I would be one of the people who DID get something used from Quadratec. I ordered (first) a Detroit LSD from them. They sent me the wrong one (wrong carrier break- they sent me one that couldn't fit in a JK- thanks!). Then, I returned that, and ordered an Auburn ECTED instead (having received a paycheck while waiting for them to process my return). It arrived with one carrier bearing on, one obviously ripped off, parts missing, and stinking of gear oil (meaning it had been run). I returned this, and asked for a replacement. They messed that up as well, and I ordered from 4WS.com They got it right the first time- no hassle, no drama. In the meantime, courtesy of Q-tec, my rig was out of comission for over a month. This is my DD- unacceptable.
Next time I ordered from Q-tec was a few weeks ago. Figured I'd give them another chance, especially since they were the only ones who had a part (Teraflex Teralow 2-low conversion) in stock. Or so they said. Checked online with an advisor. Yep, we have two in stock. Called- same response. Can you guess where this is going?
Ordered. Waited a week. No little brown box. Called- backordered. Haven't had one in weeks. Thanks again, guys. Called TF- got one within a week.
I give them SOME leniency due to their being a bigger store, but these mistakes I can neither forgive, nor afford. They have truly pissed off this guy here. I've run a shop in the high-performance field for 7 years- I've dealt with every mail-order house under the sun. I've worked with Summit Racing for 10 years personally, and only ONCE had a shipping mistake. I've spent (I just did a rough tally) close to half a million dollars (yes, $450K+!) with them, over 5K orders, and only one quibble. Q-tec has received 12 orders from me, totaling roughly $7k, and screwed up 4 of them. Pretty terrible job, that!
I've only had minor troubles with 4WD.com 4WS.com is great, but has a limited stock. Northridge 4x4 are good to deal with. Trailduty is good- the owner is a great guy. They're not the quickest, but call and talk to Phil- he'll take care of you. I vastly now prefer the smaller Jeep places, as they actually seem to give a damn about you, and will take care of you. I spend a LOT of money on my vehicles, and I can't abide by my time being wasted by fools like Q-tec. I'd rather spend a few bucks more, and know I'll get what I ordered, and in decent time, thanks
Mark W.