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Old 04-15-2014, 11:12 PM   #1
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Uconnect, Android, Verizon troubles...

Hi all, this is driving me nuts. 2 problems:
1, outgoing calls have a 50-50 chance of connecting. Sometimes with instant end. I've searched and see this may be due to 4.3 Android on cdma network.
2, when streaming music or on a call the navigation volume is so low it's barely audible. My other Jeep has a Kenwood stereo and it works perfectly. I've tried adjusting volumes and everything... nothing works.

Can anyone please help? This is miserable...

I'm regretting not upgrading to the Alpine system now. Unless that's just as bad?
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Old 04-15-2014, 11:45 PM   #2
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2013, Alpine system, Android, and VZW... no problems here (though it's an older version of Android - 4.1.1). You said this works in the TJ on your Kenwood - Have you tried any other phones in the JK? Maybe it's a bad BT module or something.

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Old 04-16-2014, 12:10 AM   #3
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Quote:
Originally Posted by WredTJ View Post
Hi all, this is driving me nuts. 2 problems:
1, outgoing calls have a 50-50 chance of connecting. Sometimes with instant end. I've searched and see this may be due to 4.3 Android on cdma network.
2, when streaming music or on a call the navigation volume is so low it's barely audible. My other Jeep has a Kenwood stereo and it works perfectly. I've tried adjusting volumes and everything... nothing works.

Can anyone please help? This is miserable...

I'm regretting not upgrading to the Alpine system now. Unless that's just as bad?
I just tried streaming Spotify via BT and have the same volume issue. I have the 730N and a Note 3.
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Old 04-16-2014, 04:57 AM   #4
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730n flawless..no issues.
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Old 04-16-2014, 05:32 AM   #5
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Verizon/UConnect BT ideas

Verizon phones and UConnect can be a glitchy combination, but it works well most of the time. My phone is a Droid 4 with Android 4.1.2.

Read all of the UConnect documentation carefully.

First thing to try (and it sounds like you did this ), I needed to change the volume on the phone before synch to get the Stereo volume on playback using BT Streaming audio to work correctly in our 2014 JKU with the 130 series Stereo+Satellite.

A second thing to make sure of is to force the phone to update (*228). This will correct most of the dropped call scenarios, but not all of them. There are some places I suspect have cell signal jamming devices installed (loss of signal is abrupt, and consistently occurs in the same location invariant of weather).

A third thing to try would be to delete the BT device definition for the phone on the stereo, and the stereo BT device definition on the phone. Then re-synch.

These have worked for me to correct problems similar to what you've described.
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Old 04-16-2014, 06:11 AM   #6
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Quote:
Originally Posted by WredTJ View Post
1, outgoing calls have a 50-50 chance of connecting. Sometimes with instant end. I've searched and see this may be due to 4.3 Android on cdma network.
2, when streaming music or on a call the navigation volume is so low it's barely audible. My other Jeep has a Kenwood stereo and it works perfectly. I've tried adjusting volumes and everything... nothing works.
Quote:
Originally Posted by BILLET SILVER View Post
730n flawless..no issues.
Same here... no issues with the 730N.

I, too, have a Verizon Android phone. Android ver 4.2.2. Though, I am on their 4G LTE network, not on their old CDMA.

I guess I haven't had my Wrangler long enough to be on a call at the exact same time the NAV wants to speak. Its an interesting question as to which has priority. It would not surprise me that the phone gets priority, and the NAV just quietly "whispers" its notification.
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Old 04-16-2014, 07:30 AM   #7
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Thank you all! ! ! Will try adjusting settings and rebooting again!

thanks for deeper understanding! Any idea why my navigation has equal volume with my Kenwood but whispers inaudibly on uconnect?
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Old 04-16-2014, 01:01 PM   #8
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No, not yet but I'll look into it.
1) You mentioned trying to adjust the volumes, is this on the phone or radio? Also are you adjusting it while the Navigation is giving instructions?

2) What Navigation APP are you using?

3) I may not be able to look into this fully real soon. I will be on family vacation from tomorrow thru next Friday but I'll try to mess around to duplicate it.
Thank you.... very much!! Samsung Galaxy S4 in case I forgot to mention...

1) phone volumes. Didn't see any way to adjust input volumes on radio.

2) tried a few! Waze, Google, VZW nav

What's strange is that I don't know why my nav volume is attenuating. In the past I've plugged my phone into my stereo (3.5mm cables) and volumes stay constant, used BT on Kenwood and volumes stay constant, used rental car BT and volumes stay constant, used a tape to 3.5mm converter and volumes stay constant.... Just doesn't make sense at all. And this weird attenuation works with both my phone and girlfriends (Spring, so CDMA again, GS3) and on both our JK's.

Have a great family vacation! Thanks for trying to help!!!
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Old 04-17-2014, 06:52 AM   #9
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Thanks, We've been looking forward to this for a while, especially with all the cold and snow that we have had this winter here in MI. We'll be going to Gatlinburg, Tenn and it's supposed to be mostly in the 70's so we'll enjoy it even more.

There are differences in the audio output when being wired vs thru BT. Wired, you're going thru the phones amp and then being amplified again when passed thru to the radio. In BT there's an audio signal sent from the phone which is what the APP is sending. Uconnect has a 1 volt set audio output that goes to the input of the radio, then the radio has separate volumes adjustments within it's SW. Does your Kenwood system have aftermarket amps or is it all stock except for the radio?
Thanks for your patience and I'll look more into this when I get back.
Sounds fantastic! I love Tenn!!! Where in MI are you? I'll be in Detroit at Ace in a few weeks and sometime soon at Silver Lake!

Wired for Hyundai and other cars. BT connection for TJ with Kenwood(and has external amp), for my JK, girlfriends JK, and rental cars.
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Old 04-17-2014, 08:24 AM   #10
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Alpine system, verizon, 430N, and Iphone. Flawless, with the exception of voice to text does not work at all.
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Old 04-17-2014, 09:43 AM   #11
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Originally Posted by LewdDude View Post
Alpine system, verizon, 430N, and Iphone. Flawless, with the exception of voice to text does not work at all.
Voice to txt is a WHOLE other issue... Suffice it to say, Apple will not play nicely in the sandbox. Don't waste your time trying to get it to work. It just won't.

Sorry!
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Old 04-17-2014, 09:00 PM   #12
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Ok, played around more today and learned some helpful things:
+ when pairing the BT volumes all change! Even a message flashes and says so. So change accordingly.
+ navigation apps need media volume cranked!
+ first thing hit the uconnect button and pair
+ restarting phone in the morning
+ unpairing old bt devices

This all made for a great day of bt. Still can't figure out how to be on a call when walking to car ave get it hands free when in car... but I think it is just hitting the uconnect button and waiting for it to sync a few seconds.

Thanks all!
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Old 05-19-2014, 12:25 PM   #13
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Samsung has knowledge of the issue and also a fix for it when the KK (4.4) update is released. Sprint unfortunately released the KK update in early February which was too soon to add the patch that cured the issue and are currently working with Samsung on it.
We've discussed this in another thread, but I have only seen you mention this here (You may have and I just might not have seen it). My S4 has been updated to 4.4 on Verizon just last week and the problem still persists. Would you post a link to where you found the information that Samsung has a fix for this? I've searched Samsung and Verizon forums to no avail in finding that either of them acknowledge this to be their problem.
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Old 05-19-2014, 12:33 PM   #14
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Originally Posted by bilyboy65 View Post
We've discussed this in another thread, but I have only seen you mention this here (You may have and I just might not have seen it). My S4 has been updated to 4.4 on Verizon just last week and the problem still persists. Would you post a link to where you found the information that Samsung has a fix for this? I've searched Samsung and Verizon forums to no avail in finding that either of them acknowledge this to be their problem. I don't think it's a Uconnect problem anymore though.
I updated too and still struggling.

My theory is that the radio is somehow controlling the phones BT volume. Here's why:
1) listening to music via spotify
2) music goes quiet and I know navigation is advising even though it's whisper quiet
3) i crank up phone volume button and it goes from 1/4 to full up and I can hear navigation but music volume doesn't change
4) music goes quiet again for more nav and again whisper quiet and again phone is less than 1/4 BT volume! WTF!

Seriously, my TJ has a Kenwood and this is simple as pie. All volumes are about the same. This uconnect seems like a bad thing I wasted my money on...
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Old 05-19-2014, 12:40 PM   #15
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Originally Posted by WredTJ View Post
Seriously, my TJ has a Kenwood and this is simple as pie. All volumes are about the same. This uconnect seems like a bad thing I wasted my money on...
LOL I had put a Kenwood in my Jeep and removed it and sent it back as I liked the uConnect better.

I never had volume issues, but damn, I lost txt support and ipod search functions. Even with the good idata Maestro connection.

We all have differeing priorities
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Old 05-19-2014, 03:16 PM   #16
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You won't find any information about Samsung coming out with a fix for this issue. Guess you'll just have to believe me (or not) That I have tested a patch that took care of the issue. I have a Verizon S4 phone that is working great with the update patch on it. No, I can't hand the update out. I had to sign a non disclosure agreement with a friend contact in order to help them out.
Any info on when it will be released?
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Old 05-19-2014, 03:31 PM   #17
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So mine is 50/50 at making calls but I don't get the call ended audio from the radio. I try to make a call and it gets stuck in between I can't hear anything they can't hear me but if I take it off bluetooth the call is there. I can pick up calls to me with no issue its only a problem if I make a call. The other thing is I have tried at least 9 different phones now some AT&T some verizon and some Iphones some android. I currently have a S4 but started with an old Droid X. Anyway not sure it is just a samsung Verizon thing I think it is something with the radio. Dealer replaced it same thing but I can go to a different jeep and it works fine. Would be interested to see if anyone actually finds a fix.
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Old 05-19-2014, 03:42 PM   #18
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I didn't read every word, so I apologize if I miss it.

Navigation volume is tricky. It has it's own volume control on the stereo. The kicker is you can only adjust it when the navigation is speaking. I've heard the 730N has the ability somewhere in settings, but the 430N doesn't. I literally have to wait for instructions and then quickly move the knob.

So, if you're adjusting volume on the phone or when it's not giving instructions, you're just adjusting the radio or streaming volume. I hope that helps!
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Old 05-20-2014, 07:07 AM   #19
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Using Verizon Motorola DROID Mini with Android 4.4, and seems to work fine on my U130S, so far that is, though I usually avoid most calls while driving. I also don't use music over it, I use a USB drive I leave plugged in inside of the center console.
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Old 05-21-2014, 07:05 AM   #20
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Quote:
I just want to make sure that I'm understanding this correctly. You have a base radio without navigation and you're using a NAV APP on your phone. When you get the audio turn by turn steps, the volume of the radio switches from radio to the NAV directions and this is where the volume is low. Then when the directions have been given, the radio goes back to playing and the volume is back up. You are in BT streaming mode I am assuming.
Am I understanding correctly? Thanks
Very close my friend!

Yes, base radio without navigation.

On phone using both music player and navigation

Connected to radio via bt

While music is streaming the turn by turn interrupts but volume is so low it's a whisper. I can turn the volume up on the phone and the volume status bar will go from 2 to 10 and I can hear navigation momentarily. Then music resumes as normal and next turn by turn comes on and volume is back at 2 and whisper quiet again.

To note;
... When starting the streaming something flashes across the screen on the radio saying device controlling volume or something to that effect but it's very quick
... This interrupt feature is the same as my Kenwood but the navigation volume is the same.
... This operates the same with 3 different music apps and 3 different navigation apps


Thanks for your help!
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Old 05-21-2014, 06:25 PM   #21
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Thanks for this information. It sort of proves (along with the traces that I posted earlier) that the issue that we are discussing here isn't a Uconnect issue but is Samsung's problem. Seeing how you have a Motorola phone with Android 4.4 on it and you're also on the Verizon network.
I don't think it is a Samsung Verizon issue since mine does it with all the different types of phones I could test between the dealership and friends. Yes, my current phone is a S4 and I have verizon but I have tried Iphones, various different android phones and providers from Verizon, Sprint, and At&t.
I can also go sit in a 2014 Jeep and not have the problem and didn't have the issue in my 2X2012 jeeps but can't get it to work in my 2013...
Any other ideas? I can receive calls its just 50/50 on making calls.
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Old 05-21-2014, 09:12 PM   #22
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I have a samsung galaxy s4 with android 4.4 and verizon network and still have the same problem making calls as i did before the kit kat upgrade. Very disappointing!
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Old 05-21-2014, 10:03 PM   #23
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T mobile Galaxy S4 running 4.4.2, radio is 430N and everything is working fine. Have not had a dropped call/disconnecting in the month I've had this jeep.

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Old 05-21-2014, 11:52 PM   #24
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Ok, great. I just wanted to fully understand the situation.

1) Have you been able to try this with a different phone as a comparison?

2) On a side note, you mentioned a pop up that comes up when you're streaming audio. This is a normal thing. This pop up is letting you know that your phone is not the controller for your streaming audio functions. When you're streaming audio, the only real supported features by the radio is next and previous tracks. If the phone supports and sends metadata content then Uconnect will display the content (artist, song, album etc). But if you wanted to change the album, playlist artist etc then that is done by picking up the phone to make the change. Quite different than the radio's controlling features when connected to the USB cable. This is because the phone doesn't support the added features while in streaming mode.
Thanks. My girlfriend and I both have Wranglers and Samsung phones. And both behave the same (wrong) in both our Jeeps.

Thank for point 2!

I am starting to think Samsung is the common denominator...
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Old 05-22-2014, 06:40 AM   #25
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I've been buying Motorola's for almost 10 years now, it seems I have less issues then with the others. I just wish my DROID Mini was waterproof and indestructible, because I am brutal on phones.
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Old 05-22-2014, 06:58 AM   #26
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I have the Moto X running 4.4.2 on Verizon. I actually disabled the Bluetooth media connection on the phone. It kept launching my Google Music every time it connected. I really wish there was a way to put Uconnect on the Jeep in "stupid" mode and have it act just like the Bluetooth speaker I used to have on my visor. The functionality baked into the phone is superior to what the Jeep is equipped with.
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Old 05-22-2014, 07:18 AM   #27
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I will say the sound quality in my WRX was horrible compared to Jeep, but the functionality of the stereo was light years ahead of this one, I think we are just stuck with what we have.
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Old 05-22-2014, 08:01 AM   #28
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Just wanted to let you guys know you're in good hands here! My friend is THE man to help you get your phone issues figured out. I always sic people on him when they have problems.

Hey! Just wanted to say hi, my friend! Hope you enjoyed your vacation!
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Old 05-22-2014, 08:18 AM   #29
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Can you explain why you are lead to believe that this is a Uconnect problem and not the phone itself? Especially seeing how other phones with 4.4.2 them are not having the same issue? Perhaps you should want to put the Motorola developers on "stupid mode". The real problem is that the phone mfg's don't do enough testing on the phones or SW that is being released to the public with the hands free kits that are on the market. They rush out to have the newest and supposedly the best on the market without due diligence which means that the phone or SW update may or may not be compatible with other devices.
It is not so much a problem as a lack of choice. The voice functionality on the Moto X is significantly better than not just Uconnect but other mobile vendors. What we should have is the ability to pick what we want to use, what is built into the phone or what is provided but Uconnect.
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Old 05-22-2014, 10:02 AM   #30
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Well the reason for not being able to use the phones speech features is because then people would be more involved in what they're saying for the phone to do and pay less attention to the road. As we all know, there are some people that have a hard enough time just driving and are even worse trying to drive and talk on the phone. I've been behind people going 40 - 45 mph on the expressway and as you drive by them, you see they're on the phone. TOTAL lack of ability to drive and talk at the same time. Most of the phones with any kind of speech feature for calling, texting, internet access etc all have their own issues as well. I have tried to use SIRI several times as well as a couple others and trying to get them to make a correct sentence is 2nd to impossible. You also have to take your eyes off the road to see if their text is the same as what you spoke, leaving you in an unsafe zone for yourself and others. The hands free systems are supposed to be simple and allows you to keep your eyes on the road. The HTSA has a lot to say about what features should be allowed also.
This is the same type of reasoning why on vehicles with systems that mirror your phone apps don't mirror all of them. Only apps like music, navigation, news, financials etc and not games, movies & youtube etc.
I'm guessing that you are not familiar with what Motorola has done with the Moto X software (it's also on the Verizon DROID line). It addresses the issues you described above but in my opinion does it far better than Uconnect does.

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