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Old 07-28-2014, 08:54 PM   #1
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Water Leak - what to do?

Hey,

I'm new to this site (hope I post this right) and came across it from googling about water leaks with jeep wranglers. I take it it's pretty common.

I've had my jeep for about 3 months (brand new 2014 fresh off the lot) and it's been in for water leaks from day one. I've brought it in about 4 times the passenger floor gets wet they keep saying the problem has been resolved. Also to mention only gets wet when it's raining a lot and very hard for a long period of time.

Got my jeep back about 2 weeks after they've had it for almost 2 weeks and for the 4th time. They said they are 100% sure it's fixed only for it to rain severely last night and for it to happen again.

I just want to know if this eventually gets resolved??? Will the problem get detected?? What are people's experience??

Chrysler Canada said they don't replace the car that their service is to diagnose and fix the problem. Well they have yet to detect the issue and I'm now waiting for a call back from the dealerships manager to see what the next step is.

Thanks!

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Old 07-28-2014, 10:13 PM   #2
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There is an access plug on the right side panel that is often the problem. Do a search and you will see a lot of threads on the subject that include pics.

My then new 2012 2 door leaked on the passenger side after a few heavy rains.
Rather than take it in I purchased a tube of premium GE Silicon sealant, pulled out the plug, and smeared a liberal amount of sealant around the edge of the opening before replacing the plug. I did this on a dry day as the sealant needs a bit of time to cure.

I did this December 2012 and in spite of torrential rains since then there has not been any leaking at all.

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Old 07-28-2014, 10:22 PM   #3
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Where is it leaking? There are specific solutions for all the various known leak locations. Freedom top? Doors? Exactly where does the water drip or accumulate?

Some leaks can be completely cured, some only reduced to an acceptable level. A few forum members have had their (US) Jeeps replaced by Chrysler due to persistent leaks. Keep all your service records!
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Old 07-28-2014, 10:50 PM   #4
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I'm under warranty so every time I've brought it back into the same dealership I've purchased it from.

The first time I brought it in they detected nothing wrong (asked if I left the door open)with the second it was the door seal the third time it was the front window and the fourth time it was coming from the passenger door in between the door panel and leaked right in to the floor.

They crazy thing is all these times I didn't see any water marks or stains and either did they until the very last time that it's been in where they said they took the door panel apart and noticed water marks and apparently they were more then 100% sure it's been fixed.

But up until this morning I decided to check my car cause the rain has been crazy to find my car wet. Not nearly as bad as it's been but it was damp and u can see water underneath the plastic mat. Regardless of it not being as bad as it was before the point is this shouldn't happen.

I just don't know what to do anymore and there's no way I would be able to try and diagnose this problem myself.
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Old 07-28-2014, 11:01 PM   #5
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No reason you should have to diagnose it yourself, except.... some of the freedom top leaks are better solved yourself than to have some ham-handed "technician" mess it up even worse. That was my experience. After three tries by the dealer, they got it back to leaking no worse than it did originally, so I decided to stop rolling the dice and to deal with it myself by following procedures worked out by others on the forum.

You seem to have a more complicated problem - perhaps door alignment, or multiple sources.

Your best bet is going to be to just keep making appointments with your dealer until they fix it or give up and offer you a buy-back, or replacement deal. Don't feel like you're alone, a great many Wranglers leak right out of the box. Kinda tough to completely seal a vehicle on which you can remove the doors, the top, and fold down the windscreen!
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Old 07-29-2014, 12:47 PM   #6
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Old 07-29-2014, 01:19 PM   #7
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I just got my '14 JKU out of the shop last week for water leaks onto the passenger side floorboard. The best thing I did was get in it while it was raining and took a few quick videos of where the water was coming from. Mine had (2) leak point: the first was a small gap between the windshield header and the frame. Water would get in there, then drip down the front of the door frame and into the floorboard. The second was a defective door seal, the one that goes nearest to the door handle. Water was getting into the door jam, then flow along the door frame and dumping into the floorboard. The dealer replaced all the seals, and it has been leak free so far.
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Old 07-29-2014, 02:52 PM   #8
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That's the problem like I mentioned earlier my car has been in and out of the dealership 4 times (I've only had this car for about 3month brand new off the lot).

Tomorrow will be the fifth time they are picking up my car to fix it once again cause the first four times clearly didn't fix the problem.

They said they replaced the door seal and another time I brought it in they replaced it again just encase that is the problem because they weren't able to detect where it was coming from on the third trip into the shop they even brought in a mobile car wash and had water running on it for 5 hours and nothing no wet floors.

The last time it was in they notice a drop of water so decided to check in the door panels and said they saw water marks and they are more then 100% sure that the problem is resolved. Well clearly it isn't because back in it goes tomorrow.

I've called Chrysler Canada multiple times and they said that there policy is to fix it until its fixed. They said we don't replace vehicles that's something you have to speak with the dealership sales department.

Spoke to the manager at the dealership said its common for this to happen and we don't take cars back and we will fix the problem but the point is now its going in for the fifth time.

Is this going to happen for the rest of my life with this car or will it get fixed? Also both the dealership and I cant understand why it happens sometimes and not all the time?
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Old 08-04-2014, 03:45 PM   #9
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My 2014 (brand new off the lot) rubicon x is going into the dealer for the 3rd time today. I've experienced water leaks on the front passenger side as well. I'm hoping this gets resolved because it's very irritating to open the door after a rainfall to find the floor soaked. Why is it only occurring on the passenger side though? Very odd.
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Old 08-04-2014, 03:50 PM   #10
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I had to diagnose mine myself. I had them replace the door seals and adjusted the strikers all the way inboard. No more leaks. mine were coming in behind the B-pillar seal and infront of the A-pillar and dripping down behind the trim.

The freakin' freedom panels drain directly into the A-pillar seal. Worst design ever - the pressure from a hard rain just pulls the seal away.
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Old 08-04-2014, 06:15 PM   #11
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Our 2014 rubicon x has leaked since day one also. Is at dealer now, trip #5. After reading other posts, I am not betting on them.
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Old 08-05-2014, 04:56 PM   #12
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That's so horrible that it's such a common problem and everyone's vehicle is in and out of the shop and still not 100% fixed and won't be able to know for sure until the next heavy rainfall.

Given that this is such a common problem they should know right off the bat what needs to be done instead of having us having to bring it in every time.

very irritating that's for sure hope everyone including myself gets it resolved.
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Old 08-05-2014, 07:40 PM   #13
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I have had my 2013 JK for about 10 months now. Never had top off or opened up. The other day while vacuuming it out, I noticed the carpeting was soak. And I mean soaked. I called the dealer and they will look at it, but also said its normal. Frig that shit. I didnt pay that kind of money to constantly have wet, smelly, moldy carpeting which eventually rots the floors.
My question is: where does the water go when it goes down the fresh air vent located on the hood panel??
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Old 08-05-2014, 08:49 PM   #14
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I have had my 2013 JK for about 10 months now. Never had top off or opened up. The other day while vacuuming it out, I noticed the carpeting was soak. And I mean soaked. I called the dealer and they will look at it, but also said its normal. Frig that shit. I didnt pay that kind of money to constantly have wet, smelly, moldy carpeting which eventually rots the floors.
My question is: where does the water go when it goes down the fresh air vent located on the hood panel??
I had the very same leak on my 2012 JK. The passenger side leak is the most baffling of all the leaks, IMO, anyway. It could be cowl panel leak, it could be the door seals, it could be that the door hinges are not adjusted properly, etc., etc., etc. If you check the posts related to water leaks, you'll find many attempts to fix either make the problem worse, or do nothing at all. But here's the thing: not ALL Jeeps leak! I personally know 5 other Jeep JK owners and several from the forum and NONE of their Jeeps leak. So, again, IMO, it isn't a design flaw, per se; however, "something" isn't being assembled correctly at the factory 100% of the time on these vehicles.

The day I picked up my new 2014, the very first thing I did was check the passenger side floor and it was dry as a bone. I Thanked my lucky stars. Driver's side flloor was a little damp, but I was able to resolve that leak easily. Dealers cannot seem to resolve. Chrysler really needs to reverse engineer to figure out why it's such a hit or miss.
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Old 08-06-2014, 03:46 PM   #15
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I stopped by the Dealership today so I could show them how wet the floor carpet was. He said the best thing is to pull the drain plugs, and check for leaks around the doors (I have a 2 door). The service man did say this was normal. They built a contraption that can soak the jeep and narrow down the leaks. I had standing water on my floorboards and my carpeting is beginning to smell musty.
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Old 08-06-2014, 07:53 PM   #16
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I am sorry, but the dealership service department keeps saying its "normal" for jeep wranglers to leak... I'm NOT buying it. If this were the case, it would state it in the manual and the sales people should disclose that info. Then we will see how many people are willing to buy them. Perhaps Jeep will then address the problem.
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Old 08-06-2014, 08:02 PM   #17
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I should re-read my owners manual. My service guy told me today that having a wet floor is common and it states so in the manual.
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Old 08-06-2014, 08:10 PM   #18
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I am sorry, but the dealership service department keeps saying its "normal" for jeep wranglers to leak... I'm NOT buying it. If this were the case, it would state it in the manual and the sales people should disclose that info. Then we will see how many people are willing to buy them. Perhaps Jeep will then address the problem.
Call Chrysler customer service (1 800 IAM JEEP) and start a case. They will give you a case number and contact your dealer. If that doesn't get them moving, try another dealer, you seem to have found a bad one...

EDIT: Also, refer them to this Jeep Repair Manual. Obviously, Jeep thinks the leaks can all be fixed.... http://wkjeeps.com/misc/Wrangler/JK_Water_Leaks_All.pdf
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Old 08-06-2014, 08:18 PM   #19
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Wonder if they fixed the problem for the 15's?
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Old 08-06-2014, 08:25 PM   #20
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Wonder if they fixed the problem for the 15's?
Dream on! It's been a problem in a goodly percentage of JKs from the outset in 2007.
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Old 08-06-2014, 08:29 PM   #21
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I should re-read my owners manual. My service guy told me today that having a wet floor is common and it states so in the manual.
He flat out lied! The only mention of "wet" in the Owner's Manual is the several warnings that taking off/down a wet top, or rolling down wet windows may result in water getting in the Jeep.

A number of WF members have posted about getting their JKs bought back by Jeep, or "lemon lawed," because of leaks the dealer failed to fix in a reasonable number of tries.
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Old 08-06-2014, 08:39 PM   #22
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Well, to me it comes with the territory of owning a Jeep. I mean common, show me a soft top that will NOT leak, just the same for freedom tops. That's why they built it with plugs in the floor. Sure you spend a lot of damn money but again, its a JEEP.
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Old 08-06-2014, 08:52 PM   #23
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I can understand a little water, but i had at least 1/4 inch of water under my mats (front & back), the rug is soaked and now smells. What is someone gonna do when they trade their 3-5 yr old Jeep with rotted out floorboards.
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Old 08-06-2014, 09:08 PM   #24
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I can understand a little water, but i had at least 1/4 inch of water under my mats (front & back), the rug is soaked and now smells. What is someone gonna do when they trade their 3-5 yr old Jeep with rotted out floorboards.
I agree with you. It's bull.
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Old 08-06-2014, 09:13 PM   #25
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Call Chrysler customer service (1 800 IAM JEEP) and start a case. They will give you a case number and contact your dealer. If that doesn't get them moving, try another dealer, you seem to have found a bad one... EDIT: Also, refer them to this Jeep Repair Manual. Obviously, Jeep thinks the leaks can all be fixed.... http://wkjeeps.com/misc/Wrangler/JK_Water_Leaks_All.pdf
Thank you for the info. I will give them a call tomorrow. 👍
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Old 08-06-2014, 09:20 PM   #26
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Just a word of advice and god knows it won't cover everyone's leaks, but I had my 2013 4-Dr in the shop for leaks at the pillar between the front and rear doors.and it would leak down and soak the floors.
They replaced all of my door surrounds and seals where the two parts met at the pillar and just waiting for a Fl rain to test!!! Good Luck WF Brothers!
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Old 08-07-2014, 09:08 PM   #27
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Well, to me it comes with the territory of owning a Jeep. I mean common, show me a soft top that will NOT leak, just the same for freedom tops. That's why they built it with plugs in the floor. Sure you spend a lot of damn money but again, its a JEEP.
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Old 08-07-2014, 09:38 PM   #28
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I was in Galveston recently, and it rained nearly every day. I noticed some leakage at the top of the A pillar on both sides. I resolve it by loosening my door surround screws, then pushing the surrounds forward as much as I could, then tightened the screws down again. Guess what? No more leaks!

One of my first "mods" was to remove the carpets. I knew that I would have opportunity to get it wet, and didn't want to deal with wet, moldy carpets. Not the ideal solution for the mall crawler crowd, but, if you look into Jeeps that are actually taken off-road with any regularity, I would be willing to bet that a large percentage of them have the carpets removed.

Also, to those that are saying "Everyone on here has the same issue...Chrysler sucks...Jeep sucks, etc etc: Keep in mind that people find a thread such as this and add their experiences, just like I did. Those few that do add to the thread are FAR outnumbered by people who don't have any problems! Want proof? Look at how many JK's have been sold since 2007, then compare that number to the number of people complaining about their Jeep. I'm pretty sure the "no problem crowd" would dwarf the "Jeep sucks" crowd.

Just my thoughts...
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Old 08-13-2014, 12:34 PM   #29
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Thank you for the info. I will give them a call tomorrow. ddc4d
I called the number you gave me and they opened a case. They are very friendly at JEEP and I was told they will escalate my case. Hoping to hear back any day now on what to do next. Thanks again.
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Old 08-13-2014, 06:09 PM   #30
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Don't call JEEP, call a lawyer. I am waiting for the paperwork to be finalized on the buyback of my 2013 Sahara JKU. The seals around the doors look overengineered to the point of being ridiculous. I will not except that it's a jeep it's supposed to leak argument. If you believe this about $40,000 vehicle you are beyond stupid. Do not be taken advantage of. If you own two Lamborghinis and the jeep is your toy maybe you can except this. I never settle for less than perfection from any new product I buy. When you purchase a new car the dealer is required to supply you with a manual explaining your rights under the lemon law of your state or province.

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