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Old 03-07-2014, 12:23 AM   #1
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warranty

I just got a new jku monday the dealer I bougth if from said it will void the warranty if I install a 2.5 lift. They told me if I give them $800 to install it they could keep it under warranty because it is dealer installed. I would like to put the lift on myself. Is this all bs what the dealer is telling me or do I need them to do the install to keep my warranty.

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Old 03-07-2014, 12:31 AM   #2
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Warranty and Budget Boost Lift

Mopar Lift Kit vs. Lifetime Warranty

Voiding warranty

Those are just three threads that should give you lots of different opinions on this subject. There are a ton more, you just need to search for 'lift void warranty'.

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Old 03-07-2014, 06:17 AM   #3
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I read a bunch of them never really got a 100% answer. Is the dealer allowed to deny me from a warranty claim that has nothing to do with my lift if I don't give them the $800 to install it. For instance if my engine had a rod knocking would it be still covered or would they say it was because of the lift.
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Old 03-07-2014, 06:54 AM   #4
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I read a bunch of them never really got a 100% answer. Is the dealer allowed to deny me from a warranty claim that has nothing to do with my lift if I don't give them the $800 to install it. For instance if my engine had a rod knocking would it be still covered or would they say it was because of the lift.
The only way to "void" the warranty is to tamper with the odometer.

Warranty claims can only be denied if the part that failed can be shown to have failed due to the aftermarket parts/changes. I could see a lift causing more wear on the driveshaft cv joints, so if those wore out, the dealer could potentially refuse their warranty replacement. Get it?

Them telling you they can "protect your warranty" for $800 is nonsense. Lies, actually. Plenty of people have been denied warranty work due to dealer-installed parts.
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Old 03-07-2014, 07:15 AM   #5
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Capndik,

In general, the only part of the Warranty that is void is that which is affected by the aftermarket part that you installed.

Example: You add a lift, well you can consider everything that is reasonably connected to it to be void. In addition, that the lift also affects the the drive shafts...so consider anything attached to them as void as well.

This is all subject to what mood the dealer is in that day and what kind of customer you are. If you are a repeat customer and have some standing with the dealership...it is likely that they will accommodate you. If you bought the jeep there because it was cheapest....you are probably screwed.

Hindsight: Present these scenarios before buying the Jeep at said dealership.

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Old 03-07-2014, 07:26 AM   #6
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So I shouldn't tell them to screw off and install the lift myself. I just hate to waste that money on something I can do in an afternoon.
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Old 03-07-2014, 07:28 AM   #7
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So I shouldn't tell them to screw off and install the lift myself. I just hate to waste that money on something I can do in an afternoon.
I wouldn't tell them to screw off, as you want them to play nice for future warranty work, but I'd decline their installation.
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Old 03-07-2014, 07:32 AM   #8
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I take his answer to you to mean "I will warranty my own guys work, but not yours. I'm willing to install and warranty it for the cost of the install, and will be there for you if a warranty issue comes up, including any issues with the manufacturer."
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Old 03-07-2014, 07:38 AM   #9
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You can install it yourself. They are full of sh!t. The warranty is a FACTORY, not a DEALER warranty. It's no different than you changing your own oil.

http://en.wikipedia.org/wiki/Magnuso...s_Warranty_Act
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Old 03-07-2014, 07:56 AM   #10
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You can install it yourself. They are full of sh!t. The warranty is a FACTORY, not a DEALER warranty. It's no different than you changing your own oil.

Magnuson–Moss Warranty Act - Wikipedia, the free encyclopedia
Exactly! If your dealer is already crying before he's hurt (so to speak) you shouldn't be dealing with the SOB to start with. A good dealer has the option to push through practically anything he chooses. Since the OPs dealer has already shown his colors he should understand to NOT deal with them in the future. I was the warranty writer for a Chrysler, Plymouth, Dodge dealer some years ago and we warranted everything and we were well reimbursed for it.

I hear a lot of techs crying about not getting paid as well for warranty work as for customer pay. They're too stupid to understand their warranty writer is screwing them because they're too lazy to do their jobs correctly.
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Old 03-07-2014, 08:04 AM   #11
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[QUOTE=ggross;8841378]I just got a new jku monday the dealer I bougth if from said it will void the warranty if I install a 2.5 lift. They told me if I give them $800 to install it they could keep it under warranty because it is dealer installed. I would like to put the lift on myself. Is this all bs what the dealer is telling me or do I need them to do the install to keep my warranty.[/QUO


FIND a new dealer because your's is a crook. Then post that dealers name online to warn other away from them. Then tell that dealer you did so.
The dealer I bought my jeep from I would not trust to put air in the tires, I bought it there because they had what I wanted when I wanted it and would not dealer trade it. Did I mention find a different dealer.
I was born and raised in Saginaw,Mi I moved to the west side of the state when I was in my 20's I rarely ever go back to Saginaw.
The jeep dealer I have here says they NEVER refuse warranty claims it's just not good business they will try to work something out even if what you did caused something to brake. Now that's a good dealer
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Old 03-07-2014, 08:04 AM   #12
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I'm new to jeeps so forgive me if I'm way off. If you install the lift and something breaks, due to lift or not, would it be ridiculous to spend time removing the lift before taking it in for work? That way there is no trace of a lift, or any other aftermarket part for that matter, that could potentially have your warranty claim denied.
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Old 03-07-2014, 08:20 AM   #13
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I was thinking about doing just that taking the lift off if something major breaks
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Old 03-07-2014, 09:12 AM   #14
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Im originally from Saginaw, too. You're kinda shafted for dealers that "get it" in Mid-Michigan. Randy Wise, in Clio has a pretty good rep. Garber, not so much... I'd do the lift myself and drive down to Clio for my oil changes.
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Old 03-07-2014, 09:55 AM   #15
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Quote:
Originally Posted by ggross View Post
I just got a new jku monday the dealer I bougth if from said it will void the warranty if I install a 2.5 lift. They told me if I give them $800 to install it they could keep it under warranty because it is dealer installed. I would like to put the lift on myself. Is this all bs what the dealer is telling me or do I need them to do the install to keep my warranty.
Easy fix. Find a different dealer, yours is a crook.
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Old 03-07-2014, 05:24 PM   #16
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I talked to the dealer they letting me do my own lift. So I cancelled the install and the extended warranty. Saved $3200
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Old 03-07-2014, 05:34 PM   #17
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I talked to the dealer they letting me do my own lift. So I cancelled the install and the extended warranty. Saved $3200
Amazing, they're "letting" you work on YOUR OWN jeep...something wrong with our way of thinking IMO.
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Old 03-07-2014, 05:36 PM   #18
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I talked to the dealer they letting me do my own lift. So I cancelled the install and the extended warranty. Saved $3200
Good job calling their bluff.
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Old 03-07-2014, 06:29 PM   #19
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Thanks. He basically told me that the u joints and drive shafts would not be covered then. Not a big deal
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Old 03-08-2014, 12:35 PM   #20
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It seems to me that Chrysler will refuse warranty work for any reason they can find, legit or not. When I took my 2013 JK in because it wandered all over the road above 50 mph and steering wheel was off-center [ only 2300 miles ] they questioned the larger tires on it [255/75x17] because their records showed it came with those donut sized 225/75x16] When I told him that they had installed the wheels/tires before I took delivery, He told me they would do it as warranty work, but only once. Luckily, the salesperson who had sold me the vehicle was standing next to me and backed me up, otherwise I think they would've refused.
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Old 03-08-2014, 01:45 PM   #21
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Thanks. He basically told me that the u joints and drive shafts would not be covered then. Not a big deal

Tell him three words... Magnuson - Moss act!
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Old 03-08-2014, 01:51 PM   #22
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It seems to me that Chrysler will refuse warranty work for any reason they can find, legit or not. When I took my 2013 JK in because it wandered all over the road above 50 mph and steering wheel was off-center [ only 2300 miles ] they questioned the larger tires on it [255/75x17] because their records showed it came with those donut sized 225/75x16] When I told him that they had installed the wheels/tires before I took delivery, He told me they would do it as warranty work, but only once. Luckily, the salesperson who had sold me the vehicle was standing next to me and backed me up, otherwise I think they would've refused.

Were those tires off a standard Rubicon model? So they are saying unless we have a Rubicon model we can't run the stock factory Rubicon wheel and tires huh?
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Old 03-08-2014, 02:17 PM   #23
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Thanks. He basically told me that the u joints and drive shafts would not be covered then. Not a big deal
He is still screwing you u joints and drive shafts are still covered as long as you don't go to high and if you do the stock drive shaft will not work anyway.
My dealer covers everything even if it's MY fault and he know's when I need a new jeep I'll come to him he also know all my friends come to him.
He told me by covering everything that's why he is the smallest jeep dealer in town and out sells the other 4 dealers in GR combined.
A great dealer is all about service any dealer can sell you a jeep only a great dealer will fix it no questions asked.

I hope you tell your dealer to use some KY jelly on you.
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Old 03-08-2014, 03:23 PM   #24
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Saginaw mi..... Very few Jeep dealers within driving distance so they got you by the cajones. Used to be a jeep dealership in Sheilds and that's were I bought my '95. They were good and just a mile from my house. The dealer were I bought my new jeep is across town but they do a decent job as I've already had some warranty work done and they did good. You have to deal with what you got........ Plus it's better than driving into Detroit.
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Old 03-08-2014, 04:36 PM   #25
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Well I just scheduled my first warranty work for my jeep, Rear axle seal is NG. He was pleasant on the phone and said everything should be taken care of, set up a rental at no cost for the day it is in the shop. I have a bit of anxiety over this because I have always worked on my own cars, never brought a car in the shop for anything ever since 1980, this new vehicle thing will take some getting used to, it's my first one.
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Old 03-09-2014, 12:34 AM   #26
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they questioned the larger tires on it [255/75x17] because their records showed it came with those donut sized 225/75x16]
Heck, a stock Sahara's tires are a bit larger than that. Is the factory warranty voided before they even leave the assembly plant?
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Old 03-09-2014, 04:00 PM   #27
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RoadJeff- they were questioning the fact that I had larger tires on it than what it came with from factory. I guess they figured I installed them after delivery. At any rate, they did realign. the front end {the toe-in was off a few degrees] but told me they would only cover it once. The only reason I believe they did cover the alignment was because they had installed the bigger tires/wheels themselves and didn't adjust the alignment. I did make sure they reflashed the computer to reflect the change, but service advisors said they should've checked the alighment as well. I know lot of people have complained about problems with their JKs, But so far [ 2500 miles } this has been only issue I've had. I have bought other new cars over the years that have been far more problems.

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