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Old 10-25-2012, 10:51 AM   #1
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TNT Customs, and my personal experience with William = WIN

This my personal experience with William @ TNT Customs, that I wanted to share...

My rig is a 2012 JKUR w/ a AEV 3.5 in lift and 35's. I have had the TNT Customs Rock Sliders on it for a few months now. Everything I had read on the forums told me that they would work with 37's but I just didn't see it realistically happening with the lenth of the sliders coming all the way up to the pinch seem. Well, I recently went up to 37's and they didn't clear, at all. I had to remove them. I planned on selling them and getting something else, even though I really loved them. But, it they wouldn't work with my new Tires, they were no goot to me. On to the story.

Yesterday, I received a PM on AEV Forum from William at TNT Customs. He must've joined the AEV forum just to message me as he was only a member since yesterday and had a zero post count. This is what it said, and also what I responded back...

Quote:
Originally Posted by T&T Customs
Good Afternoon

It was brought to our attention that you are having some problems with your rocksliders and fitting 37 inch tires, this has never been an issue with our rocksliders. I would like to double check a measurement on your particular set.

Can you please measure from the backside of the rear mounting foot to the end of your slider and let me know what that distance is.

If you have any questions please give us a call at 307-775-9565 or email me at info@tntcustoms.com.

Thank you!

William

Thanks for the PM. I actually called you guys earlier today and spoke to someone (forgot his name) with a bit of an accent. I was told that I needed adjustable arms to more the axle back to clear the Rock Sliders. Well, I thought that was silly because then my tire would be making contact with my AEV rear bumper. I simply said thanks for your help and goodbye. They are great but I had to remove them as they are at least an 1"-2" too long at the front of the back tire. I am not home to measure them at the moment, but they rear corner of these came all the way up to the factory pinch seem weld in the front of the rear fender well. I have so far had to trim 1" off this pinch seem but will most likely take off another 1/2"-1" for added tire clearance. If you'd like, you are more then welcome to call me at XXX-XXX-XXXX.
Thanks,
Jeff Kashat

I called TNT Customs and got their voicemail and left a message. A few minutes later I got a call back from William @ TNT Customs, who happened to be the same person I spoke to earlier in the day. William is a very nice guy who genuinely sounded concerned about my problem and wanted to help.

He was surprised to hear about my issue and mentioned that they have done a lot of JK/JKU's with their Rock Sliders on 37's without any issues. After talking a little more about specifics about my issue, it was mentioned to me that my rock sliders may have actually been placed on the JIG wrong and therefore welded wrong cause the whole rock slider to be positioned wrong on my Jeep.

He asked me when I got home to take a measurement from the rear most mount on the Rock Slider to the End, and depending on the measurement that would determine if they were in fact welded in the wrong spot. I got home and pulled out my measuring tape and took the measurement. I called William back and told him the measurement that I had and he said that it was wrong.

He explained to me that mistakes happen and they were going to make it right for me. He felt that they make a great product and told me that they stand behind it. As a result, he told me that they would be sending me a replacement set of Rock Sliders for FREE!!! That is awesome. I really appreciate the fact that the guys at TNT Customs went out of their way to find out what my problem was and to make it right.

I asked William what he wanted done with the original set of Rock Sliders. He said that they would send a Call Tag for them, if I could just rebox them. I mentioned that my neighbor/buddy, who is currently on a 2" AEV lift w/ 33's might be interested in them. There is a possibilty that he may move up to a bigger lift and 35's, but he'd never go up to 37's. So, the clearance would never become an issue for him. We worked out the details (price) and looks like they'll be going to my neighbor. Looks like once again my neighbor will bennefit from my trial and errors, and bloddy knuckles, lol.

I did A LOT of research looking for Rock Sliders with integrated Steps that had the look that I wanted, and these were definitely it. I was initially very disappointed that they wouldn't fit my new 37's and didn't want to "Settle" for a different option that was not exactly what I wanted. I am so happy that I will once again have the TNT Customs Rock Sliders on my Jeep as I do think they are the best as far as protection, functionality and style.

I wish more companies and vendors would be so good as William and the guys at TNT Customs.

I will DEFINITELY call William when I'm ready for replacement Skids. This is the kind of company I want to deal with.

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Old 10-25-2012, 10:55 AM   #2
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I love reading stories like this. Nice job TNT.

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Old 10-25-2012, 10:59 AM   #3
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I agree. Good to hears company standing behind their product
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Old 03-22-2013, 09:37 AM   #4
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I am looking at these and just curious if you got the boatside panels? and if so do you like them and have pics by chance? thanks!
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Old 03-22-2013, 11:10 AM   #5
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Nice! I didn't even know about these guys. Thanks for sharing your story!

T&T Customs, Inc., Jeep Suspension, Body Armor and Accessories
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Old 03-22-2013, 11:47 AM   #6
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Nice good to hear! Way to step up TNT Customs!! Love to see more pics and options you installed. Thanks.
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Old 03-22-2013, 12:00 PM   #7
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TNT makes nice stuff, and they have customer service to back it up
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Old 03-22-2013, 01:15 PM   #8
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Quote:
Originally Posted by Flynn View Post
Nice! I didn't even know about these guys. Thanks for sharing your story!

T&T Customs, Inc., Jeep Suspension, Body Armor and Accessories
Yeah these guys are a small shop. They don't have the marketing budget of poison spyder or the like, but their products are top notch! The website is a bit deceiving as it doesn't have all the products that they produce. I got to wheel with their crew and alot of their customers. Everything is top notch and the owners are sticklers about the quality. I have their belly sliders and wouldn't hesitate to buy anything they make. I am actually bummed, because they have rear corner and flares for the 2 doors currently, but are still working on the 4 door version. I don't know if I can wait, so i am likely going to end up ordering the Poison Spyder ones. But I have seen the ones on the 2 doors and the way they recess the taillights is awesome!
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Old 03-22-2013, 02:25 PM   #9
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I am looking at these and just curious if you got the boatside panels? and if so do you like them and have pics by chance? thanks!
I do also have the boatside panels. They are not currently installed as I am waiting for the new Nemesis Industries skids to arrive and get them installed first. I have pics somewhere but not sure. I have a rather long detailed build thread on the A E V - F o r u m, if you want to check it out. There should be pics there.
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Old 03-22-2013, 02:34 PM   #10
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Originally Posted by JKashat View Post

I do also have the boatside panels. They are not currently installed as I am waiting for the new Nemesis Industries skids to arrive and get them installed first. I have pics somewhere but not sure. I have a rather long detailed build thread on the A E V - F o r u m, if you want to check it out. There should be pics there.
Cool thanks I will check that out
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Old 03-23-2013, 12:11 AM   #11
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This is good news, I ordered some and they should ship on Monday. I asked about the 37" clearance because it looked so tight and was told no problem. I can't wait to get them on.
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Old 03-24-2013, 07:03 PM   #12
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I finally went over and looked at the AEV forum and they look great, I am surprised the boatside panels have holes but I guess that is to reduce weight. Are they holding up pretty well to offroading?
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Old 03-28-2013, 11:17 PM   #13
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I got mine installed today they look great.
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Old 03-29-2013, 08:40 AM   #14
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I got mine installed today they look great.
That is awesome! you have the Boatside panels? Better protection than the rock rails? any more pics? Please and Thank you!
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Old 03-29-2013, 10:41 PM   #15
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I didn't go with the boat sides yet but I will probably get them. These are extremely stiff once installed. I think they will give the protection I want for the jeep. My kids can finally get in the jeep.
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Old 03-30-2013, 11:11 AM   #16
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I didn't go with the boat sides yet but I will probably get them. These are extremely stiff once installed. I think they will give the protection I want for the jeep. My kids can finally get in the jeep.
Awesome looks like I might be getting a set of these
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Old 05-06-2013, 11:15 PM   #17
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Hey did you guys have to have your rails powder coated?
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Old 05-07-2013, 10:31 AM   #18
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Bump?
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Old 05-07-2013, 01:25 PM   #19
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I just had them sandblasted yesterday and dropped them off at the powdercoaters. They're getting refinished to be the same texture as the AEV bumpers. Can't wait!
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Old 05-07-2013, 01:27 PM   #20
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I finally went over and looked at the AEV forum and they look great, I am surprised the boatside panels have holes but I guess that is to reduce weight. Are they holding up pretty well to offroading?
I don't think the holes are necessarily to reduce weight so much as to let dirt & mud come out and not get stuck in there.
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Old 05-07-2013, 01:49 PM   #21
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I just had them sandblasted yesterday and dropped them off at the powdercoaters. They're getting refinished to be the same texture as the AEV bumpers. Can't wait!
Yeah I was about to order them and they told me they shipped in bare metal I wasn't sure if it had always been that way or not
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Old 05-07-2013, 01:49 PM   #22
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I don't think the holes are necessarily to reduce weight so much as to let dirt & mud come out and not get stuck in there.
Good point
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Old 05-07-2013, 01:53 PM   #23
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Sure wish Bestop did that hahahahhahaha
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Old 05-08-2013, 12:32 AM   #24
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Yeah I was about to order them and they told me they shipped in bare metal I wasn't sure if it had always been that way or not
That's new. You had the option before. Maybe they fired their powdercoater. I'd line-x them if I didn't want the texture to match my AEV bumpers.

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