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Old 08-17-2013, 10:02 AM   #1
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JCR Offroad Front Bumper (Problem)

I order the JCR front stubby stinger winch bumper. I was pretty excited when I ordered it, and couldn't wait for it to get in. After a couple weeks it came in the mail, and I got it prepped for paint as I got the packaging off. After getting it prepped and primed I started putting the coats of bedliner on, and it was looking really good, I could hardly wait for the paint to dry to get this thing mounted up.

As the last coat was drying I went ahead and unmounted my winch, and took the old bumper off so it would all be ready to go. Well once the bedliner dried I went to mount it up. The left side slid on fine, but the right side wasn't really close to fitting. I had to take it back off and kind of wedge the right side on to bend it where it would fit. Finally i got it on that way, so it was no big deal. Once I did that everything fit great and lined up. Now that it was all lined up I got it bolted down looking awesome and ready to install the winch.....but this is where the trouble starts.

I go to sit my winch in there, and to my surprise it doesn't fit. Now I was expecting my winch to fit now problem because this is what their website says:

"The bumper is winch ready using the market standard 10” x 4.5” bottom foot mounting profile. Compatible most winches up to 9,500lbs. Simply bolt on your winch of choice and hit the trails ready for recovery action! This bumper will NOT work with the Warn Powerplant 9500 HP."

Now I have the Warn 9.5ti. It is the standard 10" x 4.5" and should bolt right up, and it would have if it would fit between the stinger....which it did not. Now I'll be honest with you I am pretty pissed at this point. I've got this really awesome looking bumper, and my winch (which there is no way I am replacing) won't fit. I don't want to ship the bumper back because that in itself would be pretty expensive and I've already paid $60 to get is shipped to me. Plus I've already painted it and everything anyways.

The only thing left too do is start cutting this brand new bumper apart to make the winch fit. Definitely not something I wanted to do, but it was my only option. Will attach some pictures below to show what I had to do.

I just wish JCR was more specific as to which winches will fit and what won't. They just make it sound like if it is 9500lbs or less and not the Warn Powerplant it should fit. I don't mean to knock their product, because the bumper itself was very nice and quality built. Looked really really good too. Just irritated that that winch didn't fit and I had to cut up and brand new bumper.

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Old 08-17-2013, 10:04 AM   #2
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Old 08-17-2013, 10:06 AM   #3
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Old 08-17-2013, 10:22 AM   #4
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So what did Jcr say when you called them? That should have been your first step if it wasn't. They're a great company, and should take care of you quickly.
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Old 08-17-2013, 10:36 AM   #5
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That sucks.
Question? Did you try to get a hold of JCR?
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Old 08-17-2013, 11:33 AM   #6
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Quote:
Originally Posted by West_TN View Post
I just wish JCR was more specific as to which winches will fit and what won't. They just make it sound like if it is 9500lbs or less and not the Warn Powerplant it should fit. I don't mean to knock their product, because the bumper itself was very nice and quality built. Looked really really good too. Just irritated that that winch didn't fit and I had to cut up and brand new bumper.
I'm no fan of JCR in general but, the first call should have been to them before you started hacking on the bumper hoop gusset.

Further as a manufacturer, it is near impossible to find, acquire, and fit every possible combination of products that a customer will try to use with your stuff. Most of us have access to 4 or 5 winches and we try to fit them all with a hoop and gusset to see what will fit and won't. After that, we have to rely on customer feedback to help us figure out what works and what doesn't.

By you not giving them a call and working it out with them, you have done yourself a disservice by now having a hacked up POS, done them a disservice by not giving them a chance to remedy this for you and future customers, and you've done a huge disservice to the next 9.5 Ti owner who may want that product that doesn't read this thread.

And the most valuable lesson here. Never paint anything until it's been mounted, fit, and accessorized as you are going to use it. You're just asking for pain if you don't.
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Old 08-17-2013, 11:53 AM   #7
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No I did not call them. I didn't know what good it would do, because I knew I wasn't going to pay to ship it back anyway. These things are big and heavy so shipping isn't cheap. Plus I had already painted it anyway.
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Old 08-17-2013, 01:20 PM   #8
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No I did not call them. I didn't know what good it would do, because I knew I wasn't going to pay to ship it back anyway. These things are big and heavy so shipping isn't cheap. Plus I had already painted it anyway.
If you don't call, you have no idea what they would have done for you. They may have said deal with it, or they may have said to ship it back on their dime. Next time, you'll know what to do. For now I'd still give them a call and ask, if dealing with this kind of thing is outside your realm of comfort they can probably help get you on track.

Blaine's advice about fitting first before painting is definitely something else you should keep in mind for the future. If you ever get work on more than one TJ, you'll see how much variance there is.
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Old 08-19-2013, 10:02 AM   #9
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Firstly. I sincerely apologize for the problem. We say "most" winches because keeping up with every winch/tube combination is impossible, but the 9.5ti is pretty common and something we should have figured out/had in the description.

I wish you would have called me before you painted it, and certainly before you modified it. We try to be fair and honest, and I would have worked something out with you on exchanging it for something that would fit with that winch. Now our options are a little more limited as we need to work with the modifications and bed-liner already on there.

Is there other tube work you liked in our product line? I may be able to make it fit with the deluxe tube work option.
JcrOffroad, Inc. SWB Wrangler Front Stubby Stinger Deluxe Winch Bumper (CJ YJ TJ)

I'm fine with the resolution of this being public, but please shoot me an email at info@jcroffroad.com so we can work the details out on our normal channels as well.
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Old 08-19-2013, 05:48 PM   #10
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Email sent
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Old 08-19-2013, 06:20 PM   #11
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Thats good customer service right there!!another reason why i bought a jeep- and i get a wave from all the owners on the road!
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Old 08-19-2013, 07:04 PM   #12
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Originally Posted by JcrOffroad View Post
Firstly. I sincerely apologize for the problem. We say "most" winches because keeping up with every winch/tube combination is impossible, but the 9.5ti is pretty common and something we should have figured out/had in the description.

I wish you would have called me before you painted it, and certainly before you modified it. We try to be fair and honest, and I would have worked something out with you on exchanging it for something that would fit with that winch. Now our options are a little more limited as we need to work with the modifications and bed-liner already on there.

Is there other tube work you liked in our product line? I may be able to make it fit with the deluxe tube work option.
JcrOffroad, Inc. SWB Wrangler Front Stubby Stinger Deluxe Winch Bumper (CJ YJ TJ)

I'm fine with the resolution of this being public, but please shoot me an email at info@jcroffroad.com so we can work the details out on our normal channels as well.
I applaud you for going the extra.Your def on my list since Ill be looking for a bumper soon.
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Old 08-19-2013, 09:51 PM   #13
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JCR service is second to none, I'm sure they will take care of this guy. I would buy from them again in a heart beat.

BTW, I'm pretty sure their instruction sheets say to test fit before painting.....
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Old 08-19-2013, 10:47 PM   #14
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For JCR to do anything at all is above and beyond seeing the op cut the dam thing up.
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Old 08-20-2013, 10:41 AM   #15
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Is there a list on compatible Warn winches for these bumpers? I have one already but I need to get a winch still. I want to make sure it will fit before I order it.
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Old 08-20-2013, 10:48 AM   #16
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I know the Engo 10k with a compressor will not fit.
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Old 08-20-2013, 10:49 AM   #17
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The Engo 10k with compressor will not fit.
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Old 08-20-2013, 11:06 AM   #18
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Thanks, I'm looking at Warn winches actually so that should be good.
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Old 08-20-2013, 09:06 PM   #19
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JCR, why not put the measurement of the space that the winch fits into.Since all of the winches Ive looked at show there measurements it would eliminate the prob of what winch fits or doesent.
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Old 08-20-2013, 09:13 PM   #20
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JCR, why not put the measurement of the space that the winch fits into.Since all of the winches Ive looked at show there measurements it would eliminate the prob of what winch fits or doesent.
I could be wrong, but I believe the measurement you're referring to seeing is merely the measurement of the bolt pattern of the winch. And I also believe that JCR provides that measurement.

The problem the OP has is that the winch would not physically fit on the bumper properly because of the added stinger on the bumper. As Blaine pointed out earlier, it is next to impossible for any manufacturer to know whether every single winch will fit; it's just not practical. There is really nothing else JCR can do, except now possibly modify their design since they now have some feedback.

Short of providing the "blueprints" for their bumpers, I'm not sure what else they could give that would tell you exactly what three-dimensional space you have to deal with.
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Old 08-20-2013, 09:17 PM   #21
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I could be wrong, but I believe the measurement you're referring to seeing is merely the measurement of the bolt pattern of the winch. And I also believe that JCR provides that measurement.

The problem the OP has is that the winch would not physically fit on the bumper properly because of the added stinger on the bumper. As Blaine pointed out earlier, it is next to impossible for any manufacturer to know whether every single winch will fit; it's just not practical. There is really nothing else JCR can do, except now possibly modify their design since they now have some feedback.

Short of providing the "blueprints" for their bumpers, I'm not sure what else they could give that would tell you exactly what three-dimensional space you have to deal with.
Why not have the measurement of that area the winch fits into? Say the area is 12in wide.Then you would know not to get a winch wider than 12in.Am I missing something.
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Old 08-20-2013, 09:21 PM   #22
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Why not have the measurement of that area the winch fits into? Say the area is 12in wide.Then you would know not to get a winch wider than 12in.Am I missing something.
How tall is each winch and at what horizontal position is it the tallest? How wide is each winch and at which vertical position is each winch the widest?

In order to measure what space you have for a winch, you kind of need to know the above answers otherwise any provided numbers are useless. They may help one person, but someone else with a completely different winch may be SOL.

And say you manage to make something that fits with all known winches at the moment. Someone might come out with a new winch tomorrow that now is completely different and won't fit.

Quote:
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Short of providing the "blueprints" for their bumpers, I'm not sure what else they could give that would tell you exactly what three-dimensional space you have to deal with.
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Old 08-20-2013, 09:31 PM   #23
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Why not have the measurement of that area the winch fits into? Say the area is 12in wide.Then you would know not to get a winch wider than 12in.Am I missing something.
Because the stinger tube is angled up, forward, and inwards, you need to know how wide it is at X distance above the deck at X distance forward of winch centerline to prevent interference with the stinger gusset.

Even if I could come up with that set of dimensions, I doubt I would trust 1 customer in a 100 to figure it out.
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Old 08-21-2013, 08:53 AM   #24
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Because the stinger tube is angled up, forward, and inwards, you need to know how wide it is at X distance above the deck at X distance forward of winch centerline to prevent interference with the stinger gusset.

Even if I could come up with that set of dimensions, I doubt I would trust 1 customer in a 100 to figure it out.
Saying its angled up makes sense,I didnt realize that.So if a customer buys that bumper how will they know there winch fits.That kind of sucks.
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Old 08-21-2013, 09:30 AM   #25
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Saying its angled up makes sense,I didnt realize that.So if a customer buys that bumper how will they know there winch fits.That kind of sucks.
Many (most) winches have dimensions similar to this.
Warn Industries - Jeep, Truck & SUV Winches: XD9000i

The cti has an extra ~1.5" past that. Which on a bumper like this can create problems. We usually try and note this in the description, but it got overlooked on this bumper. Which is our fault.

I've attached at photo of our V8000S against the same tubework. You can see how much more room the (c)ti series takes up.
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Old 08-31-2013, 08:37 AM   #26
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Ok, just wanted to update everyone on how JCR handled this.

He told me to shoot him an email so I did. We talked a little bit more about what I had to cut and everything, and he asked me if I was interested in the deluxe model thinking the winch should fit. I told him no that really wasn't the look I was going for, and he then offered for me to ship it back on his dime, and they would fix it some way or another.

I told him that wasn't necessary. I made the conscious decision to cut it, and I would live with it. Told him I really appreciated the offer, but that would cost them $120+ in shipping plus whatever the cost of fixing it. Now that is going above and beyond as far as good customer service goes! I mentioned I was planning on ordering their fairlead if they wanted to work something out on that instead and that would save them a lot of money and time. I told them I was by no means asking that they do work something out with me on that, and they didn't have to at all. I was expecting him to email me back saying 10-20% off or something along those lines....

Well I get an email back saying the fairlead is in the mail on its way to me!

Anyways, just wanted to give an update on how we got this handled, and want to give props to JCR Offroad for willing to go above and beyond what they could have.

And like I said in the original post. This thread was never to bash JCR. The bumper itself is awesome and very well made and high quality. I just wanted to let people know that your winch might not fit. Don't do what I did and check first lol.

And thanks again to JCR Offroad.
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Old 08-31-2013, 09:43 AM   #27
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Awesome glad it worked out for you. Got to love great customer service and them going above and beyond to make it right no matter what it took.
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Old 08-31-2013, 06:44 PM   #28
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Good customer service is hard to find these days.Glad theres some of it still around.
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Old 08-31-2013, 06:57 PM   #29
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I will be looking at JCR for future mods. Nice to see a company that knows what customer service is.

OP, BTW did you get your winch mounted? If so explain and pics please. This is the kind of thing that sharing will help others.

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