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Old 04-15-2014, 11:12 PM   #1
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Uconnect, Android, Verizon troubles...

Hi all, this is driving me nuts. 2 problems:
1, outgoing calls have a 50-50 chance of connecting. Sometimes with instant end. I've searched and see this may be due to 4.3 Android on cdma network.
2, when streaming music or on a call the navigation volume is so low it's barely audible. My other Jeep has a Kenwood stereo and it works perfectly. I've tried adjusting volumes and everything... nothing works.

Can anyone please help? This is miserable...

I'm regretting not upgrading to the Alpine system now. Unless that's just as bad?

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Old 04-15-2014, 11:45 PM   #2
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2013, Alpine system, Android, and VZW... no problems here (though it's an older version of Android - 4.1.1). You said this works in the TJ on your Kenwood - Have you tried any other phones in the JK? Maybe it's a bad BT module or something.

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Old 04-16-2014, 12:10 AM   #3
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Originally Posted by WredTJ View Post
Hi all, this is driving me nuts. 2 problems:
1, outgoing calls have a 50-50 chance of connecting. Sometimes with instant end. I've searched and see this may be due to 4.3 Android on cdma network.
2, when streaming music or on a call the navigation volume is so low it's barely audible. My other Jeep has a Kenwood stereo and it works perfectly. I've tried adjusting volumes and everything... nothing works.

Can anyone please help? This is miserable...

I'm regretting not upgrading to the Alpine system now. Unless that's just as bad?
I just tried streaming Spotify via BT and have the same volume issue. I have the 730N and a Note 3.
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Old 04-16-2014, 04:57 AM   #4
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730n flawless..no issues.
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Old 04-16-2014, 05:32 AM   #5
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Verizon/UConnect BT ideas

Verizon phones and UConnect can be a glitchy combination, but it works well most of the time. My phone is a Droid 4 with Android 4.1.2.

Read all of the UConnect documentation carefully.

First thing to try (and it sounds like you did this ), I needed to change the volume on the phone before synch to get the Stereo volume on playback using BT Streaming audio to work correctly in our 2014 JKU with the 130 series Stereo+Satellite.

A second thing to make sure of is to force the phone to update (*228). This will correct most of the dropped call scenarios, but not all of them. There are some places I suspect have cell signal jamming devices installed (loss of signal is abrupt, and consistently occurs in the same location invariant of weather).

A third thing to try would be to delete the BT device definition for the phone on the stereo, and the stereo BT device definition on the phone. Then re-synch.

These have worked for me to correct problems similar to what you've described.
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Old 04-16-2014, 06:11 AM   #6
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1, outgoing calls have a 50-50 chance of connecting. Sometimes with instant end. I've searched and see this may be due to 4.3 Android on cdma network.
2, when streaming music or on a call the navigation volume is so low it's barely audible. My other Jeep has a Kenwood stereo and it works perfectly. I've tried adjusting volumes and everything... nothing works.
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730n flawless..no issues.
Same here... no issues with the 730N.

I, too, have a Verizon Android phone. Android ver 4.2.2. Though, I am on their 4G LTE network, not on their old CDMA.

I guess I haven't had my Wrangler long enough to be on a call at the exact same time the NAV wants to speak. Its an interesting question as to which has priority. It would not surprise me that the phone gets priority, and the NAV just quietly "whispers" its notification.
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Old 04-16-2014, 06:55 AM   #7
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This is not a Uconnect related issue, it is an issue with Samsung phones using the Android 4.3 SW version, and has also been seen on the Droid MAXX HD using Android 4.2 SW version. It is seen on CDMA networks like Sprint & Verizon. Samsung has knowledge of the issue and also a fix for it when the KK (4.4) update is released. Sprint unfortunately released the KK update in early February which was too soon to add the patch that cured the issue and are currently working with Samsung on it. I have a thread on several forums explaining what's going on:
Android 4.3 issues with Uconnect

When a person sees that one BT carkit has an issue but another one doesn't have the same issue, this wouldn't be a good comparison. Except for simply saying that the phone works with one and not the other, you can't directly then say that the kit having the issue is terrible. The reason for this is because you're really not comparing apples to apples and what I mean is that even though they are bot BT carkits, the SW in them will not be equal. The BT specs are loosely written and allows different interpretations by the person interpenetrating them at that moment. They allow some choices on how a feature (profile) can be supported.
In this particular case, when you attempt an outgoing call, Uconnect will:

1) Uconnect will send a message to the phone telling it to place the outgoing call,
2) The phone will reply back with "ok"
3) in about 5 ms Uconnect will query the phone about the call,
4) the phone needs to reply back with "call is in setup",
5) Uconnect will ask again about the call and the phone has to reply back with either "call is in setup mode, active or no call is active"
6) If the phone responds back with "no call is active" or not at all, then Uconnect will assume there is no outgoing call, give the "call completed" prompt and go back to the radio mode. You will also notice that the call is still active on the phone itself.

In this particular case, the phone is telling Uconnect that "no call is active".

Now the reason that you may not see this issue on other carkits is because they may not ask the phone about the call and this is do to the spec saying that you can either ask or not ask.
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Old 04-16-2014, 07:03 AM   #8
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xsdbs to the rescue! He's a great cell phone tech, guys! He'll tell you everything you never wanted to know about cellphones!

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Old 04-16-2014, 07:18 AM   #9
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Good morning StarBrite, how are you doing today? Great I hope.



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xsdbs to the rescue! He's a great cell phone tech, guys! He'll tell you everything you never wanted to know about cellphones!

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Old 04-16-2014, 07:24 AM   #10
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Good morning StarBrite, how are you doing today? Great I hope.
I am good, thanks! Hope you are, too and knew I was just messin' with you!
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Old 04-16-2014, 07:30 AM   #11
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Thank you all! ! ! Will try adjusting settings and rebooting again!

Xsdbs, thanks for deeper understanding! Any idea why my navigation has equal volume with my Kenwood but whispers inaudibly on uconnect?
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Old 04-16-2014, 12:27 PM   #12
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No problem, I can take it now that we're buds.



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I am good, thanks! Hope you are, too and knew I was just messin' with you!
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Old 04-16-2014, 12:32 PM   #13
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No, not yet but I'll look into it.
1) You mentioned trying to adjust the volumes, is this on the phone or radio? Also are you adjusting it while the Navigation is giving instructions?

2) What Navigation APP are you using?

3) I may not be able to look into this fully real soon. I will be on family vacation from tomorrow thru next Friday but I'll try to mess around to duplicate it.




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Thank you all! ! ! Will try adjusting settings and rebooting again!

Xsdbs, thanks for deeper understanding! Any idea why my navigation has equal volume with my Kenwood but whispers inaudibly on uconnect?
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Old 04-16-2014, 01:01 PM   #14
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No, not yet but I'll look into it.
1) You mentioned trying to adjust the volumes, is this on the phone or radio? Also are you adjusting it while the Navigation is giving instructions?

2) What Navigation APP are you using?

3) I may not be able to look into this fully real soon. I will be on family vacation from tomorrow thru next Friday but I'll try to mess around to duplicate it.
Thank you.... very much!! Samsung Galaxy S4 in case I forgot to mention...

1) phone volumes. Didn't see any way to adjust input volumes on radio.

2) tried a few! Waze, Google, VZW nav

What's strange is that I don't know why my nav volume is attenuating. In the past I've plugged my phone into my stereo (3.5mm cables) and volumes stay constant, used BT on Kenwood and volumes stay constant, used rental car BT and volumes stay constant, used a tape to 3.5mm converter and volumes stay constant.... Just doesn't make sense at all. And this weird attenuation works with both my phone and girlfriends (Spring, so CDMA again, GS3) and on both our JK's.

Have a great family vacation! Thanks for trying to help!!!
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Old 04-17-2014, 06:03 AM   #15
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Thanks, We've been looking forward to this for a while, especially with all the cold and snow that we have had this winter here in MI. We'll be going to Gatlinburg, Tenn and it's supposed to be mostly in the 70's so we'll enjoy it even more.


There are differences in the audio output when being wired vs thru BT. Wired, you're going thru the phones amp and then being amplified again when passed thru to the radio. In BT there's an audio signal sent from the phone which is what the APP is sending. Uconnect has a 1 volt set audio output that goes to the input of the radio, then the radio has separate volumes adjustments within it's SW. Does your Kenwood system have aftermarket amps or is it all stock except for the radio?
Thanks for your patience and I'll look more into this when I get back.





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Originally Posted by WredTJ View Post
Thank you.... very much!! Samsung Galaxy S4 in case I forgot to mention...

1) phone volumes. Didn't see any way to adjust input volumes on radio.

2) tried a few! Waze, Google, VZW nav

What's strange is that I don't know why my nav volume is attenuating. In the past I've plugged my phone into my stereo (3.5mm cables) and volumes stay constant, used BT on Kenwood and volumes stay constant, used rental car BT and volumes stay constant, used a tape to 3.5mm converter and volumes stay constant.... Just doesn't make sense at all. And this weird attenuation works with both my phone and girlfriends (Spring, so CDMA again, GS3) and on both our JK's.

Have a great family vacation! Thanks for trying to help!!!
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Old 04-17-2014, 06:52 AM   #16
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Thanks, We've been looking forward to this for a while, especially with all the cold and snow that we have had this winter here in MI. We'll be going to Gatlinburg, Tenn and it's supposed to be mostly in the 70's so we'll enjoy it even more.

There are differences in the audio output when being wired vs thru BT. Wired, you're going thru the phones amp and then being amplified again when passed thru to the radio. In BT there's an audio signal sent from the phone which is what the APP is sending. Uconnect has a 1 volt set audio output that goes to the input of the radio, then the radio has separate volumes adjustments within it's SW. Does your Kenwood system have aftermarket amps or is it all stock except for the radio?
Thanks for your patience and I'll look more into this when I get back.
Sounds fantastic! I love Tenn!!! Where in MI are you? I'll be in Detroit at Ace in a few weeks and sometime soon at Silver Lake!

Wired for Hyundai and other cars. BT connection for TJ with Kenwood(and has external amp), for my JK, girlfriends JK, and rental cars.
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Old 04-17-2014, 08:24 AM   #17
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Alpine system, verizon, 430N, and Iphone. Flawless, with the exception of voice to text does not work at all.
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Old 04-17-2014, 09:43 AM   #18
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Alpine system, verizon, 430N, and Iphone. Flawless, with the exception of voice to text does not work at all.
Voice to txt is a WHOLE other issue... Suffice it to say, Apple will not play nicely in the sandbox. Don't waste your time trying to get it to work. It just won't.

Sorry!
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Old 04-17-2014, 09:00 PM   #19
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Ok, played around more today and learned some helpful things:
+ when pairing the BT volumes all change! Even a message flashes and says so. So change accordingly.
+ navigation apps need media volume cranked!
+ first thing hit the uconnect button and pair
+ restarting phone in the morning
+ unpairing old bt devices

This all made for a great day of bt. Still can't figure out how to be on a call when walking to car ave get it hands free when in car... but I think it is just hitting the uconnect button and waiting for it to sync a few seconds.

Thanks all!
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Old 05-19-2014, 12:25 PM   #20
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Samsung has knowledge of the issue and also a fix for it when the KK (4.4) update is released. Sprint unfortunately released the KK update in early February which was too soon to add the patch that cured the issue and are currently working with Samsung on it.
We've discussed this in another thread, but I have only seen you mention this here (You may have and I just might not have seen it). My S4 has been updated to 4.4 on Verizon just last week and the problem still persists. Would you post a link to where you found the information that Samsung has a fix for this? I've searched Samsung and Verizon forums to no avail in finding that either of them acknowledge this to be their problem.
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Old 05-19-2014, 12:33 PM   #21
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We've discussed this in another thread, but I have only seen you mention this here (You may have and I just might not have seen it). My S4 has been updated to 4.4 on Verizon just last week and the problem still persists. Would you post a link to where you found the information that Samsung has a fix for this? I've searched Samsung and Verizon forums to no avail in finding that either of them acknowledge this to be their problem. I don't think it's a Uconnect problem anymore though.
I updated too and still struggling.

My theory is that the radio is somehow controlling the phones BT volume. Here's why:
1) listening to music via spotify
2) music goes quiet and I know navigation is advising even though it's whisper quiet
3) i crank up phone volume button and it goes from 1/4 to full up and I can hear navigation but music volume doesn't change
4) music goes quiet again for more nav and again whisper quiet and again phone is less than 1/4 BT volume! WTF!

Seriously, my TJ has a Kenwood and this is simple as pie. All volumes are about the same. This uconnect seems like a bad thing I wasted my money on...
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Old 05-19-2014, 12:40 PM   #22
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Seriously, my TJ has a Kenwood and this is simple as pie. All volumes are about the same. This uconnect seems like a bad thing I wasted my money on...
LOL I had put a Kenwood in my Jeep and removed it and sent it back as I liked the uConnect better.

I never had volume issues, but damn, I lost txt support and ipod search functions. Even with the good idata Maestro connection.

We all have differeing priorities
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Old 05-19-2014, 12:50 PM   #23
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You won't find any information about Samsung coming out with a fix for this issue. Guess you'll just have to believe me (or not) That I have tested a patch that took care of the issue. I have a Verizon S4 phone that is working great with the update patch on it. No, I can't hand the update out. I had to sign a non disclosure agreement with a friend contact in order to help them out.




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We've discussed this in another thread, but I have only seen you mention this here (You may have and I just might not have seen it). My S4 has been updated to 4.4 on Verizon just last week and the problem still persists. Would you post a link to where you found the information that Samsung has a fix for this? I've searched Samsung and Verizon forums to no avail in finding that either of them acknowledge this to be their problem.
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Old 05-19-2014, 12:57 PM   #24
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The app is most likely the issue here. If I'm understanding correctly that Spotify volume is acceptable but your navigation volume is not. The Uconnect's output volume is set at 1 volt to the input to the radio, if the app is supplying a lower voltage to the phone, then the volume will also be low thru the stereo.




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I updated too and still struggling.

My theory is that the radio is somehow controlling the phones BT volume. Here's why:
1) listening to music via spotify
2) music goes quiet and I know navigation is advising even though it's whisper quiet
3) i crank up phone volume button and it goes from 1/4 to full up and I can hear navigation but music volume doesn't change
4) music goes quiet again for more nav and again whisper quiet and again phone is less than 1/4 BT volume! WTF!

Seriously, my TJ has a Kenwood and this is simple as pie. All volumes are about the same. This uconnect seems like a bad thing I wasted my money on...
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Old 05-19-2014, 03:16 PM   #25
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You won't find any information about Samsung coming out with a fix for this issue. Guess you'll just have to believe me (or not) That I have tested a patch that took care of the issue. I have a Verizon S4 phone that is working great with the update patch on it. No, I can't hand the update out. I had to sign a non disclosure agreement with a friend contact in order to help them out.
Any info on when it will be released?
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Old 05-19-2014, 03:31 PM   #26
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So mine is 50/50 at making calls but I don't get the call ended audio from the radio. I try to make a call and it gets stuck in between I can't hear anything they can't hear me but if I take it off bluetooth the call is there. I can pick up calls to me with no issue its only a problem if I make a call. The other thing is I have tried at least 9 different phones now some AT&T some verizon and some Iphones some android. I currently have a S4 but started with an old Droid X. Anyway not sure it is just a samsung Verizon thing I think it is something with the radio. Dealer replaced it same thing but I can go to a different jeep and it works fine. Would be interested to see if anyone actually finds a fix.
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Old 05-19-2014, 03:42 PM   #27
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I didn't read every word, so I apologize if I miss it.

Navigation volume is tricky. It has it's own volume control on the stereo. The kicker is you can only adjust it when the navigation is speaking. I've heard the 730N has the ability somewhere in settings, but the 430N doesn't. I literally have to wait for instructions and then quickly move the knob.

So, if you're adjusting volume on the phone or when it's not giving instructions, you're just adjusting the radio or streaming volume. I hope that helps!
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Old 05-20-2014, 06:30 AM   #28
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Not yet, the problem is that they are also working on new models with deadlines but also need to work on how to get this released. They're probably working on other issues as well and will release the fixes for all at the same time. I have read in a couple other areas that some people are having the same issue with BT ear buds also.



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Any info on when it will be released?
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Old 05-20-2014, 06:59 AM   #29
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What year is your vehicle? What radio do you have? Could you explain the part about taking the phone off of BT and it working? Do you mean it's working on the phone itself? There must be a different issue that you're experiencing than what is being discussed here.



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So mine is 50/50 at making calls but I don't get the call ended audio from the radio. I try to make a call and it gets stuck in between I can't hear anything they can't hear me but if I take it off bluetooth the call is there. I can pick up calls to me with no issue its only a problem if I make a call. The other thing is I have tried at least 9 different phones now some AT&T some verizon and some Iphones some android. I currently have a S4 but started with an old Droid X. Anyway not sure it is just a samsung Verizon thing I think it is something with the radio. Dealer replaced it same thing but I can go to a different jeep and it works fine. Would be interested to see if anyone actually finds a fix.
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Old 05-20-2014, 07:07 AM   #30
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Join Date: Jan 2014
Posts: 620
Using Verizon Motorola DROID Mini with Android 4.4, and seems to work fine on my U130S, so far that is, though I usually avoid most calls while driving. I also don't use music over it, I use a USB drive I leave plugged in inside of the center console.

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2014 Rubicon X - Granite Crystal Metallic
6 Speed - Dual Tops - Auto Climate Control
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