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Old 08-12-2011, 01:24 PM   #1
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Front Alignment Question

I am new to the forum but I have been voyeristically reading many of the posts that have been submitted for a while.
My question/ problem-
I have a 2002 Wrangelr 4X4 short wheel base with 2 1/2 spring lift (recently added) and 130,000 miles. After installing the lift with a friend, I felt the need to take the jeep in to get it aligned. I took it to a Jeep/Chrysler/Dodge dealership and explained that I just put a lift on the jeep and wanted an alignment- they said ok. Also, there was a bolt that "appeared" to be loose (the one that has the metal tag hanging down on the passenger side- suposedly it connects the front axle to the frame) because the metal tag was not tight. I asked if they could check that while they had it up on the lift.

I am called later with an $800 list of parts that they "recommend" before they can do any kind of alignment. I dont have the money right now so I told them I needed to pick the jeep up. I go by to pick it up and there is a $110 charge for "checking everything out". I find out that they checked both diff, all fluid levels, valve cover gasket, rear main seal.... End of story- I had to pay $110 to get my jeep out of hock and there were no "repairs" and I still don't have it aligned.

Am I missing something here?
Can they align it without changing out these parts?
Should I blow ANOTHER gasket to one of their managers?

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Old 08-12-2011, 01:34 PM   #2
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Unless you gave them permission to do that you do not have to pay anything. What they did may even be illegal, I would call the station and find out. Also it is time to get the Better Business Bureau involved. Run from wherever you took your Jeep to and find another shop. By the way an alignment is not as hard as you may think and can be done at home with a few tools. Jerry Bransford did a write up on it some time ago.

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Old 08-12-2011, 01:43 PM   #3
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Here's a link to a write-up on how to do a basic alignment...

Basic Jeep Front End Alignment

And YES... Defintely blow a gasket if you are unsatisfied with their customer "service".
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Old 08-12-2011, 03:23 PM   #4
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Thank you for your responses. I called the Jeep place back and was told that the service manager is out until Monday. I talked to main manager and he said that this charge is normal and that they would have charged that fee even if they aligned it- so I guess an alignment would have cost $200+. The last vehicle I had aligned was a long time ago and it was $75 out the door.

Wheel2work- thanks for the alignment link. I can do that as it is described on the web site you sent.
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Old 08-12-2011, 03:46 PM   #5
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Another option for the next time you plan on taking it in is to find someone that is not a Jeep dealer. When I take my jeep in, which is rarely, I take it to a shop that charges me for the job. They dont throw all of these other random charges in on top of a service charge. For example, the last time I took my jeep in for an alignment, they charged me 50 dollars. If I were you, I would find a local shop and avoid your dealer.
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Old 08-12-2011, 04:10 PM   #6
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Quote:
Originally Posted by Cons_Table
Another option for the next time you plan on taking it in is to find someone that is not a Jeep dealer. When I take my jeep in, which is rarely, I take it to a shop that charges me for the job. They dont throw all of these other random charges in on top of a service charge. For example, the last time I took my jeep in for an alignment, they charged me 50 dollars. If I were you, I would find a local shop and avoid your dealer.
That's exactly what I do. I take it to a local mom and pop auto repair. They are always fair, and are no bullshit.

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