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Old 03-19-2011, 01:07 PM   #1
T'sTJ's Avatar
Join Date: Jun 2010
Location: SoCal
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Cheers to Best Tops Customer Service!!

After owning my Sunrider for 6 years (4 years out of warranty) I emailed them with several problems that I've been experiencing. They agreed to replace the problem related parts free of charge. Now granted, it may have only cost me about $30 max, but they were willing to cover it + shipping without an argument of any sort. I really didn't expect much, yet I'm very happy with the results.

This sort of reminded me of the time when I was 15 and the seal went prematurely bad on my Crossman BB gun. With dad's encouragement, I wrote them and before I knew received two seals, a large box of BB's and a box of pellets. That was great customer service, but seemed to be the norm back then. This was also a great lesson to learn as a kid. I've seen this lost over the years and am glad to see that there are a few company's still around that simply want to make their customers happy.


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Old 03-19-2011, 01:12 PM   #2
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Join Date: Sep 2010
Location: Sunny Central Florida
Posts: 224
Kudos to Bestop! That's why I own one of their tops myself

The more I know, the less I understand.................

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Old 03-19-2011, 05:16 PM   #3
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Join Date: Jun 2005
Location: NE Pa.
Posts: 148
Agreed - Bestop's customer service is top-notch. I emailed them a few years back about an issue I was having with sliding uppers that I bought used, and they went way beyond my expectations to make things right.
Now that I need a new soft top, there's only one brand I'm looking at.

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Old 03-19-2011, 07:17 PM   #4
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Join Date: Mar 2011
Posts: 14
That makes me feel good since I just bought my sunrider top. I love it!
05' TJ Sport
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