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Old 03-28-2012, 10:29 AM   #1
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so Rancho warranties are a joke...

so i have rancho 9000xl shocks on my tj. i got the ones for 6" of lift. after i did my sye work and adjusted the pinion angle, the shocks came into contact with my coil buckets and destroyed the shocks. i know i should have realized it...but i contacted rancho and talked to a tech. they stopped me short right after i said i had an RC lift. they said it voided the warranty. but wtf, rancho doesnt make a 6" lift kit for TJs. so basically there is no warranty for these shocks regardless? all i was trying to do was get 2 new rear shocks for a discounted price. let me know what you all think. and i have been promised a call back since January 8. this pisses me off more than the shocks...

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Old 03-28-2012, 10:33 AM   #2
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How is this rancho's problem?

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Old 03-28-2012, 10:41 AM   #3
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Originally Posted by TJe0454 View Post
the shocks came into contact with my coil buckets and destroyed the shocks.
Tell us again why you're blaming Rancho for a problem they had nothing to do with?

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How is this rancho's problem?
X2.
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Old 03-28-2012, 10:45 AM   #4
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How is this rancho's problem?
x3... sounds like user error...
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Old 03-28-2012, 11:16 AM   #5
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x3... sounds like user error...
Coupled with "failure to read" with respect to the Rancho warranty.

Here is an excerpt:

The warranties do not apply to extended length shock absorbers or products not specifically listed for applied vehicle.
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Old 03-28-2012, 12:33 PM   #6
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Originally Posted by tangofox007 View Post
Coupled with "failure to read" with respect to the Rancho warranty.

Here is an excerpt:

The warranties do not apply to extended length shock absorbers or products not specifically listed for applied vehicle.
you should read before commenting. i bought the shocks that were specific to a 2001 Jeep Wrangler TJ with 6" of lift.
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Old 03-28-2012, 12:41 PM   #7
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so i have rancho 9000xl shocks on my tj. i got the ones for 6" of lift. after i did my sye work and adjusted the pinion angle, the shocks came into contact with my coil buckets and destroyed the shocks. i know i should have realized it...but i contacted rancho and talked to a tech. they stopped me short right after i said i had an RC lift. they said it voided the warranty. but wtf, rancho doesnt make a 6" lift kit for TJs. so basically there is no warranty for these shocks regardless? all i was trying to do was get 2 new rear shocks for a discounted price. let me know what you all think. and i have been promised a call back since January 8. this pisses me off more than the shocks...
I'm trying to figure out the basis for the discount after you destroyed the parts regardless of any warranty implied or othewise?

You bought them, installed them incorrectly, you now own them. If you want more shocks, buy them, cycle the suspension this time and correct the deficiencies accordingly to protect your shock investment. Or tear them up again and buy more.
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Old 03-28-2012, 12:54 PM   #8
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Originally Posted by TJe0454 View Post
so i have rancho 9000xl shocks on my tj. i got the ones for 6" of lift. after i did my sye work and adjusted the pinion angle, the shocks came into contact with my coil buckets and destroyed the shocks. i know i should have realized it...but i contacted rancho and talked to a tech. they stopped me short right after i said i had an RC lift. they said it voided the warranty. but wtf, rancho doesnt make a 6" lift kit for TJs. so basically there is no warranty for these shocks regardless? all i was trying to do was get 2 new rear shocks for a discounted price. let me know what you all think. and i have been promised a call back since January 8. this pisses me off more than the shocks...
You broke em. if your pinion angle is too severe and you're tearing up shocks, revisit your shock mount set-up.
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Old 03-28-2012, 04:45 PM   #9
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Originally Posted by TJe0454 View Post
you should read before commenting. i bought the shocks that were specific to a 2001 Jeep Wrangler TJ with 6" of lift.
That would mean they have to be extended length, no?


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The warranties do not apply to extended length shock absorbers or ...
What did I miss?
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Old 03-28-2012, 05:46 PM   #10
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Ok, I agree that the OP apparently caused the failure of these shocks due to his own actions, but......
Are you guys saying that there is no warranty if you buy the Rancho shocks that Rancho themselves list for a vehicle if there is a lift on it? I am putting a 2" (BB) suspension spacer lift on my Jeep and a set of Rancho RS5000's, the ones that Rancho themselves list for my Jeep with a 2" lift. I just assumed that the lifetime warranty would mean that I could get replacements when they wear out.

I worked for several auto parts stores for years and have never turned away a warranty claim on shocks because of a lift kit...... improper installation yes, but not just because of a lift kit.
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Old 03-28-2012, 06:18 PM   #11
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Here's their warranty page verbatim:

Performance Guarantee and 90-Day Risk-Free Ride Offer
We challenge you to try our Rancho® RS9000XL™ Shock Absorbers or our Rancho® RS7000MT™ Monotube Shock Absorbers risk-free for 90 days - if these products* don't meet the challenge, call us for your money back.

Try qualifying Rancho® products* for 90 days. We guarantee you'll experience the Rancho® performance difference! If, for any reason, the qualifying products* don't live up to your expectations within the first 90 days, return the products and we will refund your original product's purchase price (which shall not exceed the manufacturer’s suggested retail price), plus labor (not to exceed $50 per pair). We're that confident you will be satisfied with Rancho® RS9000XL™ shock absorbers! For questions about this offer, please contact our customer service department at 734-384-7898.

*Offer limited to the purchase of four (4) RS9000XL™ shock absorbers. This offer does not include products which have been modified, improperly applied or installed on vehicles used for commercial or racing purposes. Offer valid only in North America and Canada on vehicles used for private, non-commercial use and may be withdrawn at any time.

Limited Lifetime Warranty (limited to qualifying Rancho® products only)*
Tenneco warrants qualifying Rancho® products against defects in materials or workmanship (except finish) when used under normal operating conditions for as long as the products are installed on, and the original purchaser owns, the original vehicle on which they were installed.

Limited Lifetime Warranty Qualifying Products:
Rancho® quickLIFT™
Rancho® RS9000XL™ Shock Absorbers
Rancho® RS7000MT™ Monotube Shock Absorbers
Rancho® RS5000™ Shock Absorbers
Rancho® Light Truck Suspension Components

2-Year, 24,000 Mile Limited Warranty*
Rancho® MyRide™ Wireless Controller carries a 2-Year, 24,000 Mile Limited Warranty against defects in materials or workmanship (except finish) under normal operating conditions. Any modification to the product or use inconsistent with the intended application voids this warranty.

1-Year, 12,000 Mile Limited Warranty*
Rancho® RockGear™ products carry a 1-Year, 12,000 Mile Limited Warranty against defects in materials or workmanship (except finish).

90-Day Limited Warranty*
Rancho® RS9000XL™ extended length and coil-over shock absorbers carry a 90-Day Limited Warranty against defects in materials or workmanship (except finish).

*Tenneco's obligation under the Limited Lifetime Warranty, 2-Year Limited Warranty, 1-Year Limited Warranty and 90-Day Limited Warranty is limited to replacement of the defective or worn-out product (except finish) with the same (or substantially comparable) product in accordance with this warranty. Cost of removal and installation are not included, and any incidental and consequential damages are excluded under this warranty, regardless of when the failure occurs. The warranties have no cash value and are valid only in North America and Canada. The warranties do not apply to products which have been modified, improperly applied or installed on vehicles used for commercial or racing purposes. Further, these warranties are limited to use on privately owned passenger cars or light trucks. The warranties do not apply to extended length shock absorbers or products not specifically listed for applied vehicle. The warranties do not apply to normal wear components, including, but not limited to, suspension bushings, tie rod ends, ball joints or spherical rode ends.

To make a claim under this warranty, return the worn-out or defective product with the dated original receipt to the dealer or retailer from whom it was purchased or to a Tenneco dealer for verification and exchange under this warranty.

All other warranties not specifically set forth herein, express or implied, are hereby expressly disclaimed to the extent permissible by applicable law. The applicable warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. Any implied warranties you may have under state law that may not be disclaimed are limited to the same duration as the applicable warranty set forth herein. Some states do not allow limitations on how long an implied warranty lasts or do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations and exclusion may not apply to you.

Tenneco will contact warranty-serviced consumers to conduct customer satisfaction surveys relating to product and warranty service. Survey activity will provide valuable feedback and help measure the level of consumer satisfaction in different markets.
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Old 03-28-2012, 10:02 PM   #12
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Anytime anyone lifts a vehicle that high, and they came back to me, asking me to cover ANY warranties on anything, I'd have to bite my tongue to keep from laughing at them.. You do heavy mods on the cheap, and try to cut corners, you usually get what you pay for, and one long drawn out headache.. Then you end up selling the frankensteined jeep for way less than you've dumped into it, out of utter frustration.. I see heavily modded 4x4s everywhere that are selling for way less than some guy dumped into it. If you're gonna do it, do it right, and not on the cheap, and don't expect any one else to pay for your blunders..
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Old 03-29-2012, 09:51 AM   #13
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Ok, I agree that the OP apparently caused the failure of these shocks due to his own actions, but......
Are you guys saying that there is no warranty if you buy the Rancho shocks that Rancho themselves list for a vehicle if there is a lift on it? I am putting a 2" (BB) suspension spacer lift on my Jeep and a set of Rancho RS5000's, the ones that Rancho themselves list for my Jeep with a 2" lift. I just assumed that the lifetime warranty would mean that I could get replacements when they wear out.

I worked for several auto parts stores for years and have never turned away a warranty claim on shocks because of a lift kit...... improper installation yes, but not just because of a lift kit.
I know the issue the OP had, as I had the same issue and mangled some shocks myself. I would fully expect any company to warranty their product when it is used correctly, but when you rotate the pinion up high enough, the stock shock mounts are no longer a good mounting solution unless you flip the shocks over and mount them piston down (which I did).

OP, look into new mounting options which can be tacked on your rotated axle housing. I used Nth Degree shock shifters.
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Old 03-29-2012, 10:01 AM   #14
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Shoulda bought a Bilstein, at least they are lifetime warrantied. The only reason I feel Rancho is still in business is the name they "used" to have.
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Old 03-29-2012, 12:07 PM   #15
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Umm, have to agree with the others. No one I know of has a warranty that covers "due to improper installation".

If they have no control over how it's installed how would they be responsible?

Admit to yourself you made a mistake, fix the problem that caused it, and move on. Life's too short.
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Old 03-29-2012, 07:38 PM   #16
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Shoulda bought a Bilstein, at least they are lifetime warrantied.
Not exactly.

An excerpt from the Bilstein warranty:

There are only a few specific exceptions to this warranty. They include:
original equipment shock absorbers - which are warrantied by the vehicle manufacturer,
improper installation,
racing, driving competition or off-road use,
use on modified or other than Bilstein-recommended vehicles.


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Old 03-30-2012, 09:03 AM   #17
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They are lifetime warrantied, but there are always exceptions.....they are the only ones who offer that though.
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Old 03-30-2012, 10:28 AM   #18
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They are lifetime warrantied, but there are always exceptions.....they are the only ones who offer that though.
Except for the exceptions!!!
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Old 03-30-2012, 10:32 AM   #19
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They are lifetime warrantied, but there are always exceptions.....they are the only ones who offer that though.
Limited Lifetime Warranty Qualifying Products:
Rancho® quickLIFT™
Rancho® RS9000XL™ Shock Absorbers
Rancho® RS7000MT™ Monotube Shock Absorbers
Rancho® RS5000™ Shock Absorbers
Rancho® Light Truck Suspension Components

As any other brand, they don't cover improper installation.

Almost all the major brands offer lifetime warranty... Gabriel, Monroe, KYB, etc.

I used to sell auto parts... we warrantied shocks all the time.

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