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Old 05-04-2009, 10:23 PM   #1
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wheel issues, wrong ones came in!

Ok here goes, I just want someones input on the this situation - I ordered (4 weeks ago) a set of 5 KMC Rockstars w/Nitto Mud Grapplers (18's) w/33's - My issue is this "They came on 20" rims and 35" tires - I just put a 2"5 lift on -I'm not changing anything on the Jeep at this point - Tell your thoughts, the price is 350 more too........what a downer! You can see them at this web site @ westkycustoms...

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Old 05-05-2009, 01:47 AM   #2
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guess you could find someone who wants them and sale em then order the right ones. or get a 4 inch lift.... if i was on the mainland i would take em off your hands.. i would check your order form if the form says one thing and they sent you another threatin to drive down there and shove one up someones rear if they dont take care of it but looking at the site even the 18's says it comes with 35's not 33's ??

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Old 05-05-2009, 02:34 AM   #3
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So did they charge you for what you ordered or what they shipped you?

Personally I think JK's look good with 20's and 35's. The lift wouldn't be a problem with that tire. Just depends on what you think about the size and the extra money.
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Old 05-05-2009, 07:05 AM   #4
that's what she said

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if you ordered the correct size and the got in the wrong size then you have 2 options.
1. see if they will give you the 20"x35's for the same price at the correct ones

or

2. make them give you the size that you ordered.

i do not think that you should have to pay an extra $350 for their mistake. in my business, if my customer orders something specific and i confidentially order the wrong thing i take responsibility for the mistake and fix it. they should do the same.
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Old 05-05-2009, 07:57 AM   #5
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Quote:
Originally Posted by 1BLKJP View Post
So did they charge you for what you ordered or what they shipped you?

Personally I think JK's look good with 20's and 35's. The lift wouldn't be a problem with that tire. Just depends on what you think about the size and the extra money.
Well, that was my greatest concern, I just haven't seen 20's on anything so I just don't want it to be dorky. I'm not concerned about the extra$$$$$ I more concerned about them rubbing and the gearing (this becoming a money pit)
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Old 05-05-2009, 07:59 AM   #6
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Quote:
Originally Posted by jgano23 View Post
if you ordered the correct size and the got in the wrong size then you have 2 options.
1. see if they will give you the 20"x35's for the same price at the correct ones

or

2. make them give you the size that you ordered.

i do not think that you should have to pay an extra $350 for their mistake. in my business, if my customer orders something specific and i confidentially order the wrong thing i take responsibility for the mistake and fix it. they should do the same.
He was alittle pissed when I told him he owned a set of new wheels and tires - I'll work out, he'll have to pay the balance bc I'm not!
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Old 05-05-2009, 08:09 AM   #7
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the best advice that i can offer you is be nice. i know it sounds stupid, but hear me out. you need to show your concern so that the don't walk all over you, but be as nice as you can it will go a looooong way. when i have an irate customer i am less likely to bend over backwards for them. if a customer is upset, but understanding and calm i am going to do everything i can to rectify the situation. however, if they are unwilling to do anything about their mistake, then get pissed and let them know.
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Old 05-07-2009, 06:41 PM   #8
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Ok here's what happened - Good day! Everything was cool here, I did speak with him again and he told me he'd re-order (will be a 2 month back order - out nation wide, huh) and will sell the others....I wanted to be the only one here with these on my jeep, but owell, no biggy....

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