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Old 08-24-2010, 12:37 AM   #1
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5 star dealership, what a joke

So here is my little story. Less than a week left on my warranty I got a CEL today. I was like 1/4 mile from the dealership so I swung in...they checked it out, bad o2 sensor getting replaced on Tuesday.

While talking to the service manager I asked him if he could verify for me that prior to purchase all the fluids were changed IE diffs, trans transfer etc. To my surprise he says "Nope we never do that, all we do is check the fluid levels. The only thing we drain and replace is the oil on our used vehicle's".

To say the least I was a bit surprised that this was the standard procedure for a Chrysler Five Star certified dealer.


Guess I need to plan a "fluid day" to change everything from radiator back. If for nothing else than to have a reference point for when things need to be serviced in the future.

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Old 08-24-2010, 01:24 AM   #2
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Nope the 5 star program was a certification program, but had nothing to do with how they maintained or sold vehicles. It was based on how the dealer performed. The 5 star program is dead now anyway they have a new program called Dealer Standards

Sure you are not thinking of Certified Pre-owned program, which is the 125-point inspection? But even under that they just check all the fluids and change only if necessary.

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Old 08-24-2010, 01:24 AM   #3
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Ive never heard of any dealership doing that actually.
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Old 08-24-2010, 01:44 AM   #4
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Agreed, I have never heard of any dealership who changed all the various lubricants before selling a used vehicle. That's not a normal service that any dealer does as a routine thing.
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Old 08-24-2010, 01:53 AM   #5
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Agreed, I have never heard of any dealership who changed all the various lubricants before selling a used vehicle. That's not a normal service that any dealer does as a routine thing.
Besides then they would have no reason to send you those "special" deal postcards offering the $179.95 differential service or 49.95 wiper inspection
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Old 08-24-2010, 01:58 AM   #6
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If he would have said "yes" I still would have changed them..
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Old 08-24-2010, 08:58 AM   #7
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If he would have said "yes" I still would have changed them..
Same here man, I don't know what swill they put in. It's pretty much standard weekend procedure after buying the car - oil, oil filter, transmission, differential, antifreeze, spark plugs, check air filter.
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Old 08-24-2010, 09:16 AM   #8
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No dealer will do that stuff. Unless someone pays for the routine maintenance, they're not doing it. When you buy a used car, just count on any and all maintenance NOT being done unless it's documented.
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Old 08-24-2010, 10:27 AM   #9
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No dealer will do that stuff. Unless someone pays for the routine maintenance, they're not doing it. When you buy a used car, just count on any and all maintenance NOT being done unless it's documented.
x2. Whenever I buy a used car, I buy it assuming it's long overdue for all fluids.
You can pull the dipstick and look at the motor oil and auto trans (if applicable), but other than that you really have no idea what shape the fluids are in.
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Old 08-24-2010, 10:31 AM   #10
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I always work that into the deal.
Bought an SRT8 and part of the deal was flush rad, change trans fluid, change rear end fluid, change power steering fluid, and 5 free oil changes.
I have that written into the contract and have the bills $0.00 so I do not have a problem with the balance of factory warranty
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Old 08-24-2010, 12:14 PM   #11
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I was not aware that it was standard practice to sell a used vehicle with old fluids in it. Seems rather stupid for a dealer to do that and risk major warranty issues when it is a easy fix.
When I bought my silverado used, the dealer gave me a sheet showing the dates when all the fluids were changed... guess I expected to much out of the jeep dealer
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Old 08-24-2010, 12:19 PM   #12
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I bought mine from a small local dealer, both the guys that own/run are former dodge techs, all my fluids but the diffs were done....
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Old 08-24-2010, 12:22 PM   #13
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Originally Posted by Wildkarde View Post
I was not aware that it was standard practice to sell a used vehicle with old fluids in it. Seems rather stupid for a dealer to do that and risk major warranty issues when it is a easy fix.
When I bought my silverado used, the dealer gave me a sheet showing the dates when all the fluids were changed... guess I expected to much out of the jeep dealer
It's not just Jeep. I have purchased pre-owned Mercedes and Lexus vehicles from Mercedes and Lexus dealers over the years and they don't do it either. It's the exception rather than typical for a dealer to change all the lubricants since rarely are all old enough to need to be changed.
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Old 08-24-2010, 01:25 PM   #14
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Sure you are not thinking of Certified Pre-owned program, which is the 125-point inspection? But even under that they just check all the fluids and change only if necessary.
And don't be fooled by those (howevermany) point inspections car dealers claim they do on a used vehicle. It's mostly hogwash. I can't tell you how many used vehicles I've looked at that had leaky power steering pumps, leaky oil pans, leaky trans cooler lines or other very easily detectable problems that were "supposedly" checked in their 5,472 point inspection.

Always assume on the side of error when it comes to used vehicle purchases. Crawl around the vehicle and check for leaks. And if you buy one, do like you suggested, change all the fluids just to be safe. After all, it's the only way you'll know when/how they were last serviced.

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