Originally Posted by MotorCityBear
Well I went in for my "free" oil change this week. When I got home I noticed the invoice listed oil and labor but no oil filter.
So I called them, thinking there was a mistake in the invoice.
The "free" oil change did not include an oil filter.
So whatever dirty oil was in the filter is still in my new engine.
I would have gladly paid for a filter, had they told me they would not be changing it. I don't understand how these places stay in business.
The dealership went against Chrysler's recommendation and according to the owner's manual violated your warranty.
From the owner's manual:
The Scheduled Maintenance services listed in this
manual must be done at the times or mileages specified
to protect your vehicle warranty and ensure the best
vehicle performance and reliability. More frequent maintenance
may be needed for vehicles in severe operating
conditions, such as dusty areas and very short trip
8,000 Miles (13,000 km) or
6 Months Maintenance Service
Change the engine oil and engine oil
Rotate the tires, rotate at the first sign of
irregular wear, even if it occurs before
8,000 miles (13 000 km).
Inspect all door latches for presence of
grease, reapply if necessary.
Odometer Reading Date
Repair Order # Dealer Code
Signature, Authorized Service Center