Update on Dealership Sales Dilemma - Jeep Wrangler Forum
Jeep Wrangler Forum

Go Back   Jeep Wrangler Forum > JK Jeep Wrangler Forum > JK General Discussion Forum

Join Wrangler Forum Today


Closed Thread
 
Thread Tools

Please support our sponsors and let them know you heard about them on WranglerForum.com
Old 09-02-2014, 06:45 PM   #1
הפטיש העברי

WF Supporting Member
 
H3br3wHamm3r81's Avatar
 
Join Date: Nov 2011
Location: Houston, Texas
Posts: 1,228
Update on Dealership Sales Dilemma

Hello all,

Just wanted to give everyone a quick update on my dealership sales dilemma. The old thread was moved to no-man's land, and I apologize if I don't have the time to provide a summary of what transpired with the dealership. But, for those who read the thread and know what transpired, here's the update.

Today I received a phone call from the Vice President of the dealership after he received my letter.

He fulfilled all my requests and asked nothing in return. He also said that the money would be taken out of the two salesmen's (one salesman and one sales manager) checks, and he apologized for the situation.

He and I talked for several minutes, and I of course thanked him for everything he did. I told him that I knew he would take care of things. He said he hoped I would return for service, parts, etc., and I told him I wouldn't hesitate to return there if I need service, parts, etc. in the future.

End of dilemma. Case closed.

H3br3wHamm3r81 is online now   Quick Reply
Old 09-02-2014, 06:47 PM   #2
Supporting Member

WF Supporting Member
 
Snowdoggy's Avatar
 
Join Date: Jul 2014
Location: Puyallup, WA
Posts: 41
Good to hear, now get to modding.

Snowdoggy is online now   Quick Reply
Old 09-02-2014, 06:50 PM   #3
Jeeper
 
Join Date: Jul 2014
Posts: 666
Cool. I do believe you reached the level where someone had a functional brain (possibly ethics but.....) He was aware of contract law no doubt.
The fact that his resolution is to dock pay (replenishing his pocket lining) over a clear integrity issue, in his organization, rather than terminating speaks volumes.
Oh well, Congrats that it worked out on your end.
RubiconSS is online now   Quick Reply
Old 09-02-2014, 08:01 PM   #4
Supporting Member

WF Supporting Member
 
Join Date: Jul 2014
Location: Dallas
Posts: 54
I am very happy for you. If I were you, I would go back for service since the VP was professional, and solved your problem.
MKDFW is offline   Quick Reply
Old 09-02-2014, 08:17 PM   #5
הפטיש העברי

WF Supporting Member
 
H3br3wHamm3r81's Avatar
 
Join Date: Nov 2011
Location: Houston, Texas
Posts: 1,228
Quote:
Originally Posted by MKDFW View Post
I am very happy for you. If I were you, I would go back for service since the VP was professional, and solved your problem.
I would go back for service, but this dealership is clear across town, so it's just not practical. Besides, I'll be doing all my own services except for major warranty repairs. I'm not comfortable with dealerships touching my vehicles (I used to be a service tech, and I've seen how a good many service techs practice their profession).
H3br3wHamm3r81 is online now   Quick Reply
Old 09-02-2014, 08:30 PM   #6
Jeeper
 
kneill's Avatar
 
Join Date: Mar 2014
Posts: 46
Quote:
Originally Posted by H3br3wHamm3r81 View Post
He also said that the money would be taken out of the two salesmen's (one salesman and one sales manager) checks, and he apologized for the situation.
Wasn't it the sales manager that caused you grief? Didn't you say the salesman was helpful and polite? I hope you stressed this to the VP. I'd hate to see the sales guy take the hit if he did do a good job.
kneill is offline   Quick Reply
Old 09-02-2014, 08:36 PM   #7
uh oh

WF Supporting Member
 
iDream's Avatar
 
Join Date: Aug 2013
Location: Paris, France
Posts: 77
Get away fast. Then drive jeep.
iDream is offline   Quick Reply
Old 09-02-2014, 09:23 PM   #8
הפטיש העברי

WF Supporting Member
 
H3br3wHamm3r81's Avatar
 
Join Date: Nov 2011
Location: Houston, Texas
Posts: 1,228
Quote:
Originally Posted by kneill View Post
Wasn't it the sales manager that caused you grief? Didn't you say the salesman was helpful and polite? I hope you stressed this to the VP. I'd hate to see the sales guy take the hit if he did do a good job.
Yes, I certainly did, both on the telephone, and also in my letter. I didn't relate everything I told the VP to everyone here, just the major points. But, yes, I did emphasize that the salesman was very professional and a gentleman. However, it's not my call on what the VP decides to do with his employees.
H3br3wHamm3r81 is online now   Quick Reply
Old 09-02-2014, 10:50 PM   #9
Jeeper
 
kneill's Avatar
 
Join Date: Mar 2014
Posts: 46
Quote:
Originally Posted by H3br3wHamm3r81 View Post
Yes, I certainly did, both on the telephone, and also in my letter. I didn't relate everything I told the VP to everyone here, just the major points. But, yes, I did emphasize that the salesman was very professional and a gentleman. However, it's not my call on what the VP decides to do with his employees.
Good to hear. I'm glad it worked out for you. Enjoy the new Jeep.
kneill is offline   Quick Reply
Old 09-03-2014, 12:55 AM   #10
Jeeper
 
USDalum97's Avatar
 
Join Date: Feb 2014
Location: Bakersfield, CA
Posts: 136
Great to hear! Glad it worked out without too much grief. Enjoy the jeep, and the TL membership.
__________________
2014 JKURX Billet Silver, Auto
USDalum97 is offline   Quick Reply
Old 09-03-2014, 12:57 AM   #11
Build Thread Queen

WF Supporting Member
::WF Moderator::
 
StarBrite's Avatar
 
Join Date: Jun 2013
Location: Austin, Texas
Posts: 8,228
Congratulations! Glad you got it all worked out.
__________________
2014 JKU FE - 'Celticon' - Hydro Blue Pearl - Auto - 3.73 - Premium Soft Top - TeraFlex 2.5" Lift w/Rancho 9000xl Shocks - 15" MBTKO/33" DuraTracs - ACE Rock Sliders/Cargo Basket - Rampage Recovery Bumper
My build thread: StarBrite's Celticon

Click HERE to become a WranglerForum Supporting Member!
StarBrite is offline   Quick Reply
Old 09-03-2014, 01:44 AM   #12
Supporting Member

WF Supporting Member
 
m998dna's Avatar
 
Join Date: Jan 2012
Posts: 2,803
There's an old saying... "No good deed goes unpunished"

As a senior manager, I deal with this daily and if this VP had an ounce of accountability and integrity in his miserable bones, he'd take a 3rd of the blame and punishment.

I would never take something out of my employees pockets for a honest mistake - much less boast about it openly.

But that's me.. enjoy your ride!

.
__________________
2013 Wrangler JKUR10A 3.6L DOHC - MDH 032515
:: 2002 Chevrolet G3500 LWB 8.1L - motovan
:: 1991 Cherokee Laredo 4.0L HO - resto in-process
:: 2010 Cherokee SRT8 6.1L Hemi - sold
:: 1965 Plymouth Sedan 562ci Hemi - sold
m998dna is offline   Quick Reply
Old 09-03-2014, 06:42 AM   #13
Jeeper
 
WaltA's Avatar
 
Join Date: Sep 2013
Location: 3rd Planet, Sol system
Posts: 1,941
Quote:
Originally Posted by m998dna View Post

I would never take something out of my employees pockets for a honest mistake - much less boast about it openly.
Good for you! I am glad there are at least people with good character left at some dealerships.
__________________
Current Jeep:
2014 Wrangler Unlimited Rubicon X
Previous Jeeps:
1987 Wrangler Laredo
1999 Cherokee Limited (Up Country,Trailer Tow)
[All custom ordered, purchased new]
WaltA is offline   Quick Reply
Old 09-03-2014, 04:39 PM   #14
Jeeper
 
roberthleeii's Avatar
 
Join Date: Jun 2014
Location: Houston
Posts: 1,073
Great news!!
__________________
-Robert Lee

'14 JKU Ozzy
'88 YJ <-> sold a long time ago, favorite vehicle ever.
roberthleeii is offline   Quick Reply
Old 09-09-2014, 07:09 PM   #15
Jeeper
 
Jeepalicious's Avatar
 
Join Date: Jun 2014
Location: Pine Barrens
Posts: 353
I saw the first thread & POOF it disappeared (conspiracy?!) - I was dying to know how everything worked out - so glad justice prevailed - thanks for the update!!!
__________________
Then: 98 TJ, 00 TJ,07 JKU Sahara Now: 13 JKU Sport
Jeepalicious is offline   Quick Reply
Old 09-12-2014, 12:22 AM   #16
הפטיש העברי

WF Supporting Member
 
H3br3wHamm3r81's Avatar
 
Join Date: Nov 2011
Location: Houston, Texas
Posts: 1,228
So, the general manager (whom I corresponded with in my letter, and whom I also spoke with on the telephone) sent me an e-mail 9 days ago on 09/03/2014 saying that the payoff check had been sent to USAA.

I called USAA a couple days ago and they said they had not received it yet. So, I e-mailed the GM and asked him how the payoff check was sent and if it had a tracking number.

Well, his first reply was that it was,

Quote:
Us mail
Yeah, just that.

So, I asked him if it had a tracking number. He replied,

Quote:
It was sent US mail. No tracking number.
But, this is patently false --- the latter part, that is. Even USPS First Class mail has delivery confirmation where someone can go online and see if the letter was delivered. Besides, who wouldn't track a check worth $36,000+ dollars?

What's up with this guy? The payoff check was supposedly sent 08/30...perhaps 09/02 at the latest. It was sent from Houston to San Antonio.

Can anyone offer a rational explanantion as to why USAA would not have received it yet?

I did get my license plates and spare key via FedEx a couple days ago. So, he has been fulfilling my requests. Just don't understand the delay on the payoff check.
H3br3wHamm3r81 is online now   Quick Reply
Old 09-12-2014, 12:31 AM   #17
Jeeper
 
jadmt's Avatar
 
Join Date: Sep 2012
Location: missoula
Posts: 6,294
its the us mail so who knows. I have seen a letter get cross country in a day and other things take 4 days to get across town. Also it is possible they sent it and USAA has it somewhere in the mail room.
jadmt is offline   Quick Reply
Old 09-12-2014, 12:37 AM   #18
הפטיש העברי

WF Supporting Member
 
H3br3wHamm3r81's Avatar
 
Join Date: Nov 2011
Location: Houston, Texas
Posts: 1,228
Thanks. I think it's possible, too. I see no reason for the GM to hold the payoff, so hopefully everything works out.
H3br3wHamm3r81 is online now   Quick Reply
Old 09-12-2014, 01:34 AM   #19
Supporting Member

WF Supporting Member
 
m998dna's Avatar
 
Join Date: Jan 2012
Posts: 2,803
Quote:
Originally Posted by H3br3wHamm3r81 View Post

What's up with this guy? The payoff check was supposedly sent 08/30...perhaps 09/02 at the latest. It was sent from Houston to San Antonio.

Can anyone offer a rational explanantion as to why USAA would not have received it yet?
He doesn't like you so it never got sent. Why would they cooperate?

It appears you were OK with punishing the ones that made a honest mistake - the problem you created for them. You had your chance to meet them halfway.. you didn't step up to the plate, so he's blowing you off.

The only mistake they made was not verifying you qualified for the Affiliates Reward discount - that cost them their commission and 2% reimbursement from the Affiliates program.

Not sure why you're surprised... must have been born without the conscious gene. I couldn't sleep knowing I took someones paycheck and put it in my back pocket.

But that's me...

.
__________________
2013 Wrangler JKUR10A 3.6L DOHC - MDH 032515
:: 2002 Chevrolet G3500 LWB 8.1L - motovan
:: 1991 Cherokee Laredo 4.0L HO - resto in-process
:: 2010 Cherokee SRT8 6.1L Hemi - sold
:: 1965 Plymouth Sedan 562ci Hemi - sold
m998dna is offline   Quick Reply
Old 09-12-2014, 06:23 AM   #20
Jeeper
 
Jeepalicious's Avatar
 
Join Date: Jun 2014
Location: Pine Barrens
Posts: 353
^^Wow - harsh much?

I'm an experienced professional with a fiduciary responsibility to my customers. If I screw up something on my job I'm prepared to sincerely apologize and if necessary, honor the quote (I don't expect the customer to catch my mistakes). Usually the law is on the consumer's side but more than that - it's just a good business practice in keeping the customer's trust, preserving my company's reputation, and earning their future business! While I don't think the individual sales people should be monetarily penalized for the mistake (dealership should eat it) the way the GM truly handles the shortfall is between him and his employees - that is NOT the customer's burden.

And yes, the check is probably just in the mail, those things can take a few weeks floating is postal limbo but definitely keep that email confirming he sent payment just in case you need it for court .
__________________
Then: 98 TJ, 00 TJ,07 JKU Sahara Now: 13 JKU Sport
Jeepalicious is offline   Quick Reply
Old 09-12-2014, 07:19 AM   #21
Supporting Member

WF Supporting Member
 
keviper1's Avatar
 
Join Date: Sep 2013
Location: VA
Posts: 2,239
Quote:
Originally Posted by Jeepalicious View Post
^^Wow - harsh much? I'm an experienced professional with a fiduciary responsibility to my customers. If I screw up something on my job I'm prepared to sincerely apologize and if necessary, honor the quote (I don't expect the customer to catch my mistakes). Usually the law is on the consumer's side but more than that - it's just a good business practice in keeping the customer's trust, preserving my company's reputation, and earning their future business! While I don't think the individual sales people should be monetarily penalized for the mistake (dealership should eat it) the way the GM truly handles the shortfall is between him and his employees - that is NOT the customer's burden. And yes, the check is probably just in the mail, those things can take a few weeks floating is postal limbo but definitely keep that email confirming he sent payment just in case you need it for court .
Just curious what kinda job you have that has a fiduciary responsibility to customers?

Also, I don't think he's being harsh. The OP seems like a good dude, but I can fairly honestly say that he was in the wrong just like was said. Chalk it up to a learning experience I suppose.
__________________

JKU Willys - Granite Crystal Half Doors
/_|o[___]o
[I---L-OllllllO-

()_)()_)=°°=)_)
keviper1 is offline   Quick Reply
Old 09-12-2014, 08:04 AM   #22
Jeeper
 
Jeepalicious's Avatar
 
Join Date: Jun 2014
Location: Pine Barrens
Posts: 353
Excerpt:

Quote:
It appears you were OK with punishing the ones that made a honest mistake - the problem you created for them... must have been born without the conscious gene. I couldn't sleep knowing I took someones paycheck and put it in my back pocket.
Hmmm...still sounds pretty harsh to me, but maybe I'm just "dainty".

And didn't the dealership start this off with threats, demands, and intimidation - not an apology? Not good!

I am a licensed agent working for an insurance company in New Jersey (an extremely heavily regulated state). Car salesman and insurance agents are often negatively stereotyped and get a bad rap which is why I think we have to work especially hard to earn and keep the public's trust.
__________________
Then: 98 TJ, 00 TJ,07 JKU Sahara Now: 13 JKU Sport
Jeepalicious is offline   Quick Reply
Old 09-12-2014, 08:37 AM   #23
Supporting Member

WF Supporting Member
 
Join Date: Jul 2014
Location: Dallas
Posts: 54
Quote:
Originally Posted by m998dna View Post
He doesn't like you so it never got sent. Why would they cooperate?

It appears you were OK with punishing the ones that made a honest mistake - the problem you created for them. You had your chance to meet them halfway.. you didn't step up to the plate, so he's blowing you off.
The only mistake they made was not verifying you qualified for the Affiliates Reward discount - that cost them their commission and 2% reimbursement from the Affiliates program.

Not sure why you're surprised... must have been born without the conscious gene. I couldn't sleep knowing I took someones paycheck and put it in my back pocket.

But that's me...

.
You may want to educate yourself on contract law. A dealer processes thousands of contracts a month. The dealer cannot claim a "unilateral mistake" on a matter as simple as verifying discount eligibility, and try to void the contract. The dealer knew this point, and did not void the contract. The next option was to "strong arm" the customer into modifying the contract, and the customer declined.
MKDFW is offline   Quick Reply
Old 09-12-2014, 09:12 AM   #24
Supporting Member

WF Supporting Member
 
m998dna's Avatar
 
Join Date: Jan 2012
Posts: 2,803
Quote:
Originally Posted by keviper1 View Post
Just curious what kinda job you have that has a fiduciary responsibility to customers?

Also, I don't think he's being harsh. The OP seems like a good dude, but I can fairly honestly say that he was in the wrong just like was said. Chalk it up to a learning experience I suppose.
Thank you.

.
__________________
2013 Wrangler JKUR10A 3.6L DOHC - MDH 032515
:: 2002 Chevrolet G3500 LWB 8.1L - motovan
:: 1991 Cherokee Laredo 4.0L HO - resto in-process
:: 2010 Cherokee SRT8 6.1L Hemi - sold
:: 1965 Plymouth Sedan 562ci Hemi - sold
m998dna is offline   Quick Reply
Old 09-12-2014, 09:14 AM   #25
Supporting Member

WF Supporting Member
 
m998dna's Avatar
 
Join Date: Jan 2012
Posts: 2,803
Quote:
Originally Posted by MKDFW View Post
You may want to educate yourself on contract law. A dealer processes thousands of contracts a month. The dealer cannot claim a "unilateral mistake" on a matter as simple as verifying discount eligibility, and try to void the contract. The dealer knew this point, and did not void the contract. The next option was to "strong arm" the customer into modifying the contract, and the customer declined.
This has nothing to do with contract law, but everything to do with integrity.

Are you a lawyer?

.
__________________
2013 Wrangler JKUR10A 3.6L DOHC - MDH 032515
:: 2002 Chevrolet G3500 LWB 8.1L - motovan
:: 1991 Cherokee Laredo 4.0L HO - resto in-process
:: 2010 Cherokee SRT8 6.1L Hemi - sold
:: 1965 Plymouth Sedan 562ci Hemi - sold
m998dna is offline   Quick Reply
Old 09-12-2014, 07:06 PM   #26
Supporting Member

WF Supporting Member
 
Join Date: Jul 2014
Location: Dallas
Posts: 54
Quote:
Originally Posted by m998dna View Post
This has nothing to do with contract law, but everything to do with integrity.

Are you a lawyer?

.
Contract law exists to resolve disputes when integrity, character, and morality fail. While you seem eager to bash the original poster for his lack of integrity, I could argue that the dealer lacks integrity, and a moral compass. Thus, the contract they willingly, and knowingly agreed upon, and signed, dictate the terms and conditions of the sale.

As for your question about my being a lawyer, I will take that as sophomoric attempt bolster your argument.
MKDFW is offline   Quick Reply
Old 09-12-2014, 07:36 PM   #27
Thread Hijacker

WF Supporting Member
 
Digger70's Avatar
 
Join Date: Apr 2014
Location: Clearfield, PA
Posts: 1,568
__________________
2014 Flame Red Willys Wheeler JK
Ordered 4/15, Delivered 6-2.
Build thread: http://www.wranglerforum.com/f314/di...ww-735234.html
Rampage Recovery front bumper, 18/60 JKUR coil springs, RedRock Rear Double Tube Bumper Guard, 17x8.5 Vision Fury wheels with 4.75"bs, grooved my stock BFG KM with an Ideal Tire Groover for better traction.
Digger70 is offline   Quick Reply
Old 09-12-2014, 07:45 PM   #28
הפטיש העברי

WF Supporting Member
 
H3br3wHamm3r81's Avatar
 
Join Date: Nov 2011
Location: Houston, Texas
Posts: 1,228
Hello,

I checked this afternoon, and Jeep is now paid off. jadmt was right...probably just a combination of mail transit time and payoff processing time. Everything's good.

H3br3wHamm3r81 is online now   Quick Reply
Closed Thread

Quick Reply
Message:
Options

Register Now

In order to be able to post messages on the Jeep Wrangler Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.
User Name:
If you do not want to register, fill this field only and the name will be used as user name for your post.
Password
Please enter a password for your user account. Note that passwords are case-sensitive.
Password:
Confirm Password:
Email Address
Please enter a valid email address for yourself.
Email Address:

Log-in

Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.



Thread Tools

Posting Rules
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off




» Featured Product

All times are GMT -5. The time now is 08:06 PM.



Jeep®, Wrangler, Liberty, Wagoneer, Cherokee, and Grand Cherokee are copyrighted and trademarked to Chrysler Motors LLC.
Wranglerforum.com is not in any way associated with the Chrysler Motors LLC