I recently replaced my soft top with a Smitybilt. I must commend them on everything. I originally bought a soft top on ebay, it was a smitybilt, about a year later the rear zipper was done and the threads pulled out. well I installed snaps to get through. This year, 2yrs after purchase, it is butt cold in ohio, I called and smitybilt has a 2 year warranty. to sum it up, I emailed them pictures and a copy of my receipt and they two day aired my new soft top to me at no cost. So I will say their customer service is wonderful.