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Old 10-18-2010, 02:52 PM   #1
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Trouble codes...dealer refuses to help.

When driving today the engine light comes on, and the jeep starts running like crap. Basically like someone flipped a switch. Ok, so I get home and put the scanner on it, and it has 3 codes. P1485, P0740, P0755 and P0602.

P1485- Air injection solenoid circuit. Interesting, the jeep doesn't have an air injection system...

P0740- TCC Out of range. Also interesting, my jeep is a manual..not an automatic.

P0755- 2/4 Solenoid circuit. Another interesting code, its still a manual...hmm.

P0602- Control module programming error/Not programmed. AH-HA! Now the codes seem to make more sense. Something is messed up with the ECM. So I call the dealer, since its under warranty, and tell them whats going on. "If you have it towed in, we will take a look at it." Hm yeah, ok. They won't pay for the towing, whatever. So, they take a look at it and their conclusion is. "The error codes we found do not make sense, so we cannot do anything to fix it."

Wow, sound like a lame excuse or what? If someone at our shop tried to pull this one they would be fired on the spot. As a technician I enjoy a bit of a challenge, however the jeep barely has 6000 miles on it, and is under warranty. Am I crazy for believing that this should be covered? I haven't modified it in any way other than bolting a hitch on the back of it.

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Old 10-18-2010, 02:56 PM   #2
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find a new dealer and report the one your dealing with to chrysler, im an idiot and know better.

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Old 10-18-2010, 02:58 PM   #3
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I've reported them for other things, like blatantly lying and cheating me out of my Mopar Bucks, that did no good. What a bunch of crooks.
Calling another dealer now, just sucks they are all so far away.

Haha awesome, the dealer won't "release" my Jeep to me or towing company until I pay them $120 for their "diagnostics." Awesome, considering I TOLD them the codes. $120 for them to confirm that I can read correctly, then tell me they won't do anything to fix it? I think not.
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Old 10-18-2010, 03:18 PM   #4
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Why wouldn't the "diagnostics" that they performed be covered under warranty???

Is it any wonder that everybody hates dealerships????????
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Old 10-18-2010, 03:24 PM   #5
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Originally Posted by firehawk_1989 View Post
Haha awesome, the dealer won't "release" my Jeep to me or towing company until I pay them $120 for their "diagnostics." Awesome, considering I TOLD them the codes. $120 for them to confirm that I can read correctly, then tell me they won't do anything to fix it? I think not.
Wow... that's a new one!

I think that I'd report it stolen & then show up @ the dealer with a police officer if they tried to pull that nonsense on me.
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Old 10-18-2010, 03:25 PM   #6
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You have towing assistance up to $100 for the duration of the 5 year or 100000 mile powertrain warranty on your 2010. Also don't pay the diag fee, if it is under warranty then the time taken to put it on a computer and run the codes is covered by Jeep.
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Old 10-18-2010, 03:34 PM   #7
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Why wouldn't the "diagnostics" that they performed be covered under warranty???

Is it any wonder that everybody hates dealerships????????
Was that sarcasm? We NEVER charge for "diagnostics" if all it entails is putting a scanner on it and determining what the codes are....I guess thats part of being in a small town though...
If they had to do more than that I would not be complaining about paying them for their time. I know what it feels like when people want something done for nothing, and believe me, I would never do that to someone else.
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Old 10-18-2010, 03:36 PM   #8
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You have towing assistance up to $100 for the duration of the 5 year or 100000 mile powertrain warranty on your 2010. Also don't pay the diag fee, if it is under warranty then the time taken to put it on a computer and run the codes is covered by Jeep.
Pat, I sure wish that these guys knew this, or at least stood by this. They refuse to give me my keys or pull the vehicle out of their yard without payment for the diagnostics.
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Old 10-18-2010, 04:03 PM   #9
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Was that sarcasm? We NEVER charge for "diagnostics" if all it entails is putting a scanner on it and determining what the codes are...
I don't think he meant it sarcastically... I think he believes that the diagnostics should be covered and doesn't understand the whole "not our fault so not covered" concept when dealing with warranty work.

I guess he missed the fine print?

krutj, if a dealer determines that something broken was your fault, and not due to factory error or faulty parts or something, they'll bill you. Take it in covered in an inch of mud with a broken axle shaft, and they'll not only want a premium price to return it to "factory new", they'll charge you $120 (for example...) for someone to crawl under there, look at your axle, and tell you it isn't warranty covered, even if you don't get the work done there, if you took it in, they looked at it, and it was determined to be your fault, they can charge you for the guy looking at it. Warranties don't cover your own negligence, stupidity, ignorance, or tomfoolery, and the dealer gets to decide who's fault it was basically.

There's bad mojo on both sides of the equation too... some folks break their own vehicle by going 60MPH over speedbumps in a parking lot and demand the dealer cover it under warranty, and sometimes the dealers can get a little callused over it...
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Old 10-18-2010, 04:22 PM   #10
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Originally Posted by firehawk_1989 View Post
When driving today the engine light comes on, and the jeep starts running like crap. Basically like someone flipped a switch. Ok, so I get home and put the scanner on it, and it has 3 codes. P1485, P0740, P0755 and P0602.

P1485- Air injection solenoid circuit. Interesting, the jeep doesn't have an air injection system...

P0740- TCC Out of range. Also interesting, my jeep is a manual..not an automatic.

P0755- 2/4 Solenoid circuit. Another interesting code, its still a manual...hmm.

P0602- Control module programming error/Not programmed. AH-HA! Now the codes seem to make more sense. Something is messed up with the ECM. So I call the dealer, since its under warranty, and tell them whats going on. "If you have it towed in, we will take a look at it." Hm yeah, ok. They won't pay for the towing, whatever. So, they take a look at it and their conclusion is. "The error codes we found do not make sense, so we cannot do anything to fix it."

Wow, sound like a lame excuse or what? If someone at our shop tried to pull this one they would be fired on the spot. As a technician I enjoy a bit of a challenge, however the jeep barely has 6000 miles on it, and is under warranty. Am I crazy for believing that this should be covered? I haven't modified it in any way other than bolting a hitch on the back of it.
Something might be off with your scanner. P1485 is for a 98-06 TJ (Air injection solenoid circuit).

If the other codes are for a manual and you have an auto. Then maybe something is off with the scanner you are using. You obviously brought it in. Did they say anything is wrong with it. If it isn't running right they have to repair it under warranty with NO charge for any diagnostics that goes along with it. If they're saying it's your fault then you can appeal it to Chrysler. If they are not saying that then they must repair everything under the 3/36 with no charge to you.
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Old 10-18-2010, 04:24 PM   #11
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I'm not sure how this could be my fault though? Only time I've ever seen ECMs get wiped out that were the customer's fault was because of stupidity or just human error, like hooking up jumper cables backwards, things like that. I can honestly say I have done nothing to effect the ecm. I'm a technician myself, and electronics is my specialty, so I know these things pretty well...but obviously I am the idiot here.
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Old 10-18-2010, 04:26 PM   #12
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Sorry, you did say you have a manual not an auto. but the question still applies regarding the scanner.
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Old 10-18-2010, 04:28 PM   #13
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Something might be off with your scanner. P1485 is for a 98-06 TJ (Air injection solenoid circuit).

If the other codes are for a manual and you have an auto. Then maybe something is off with the scanner you are using. You obviously brought it in. Did they say anything is wrong with it. If it isn't running right they have to repair it under warranty with NO charge for any diagnostics that goes along with it. If they're saying it's your fault then you can appeal it to Chrysler. If they are not saying that then they must repair everything under the 3/36 with no charge to you.
Its not my scanner, they confirmed that those were the codes when they hooked up the factory scan tool also. The codes are for an AUTO and I have a MANUAL. Normally when they throw codes for equipment that the vehicle doesn't have like this it is a fault with the ECM or PCM.

It barely runs, its not drivable. They never blamed it on me, they simply said they do not understand the codes, therefore they cannot fix it.
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Old 10-18-2010, 04:38 PM   #14
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Its not my scanner, they confirmed that those were the codes when they hooked up the factory scan tool also. The codes are for an AUTO and I have a MANUAL. Normally when they throw codes for equipment that the vehicle doesn't have like this it is a fault with the ECM or PCM.

It barely runs, its not drivable. They never blamed it on me, they simply said they do not understand the codes, therefore they cannot fix it.
That being the case, that is total BS on their part. They are supposed to then, contact their Chrysler Engineer Rep. in order to further investigate the problem in order to properly repair it. They can NOT say the vehicle is therefore not repairable because they don't understand the problem. You need to contact Chrysler yourself at this point if the Service Manager refuses to take the next step. I don't see why they wouldn't contact their Rep. in order to fix it. They can't hold your Jeep hostage either.
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Old 10-18-2010, 04:41 PM   #15
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That being the case, that is total BS on their part. They are supposed to then, contact their Chrysler Engineer Rep. in order to further investigate the problem in order to properly repair it. They can NOT say the vehicle is therefore not repairable because they don't understand the problem. You need to contact Chrysler yourself at this point if the Service Manager refuses to take the next step. I don't see why they wouldn't contact their Rep. in order to fix it. They can't hold your Jeep hostage either.
pato1031 in all his awesomeness told me who the district service manager is (a step above the service manager at the dealership, who is the one who told me all this and is holding my jeep hostage) so I am trying to get in contact with him. Meanwhile I am not sure what to do about getting my jeep back as it is my only transportation. Do I pay it and hope that I can get that refunded when Chrysler becomes involved, or do I stand my ground and refuse to pay for it?
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Old 10-18-2010, 05:00 PM   #16
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PM your cell # to me so I can try to get you some help
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Old 10-18-2010, 05:20 PM   #17
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You have gotta love this forum!!!!!!
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Old 10-18-2010, 05:31 PM   #18
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You have gotta love this forum!!!!!!
I do indeed, you people are simply amazing!
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Old 10-18-2010, 05:39 PM   #19
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Dude, don't take any sheit off chrysler or any dealership, I have seriously come to find that Chrysler dealerships are the rudest, biggest bunch of cocky aholes that I have ever met. And to be honest, the guys that are the biggest douches are generally the Dodge guys who were working there during the merge and hate jeep. They don't believe mopar should be associated with Jeep, and will treat you like complete crap if you aren't driving a Dodge Ram with a hemi under the hood. I sued chrylser for a lemon law case and won, easily, because they refused to help me with my problem on a brand new jeep, and it ended up with me getting into an accident and almost killed. Then I sued the dealership for fraud because during my lemon law case, they tried to disclose over 20 of my service records for the vehicle and say that they didn't exist. Luckily I'm not the average dummy and made a copy of every single service record I had when the check engine light came on after 3 days of owning my POS liberty back in 07. Just keep in mind, the nicer you are, the easier it is to make the stealership seem like assholes.
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Old 10-18-2010, 05:40 PM   #20
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Call your state Attorney General, his office aid will have it cleared up for you in a matter of hours.
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Old 10-18-2010, 05:42 PM   #21
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Old 10-18-2010, 05:46 PM   #22
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What would I say to the attorney general?
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Old 10-18-2010, 05:50 PM   #23
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Actually it would be Consumer Affairs or Consumer Protection. These agencies usually come under the "umbrella" of the Attorney General. This is not a criminal matter.
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Old 10-18-2010, 06:00 PM   #24
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If your going to buy from a dealership do your homework. If the salesman knows less than you do about HIS product RUN! There are good ones out there and PATO1031 is proof. There are 2 near me one I wouldn't but a pack of gum from and the other does mod installs and does them right. Night and Day
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Old 10-18-2010, 06:38 PM   #25
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The only times i have seen ecu's throw off the wall codes, that don't make sense, is when there is a 12v issue like a bad alternator, a bad engine to chassis ground, or a bad connection on the battery posts or battery to chassis ground. I am surprised that the dealer didn't toss in a new ecu to rule that out. Its rarely the problem, but is a very common swap when the tech is over his head and has no idea what is going on.
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Old 10-18-2010, 06:38 PM   #26
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Dude, don't take any sheit off chrysler or any dealership, I have seriously come to find that Chrysler dealerships are the rudest, biggest bunch of cocky aholes that I have ever met. And to be honest, the guys that are the biggest douches are generally the Dodge guys who were working there during the merge and hate jeep. They don't believe mopar should be associated with Jeep, and will treat you like complete crap if you aren't driving a Dodge Ram with a hemi under the hood. I sued chrylser for a lemon law case and won, easily, because they refused to help me with my problem on a brand new jeep, and it ended up with me getting into an accident and almost killed. Then I sued the dealership for fraud because during my lemon law case, they tried to disclose over 20 of my service records for the vehicle and say that they didn't exist. Luckily I'm not the average dummy and made a copy of every single service record I had when the check engine light came on after 3 days of owning my POS liberty back in 07. Just keep in mind, the nicer you are, the easier it is to make the stealership seem like assholes.

Generalizing and saying things the way you do is what makes guys like me not want to help guys like you. Maybe you could have said, "hey I kinda had a bad experience and I wouldn't back down" as opposed to that above. Yeah are some dealerships a little scummy, are some of the salepeople todays dealerships employ a little on the sketchy side, yep. But to generalize like that just makes me mad. don't worry I'll get over it rather quickly and then probably help you when you need it.
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Old 10-18-2010, 06:47 PM   #27
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but obviously I am the idiot here.
Do you not have any mechanics in your shop who automatically assume that the customer is ALWAYS the idiot? Seems like 99% of the ones I talk to make that assumption right off the bat...

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If the salesman knows less than you do about HIS product RUN!
When I went to the dealership and asked for a right hand drive, they all swore that there was no such thing... I went to the jeep homepage on my cell and showed them the RHD model right there on the home page and they all went "OOOOH, so THAT's what RHD means"

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Old 10-18-2010, 06:50 PM   #28
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I've reported them for other things, like blatantly lying and cheating me out of my Mopar Bucks, that did no good. What a bunch of crooks.
Calling another dealer now, just sucks they are all so far away.

Haha awesome, the dealer won't "release" my Jeep to me or towing company until I pay them $120 for their "diagnostics." Awesome, considering I TOLD them the codes. $120 for them to confirm that I can read correctly, then tell me they won't do anything to fix it? I think not.
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Old 10-18-2010, 06:51 PM   #29
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sorry we believe that the customer should be treated with respect. so no, we dont tekk the customer they are an idiot.
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Old 10-18-2010, 06:53 PM   #30
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Sneak in and tske it
Seriously considering it. What do you think the legal issues might be if I did that?

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