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Old 02-20-2012, 03:35 PM   #361
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Quote:
Originally Posted by JeepInUse
Well I'll see what happens from here. Being in NC under our laws it is easier then some states. The law states very plainly that it does not have to be a driveability or a safety issue. The air conditioner is even used as an example. Check it out before you assume that this issue isn't covered by our lemon law... Lemon Law

For those of you that think your engine should be ticking away just on one side and louder than the injectors sleep well Chrysler thanks you for being the silent majority. For those of you that have the drive to find the truth and demand satisfaction I thank you.

I plan to get another Jeep, but in the mean time I will not stand to have a $40K vehicle with an issue 902 miles into ownership. I will not stand having to take my Jeep in every other week to hear that it has an issue but we can't get parts. It is the principle of the matter at this point. I got a bad Jeep plain and simple. Replace it, fix it or give me a new one and I'm on my way with a smile.

If my dealer told me to pound sound I would reply with a hold squat let me get Chrysler on the phone. I look at it this way... Folks who sit back and say theirs ticks a little bit but it is okay are the same ones who would pay to reshingle their house and have it leak just to say that it is okay as it is just a little leak.
Thanks for talking about me haha... Mines throwing no codes and has no issue and 3 dealers tell me nothings wrong so I can't go any further till somethings actually wrong. Called Chrysler, they did log a call but told me the dealer makes the determinantion for warranty work so I'm stuck for now. Minor tick here at 5k miles, no symptoms of any issue though and the motor runs strong. My guess is my 'tick' is not like others. Time will tell.

Also, like someone else mentioned, other new wranglers on the lot sound just like mine.

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Old 02-20-2012, 04:00 PM   #362
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If you indeed find yourself in a position to receive a full refund and if it was me, I'd almost be inclined to buy an older one and then come back in a couple of years for the Pentastar and whatever other improvements there were by this time.
The Pentastar isn't new; the 3.6L variation is slightly new.

https://en.wikipedia.org/wiki/Chrysl...ar_engine#3.6L

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Old 02-20-2012, 04:04 PM   #363
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idiot lights and codes mean nothing when there is a mechanical issue internal to the engine. Mine did not throw a code, and passed all of Chryslers tests. The bore where the lifter, valve lash adjuster, whatever you want to call it was out of tolerance. Period.

There are a ton of variables compounding the problem: owners hear different "ticks", confusing normal sounds for abnormal ones, dealers/service departments willing or unwilling to fix, or in some cases even acknowledge the issue, some owners cavalier attitudes towards the mechanical problem, etc.

Once my head was replaced with one that had proper tolerances, all ticking went away - except of course for the normal mechanical sounds that are inherent in all engines. I work damn hard for the money I choose to spend, and I am very loyal to Chrysler because I have liked, worked on and driven their products since I was old enough to remember. I am VERY happy with the Jeep now that it doesn't sound like the valve train is coming apart.
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Old 02-20-2012, 05:01 PM   #364
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idiot lights and codes mean nothing when there is a mechanical issue internal to the engine. Mine did not throw a code, and passed all of Chryslers tests. The bore where the lifter, valve lash adjuster, whatever you want to call it was out of tolerance. Period.

There are a ton of variables compounding the problem: owners hear different "ticks", confusing normal sounds for abnormal ones, dealers/service departments willing or unwilling to fix, or in some cases even acknowledge the issue, some owners cavalier attitudes towards the mechanical problem, etc.

Once my head was replaced with one that had proper tolerances, all ticking went away - except of course for the normal mechanical sounds that are inherent in all engines. I work damn hard for the money I choose to spend, and I am very loyal to Chrysler because I have liked, worked on and driven their products since I was old enough to remember. I am VERY happy with the Jeep now that it doesn't sound like the valve train is coming apart.
I have never understood the theory of "If the idiot/tell-tale light is not on everything must be fine." I understand not everyone is a gearhead and that warning lights can let some know that there is a major problem they might be unaware of. I am however a gearhead and I know when something is off with my vehicle and I choose to be proactive in addressing those issues. That way I am not a few hundred miles away from home on vacation when my idiot light finally comes on and I have to either limp home or worse make other arrangements.

This is my 4th wrangler and like you Snailpower I can't wait for them to fix this one flaw so I can enjoy it that much more.
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Old 02-20-2012, 05:26 PM   #365
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I dropped mine off at the dealer today. Three CELs, all cylinder misfires, in the past week. The dealer reset the first, I reset the second by doing the key on-off three times trick, and then it came on a third time. Dealer had a Ram 1500 4x4 loaner ready for me when I showed up, so that was nice. I asked for and received the Star case number, so I'll check in with Chrysler a bit later in the week. If they can't figure it out in 30 days or the part backorder is that long, they bought it (DE lemon law), so I'm not going to lose too much sleep over it.
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Old 02-20-2012, 05:55 PM   #366
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When we dropped off our JK last week for the gear change I mentioned the Head problem to my service writer, he said they had changed two of them up here.
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Old 02-20-2012, 06:32 PM   #367
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Dropped mine of last week. Service manager confirmed today the new right head was shipped and he should have in 3 days, and I will be back up soon. I asked him about the head issues and that I have read numerous things on various forums. He stated I had a revised head, and that they have been on backorder because they are cranking these out and there has been in influx in head replacements in the 3.6. from what he has seen and heard. Cant wait to get my jeep back. After the trauma my jeep has sustained at the dealership, new tires and wheels will soon be on.
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Old 02-20-2012, 06:50 PM   #368
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Just got back from a dealer 30 mins away and this is the 4th one I visited. No other dealer close to me, they heard the slight tick and said the same freakin thing...its normal. This is the only dealer however that had other people ask to about the ticking. They told me to keep driving it and see if it gets louder. Im at a loss at this point. 4 dealers and no help. Just gonna call Chrysler one last time tomorrow then I wait till something happens I guess. At least I have records of my visits at this point.
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Old 02-20-2012, 07:16 PM   #369
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my sincerest sympathy for those with legitimate real-world issues. i can't fathom the upset and heartbreak i'd be suffering too experience such manufacturing blunders...

[erroneous valve tolerances, missing skid plates and speakers come to mind]

fortunately, so far, mine isn't missing anything [noticed] and RUNS LIKE A CHAMP!!! engine performs as well as, if not better than, it ever has. My opinions for the Pentastar remain unchanged.
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Old 02-20-2012, 09:27 PM   #370
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idiot lights and codes mean nothing when there is a mechanical issue internal to the engine. Mine did not throw a code, and passed all of Chryslers tests. The bore where the lifter, valve lash adjuster, whatever you want to call it was out of tolerance. Period.

There are a ton of variables compounding the problem: owners hear different "ticks", confusing normal sounds for abnormal ones, dealers/service departments willing or unwilling to fix, or in some cases even acknowledge the issue, some owners cavalier attitudes towards the mechanical problem, etc.

Once my head was replaced with one that had proper tolerances, all ticking went away - except of course for the normal mechanical sounds that are inherent in all engines. I work damn hard for the money I choose to spend, and I am very loyal to Chrysler because I have liked, worked on and driven their products since I was old enough to remember. I am VERY happy with the Jeep now that it doesn't sound like the valve train is coming apart.
man Snailpower, i wish i knew as much about Jeep, cars, engines as much as you do.. this way i could have gotten them to fix mine instead of getting the run around. Btw, what did you say to them to get them to tore open your's? can you teach me? haha
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Old 02-20-2012, 10:34 PM   #371
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The problem comes down to, what does the engine actually sound like.

I took mine in, they said it was fine. And that the slight ticking I heard was the valves opening and closing. If my engine goes bad, it's been documented like the rest. It's not so much a cavalier sensibility, as the ability to actually diagnose it. My assumption is my drive train has a long extended warranty. A bad head/cylinder will definitely show before that. If so, chances are at that point it'll have to be the whole engine, and Chryslers fault. That would cost them a lot more than just admitting a problem and making a recall.
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Old 02-20-2012, 11:21 PM   #372
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Ltblue, simple in my case. Pure luck. I have a good relationship with some of the techs and the service manager.
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Old 02-21-2012, 09:20 AM   #373
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The problem comes down to, what does the engine actually sound like.

I took mine in, they said it was fine. And that the slight ticking I heard was the valves opening and closing. If my engine goes bad, it's been documented like the rest. It's not so much a cavalier sensibility, as the ability to actually diagnose it. My assumption is my drive train has a long extended warranty. A bad head/cylinder will definitely show before that. If so, chances are at that point it'll have to be the whole engine, and Chryslers fault. That would cost them a lot more than just admitting a problem and making a recall.
- Exactly how I see this too. If there is a major problem then it will come about long before the warranty expires. I swear the sound is just normal injector and valve train noise to me. Even the videos sound normal to me .
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Old 02-21-2012, 09:45 AM   #374
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I listened to three 2012's including mine and all sound the same.
Id prefer NOT to let the "techs" aka HACKS at the dealership crack open my motor. Until I see a recall or 100's of people posting about "ticks", Ill leave my motor alone.
I learned my lesson on my leaky 2011, had I made some simple adjustments my issue would have been fixed. Instead the "leak expert" created turned one leak into five.
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Old 02-21-2012, 12:13 PM   #375
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I listened to three 2012's including mine and all sound the same.
Id prefer NOT to let the "techs" aka HACKS at the dealership crack open my motor. Until I see a recall or 100's of people posting about "ticks", Ill leave my motor alone.
I learned my lesson on my leaky 2011, had I made some simple adjustments my issue would have been fixed. Instead the "leak expert" created turned one leak into five.
what we need to know is the build date of the engine.. the ticking engine... not the build date the jeep was put togeather.....
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Old 02-21-2012, 01:37 PM   #376
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Pentastar Valve Ticking

Last August, when 2012s just started to come out and people wondered why the heavy engine shroud/cover thingy was there, a very knowledgeable forum member who had actually worked on testing of the Pentastar for Chrysler, rlast, explained it this way:

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The purpose of the cover is for noise reduction. Without the cover the valve train and intake radiate a lot of noise. Some of that noise is airborne and this cover is intended to dampen that. The other noise is structure borne and must be dealt with via engine mounts and other structural damping features.

Hey.... you guys asked. There's the answer.
Apparently, the Pentastar valve train is inherently noisy, and thus, a lot of us may be mistaking normal ticking valve noise for a sign of the bad head problem. In listening to the various videos of "the noise," it seems that those with a real problem have a very uneven and loud "clank" among the normal valve chatter....
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Old 02-21-2012, 02:51 PM   #377
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Last August, when 2012s just started to come out and people wondered why the heavy engine shroud/cover thingy was there, a very knowledgeable forum member who had actually worked on testing of the Pentastar for Chrysler, rlast, explained it this way:

Apparently, the Pentastar valve train is inherently noisy, and thus, a lot of us may be mistaking normal ticking valve noise for a sign of the bad head problem. In listening to the various videos of "the noise," it seems that those with a real problem have a very uneven and loud "clank" among the normal valve chatter....
I think you're right on UHB. The new V6 is just a noisy engine. Some have quiet ones more have noisy ones.
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Old 02-21-2012, 03:33 PM   #378
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All I can say is Chrysler is quick to respond. Sent my letter (NC Lemon Law) next day air yesterday and was contacted today. I got a call asking what needed to be done to make things right and I explained my situation again. Fifteen minutes later I get a call from the dealership to come pick up my rental car and my Jeep will be ready by Monday. Chrysler rep called back again to make sure all was right with the world.

Got to the dealership and the rental car was waiting on me as well as the Service Manager and GM. Speaking with the Service Manager I was told that they have diagnosed my Jeep as having faulty Cam Phasers (drivers side). He was nice and walked me through how they work, what tests they performed and which ones my Jeep failed. My Jeep is in a million pieces but the parts have been expedited and will be here tomorrow.

So not a bad day all in all. Be a better day when I get my Jeep and can put this crap behind me!!!
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Old 02-22-2012, 06:53 AM   #379
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No leaks on my 2012. Bone dry and never garaged...sits through all the storms without issue. My motor has a slight tick, but no codes even when scanned. Coming from Toyota, my motor ticked from day1 and lasted over 100k before I traded it in, and even then it had no problems.
That's good news Jim, my wife has issues with mildew and that's why I'm concerned about the roof. As far as the ticking engine goes if/when I pick up a vehicle I check it out very well. If there are any noises out of the ordinary it will stay on the lot. I have a feeling most of the engine noise complaints are normal for the Pentastar and nothing to worry about.
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Old 02-22-2012, 12:34 PM   #380
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Originally Posted by Snailpower View Post
idiot lights and codes mean nothing when there is a mechanical issue internal to the engine. Mine did not throw a code, and passed all of Chryslers tests. The bore where the lifter, valve lash adjuster, whatever you want to call it was out of tolerance. Period.

There are a ton of variables compounding the problem: owners hear different "ticks", confusing normal sounds for abnormal ones, dealers/service departments willing or unwilling to fix, or in some cases even acknowledge the issue, some owners cavalier attitudes towards the mechanical problem, etc.

Once my head was replaced with one that had proper tolerances, all ticking went away - except of course for the normal mechanical sounds that are inherent in all engines. I work damn hard for the money I choose to spend, and I am very loyal to Chrysler because I have liked, worked on and driven their products since I was old enough to remember. I am VERY happy with the Jeep now that it doesn't sound like the valve train is coming apart.
Good Answer! THX.
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Old 02-22-2012, 04:13 PM   #381
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So I am picking up my 2012 today after 5 days in the shop for the "tick" as well as a whistling windshield. Supposedly a regional rep from Chrysler looked at it and believes that it is a "loud" injector. The advice given was "drive it another 5k miles and we will recheck it." After talking to the advisor a little more it turns out the only tests that were done were pulling codes. No compression test, no leak down, and apparently not even the old school screwdriver in the ear. Is there a way that I can push this? Even the advisor laughed when the rep told me to drive it more and "see what happens." The advisor is on my side. He even said there was definitely more of a tick than he was comfortable with. I've worked in dealerships for a long time and I understand how these things tend to work. Unfortunately I am not familiar with Chrysler and their policies. Any advice would be greatly appreciated.
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Old 02-22-2012, 06:24 PM   #382
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You can call Chrysler Customer Car and open a case. Look up on this thread where I posted the number. If not it is in the back of your owner's manual. Call them and they will make it happen. I can't say anything but good things about Chrysler's Customer Care response. Your case manager will get it done. I was treated night and day different once they were involved. Just an FYI thing, there is now a supposed bulletin out there according to my dealer on the cam phasers. The cam phaser test takes a bit and they have to rip it apart. Good luck!!!
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Old 02-22-2012, 06:45 PM   #383
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All I can say is Chrysler is quick to respond. Sent my letter (NC Lemon Law) next day air yesterday and was contacted today. I got a call asking what needed to be done to make things right and I explained my situation again. Fifteen minutes later I get a call from the dealership to come pick up my rental car and my Jeep will be ready by Monday. Chrysler rep called back again to make sure all was right with the world.

Got to the dealership and the rental car was waiting on me as well as the Service Manager and GM. Speaking with the Service Manager I was told that they have diagnosed my Jeep as having faulty Cam Phasers (drivers side). He was nice and walked me through how they work, what tests they performed and which ones my Jeep failed. My Jeep is in a million pieces but the parts have been expedited and will be here tomorrow.

So not a bad day all in all. Be a better day when I get my Jeep and can put this crap behind me!!!
GREAT NEWS!!


i've made a decision, if i can't hear ticking in the cockpit... it's truely running as great as it feels. on a side note, i'm still on the fence about throttle by wire [2nd vehicle with it]
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Old 02-22-2012, 10:10 PM   #384
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9-11 build on Rubicon 608 miles, slight ticking noise from drivers side of my engine no codes yet.
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Old 02-23-2012, 12:23 AM   #385
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GREAT NEWS!!


i've made a decision, if i can't hear ticking in the cockpit... it's truely running as great as it feels. on a side note, i'm still on the fence about throttle by wire [2nd vehicle with it]
Thanks Wrangler2012, I'm sure all will with internal engine problems will rejoice with this news!
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Old 02-23-2012, 03:03 AM   #386
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410 miles on mine, slight tick for about 3 seconds on start up "some times" after that, fairly quiet.. normal fuel injector clicking is all i hear. seems to be breaking in well.
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Old 02-23-2012, 03:07 AM   #387
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also just a suggestion... anyone look into cam chaintensioners as a culprit??
heres a pretty helpful link i found to Pentastar Engines: Overview and Technical Details
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Old 02-23-2012, 09:46 AM   #388
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410 miles on mine, slight tick for about 3 seconds on start up "some times" after that, fairly quiet.. normal fuel injector clicking is all i hear. seems to be breaking in well.
3100 miles on mine. It does some knocking/ticking/starving of oil noises for about 3 seconds at cold start as well. Once the oil pressure comes up it quiets down fairly quickly. I'm not worried about that.

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also just a suggestion... anyone look into cam chaintensioners as a culprit??
heres a pretty helpful link i found to Pentastar Engines: Overview and Technical Details
If a bad timing chain tensioner in the 3.6 sounds anything like it did in my S2000 it's more of a rattling and ticking than a straight tick. But I don't know the design so, who know. Could be.
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Old 02-23-2012, 11:14 AM   #389
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Read through the thread - not a chain tensioner.
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Old 02-23-2012, 04:38 PM   #390
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I dropped mine off at the dealer today. Three CELs, all cylinder misfires, in the past week. The dealer reset the first, I reset the second by doing the key on-off three times trick, and then it came on a third time. Dealer had a Ram 1500 4x4 loaner ready for me when I showed up, so that was nice. I asked for and received the Star case number, so I'll check in with Chrysler a bit later in the week. If they can't figure it out in 30 days or the part backorder is that long, they bought it (DE lemon law), so I'm not going to lose too much sleep over it.
Just got a call from my dealer. Driver's side head has been ordered.

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