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What are my options?

3K views 38 replies 15 participants last post by  Knuckles65 
#1 ·
We recently had the local RV dealer install the air force stay in play tow plates on our 10th anniversary. The plate came with two sets of instructions, one for a regular Wrangler, the other for the 10th anniversary edition. The RV dealer did not follow the instructions, and now we have an extra hole in our frame, and the plate is not level putting additional pressure on our front tires. We contacted the blue ox, and sent them several pictures. They confirmed the plate was installed incorrectly. They gave us detailed instructions on how to correct it, which we are providing to the RV dealer. They pointed out that if the RV dealer drills additional holes and does not follow the instructions, it could compromise the structural integrity of the front portion of the frame. If this happens, does anyone know what my options are? My understanding is that the jeep is a single piece frame, so damaging the structural integrity of the front would essentially ruined the entire vehicle. Does anyone know if this is true and what my options would be? They also forgot to install the safety cables, but that is another story altogether. I am not looking for advice on how to correct the base plate, just wondering what my options would be if they actually compromise the structural integrity of the jeeps frame.
 
#38 ·
Thought I would give a quick update to bring closure, the dealer reinstalled everything including welding all of the holes. It is better than new! They took their time and provided us a vehicle for the four days they had our jeep in their care. Even though it was difficult at the beginning, I am impressed with the way they resolves this issue.
 
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