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Old 12-28-2012, 09:32 PM   #1
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Walk away from an order?

Hey everyone,

Just curious if anyone ever walked away from an order from a dealer? I ordered my jeep on 11/27, put $500 down and it was supposed to be here today but got delayed til 01/04/13. In of itself ok.

But I am starting to get bad juju about the dealer. I requested from my sales rep the final numbers and what interest rate they are offering and all he replied was fill out the online application, which I refuse to do. I wanted to make sure what I had for the sale and trade still matched. Not to mention I have some sources with great rates but wanted to see what they were offering.

Secondly with the recent thread of hard up selling extended warranties, etc which again, I do not believe in and refuse to do. It has potential to be nasty.

That said, has anyone on delivery day ever just get up, requested their down payment back and walked out?

Thanks!

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Old 12-28-2012, 09:40 PM   #2
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I'd Wait until the Jeep is at the Dealer, you can Inspect it to See that all the Options you Wanted on it are there, nothing else "Added On" to it, and that you are Happy with the Condition it is in.

You gave your Deposit, so that should let them know you are Serious about Buying.

I've Heard about and Read here about People Ordering a Jeep (or any other Vehicle) and it Showing Up with Options they didn't want or without the Options they Ordered on it.

IMO, just Wait til it actually gets to the Dealer and go from there. Once you Submit your Finance Papers, it should take about 2 Days MAX for them to get you Setup. It's not like the Jeep will be sitting at the Dealer for Weeks until they get you a Finance Rate.

Just Read over all the Paper Work when you Sit Down and make sure they aren't Adding In any other Warranties or other BS. If they Act Pushy or Short with you, Ask if they are in a Hurry, and tell them you AREN'T, and if they don't have the Time for you to Read over everything, you'll take you Money and Business to another Dealer.

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Old 12-28-2012, 09:45 PM   #3
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I doubt you will get your deposit back.
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Old 12-28-2012, 09:47 PM   #4
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Originally Posted by Duramaxxed View Post
I'd Wait until the Jeep is at the Dealer, you can Inspect it to See that all the Options you Wanted on it are there, nothing else "Added On" to it, and that you are Happy with the Condition it is in.

You gave your Deposit, so that should let them know you are Serious about Buying.

I've Heard about and Read here about People Ordering a Jeep (or any other Vehicle) and it Showing Up with Options they didn't want or without the Options they Ordered on it.

IMO, just Wait til it actually gets to the Dealer and go from there. Once you Submit your Finance Papers, it should take about 2 Days MAX for them to get you Setup. It's not like the Jeep will be sitting at the Dealer for Weeks until they get you a Finance Rate.
I agree with most of what you are saying. I have my build sheet and will inspect it line by line. What I am suspicious of is not getting back to me about the numbers of what we verbally agreed upon. The only response I got was fill this out.

So my question is aside from the vehicle being good to go, has anyone ever walked out because of some other issue(s)?
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Old 12-28-2012, 09:51 PM   #5
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I doubt you will get your deposit back.
Why? I never signed anything that said it's non-refundable. All I have is a reciept that just states I made a deposit.
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Old 12-28-2012, 09:51 PM   #6
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Read this thread: (it is worth your time)
http://www.wranglerforum.com/f33/i-w...on-207859.html

I hope you negotiated your price and are happy with the discount off MSRP. I expect you know about any doc fees and have all that in writing.

Probably best if you go through a bank/credit union and get around a 3% - 4% note. You can do better via a have a HELOC (3%, tax deductable, no prepayment penalty).

I personally skip all extended warranties, that is your call.

In the end, the dealer you buy from is there to facilitate the sale, you don't need him for warranty work (if there are other dealers nearby) or routine service. Just get the best price, shake hands, and drive off.
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Old 12-28-2012, 09:52 PM   #7
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Why? I never signed anything that said it's non-refundable. All I have is a reciept that just states I made a deposit.
You custom ordered a Jeep. Your color, options, etc. Destination, work on dealers behalf. All that stuff costs money.
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Old 12-28-2012, 09:57 PM   #8
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Originally Posted by 3JKs1H1 View Post
Read this thread: (it is worth your time)
http://www.wranglerforum.com/f33/i-w...on-207859.html

I hope you negotiated your price and are happy with the discount off MSRP. I expect you know about any doc fees and have all that in writing.

Probably best if you go through a bank/credit union and get around a 3% - 4% note. You can do better via a have a HELOC (3%, tax deductable, no prepayment penalty).

I personally skip all extended warranties, that is your call.

In the end, the dealer you buy from is there to facilitate the sale, you don't need him for warranty work (if there are other dealers nearby) or routine service. Just get the best price, shake hands, and drive off.
Dealers in my area have been stingy but I am accepting the 1% below invoice. All I have is the build sheet that they gave me, FFP price etc.

My credit union offers 2.49%. I think USAA does a tad better which I am part of as well

I have never gotten an extended warranty and don't plan to

My plan is to immediately transfer warranty work to another dealer anyway.

Any unexpected stuff is the reason why I ask if anyone ever walked away. Even on an order.
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Old 12-28-2012, 09:58 PM   #9
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I agree with most of what you are saying. I have my build sheet and will inspect it line by line. What I am suspicious of is not getting back to me about the numbers of what we verbally agreed upon. The only response I got was fill this out.

So my question is aside from the vehicle being good to go, has anyone ever walked out because of some other issue(s)?
They did this to my mom when the new 5.0 mustangs came out. She had trade-in and final price all set up. When the mustang showed up they tried to start over on negotiating. She walked and was pissed. They wound up calling and settling with the original agreement.
Just stick to your guns, if they start trying to school you leave! I HATE CAR BUYING for this reason. It's 2 people one trying to save as much, and one trying to make as much. In the end one person will not be happy.
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Old 12-28-2012, 10:02 PM   #10
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You custom ordered a Jeep. Your color, options, etc. Destination, work on dealers behalf. All that stuff costs money.
True on all accounts but I still never signed anything saying its non-refundable and I don't believe they will have a problem selling it outright or on another dealer trade. Someone is bound to snatch it up
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Old 12-28-2012, 10:06 PM   #11
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Originally Posted by 3JKs1H1 View Post
You custom ordered a Jeep. Your color, options, etc. Destination, work on dealers behalf. All that stuff costs money.
I don't think that matters. A deposit is just a intent to buy, it's not a guarantee to buy. Besides, regardless of what options he ordered, the dealer will not have problems getting rid of the Jeep.

Quote:
Originally Posted by wrz0170 View Post

I have never gotten an extended warranty and don't plan to

My plan is to immediately transfer warranty work to another dealer anyway.

Any unexpected stuff is the reason why I ask if anyone ever walked away. Even on an order.
What does 'transfer warranty work to another dealer' mean anyway? Do you just mean getting the repair work done elsewhere? I don't think that negatively affect this dealership in any way.

All Jeep dealers can make warranty repairs. The warranty is with Chrysler, not with the specific dealership unless there are heavy mods involved. If you buy the warranty there, you can get it serviced at any Jeep dealership for the warranty price.

Also, you are free to walk away at any point of the negotiation process if you don't like the deal at hand. I've known lots of people walking away from orders; not Jeep or Wrangler specific, but people change their minds or their financial situations all the time. No big deal.
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Old 12-28-2012, 10:08 PM   #12
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I went through Penfed, for what it's worth they're at 1.49%.
They also have a buying service, might be worth a shot since the rate then drops to 0.49%.
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Old 12-28-2012, 10:11 PM   #13
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You're in good shape, just get the Jeep. 2.49% is fine, same with no extended warranty. If you're good with what you paid, then just stick it out - go over the paperwork ahead of time (they can give the figures to you now), take it to your bank/credit union and make sure there are no surprises. Congrats.
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Old 12-28-2012, 10:18 PM   #14
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I don't believe the salesman was being unreasonable. Dealers often work with numerous banks so he could have presented your credit app to his lenders and then been able to give you a definite answer.
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Old 12-28-2012, 10:26 PM   #15
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I quoted a few dealers when I was looking to buy and one dealer went ahead and ordered the jeep I quoted for without me even paying a deposit. Even received the emails from VOTS. The jeep arrived in my name and I never took it. He didn't give me the best price.

I don't see why you wouldn't get your money back. You don't want/can't buy it at the moment, get your deposit back.
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Old 12-28-2012, 10:56 PM   #16
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My credit union offers 2.49%. I think USAA does a tad better which I am part of as well.
I just took delivery of my Jeep. We finalized everything prior to ordering and the Sales Manager wrote on my build sheet the price we agreed to along with the associated TTT fees.

When the Jeep came in, they didn't try to do anything except try to sell me the extended warranty and vehicle protection mumbo-jumbo. I let them spiel and then politely declined. They didn't push the matter.

Navy Federal gave me a better rate than USAA @ 1.99% and I believe their rate just dropped to 1.79%. I didn't use any of the creditors that the dealer has access to.
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Old 12-28-2012, 11:38 PM   #17
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Originally Posted by 3JKs1H1

You custom ordered a Jeep. Your color, options, etc. Destination, work on dealers behalf. All that stuff costs money.
If the deal is altered by the dealership, as previously stated above, the buyer could be inclined to back out. That's breach of contract if the dealer changes terms and vise versa if the buyer changes terms. Correct?

What about the time value of money in terms of the buyer?!

That being said, I've never ordered a vehicle but those are a few points I'd consider.
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Old 12-29-2012, 01:08 AM   #18
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Interesting. My dealer actually wrote out the price, trade value etc on their sale form and gave it to me (without my signature part filled out). So that was my written contract through and through; and they played very fair through the whole process. Never had any "verbal contract" stuff.

I've wondered though; if you walk out from there, then can you probably find a nice dealer and pull the same vehicle you ordered earlier through a dealer trade?

Quote:
Originally Posted by Z-TJ View Post
I HATE CAR BUYING for this reason. It's 2 people one trying to save as much, and one trying to make as much. In the end one person will not be happy.
My personal philosophy is, if we both try to take as much, we're both never going to be happy. But if we both give a little (yes, a dealership is a business and they too need profits to survive. Let them make a _fair_ profit), then both of us can walk away happily.

In my case, I already knew the MSRP, the dealer showed me the FFP/FWP without even my asking, and finally he gave me a number that was discounted enough (without even my saying a single word along the line of negotiation). I was actually impressed by the honesty of the guys because they weren't trying to skin me in any fashion, but just trying to make their living while making me happy as well. Of course I didn't bargain any more, it was pretty close to the price I thought was fair, and so we both walked away happily from the deal !!! I guess it is a midwestern thing though!
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Old 12-29-2012, 01:19 AM   #19
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Originally Posted by wrz0170

Dealers in my area have been stingy but I am accepting the 1% below invoice. All I have is the build sheet that they gave me, FFP price etc.

My credit union offers 2.49%. I think USAA does a tad better which I am part of as well

I have never gotten an extended warranty and don't plan to

My plan is to immediately transfer warranty work to another dealer anyway.

Any unexpected stuff is the reason why I ask if anyone ever walked away. Even on an order.
USAA should do 1.99% up to 72 months if you have good credit scores. You did right by using the 1% below Invoice; best used as a starting point. Never negotiate down from MSRP, the "S" stands for "Suggested" Retail Price, and it varies widely regional dealer to regional dealer. The MSRP is not a constant, the Invoice is, and the dealer still makes money if they sell below invoice price.
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Old 12-29-2012, 08:29 AM   #20
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Did you not get a Buyer's Order when you placed the order to build your Jeep? It should indicate exactly what you ordered and the agreed upon prices. If you don't have one they should be able to pull it from your file.

They cannot offer you any financing rate until you fill out a credit app.

Regarding the hard sell on warranties, etc. Just say no, be firm, and tell them you plan to heavily mod the Jeep and have no need to extend the warranty.

I think you're just nervous about the process. It shouldn't be intimidating, just let it happen. Best thing you can do is have pre-approved credit before you walk in to close your deal. I did, and the dealership beat the rate by 1/2%. If they can't beat it, you get the rate you have from your own bank/CU.
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Old 12-29-2012, 08:38 AM   #21
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Your not obligated to buy that vehicle regardless of the options. It will sell in short order, ever see a 2011 Jeep still on the lot brand new ? Dealers swap vehicles amongst other dealers all the time so it will move. They may give you some chin music but if you don't feel like the dealership is legit then get your cash and walk.
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Old 12-29-2012, 08:42 AM   #22
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I wouldn't recommend Penfed, just my 2 cents. I have had 3 auto loans through them recently and they have been awful. I just sold my truck and they made it very inconvenient for me and screwed a bunch of stuff up. I used to recommend them. Their rates are great for sure, but when it comes time for customer service.......USAA did 1.19 for 60 and 1.99 for 72 mo if your a member with good credit.
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Old 12-29-2012, 08:50 AM   #23
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To answer your original question, yes. I walked away from a vehicle that I ordered. Five weeks after I ordered the jeep, and 2 days after it arrived at the dealership, the sales manager called and said he was "not comfortable" with his original offer on my trade. He reduced his trade offer by $2000. I told him in no uncertain terms exactly where he could stuff his jeep...and that he would be reading about my experience with his dealership (by name) on every possible internet forum...and that I would be contacting Chrysler. I immediately called another dealer from whom I had almost ordered the vehicle and told them to start the ordering process.

An hour or so later, I got a call from someone at the original dealership...not the sales manager whom I had already called a few choice names. They said they would honor the original offer so I ended up taking the vehicle. However, at the last minute, I got a good offer from a private party on my old jeep, so I sold it instead of trading it.

You should have gotten the build sheet with the specs and pricing on the new vehicle before ordering it. And you should have their original trade offer in writing also. I had all of that...and they even confirmed the trade offer several hours before trying to back out of it.
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Old 12-29-2012, 08:51 AM   #24
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I wouldn't recommend Penfed, just my 2 cents. I have had 3 auto loans through them recently and they have been awful. I just sold my truck and they made it very inconvenient for me and screwed a bunch of stuff up. I used to recommend them. Their rates are great for sure, but when it comes time for customer service.......USAA did 1.19 for 60 and 1.99 for 72 mo if your a member with good credit.
I am a member of USAA. The rates published on the website quote 2.19 with.25 or .50 if you use their car buying service through a participating dealer. In my case, my dealer is not.

To get it below 2% did you just call and ask to rate match?
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Old 12-29-2012, 08:52 AM   #25
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Some of these dealerships suck! We negotiated my price and trade in before I ordered. I didnt have to put down a deposit. Jeep came in, we all agreed it was what i ordered and what the finance price was. I did ask at one time while waiting if it would help for me to fill out credit app ahead of time, and they said no. Walked into dealership at 3pm on the day the jeep arrived, got a great rate, they asked but no pressure to buy an extended warranty, and left around 5 with a new jeep. There are good ones out there!
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Old 12-29-2012, 08:53 AM   #26
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I don't really understand the issue you're having with the dealership. They are asking you to fill out an application so they can run a credit check. You can see if they can give you a ballpark figure if you just want to tell them your credit score, but some places may be hesitant because a buyer may take the estimate as what they should definitely get.

I had no issues refusing to purchase any of the extras they wanted to sell me. I had to sit through the whole spiel, even though I mentioned that I wouldn't be purchasing anything. But, I just continued to politely decline and they made me sign something declining their offers and that was it.

My sales rep wouldn't give me my FINAL numbers until my Jeep was in. This was because I had a trade-in. I did have the final numbers of what my new Jeep would cost, but I only had an "estimate" of what my walk away numbers would be. I could get in a wreck and my trade in would be worth less. The Jeep could take longer to get to me and the trade-in buyback cost could change. I could opt for an extended warranty or acid rain protection or gap insurance, and that would change the final numbers.

Just be ready to go in and triple check EVERY number. If there is something you don't understand, ask what it is. If it isn't something you agreed to, tell them to remove that cost.
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Old 12-29-2012, 08:56 AM   #27
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To answer your original question, yes. I walked away from a vehicle that I ordered. Five weeks after I ordered the jeep, and 2 days after it arrived at the dealership, the sales manager called and said he "was not comfortable" with his original offer on my trade. He reduced his trade offer by $2000. I told him in no uncertain terms exactly where he could stuff his jeep...and that he would be reading about my experience with his dealership (by name) on every possible internet forum...and that I would be contacting Chrysler. I immediately called another dealer from whom I had almost ordered the vehicle and told them to start the ordering process.

An hour or so later, I got a call from someone at the original dealership...not the sales manager whom I had already called a few choice names. They said they would honor the original offer so I ended up taking the vehicle. However, at the last minute, I got a good offer from a private party on my old jeep, so I sold it instead of trading it.

You should have gotten the build sheet with the specs and pricing on the new vehicle before ordering it. And you should have their original trade offer in writing also. I had all of that...and they even confirmed the trade offer several hours before trying to back out of it.
Thank you for sharing your experience. Now did you put any money down and if so, did you get it back?
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Old 12-29-2012, 09:02 AM   #28
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Thank you for sharing your experience. Now did you put any money down and if so, did you get it back?
Yes, I put down a $500 deposit but they did not run it on the credit card for some reason. I would have contested the charge if they had tried to run it after I told them no deal. But as I said, I ended up taking the vehicle. When I travelled to the dealership, everyone was incredibly nice and accomodating. The sales manager who had tried to back out of the trade deal was nowhere to be seen. In fact, I was told he had been transferred to their used car dept.
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Old 12-29-2012, 09:04 AM   #29
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I don't really understand the issue you're having with the dealership. They are asking you to fill out an application so they can run a credit check. You can see if they can give you a ballpark figure if you just want to tell them your credit score, but some places may be hesitant because a buyer may take the estimate as what they should definitely get.

I had no issues refusing to purchase any of the extras they wanted to sell me. I had to sit through the whole spiel, even though I mentioned that I wouldn't be purchasing anything. But, I just continued to politely decline and they made me sign something declining their offers and that was it.

My sales rep wouldn't give me my FINAL numbers until my Jeep was in. This was because I had a trade-in. I did have the final numbers of what my new Jeep would cost, but I only had an "estimate" of what my walk away numbers would be. I could get in a wreck and my trade in would be worth less. The Jeep could take longer to get to me and the trade-in buyback cost could change. I could opt for an extended warranty or acid rain protection or gap insurance, and that would change the final numbers.

Just be ready to go in and triple check EVERY number. If there is something you don't understand, ask what it is. If it isn't something you agreed to, tell them to remove that cost.
I understand your points. However, this was 2 days or so before the original delivery estimate. I was hoping to get the numbers to start getting my financing in order. I would say yes, if I asked two weeks out, it would be unreasonable because of all the variables you mentioned. It just raised the hackles a bit when I made my request and for the large part, ignored and just told to fill out their credit app.
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Old 12-29-2012, 09:08 AM   #30
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My experience.... I bought a '94 YJ in late fall early winter of '93...was treated "fairly".

Purchased my '04 somewhere else in '04 was not a pleasant experience haggling and still felt I paid too much later.

Went to original dealer, where I got my YJ, looking at JKs off and on from '10 through summer of '11. Walked away 3 times when we couldn't get close on numbers, explained, "I don't want to haggle give me a fair price up front". IN Dec '11 went back and talked to original dealer that I bought my '94 from. Told him which one I wanted, and what I was willing to pay..picked up the JK the next day.

Called same salesperson a month ago looking for something to transport parents sometimes as they can not crawl up into the Jeeps. Tried a Grand Cherokee...still too tall. Tried a Chrysler Town and Country mini van, too awkward....tried a Chrysler 300 AWD with almost all the Bells and whistles..stickered $40k...I told dealer/ salesman the price we would pay picked it up the next day.

My point if you have bad feelings go somewhere else, don't expect to "screw the dealer" do a fair price and it is much easier. If you enjoy the haggling, arguing, and possible bad feelings the dealer may harbor over a "sour deal" ignore this post.

You can take your Jeep anywhere to get it serviced but if it is a "judgement call" on if it is under warranty, better off to have a happy dealer you purchased it from.

just my .02

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