pisses me off when someone is selling a product they know 0 about. This is their job. Take some pride, do some homework.

Oh and they have the line "I'll look into that" down pat but when I come back with the same question, oh i'm sorry I still need to look into that.

Edit: Last rant: the part that really pissed me off and I lost all faith. I told them, the sister dealership 2 hours away has 2 of the exact same Jeeps and I wanted either one. I told him (and he wrote down), 2012, Black, 4 door, hard top, tow package, automatic. He calls me 2 days later saying he was not sure if he found the right jeep but he thought it was right. It was 2012, Silver, 2 door, soft top, manual . . . . I then went online, found the 2 exact jeeps at the dealership website and gave him the numbers. Completely useless.
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Old 11-04-2011, 11:13 AM   #14
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I went in to trade my xk in and the dealer sent out a sales guy who knew nothing. Then after I schooled him the mng walked out and offered me a job
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Old 11-04-2011, 11:47 AM   #15
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What I hate about the dealerships is when you see something you like and you call to see if they still have it they say you bet, come on out and see it. Then I drive for 30 minutes to find out it was sold 2 days ago. Makes me want to bitchslap the guy who told me they still had it. They said we have more you can look at but I usually just walk away and give somebody else my business.
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Old 11-04-2011, 11:52 AM   #16
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What I hate about the dealerships is when you see something you like and you call to see if they still have it they say you bet, come on out and see it. Then I drive for 30 minutes to find out it was sold 2 days ago. Makes me want to bitchslap the guy who told me they still had it. They said we have more you can look at but I usually just walk away and give somebody else my business.
yeah i did that. was told they had a manual 4door on the lot, ready to test drive. show up "oh its sold, you cant drive it. want to try a 2012?" i said "sure, i'd love to drive one, but not here. you folks lied to me the very first time we talked, why would i ever want to come back?"
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Old 11-04-2011, 12:41 PM   #17
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Unfortunately I see this in all walks of life some people care and are at the top of their game and most don't! This is not limited to car sales its everywhere most people seem to do what's quick and easy vs what's right
Rant over
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Old 11-04-2011, 12:56 PM   #18
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lol I had a nice experience 2 weeks ago. I was looking into getting a new wrangler in place of my 06 Liberty (2 Wranglers are not enough!) So I called and he said "Great time to buy! this weekend we have below invoice pricing!" I said "Great!" I told him what I want in the jeep based on the price on Jeep's website for building my own. the MSRP Was $25,696. He said "Okay our below invoice pricing is $27,149" I said "I built this Jeep on the website it said it was almost 2k below that price". "Oh... ummm... okay right...let me call you back!" .. 2 weeks later.. no call lol.
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Old 11-04-2011, 12:59 PM   #19
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On a somewhat related note, I (and I'm sure many others) refer to that as the 10% rule or some variation thereof. 10% of the workers in any field don't have a clue what they are doing and another 10% have a clue but don't care...leaving the remaining 80% to do 100% of the work.

When I was buying my Jeep, they didn't want to negotiate over the phone. I told a couple of dealerships straight up it wasn't worth driving to their dealership if they couldn't give me the price I wanted. I told them I was ready to deal and had my loan paperwork in place, just needed someone to give it to. One dealership out of probably 15 or so I was talking seriously with was willing to work with me. He sold a Jeep over the phone and marked it sold (pending my test drive and mechanic inspection) without me even coming in. That was customer service at its best. Although the salesman didn't know much about Jeeps, he did know how to handle a serious customer without playing games.
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Old 11-04-2011, 01:56 PM   #20
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I had a good experience when I bought my jeep but it didn't start out that way. It was like the example I listed above about sure we have it so I went out there. The salesman was just as surprised it wasn't there as I was. Turns out the dealer shipped it off to Dallas to be in an auction the night before. I went home without looking at anything else and was surprised when the salesman called me the next day. He talked to his boss and they decided to bring it back up just so I could look at it. It was back in 2 days and I bought it on the 3rd day
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Old 11-04-2011, 02:29 PM   #21
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Earlier this spring I was looking for my Jeep and went to the biggest (i.e. largest volume dealer in our quadrant of the state) dealer. Stumble into a salesman that had interned at my company before he graduated and was selling cars until a spot at my company could come available. As I was looking at inventory, he told me all about "salesman school" and how he was supposed to sell. He laughed when I popped the hood. He said in school they tell them to not even offer to open the hood, sell the glitz, not the mechanics.

Bottom line, I did not buy from him (he had "0" used Wranglers and new inventory was not what I wanted). But he did me the favor of taking me to school on how things work. Apparently the powers to be believe that the consumer is worried about nothing but the shiny side of the car and how the lumbar works. May be true if you are buying a Benzo, but a Jeep buyer typically is not above getting dirt under theri nails.
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Old 11-04-2011, 02:43 PM   #22
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He went with you on the test drive?
There are some dealers that insist on it-very annoying to say the least. Not surprisingly, I ended up buying mine from a dealer that did not insist on it.
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Old 11-04-2011, 03:30 PM   #23
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Hiring sales people is easy, they are then thrown into a fire pit, and only a small percentage survive. The turnover is what you experience. That's the bottom line.
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Old 11-04-2011, 04:13 PM   #24
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To the OP, I picked up my new 2012 at said dealership two nights ago. They did give me the best deal of anyone near here (I drove 45 minutes up to them, instead of trying to bully the dealer between my work and home, who were $2500 higher between Jeep price and trade value or the dealership in my home town). If you would like the name of my salesman, who was pretty great except for not showing me a damn thing about the truck when I picked it up..let me know.
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Old 11-04-2011, 04:21 PM   #25
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Sent you a PM too R4D4R
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Old 11-04-2011, 04:27 PM   #26
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1) The ones who are in it solely for the thrill of the sale and love making deals. They work hard to get you the deal that works best for both parties. These guys tend to be very pushy

2) The guys who love what they are selling and know a lot about the cars; whether it be Jeep, Ford or BMW, they know them top down and answer anything you can throw at them. These guys tend to be very laid back

3) The guys who sell cars because they dont want to flip burgers.
There's a 4th. The salesman who is in it for the money and only cares about lining his pockets with it. He'll say and do whatever it takes to get the customer to sign the dotted line. He forgets the customer's name as soon as the rear tires of the vehicle he sold them leaves the lot. From my experience in the business these guys dominated the dealerships I worked at. If they weren't that type they didn't last very long.
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Old 11-04-2011, 05:08 PM   #27
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I'm kind of like it when I have a total idiot as my salesperson. I research everything I buy to death and it's awesome when you make a salesperson feel like a loser. You get them to commit to things they don't know about and then when the finance manager says no, you raise hell and get a discount on the items you wanted to add. When I bought my Jeep, I had to drive it off the lot, something they are supposed to do for insurance reasons, because my salesperson didn't know how to drive a stick. I just laughed and said "you might want to learn how to do that someday dude".

Salespeople with a lot of knowledge are great when you are trying to find out everything available and find what you are really looking for, but it takes me about a month from just looking to the final purchase.

I didn't get any extras on my Jeep because I bought it used, but my previous four cars were all new and I walked out with a lot of extras on those.

I say you play the idiot like a fiddle... wear him down. Get his hopes up and then smash him like a bug. If you can't get a good price out of him, at least you had some fun.
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Old 11-04-2011, 05:19 PM   #28
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I was in the motorcycle business- and what shocks me is how- with a product like Jeep- more people aren't PUMPED.

Don't get me wrong- getting a bunch of people beating you down over $20 has to be a daily grain of sand under the saddle- but I think there could be a whole different approach if people who sold Jeeps were as half into them as we are.

In the automotive world today of a multitude of offerings from Asia that all look like sleekly painted aerodynamic vanilla-flavored catbox candy, it's awesome to have capability, funky features, and a price worth talking about.

The Wrangler has so many trick features- and most people who sell them couldn't tell you what that metall loop above the rear view mirror is for. Why? I mean, if you had to sell Corrollas all day, who gives a shart- it's an appliance. But a Wrangler?

same thing with our Patriot. Love 'em or hate 'em, no other manufacturer offers a vehicle in its class and features with comparable fuel economy at its price. And now, it's rated an actual Lowest True Cost to Own. Think people know about it on the lot? Nope.

In my years of business I did well because I got into the product- and was a resource for similarly enthused folks. I made a decent living.

When I bought my Wrangler- there was no discussion of options, accessories, whatever. Why not? At ZERO PERCENT FINANCING I might have loaded my girl up with goodies and played on their dime- but no, I don't think accessories are discussed at most shops.

The consumer holds some culpability for the sad state of affairs- how many people really, REALLY want to give a dealership- even a great one- a chance to make money? When you are staring across a desk at someone annd your goal is to make sure he makes zero- well, it's war. Sad, but in many cases, true.

We always did decent volume- but our survival was based upon providing extra attention to the enthusiast who also understood we had to make a profit to survive- and it worked well for years. I used to have an expression: "I'll make some money off this deal, but you'll never be ashamed to tell your friends what you paid." Most folks don't work for free, and neither did I.

...but I earned that money, daily. Be'lee dat.
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Old 11-04-2011, 05:41 PM   #29
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I went to a dealership a couple weeks ago with my girlfriend. We are both in our low-mid twenties but, not to brag, I've got a killer new job and want to buy a new wrangler to celebrate. The guy at the door is great. He walks us in gives us typical lines and introduces us to the guy who would help us look at the jeeps.
This guy must have brand new, of course they probably dont think I can afford a good new wrangler so they toss us the newb.
First thing he says is 'you'll love this car, it's the Call of Duty series!' he points to a stock sport JKU.
Yeah, that pretty much prompted me to say ' it's okay I can look myself'

While there I was approached by a couple looking for sales help on buying a new wrangler. I guys I got a little to into it going over it all with my girlfriend. Haha
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Old 11-04-2011, 05:43 PM   #30
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The Wrangler has so many trick features- and most people who sell them couldn't tell you what that metall loop above the rear view mirror is for.
Have been looking to buy a Wrangler and to be honest never noticed the metal loop you refer to. So I will bite... What is it for?

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