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Old 05-26-2013, 05:30 PM   #1
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Rampage products - Please respond

I have read many threads on here that bash companies for issues with products. This is not one.

I have a problem with my rampage top and I have sent several e-mails to the corporate office. I am hoping since I have seen them monitor threads that someone from the company will see this and respond.

Background on my issue.
I purchased my top in October of 2010. I have been very happy with the product. I like its design, I like the way it fits, I like the sound quality. The Sailcloth material has held up wonderfully. However I have come across some of the same issues others have.
1. The zipper that attaches the rear window to the side window has broken. (specifically the left hand or drivers side on mine.)
2. The straps on the top.

My problem started last year when the straps that tie the lowest piece of the top (beneath the window storage pocket) to the roll bars broke. Not a big deal I may have been too forceful in tightening. However as of now I have one count them one strap left on the entire top that has not broken. The strap that goes from the center roll bar to the windshield snapped while loosening the plastic cinch. The drivers side rear strap that hold the top portion of the top down to the tub snapped. The passenger side strap crumbled into dust in my hand.

At this point I have a top that is in great shape with no way to hold it to my Jeep. I understand that there is only a 2 year warranty on the product and that I fine. I am looking for help to repair my top so I can continue to use it. Though i do find it surprising that my Bestop Safari (Which I am having to run now) is five or six years old and the straps are in perfect condition. While the straps from Rampage could not even support the weight of a gallon of milk with out crumbling.

If anyone from Rampage Products sees this please check your corporate e-mail for communications from garlandxj11@gmail.com or feel free to contact me through here. I am looking forward to working with you to find a solution so I can continue using the top that I have grown to love over the past 2 years.



















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Old 05-28-2013, 12:20 AM   #2
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I am confident that the holiday weekend has delayed someone from Rampage from seeing and responding to my post.

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Old 05-28-2013, 08:00 AM   #3
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I bought a Rampage trail top and one of the straps on the bottom top had not been sewn in properly so I emailed them and waited a week no response so I called them. I was told I needed to speak with Jake so after a few calls I spoke with Jake he told me to see if I could find a shop around my area to fix it or I would have to pay for the shipping to mail it back to them. I found a shop and had it repaired the cost was $25 dollars. A few weeks later I received a refund for the repair. Now the other strap has come lose and I will have to take it back to be fix. The top is now one month old and has been fixed twice. After dealing with Jake I will not bother sending in the receipt for the 2nd repair which will be around $25 dollars. It is a nice looking top but I was unlucky and got a bad one or Rampage has drop the ball in the quality department. I will not be buying any more of there products.
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Old 05-28-2013, 08:05 AM   #4
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Man, I thought I was set on a Rampage top... Now all these stories of straps ripping and zippers busting have got me second guessing myself
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Old 05-28-2013, 08:18 AM   #5
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if you can go through the company you bought it from it will be much more painless. i tried for over a week and jake didnt respond to me. claimed to email and call but i never heard anything from him. and he also had a 2nd number for me he never tried. Quadratec took care of the issue immediately. i dont consider any of my post as bashing. i just speaking my experiance good luck
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Old 05-28-2013, 08:49 AM   #6
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Thank ya'll for the responses as it keeps the thread on the first page increasing the chances the someone from Rampage will see it. I have already called and sent an e-mail. This is a secondary route to capture their attention. It is easy to have a bad experience and become jaded about dealing with a company. I am hoping that Rampage will respond and contact me so we can put our heads together to find a solution to the problem I am experiencing with their product. I am also hoping that this thread will give them the opportunity to display their customer service in the hopes they can gain new customers as well as restore the faith of a few old ones.
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Old 05-28-2013, 12:07 PM   #7
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Can't say if it is a common problem or not. Here is a long thread with issues on the top. Rampage Fast Back bowless soft top review (replaced Viking fast back) - JeepForum.com
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Old 05-28-2013, 01:51 PM   #8
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I bought a frameless about 2 years ago and I have had 2 straps broke and now all the stitches that hold the Velcro to the top is letting go. I love the top but I expected it to last at least a little longer than this
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Old 05-28-2013, 01:55 PM   #9
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Anyone have any issues with Rampage cab cover 1161? I ordered an open box sale via ebay which should be here sometime in the beginning of June. I've checked for reviews on amazon since there wasn't anywhere else for reviews and it was mixed(prior to purchasing on ebay=doing my homework). I know nothing is 100% waterproof but thats nothing scotchguard cant fix... I hope.
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Old 05-29-2013, 12:30 PM   #10
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so far so good on my softop..
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Old 05-29-2013, 04:00 PM   #11
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Quote:
Originally Posted by Garlandxj View Post
I am confident that the holiday weekend has delayed someone from Rampage from seeing and responding to my post.
It is a 3 year old, well almost, top. I can tell you that I have a Bestop safari I run year round for the last 2.5 years. The velcro that goes around the roll bar by the header bar ripped off in my hand 1 week after buying it (I sewed it back on, crappy design if you ask me). The center strap disintegrated like one of yours did about 6 months ago (Rigged in a belt style piece between the center bar and footmans loop on the windshield at the same time using an old YJ HD velcro and clip set so now I dont have to undo the whole strap from the footmans loop). Two weeks ago I broke 2 straps on each side of the center roll bar (again broke out the needle and thread, ie fishin line, and some extra strapping and did the repair). I am now waiting on the rear tie downs to fail as well.
I guess my whole point is that a warranty is only so long and I may be wrong but 3 years is a good amount of time to have those type of straps last out in the elements and heat and I am not positive of their warranty period. I can say that Bestop would not warranty anything other than the velcro that broke due to time. I could have taken it back to 4WP and exchanged it but since it was/is a crappy design Ijust sewed it and moved on.
Don't take this as any flaming or bashing just an observation.
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Old 05-31-2013, 07:55 PM   #12
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UPDATE:

Jake from Rampage has responded to my e-mail and we have begun working out a solution to my problem. My top is out of warranty and I am aware of that. Thank you Jake for your response and I am looking forward to posting the resolution to my issue what ever that may be.
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Old 06-11-2013, 10:04 PM   #13
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My zipper broke in an extreme weather change here in Denver. My top WAS at that time, right at 2 years. I wrote the company and heard nothing. I ordered a fix it zipper of my own but it didn't work and I noticed I was missing a few teeth from the back window passenger side. I wrote again and still no response. I sing the praises of the top whenever asked, but waiting over a month for a response is BS. I will likely try to get an upholstery shop to sew in a new zipper to the back window and count myself lucky that nothing else has gone wrong.
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Old 06-11-2013, 10:47 PM   #14
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I was going to reccomend a shop that does interior work on cars can usually fix these types of problems as long as the top material itself is in good condition. Check around there are shops that do great work that aren't gonna charge you the price of a new top if you look hard enough. If you have car clubs in your area ask those guys who they get to do their work.
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Old 06-11-2013, 11:03 PM   #15
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Quote:
Originally Posted by lolitsdaelan View Post
Man, I thought I was set on a Rampage top... Now all these stories of straps ripping and zippers busting have got me second guessing myself
^^ In total agreement! I am now looking at the Besttop Trextop NX. Again, all these same issues have me concerned...

Best of luck!

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