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Old 11-27-2013, 05:56 PM   #1
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confused by Customer Service

I am a new Jeep owner, just bought the 2014 Jeep Wrangler Unlimited Sahara. After just two uses the 2014 User Guide fell apart -- the glue holding pages together just split. I called the dealership today and they said they only have 1 copy per Jeep. I just called Customer Service (877-426-5337) and they are happy to send the Owner's Manual but told me to print the User Guide off an online pdf, but I do not want to print the User Guide in 8 1/2x11 b&w, I want the small book with color illustrations ... so I asked the Customer Rep to send me a replacement User Guide and she said she could not and does not have the authority....so she will ask a supervisor and call me in a week when I am out of country on a business trip. I must admit I am kind of shocked. After buying a new Jeep no one in Customer Service can send me a simple User Guide after three phone calls? Can any of you help??? Thanks!

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Old 11-27-2013, 06:00 PM   #2
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I think you want the JK Forum

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Old 11-27-2013, 06:04 PM   #3
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Welcome. Your jeeps a "Jk" and this is in the tj side of the forum. You may get better responses in the correct forum. Just a suggestion, you could save the PDF to a flash drive and take it to a printing place ( office max, office depo, ect) have them print it in color and the right size. They may even have the same paper. Or you could see if a book repair shop could fix the one you have. Good luck.
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Old 11-27-2013, 06:07 PM   #4
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what do you need a user guide for anyways?
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Old 11-27-2013, 06:16 PM   #5
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Okay. Jeep people aren't the whiny types. When we have problems, we solve them by being resourceful because that is how it is on the trail.

How about we save a tree or two too, while we're at it?

Jeep Owners | Download an Owners Manual 2004 - 2011 | Jeep
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