So my Jeep was coming up with an error code of P0016. This comes up as a camshaft/crankshaft timing belt misallignment. The shop that I took it to used to work on Jeeps, but with the acquisitions and mergers they don't do warranty work for Chrysler anymore. However, they have always treated me right and do the right thing.
They did a look over my Jeep, which took about an hour, and found that i had 2 problems going on. The first was the cams being out of line, and the second to be something with the transfer case. They indicated that the parts were on National back order, which typically means it's a more wide spread problem than first indication would say. They charged me NOTHING for the info, gave me the information for a Chrysler location where i could report the problem for warranty work, and said they may be able to get the parts faster if they weren't already on hand.
SO I called the Chrysler location, which is actually where I originally bought my Jeep. When I was talking to the service rep on the phone, he wrote it off as a bad sensor, and told me that it wouldn't be covered in warranty. I told him what the first service rep told me. The Chrysler service rep said that the first guy didn't know what he was talking about, because my Jeep wouldn't even be able to start if this were the case.
I had 4 issues with this.. and ALL were mentioned to the Chrysler rep.
1) I know the timing belt can skip a tooth, the Jeep will still start and the cams can still be out of line and run.
2) Without actually inspecting it, how can he give me a phone diagnoses?
3) How is he going to throw the first rep under the bus when he "referred" me to that service center, AND the second rep acknowledged that they do work for them for warranty.
4) Why would the service rep tell me what parts would be needed to fix the issue and give me a quote for the parts.
Somebody doesn't know what they're talking about, and i trust the first rep.