Was at the dealership for my complimentary oil change yesterday, I had asked that they use synthetic and I would pay the difference.
When they were complete I was reading the work order to insure they had used synthetic before signing, I noticed they had used synthetic like I requested but had used 5W20, which is the wrong oil for the 2012.
When I brought this to their attention the first response was, ‘that is what we use around here because we are in a cold climate’, wrong answer.
After further discussion they agreed to drain the 5W20 and install the correct 5W30, but that I would have to wait about a half hour while they went to get the 5W30 oil as they had none in the dealership.
I waited patiently and in about an hour they had the oil changed out the correct oil installed, and I was on my way.
My question / concern is, has anybody else had this experience?
How many other dealers are using the wrong oil?
How many folks are driving there 2012s with the wrong oil in it?
Even if this is not happening other places, how many folks in Anchorage are driving with the wrong oil, I know I am not the only 2012 Wrangler in town.
What oil did the ‘pentastar’ engine use last year in the Grand Cherokee? I would think 5W30 also, if so how many of them have the wrong oil?
It’s mind Boggling, or just reinforces we need to DIY if we want it done right.
When they were complete I was reading the work order to insure they had used synthetic before signing, I noticed they had used synthetic like I requested but had used 5W20, which is the wrong oil for the 2012.
When I brought this to their attention the first response was, ‘that is what we use around here because we are in a cold climate’, wrong answer.
After further discussion they agreed to drain the 5W20 and install the correct 5W30, but that I would have to wait about a half hour while they went to get the 5W30 oil as they had none in the dealership.
I waited patiently and in about an hour they had the oil changed out the correct oil installed, and I was on my way.
My question / concern is, has anybody else had this experience?
How many other dealers are using the wrong oil?
How many folks are driving there 2012s with the wrong oil in it?
Even if this is not happening other places, how many folks in Anchorage are driving with the wrong oil, I know I am not the only 2012 Wrangler in town.
What oil did the ‘pentastar’ engine use last year in the Grand Cherokee? I would think 5W30 also, if so how many of them have the wrong oil?
It’s mind Boggling, or just reinforces we need to DIY if we want it done right.