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Old 04-02-2012, 11:18 AM
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Warranty question

OK here goes; 2012 JK sport less than 4k. Rotated the tires at 2,500 k and one of the wheel lugs stripped, but was able to chase the bolt and get the lug back on. Got a flat at 3k and lug still good, but took it in to get the lug fixed, figured it would be under warranty...but was told by the service supervisor that "because the wheel had been taken off to paint the rims" it was not covered by warranty. The rims were plasti-dipped and I did it with the wheels on...but he says, "since there was no spray on the roters and pads" the lugs were stripped during modification! Guess that's what I get for good prep work!

Anybody have any advice?


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Old 04-02-2012, 11:20 AM   #2
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Warranty covers defects, not stuff you screw up.


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Old 04-02-2012, 11:23 AM   #3
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Originally Posted by daggo66 View Post
Warranty covers defects, not stuff you screw up.

It's a $2 part that takes little time to change...not really that big of a deal
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Old 04-02-2012, 12:25 PM   #4
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If the dealer tech did it, it would be covered. Otherwise, if we do it we have to pay.
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Old 04-02-2012, 12:33 PM   #5
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I think the service guy knows the right answer, but just can't figure out the proper reasoning.

Like Daggo said, warranty covers stuff that's defective, not stuff you mess up. The warranty denial has nothing to do with painting your wheels--it has to do with you stripping the threads while you put the wheel back on.

This would be true if you were changing an oil filter as well. Removing a properly installed oil filter and managing to strip the threads while installing a new one isn't a warranty issue unless the reason the threads stripped was a defect in the jeep, which would be a tough sell if the original one was installed just fine. The more likely answer is you just weren't installing it right, you tried to force it because it wasn't screwing in properly, and you ended up damaging the part.

So if you want to dispute it with the dealership, you need to make the case that the reason the lug stripped was because it was defective. In other words, nobody (or almost nobody) could've rotated your tires without stripping the lug.

What the service guy is saying is that the fact that the lug stripped--in and of itself--does not sufficiently establish a defect such that he is persuaded that the more likely answer (that you just managed to strip the lug) isn't true.
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Old 04-02-2012, 12:34 PM   #6
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Buy a stud, a BFH, and go at it. I've broken off several studs (on other vehicles) before and it's not too bad to replace.
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Old 04-02-2012, 01:54 PM
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All good advice. Lesson learned.



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