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Old 08-10-2011, 08:53 PM   #1
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USB Not Working

Brand new 2011 Sahara with the 730 head unit, and when I try and download some pics to the screen from either the USB on the head unit, or the USB in the center console, the soft key for the USB is dimmed as though it's not finding it. (the CD soft key is fully lit, indicating it is found)
BUT - both those USB ports have power, as when the flash drive I'm using is initially plugged in, it lights up indicating power.
I can download pics via the CD, and the flash drive I'm using downloads pics fine into my other Chrysler 730 heads.
Anybody have any suggestions? Dealer specialist for these is out for the week, so looking for home remedies. Did remove the IOD fuse to reset - didn't help.
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Old 08-11-2011, 06:59 AM   #2
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Check to see how your flash drive is formatted. Most likely needs to be FAT32. If it is NTFS or HTFS it might not recognize it.

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Old 08-12-2011, 12:52 PM   #3
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Thanks Adrenalin, but I tried with both a FAT and a FAT32 flash, and it won't recognize either one. What throws me is that the drives do power up when plugged in, so it can't be a loss of connection.
Dealer (via E-mail - he's out of town and so am I) said he thinks it could be the head needs a program update - we'll see when we all get back in town.
In the meantime, I think I'll see if local dealer has a CD I can do an update with. (bought Jeep 240 miles away and want that dealer to make it right at least from the start)
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Old 08-13-2011, 05:21 AM   #4
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maybe try a different brand of USB drive. I had trouble with one called a "Cruzer" so I switched to PNY and it worked with no problem.
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Old 08-13-2011, 04:29 PM   #5
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maybe try a different brand of USB drive. I had trouble with one called a "Cruzer" so I switched to PNY and it worked with no problem.
Thanks, but I've already tried a couple different drives to no avail. So until I can get back to the dealer to have them do an update - or in layman terms...fix the dang thing...I tried to drop some photos on it via a CD. When I use a CD that Walmart gave me for some disposable camera pics, I can load those pics using the CD selection and it works fine. BUT - when I buy a new CD-RW and format it and then add some pics, altho the unit finds the CD, it gets an error trying to download them from the flash.

I'm about exasperated - giving up at this point - this is all so much over my head it's not even funny! So guess I'll just have to wait until I can get to a dealer...
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Old 08-13-2011, 05:27 PM   #6
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Thanks, but I've already tried a couple different drives to no avail. So until I can get back to the dealer to have them do an update - or in layman terms...fix the dang thing...I tried to drop some photos on it via a CD. When I use a CD that Walmart gave me for some disposable camera pics, I can load those pics using the CD selection and it works fine. BUT - when I buy a new CD-RW and format it and then add some pics, altho the unit finds the CD, it gets an error trying to download them from the flash.

I'm about exasperated - giving up at this point - this is all so much over my head it's not even funny! So guess I'll just have to wait until I can get to a dealer...
Never say never! Finally got a flash drive to work! And, it works in both USB ports. Whew! Seems like I got it to work by putting an MP3 file on the flash drive first - then it would see that AND the pictures! No trip to the dealer necessary! (why is it that many of us will do just about anything to keep from having to go to a dealer?)
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Old 08-14-2011, 06:20 AM   #7
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Congrats!
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Old 08-14-2011, 04:27 PM   #8
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Congrats!
Thanks SNAX - I'm particulary proud and amazed, since these high-tech NAV units are WAY beyond my depth of knowledge. It was solely by chance and by playing around with a bunch of different options that I came up with the "fix"...still can't believe the addition of an MP3 file made it work. But went back and took another flash drive that did not work with just pics on it, just to test the theory - and sure enough, with just pics the head unit would not recognize it, but when I added an MP3 file, it DID recognize it.
This could very well be a software glitch that has been addressed in some of the updates that are available - in fact, the dealer wanted me to go in during the week to have an update run to see if it would fix the problem. But it's not worth the hassle of going in if all I have to do is make sure I have an MP3 file on the flash I'm going to load pics from!
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Old 08-26-2011, 10:08 PM   #9
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Same issue for me on new 2012 Wrangler Rubicon. Pulled my hair out on various formats, etc.

Saw power on USB sticks but not recognized by the head.

Sure enough as soon as I added an MP3 file than the device is recognized by the head unit and all files are available.
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Old 08-26-2011, 10:36 PM   #10
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I don't have the upscale head unit, but the USB port inside the console is a dead rectangular hole. Will not charge or recognize either my iPod or iPhone. Used different cables too. Dealer has no clue. 2011 Sport.
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Old 08-26-2011, 10:41 PM   #11
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I have the same problem but haven't tried the mp3 trick yet. I have a Ram Truck with the same RHR 730N and usb keys work without any mp3 files so I still think there may be a problem. I have taken my 2012 JK to the dealer and they are requesting a remedy from Chrysler Engineers. Since I bought the JK at the same dealer as the RAM and the dealership owner also has a new RAM, they are aware the usb key should work with JPG's only. Between now and when the engineers figure out a solution, I will try the mp3 trick. Thank You big time for this tip.

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Old 08-26-2011, 10:49 PM   #12
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Durango! Dude! This has been driving me nuts for 2 days. Was going to make the trip to the dealer on Monday.....You fix worked! Thanks!!!
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Old 08-26-2011, 11:27 PM   #13
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I would like to add a comment as I have found similar problems on other propriatary electronic systems that my provide some insight on a possible cause. Alot (tempted to say all) of the USB flash drives that we purchase have auto downloadabe drivers installed which normally are used by our computer OS. Our computers detect the device, searches for the drivers in order to allow the computer to read the device, downloads and installs the drivers and voila the drive works. These files are normally stored on the memmory stick within the fat 32 file system so that we dont accidently delete them. This is why formating the drive sometimes works. This is the same probem when you start to use media such as CD-R, DVD, CD-RW ect. Each one of these disks offer a different usable format for a computer to use with the appropriate drive. Eventhough the drive in the head unit will read CD-R and dvd disks, the OS in the head unit and the drive itself may not support CD-RW disks. As these head units are not computers but will read certian files I believe that the problem is software based. The fact that you can put a .mp3 file format on the drive and it works tells me that the OS in the head unit has been programed to search for supportable file formats. The only way we have been able to repair problems such as this is to wait for the manufacture of the main unit to provide us with OS software updates supporting new file formats. I know this does not solve the problem but if adding a recognisable file format to a drive makes it work, at least it is a temp fix. If I had my jeep, I could play around a little to try to be a little more difinitive. I may be totaly out in left field but your problems and solutions lead me to believe that unit software and external hardware compatiblity may be the issue.
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Old 08-27-2011, 02:39 AM   #14
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Quote:
Originally Posted by Bulldawgs View Post
I would like to add a comment as I have found similar problems on other propriatary electronic systems that my provide some insight on a possible cause. Alot (tempted to say all) of the USB flash drives that we purchase have auto downloadabe drivers installed which normally are used by our computer OS. Our computers detect the device, searches for the drivers in order to allow the computer to read the device, downloads and installs the drivers and voila the drive works. These files are normally stored on the memmory stick within the fat 32 file system so that we dont accidently delete them. This is why formating the drive sometimes works. This is the same probem when you start to use media such as CD-R, DVD, CD-RW ect. Each one of these disks offer a different usable format for a computer to use with the appropriate drive. Eventhough the drive in the head unit will read CD-R and dvd disks, the OS in the head unit and the drive itself may not support CD-RW disks. As these head units are not computers but will read certian files I believe that the problem is software based. The fact that you can put a .mp3 file format on the drive and it works tells me that the OS in the head unit has been programed to search for supportable file formats. The only way we have been able to repair problems such as this is to wait for the manufacture of the main unit to provide us with OS software updates supporting new file formats. I know this does not solve the problem but if adding a recognisable file format to a drive makes it work, at least it is a temp fix. If I had my jeep, I could play around a little to try to be a little more difinitive. I may be totaly out in left field but your problems and solutions lead me to believe that unit software and external hardware compatiblity may be the issue.
Could be but why wouldn't the Dodge RAM and Jeep JK RHR 730N head units have the same software drivers? If it is indeed software, I may ask the dealer to install the RAM software on my JK and see if that works.
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Old 08-27-2011, 06:26 PM   #15
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I agree the software should be the same no matter what the make or model of vehicle if the head units are the same model. Are you saying that the RAM unit works better (no USB Issues) than the same model of head unit in the jeep? what year is the RAM?( I am assuming that you ordered it with the RHR 730n as well)
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Old 08-27-2011, 09:33 PM   #16
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I agree the software should be the same no matter what the make or model of vehicle if the head units are the same model. Are you saying that the RAM unit works better (no USB Issues) than the same model of head unit in the jeep? what year is the RAM?( I am assuming that you ordered it with the RHR 730n as well)
Cheers
RAM is a 2011 ordered in March and picked up at dealer in May of this year. Yes both are RHR. Experimented more today and sure enough adding an mp3 file to the USB key made the Jeep 730n work. Dodge RAM continues to work with multiple keys that have nothing but JPG's on them. Since I have started a warranty claim with the dealer, I still want them to make the JK work like the RAM but the mp3 trick definitely makes it somewhat less important. The only difference between the two units that I can see is the Jeep Logo vs the RAM logo on the screen and the RAM has a factory backup camera. I still haven't checked software versions between the two.
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Old 08-27-2011, 11:34 PM   #17
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As I reasearch this USB issue I am starting to believe it is far beyond the dealers ability to fix. Below is some information I have dug up that may shed some light on the "MP3 Trick" and why it is working on flash drives that other wise seem to be unreadable.
Here is some interesting information that I have found as I have taken a look at other audio systems that use a USB interface to upload music, pictures etc...It seems that other manufactures of various car audio systems are suffering the same problems, flash drive compatibility. What I found is that all car audio systems support a format called “Mass Storage Device Class” (MSC) with respect to how these flash drives are formatted. “Media Transfer Protocol” (MTP) is a newer protocol designed to replace MSC. As we purchase new flash drives to use in our head units we may be unaware that they are formatted for MTP and therefore they are showing up as unreadable until we drop a supported file on them such as a .mp3. MTP also supports “Digital Rights Management” (DRM) which prevents a copyrighted file from being played on any device other than the one that recorded it. If you download DRM files to a MSC device (Flash drive) it would not be able to play them. This may be some of the problems encountered when trying to read music we download to our flash drives. The largest issue with MTP devices is there lack of support. Computers can be updated to use these devices but devices such as car audio systems lack this support and can only play files from an MSC Device. Long story short we need to identify which devices conform to the MSC Format. Searching the internet to find compatible devices has become extremely exhausting. I think the best bet would be as “we” plug a USB flash drive into our head units, we report back to this forum and let other users know which manufacturer, model and size of flash drive works or doesn’t. Please don’t forget to mention which head unit you are using. I don’t think it will take long for us to identify which flash drives to purchase and use. This should alleviate a lot of frustration as we wait for audio system manufactures to update their systems to support new protocols as they come out such as MTP.
On that note I will be ordering a flash drive called the “Verbatim Store n Go Car Audio Flash drive” I can’t find the specs to identify if it has been formatted with MSC but as it is labelled as a car audio flash drive I’ll take my chances.
Hope this helps a little.
Cheers
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Old 08-28-2011, 01:01 AM   #18
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Even with the DRM issues, I still can't wrap my mind around the fact that the exact same flash drive with the exact same picture files works in the RAM and not the JK! Maybe the RAM has an older version of the software. I will need to check this out when I get home from work.
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Old 08-28-2011, 03:57 AM   #19
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Even with the DRM issues, I still can't wrap my mind around the fact that the exact same flash drive with the exact same picture files works in the RAM and not the JK! Maybe the RAM has an older version of the software. I will need to check this out when I get home from work.
Gotta agree with DamMan - same situation with me. The same Flash Drive with the same pics worked in all other 730 RHR units WITHOUT an MP3 file - only the Wrangler's head couldn't find the JPG's unless I added the MP3.

And to add more weirdness - the version in the Wrangler is an earlier version than the version in my 2011 Cherokee, yet the Cherokee had no problem reading the pics without an MP3... (my other 730's are 2010's - they too had no problem reading the pics)(oh yes, the Wrangler is a newer build than the Cherokee, even tho it has an older version - yet that older version has the Travel Link option that the Cherokee does not...) Of course, we don't know if the head unit in the Wrangler is newer than the others - even tho the vehicle is newer, they could've pulled an older head unit out of inventory to build the Wrangler...
Once back home I'll look at the version numbers on all the 730's, and also see if I can find a mfr date of the head unit...
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Old 08-28-2011, 08:17 AM   #20
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Not to beat a dead horse...I don't think the iPod/iPhone would have the same DRM or MTP issues when plugged directly into the USB port in the console. Any ideas there?
My iOS devices have pics, movies, MP3 and AAC files on them.
Thanks, Jerry
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Old 08-28-2011, 09:54 PM   #21
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From what I have read, the ipod and iphone do not have the same issue as the flash drives. I am very curious to see when Durango gets home tand checks to see if the software versions on his differnt units are either the same or different. I am still convinced that all these problems are a software issue and not a hardware. The reason I say this is that when you drop the mp3 file on the unreadable drive you can see the file which means the head unit is finding the flash drive, if you still could not see the file then it may be hardware. Just currious, has anyone tried to view a picture in another format other than jpeg? like bmp, giff or tif? If you can view a different format then that will narrow the field a little on what the problem could be.
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Old 09-01-2011, 10:03 PM   #22
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Just a small update. I had the opertunity to try a 430n today, I know that it is not the 730n but I thought I would give it a try. I tried 6 different, cheap 4gb flash drives. Both in the USB port on the front of the head unit and in the auxillary port. I tried with just pics, jpeg, and then just mp3's and then a combination of both. Not a problem with any of them. I should mention that I formated each drive to FAT prior to populating them with data and there were no issues. I also tried a Ipod classic, 160gb mp3 player and it worked flawlessly. in two weeks I will be able to play with the 730n as my jeep will finally be here. At least with the 430 i cant find any issues with the flash drive.
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Old 11-28-2011, 08:32 AM   #23
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I've figured out how to get pics off a USB... but does anybody know if you can save one as a "desktop pic" on the nav home screen?

I've selected the picture and checked the box for "Use picture" but the home screen still just has the Jeep logo.

(I know, stupid problem to bring up, but it's been bugging me.)
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Old 12-10-2011, 12:10 AM   #24
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Just got my Rubi today-and experienced the "No USB until MP3" issue - which I quickly resolved thanks to this thread.

Pretty sad that silly, sloppy stuff like this happens.
And to not fix it as a known issue for months (or longer?) - that's just pathetic and not an encouraging sign for US manufacturing.
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Old 03-23-2012, 02:00 PM   #25
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Wish I Had Found this Earlier!


I've been without a media center in my 2012 Sahara for two weeks after the dealer got so frustrated that they just ordered a new system and installed it this morning. Tested the brand new one and guess what - same problem - can't recognize the usb flash drive. I can't wait to try out the mp3 trick to see if it will work, now!
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Old 03-27-2012, 05:03 PM   #26
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It worked. All it took was putting one mp3 file on the drive and the HDD could read everything including pictures.

But now, I'm constantly getting the "acquiring signal" message and terrible reception with my satellite radio. Never had the problem before.

Anyone else have this problem?

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