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Old 10-05-2012, 06:53 PM   #1
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Hella Lights --- A good story- not for Quadratech

So thumbs up for Hella Lights..down for quadratech

So I purchased a set up Hella 500 lights for my 97 TJ. Got to me and slid open the box and the way it was packaged one light just fell out and cracked on my workbench. So I called quadratech.. They said sorry. Dont sell replacement lens
dont sell singles - sorry out of luck gotta buy a whole new set. or call Hella direct. So I call Hella - they tell me the same thing. Sorry buy a new set.
Well - got me angry. So if a lens cracks I have to buy a new set each time.
So I write a letter the old fashion way. Get a email reply right away. then a phone call. Next thing I know.. getting a complete new light for free. So
thumbs up for Hella - Dumbs down for quadratect

P. Scott

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Old 10-05-2012, 08:22 PM   #2
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So thumbs up for Hella Lights..down for quadratech

So I purchased a set up Hella 500 lights for my 97 TJ. Got to me and slid open the box and the way it was packaged one light just fell out and cracked on my workbench. So I called quadratech.. They said sorry. Dont sell replacement lens
dont sell singles - sorry out of luck gotta buy a whole new set. or call Hella direct. So I call Hella - they tell me the same thing. Sorry buy a new set.
Well - got me angry. So if a lens cracks I have to buy a new set each time.
So I write a letter the old fashion way. Get a email reply right away. then a phone call. Next thing I know.. getting a complete new light for free. So
thumbs up for Hella - Dumbs down for quadratect

P. Scott
Great Story with a better ending..thanks for sharing.

Dana

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Old 10-05-2012, 08:48 PM   #3
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So thumbs up for Hella Lights..down for quadratech
How was Quadratec liable in any way for your light getting broken? From all indications, they got it to you in one piece and you broke it.
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Old 10-05-2012, 09:53 PM   #4
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It sounds like he was just mad that he couldn't buy just a replacement lens. It seems like a reasonable part to sell for a light that's going on vehicles that will likely see some damage...
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Old 10-05-2012, 10:33 PM   #5
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Gotta agree with tangofox007. There's no reason you should be blaming Quadratec. They're just the distributor of the product. You don't blame the pizza delivery driver if you drop the pizza on the way to the kitchen, do you?

I'm glad you got it settled by writing a letter (to Hella, I'm assuming), but blaming Quadratec is unfair. I gotta stick up for a company that ships my orders promptly and deals quickly with the few gripes or returns I've ever had.
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Old 10-05-2012, 10:39 PM   #6
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By reading his tale, he never seemed to asked for a FREE lens... he wanted to BUY a single replacement lens, which in the end.... Hella replaced for FREE....

And they lit up happily ever after.....
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Old 10-05-2012, 10:58 PM   #7
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nothing but good things to say about quadratec they I ordered the wrong brake line kit for my jeep it was at the shop and they had removed the old system. I called quadratec and they setn em a replacement set overnight free shipping I called at 3:15 in the afternoon and had brakelines in hand with a return lable for the wrong set by 12 the next day pretty good to me
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Old 10-06-2012, 06:57 AM   #8
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guys maybe you read me wrong...
I never wanted anything for free. yes I broke it but quadratech had no salution other then buy another set. My gripe was- So I buy a set- go off roading and a lense cracks. cant buy a single fixture- cant buy a replacement lens.. sorry they said- gotta buy a new set each time..I never wanted anything for free.. I read of many other guys who had the same problem with those lights..your just stuck, dont dare crack a lens.. I didnt like how quadratech didnt give me any options but call the factory or buy a new set..

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Old 10-06-2012, 07:07 AM   #9
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Still not their fault. They can only sell what Hella offers. Even Hella themselves told you they don't sale singles...
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Old 10-06-2012, 08:18 AM   #10
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Oh stop crying.....JEZ, heaven help you if you dent a fender and JEEP don't ship you a new one free....Hella shoud have drew the line too.

The lights are stocked/shipped boxed in PAIRS, but I'm sure replacement lenses are available from Hella..There is NO WAY Quadratec or any other etailer can stock individual lights or would break a sealed carton even IF they felt your pain.

Suck it up, Dude.....I know it stinks but it kinda reminds me of the time I bought a fifth of Crown and dropped it getting into my jeep.....Yaknow?...All I got for my 30 bucks was wet boots and a whiff, so I sucked it up and bought another
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Old 10-06-2012, 11:08 AM   #11
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I gotta say I agree with Pastorscott that Quadratec should have done more to help resolve the cracked lense problem than to say he had to buy another pair of lights. To me, that was pure laziness on their part.

As Pastorscott readily admitted, the broken lens was not Quadratec's or Hella's fault but the dealer is normally responsible for providing post-sales support which includes figuring out how to get the customer replacement parts... ESPECIALLY since Pastorscott offered to pay for the part.

That Quadratec fell down on doing anything to help didn't surprise me in the least, they did the same thing to me one too many times which is just another reason why I won't buy from Quadratec any more.
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Old 10-06-2012, 12:41 PM   #12
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My gripe was- So I buy a set- go off roading and a lense cracks. cant buy a single fixture- cant buy a replacement lens.. sorry they said- gotta buy a new set each time..
I have a similar problem when I go to the dentist for a check-up. I only have 24 teeth, but they bill me like I have 32. Not only that, but my left foot is bigger than my right. I can't find a single shoe store that will sell me a 12/13 combo at the normal price. To top that off, my right leg is shorter than the left, and all the department stores sell pants with both legs the same length.
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Old 10-06-2012, 01:13 PM   #13
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I didnt like how quadratech didnt give me any options but call the factory or buy a new set..


They gave you the option that eventually got you a free light didn't they?
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Old 10-06-2012, 01:20 PM   #14
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Like was said, if something isn't Sold or Available a Certain way (1 Replacement Lamp), how can Quadratec make it Available? Put themselves in the Hole and Break Up a Set because the End User was Clumsy and Broke a Lamp? Doesn't make Sense and isn't gonna happen, no matter Who or Where you Buy from.

What Hella SHOULD have told you is that they don't Sell Replacement Parts DIRECT to the Public, you have to Buy them from one of their Retailers.

Which a Simple Google Search would have Lead you to this Place: Truck Accessories, Auto Accessories, Best Prices Guaranteed! which Sells just about every Piece to every Hella Lamp Kit out there, down to Single Lenses, Housings, Switches, Fuses, ect...

If you Bought these Lights from someone on here, and ended up in the same Situation, Breaking one of them due to Clumsyness, would you Expect the Person you Bought them from to go out, Buy you a New Lamp, and Send it to you?
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Old 10-06-2012, 01:52 PM   #15
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Hella-va story.

A dealer's job is to sell products and provide support for products sold. Picking up the phone and calling the supplier would of provided support and made them a sale on the replacement part.

IMO
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Old 10-06-2012, 01:56 PM   #16
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Straight from Hella's FAQ on their Site:

2. I have cracked a lens on my Hella lights and need to purchase the lens itself. Does Hella sell replacement parts for their light kits?

Answer: Hella does not sell individual repair parts at this time, only complete kits. Some Hella vendors do, however, sell individual repair parts such as lenses, mounting hardware, or grommets. Please check with a Hella Retailer for more information.
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Old 10-06-2012, 01:57 PM   #17
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Sorry guys
didnt mean to make it a slug fest.. my only beef was Quadratechs not really caring that I had to buy another set. I never wanted anything for free. Infact I could have said it came broken.. but that would have been a lie. I kinda feel Quadratect wanted me to do that but being a Minister I could not lie. I broke it- how do I repair it... thats all.. didnt ask them for a new jeep. It was the attitude..even hella was sorry charley for a long time until I got personal.
I cant afford another $80 so now im just stuck with one light. Yeah my dumb fault by as the Hella customer service guy said- My tail was not a surprize the packaging makes one light fall out after sliding it out..whatever... Hella searched around till they found a light for me- sent out free of charge. thats all

thanks
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Old 10-06-2012, 02:08 PM   #18
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Yeah my dumb fault by as the Hella customer service guy said- My tail was not a surprize the packaging makes one light fall out after sliding it out..
There are a number of credit cards that offer "purchase protection" that cover just this sort of misfortune. Sometimes, I find that folks have that very coverage but don't realize it.
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Old 10-06-2012, 04:35 PM   #19
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my only beef was Quadratechs not really caring that I had to buy another set.
I still don't understand why this means it's okay to write a negative review about them? You were trying to get something out of them they couldn't provide to you. Running off and griping about them on the internet is unfair.

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even hella was sorry charley for a long time until I got personal.
How did you "get personal?"

The more I hear about this, the more I think you're not telling us everything.
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Old 10-06-2012, 06:42 PM   #20
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Another reason I run the WalMart Kc Knockoff lights, break one and spend $15.00 to get one new one, compared to having to buy a complete set.
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Old 10-06-2012, 08:21 PM   #21
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Quadratect is the BEST...please kill this link, sorry I brought it up..

PS
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Old 10-07-2012, 05:41 AM   #22
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Quadratect is the BEST...please kill this link, sorry I brought it up..

PS
As can be the case with online forums.. no good deed goes unpunished..

Dana
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Old 10-07-2012, 07:52 AM   #23
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Good lord do all of ya'll have PMS. Get off Pastorscott. if Jeep did the same thing, ya'll would be whining & writing letters too. good grief
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Old 10-07-2012, 09:57 AM   #24
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I'm still waiting to hear what "get personal" meant, Pastorscott.

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Originally Posted by finneyjr
if Jeep did the same thing, ya'll would be whining & writing letters too. good grief
What "same thing?" He's complaining that a company wouldn't offer him help with a service they don't even provide in the first place.

You write up a response like that, and we're the ones with PMS? Psssh, please.
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Old 10-07-2012, 10:25 AM   #25
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You guys really need to get off Pastor Scott. I'd be very upset too if I simply had a cracked lense on one of my driving lights and was told the fix was to buy a complete new pair of lights. I could buy individual parts for the KC lights I had on my previous TJ, and replacement bulbs were actually free during their 23 year (or some similar length) warranty. Wanting to buy (he wasn't expecting it to be free) a replacement lense isn't an unreasonable thing.

Or do some of you really think wanting to buy a replacement lense is really an unreasonable concept?
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Old 10-07-2012, 10:48 AM   #26
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You guys really need to get off Pastor Scott. I'd be very upset too if I simply had a cracked lense on one of my driving lights and was told the fix was to buy a complete new pair of lights. I could buy individual parts for the KC lights I had on my previous TJ, and replacement bulbs were actually free during their 23 year (or some similar length) warranty. Wanting to buy (he wasn't expecting it to be free) a replacement lense isn't an unreasonable thing.

Or do some of you really think wanting to buy a replacement lense is really an unreasonable concept?
We Understand he was willing to PAY for a New Lens.

But...he was Wanting a Service that Quadratec and even Hella DOES NOT Provide. You need to Find a Retailer for Hella Parts, then you can Buy the Individual Pieces for Lamps & Kits.

The only "Service" that Quadratec & Hella could Provide was to tell him he had to Buy a Whole Kit.

Like I said, what Hella should have done, is what they told me, AND that I Posted above from Hella's FAQ on their Site: 2. I have cracked a lens on my Hella lights and need to purchase the lens itself. Does Hella sell replacement parts for their light kits?

Answer: Hella does not sell individual repair parts at this time, only complete kits. Some Hella vendors do, however, sell individual repair parts such as lenses, mounting hardware, or grommets. Please check with a Hella Retailer for more information.

That's all. You don't need to Bash a Company or "get personal" with one just because you want a Service that they DO NOT OFFER.
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Old 10-07-2012, 10:53 AM   #27
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It all boils down to this... that some Hella dealers can and will provide individual parts like lenses but Quadratec won't is pretty much the entire story.
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Old 10-07-2012, 11:09 AM   #28
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Some people are looking to far into this. I think quadratec could of said sorry we don't sell replacement lenses and directed him to Hella and Hella can explain that they don't sell replacement parts which is dumb in my opinion. He never bashed Quadratec he just said they didn't help that much which I think a company who cares about selling quality products should take thd time to explain things gnd customers who spend a lot of money buying products off their site.
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Old 10-07-2012, 01:09 PM   #29
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He never bashed Quadratec...
You are exactly right. Never even mentioned Quadratec.



Quote:
Originally Posted by pastorscott View Post
So thumbs up for Hella Lights..down for quadratech

So thumbs up for Hella - Dumbs down for quadratect

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Originally Posted by pastorscott View Post
Sorry guys
.. my only beef was Quadratechs not really caring...
After reading this, I promise never to buy anything from either Quadratech or Quadratect.
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Old 10-07-2012, 01:47 PM   #30
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Sorry my mistake, thanks for pointing that out to me. Even though he had a bad experience with Quadratec doesn't mean that I wouldn't buy anything from there. I still will.

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