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Old 09-11-2007, 09:45 AM   #1
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Exclamation Stealership Help!!- Ambiguous charge for a jeep still under warrenty?

Alright,

So Since i purchased my first jeep about a month ago, ive been having suspension issues and all kinds of problems. with it swaying back and fourth, death wobble etc etc. And the mechanic said that its prob one of the worst ones he has felt in a looong time.

However, It has a 3.5" lift kit and Stock rims / tires when i bought it from a JEEP dealership down in Texas.

I took it to Lithia Jeep / Dodge here in Denver, co (off of arapahoe) to get it checked out since its my wifes daily driver.

They said, that the front steering shock is bad and and the front suspension components are sqeeking due to loose bolts and he wanted to "rebalance the tires". So I was like ok.. how much is that he said it was going to be $288 to do that I was like I thought it was covered under warrenty since its only got 21,000 miles on it and its a 2005 wrangler.

The Stealership also said that "If the stock bolts have been touched we cant tighten up the and cover that under warrenty work." I have already gone though and tightened up the bolts once before, and the stupid things have backed off with in a month of just street driving. I asked him if this was covered and if they could tighten up the stock bolts, he said no its not, and wanetd to charge me $150 to do this because they have been touched so i told him alright i'll bring it home and get it taken care of since I have all the tools to do that.

He then said that "It will be $106 for us looking at it today" I told him no its not, because this is still under factory warranty, and he said that since nothing was replaced, it will cost me $106 for them looking at it..

Im going to call up the Jeep customer service dept because that is CRAP. What do you guys think I should do?

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Old 09-11-2007, 10:35 AM   #2
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Really doesn't sound like a dealership problem. You bought a used Jeep at a dealership in Texas that had been modified. Now you're expecting a dealer in Colorado to warranty aftermarket work when they didn't do the install nor do they have any history on the work/lift.

In all fairness, the only one who might be obligated to help you out under warranty would be the guys in Texas where you bought it. The Jeep drivetrain warranty most likely isn't going to cover the lift --- but there are enough Jeep salemen on here that they might also shed some light.

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Old 09-11-2007, 10:51 AM   #3
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I 100% agree with you that the parts that are after market shouldnt be warrantied out since they are not OEM.

However, since no work was done on the vehicle, I dont think that taking it in for them to look at it to make sure that the parts that were bad wernt covered under warranty.

As a result since no work was done (rebalancing OEM tires, tightning of the stock bolts etc) they want to charge a $106 fee.

I have never had this kind of extorsion from a dealership that done with any other manufacture, GM or Ford.
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Old 09-11-2007, 12:18 PM   #4
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The dealership is NOT going to do ANY work for free. If you pruchased the vehicle from them and are on "good" terms with them that would be a different story.

WhiteYJ is right, you can't expect them to look at something and not charge someone for it. The bottom line is that either the customer pays or Mopar pays and since this issue seems like a drive-ability issue associated with a modification, then it's the customer that pays until proven otherwise.

I don't think rebalancing tires and retorquing bolts is covered under warrenty anyway. If you have a defective component or system then it could be covered but the issues surround the suspension and that "system" has clearly been modified.
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Old 09-11-2007, 02:40 PM   #5
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Warranties are funny things anymore. I have a 60k 100% maintenance plan on one of our cars. Good news is it covers "normal" preventative maintenance. So like clockwork every 3,000 she's in for a oil change and the normal schedulesd stuff. But it does not cover parts that wear under normal usage such as brakes & tires.

A dealership is in business to make money. Not just from selling cars but the servicew bays as well. If that service mgr isn't generating income for the dealership he's gone and the next one is in.
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Old 09-11-2007, 02:42 PM   #6
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So I called up the jeep dealership and asked them how much it would be to install the steering shock. They said that it wouldbe ~30 more than what they were going to charge me to "look at the jeep"

So, I told them that I might as well get something out of it if I had to pay the $106. They called back about an hour later and said that they dont have one in stock and it will be ~3 days before they get one in and wernt going to charge me anything which is awesome.

Moral of the story, Dont bring a jeep to the dealership if its suspension related and there is a lift kit installed.
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Old 09-11-2007, 02:52 PM   #7
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I'm glad everything worked out for you... I would never ever ever take my Jeep to a dealership for anything... But I don't have any warranty either
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Old 09-11-2007, 03:24 PM   #8
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Most dealerships can't charge for anything unless there is actual work taking place. So basically if you have it in there for them to give you an estimate or to see if something is going to be covered under your warranty then they shouldn't charge you for the diagnosis. Now if they did some work then by all means be prepared to support the fact that they don't make much money on selling new cars.
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Old 09-11-2007, 03:48 PM   #9
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I agree with Jack. I wouldnt pay anthing to have anyone give me an estimate. That is the purpose of an estimate. I also agree however that if they did any work that was not covered under warranty that you better be ready to pay big time. If they did no work, no computer diagnostics or anything of that nature they wouldn't get a cent from me!! I took a dodge dakota in to the dealership one time to get a problem with the carpet fixed under warranty and when I got back to pick it up they had changed the front brakes and the oil and tried to charge me for that. I told them they were insane and got a free oil change and free brake job. But also my carpet never got fixed, they said they would have to order new carpet and I never heard anything about it.
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Old 09-11-2007, 04:32 PM   #10
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I wonder if it had something to do w/ me calling up Jeep today and them giving the dealership a call in regards to it?

Tomorrow im going to be taking it back to the "GO" Jeep dealership here in Denver since its still under the 90 day warranty as well as factory warranty. Hopefully they might be able to get stuff done and fix this thing.

It was pretty bad when the jeep tech told me that that was one of the worst jeeps he has driven in a long time (as far as crappy / sloppy suspension is concerned). They even told me today that it is a safety hazard its so bad.

Tonight im going to try and replace that Front steering stablizer shock, and jack it up and suspend it by the frame and let both the front / rear axles hang there while I go though and tighten the crap out of everything under there. Do you think it would be worth it to remove the nuts and then add lock-tite to them and torque them back down??

Not sure if I should use my 320ft/lb impact gun or if i should use my 1" ratchet w/ 18" breaker bar and w/ high impact sockets (black ones) to torque them down. When all else fails get a bigger ratchet! LOL
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Old 09-11-2007, 04:34 PM   #11
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Hit all your suspension components with the gun.
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Old 09-11-2007, 10:46 PM   #12
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Tonight I jacked up the front and rear and and let the suspension components just hang. Then I took that 320ft/lb impact gun and snugged the crap out of every single nut / bolt that related to the suspension components.

The Trac-bars were prob the worst off because I was able to snug them down another 2-3 full turns (and that is ontop of the alright 1.5 turns that I had snugged them down once before by hand about 4 weeks ago.

The suspension is a world of a difference better, however I can tell that the crappy "B" load rated tires are still contributing to the lateral motion.

That will be the next step.
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Old 09-12-2007, 03:09 AM   #13
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Just so you know I took my jeep to the stealership for some wobble issues and I have had my rims and tires replace (just turned over to 8k miles on my 06) and they replaced my stabilizer due to some tech bulletin and only replace it if it is mentioned. Maybe ask them about the tech bulletin they got a while back about that. Good luck with the rest. Refer them to http://www.free-lemon-law-guide.com/...n-moss-act.php
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Old 09-12-2007, 09:05 AM   #14
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Awesome, Good call on the tires / rims. It seems pretty smooth though out the the acceleration / interstate speeds, it only happens when a pothole / bump is hit.
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Old 09-12-2007, 09:26 AM   #15
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I always assume that the minute you touch your car with significant aftermarket parts the dealerships will use that as an excuse not to honor the warranty. I'm sure burried in the fine print of the warranty is something that says if you alter the vehicle all bets are off.

That's why I would recommend holding off on mods (Jeeps or any other vehicle) until the warranty expires.

Just my two cents.
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Old 09-12-2007, 10:34 AM   #16
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Quote:
Originally Posted by EnigmaMan View Post
Tonight I jacked up the front and rear and and let the suspension components just hang. Then I took that 320ft/lb impact gun and snugged the crap out of every single nut / bolt that related to the suspension components.
Do you realize how stupid this is? The bolts all have a maximum torque value, and that is no where near 300ft/lbs (not that your impact wrench can output that much, but that is another story). It is very easy to stretch the threads on the bolts, ruining the bolt and nut. The trackbar bolts (axle end) themselves have a maximum value of 55-65ft/lbs. Personally, I have stripped them out at 75ft/lbs.

The first thing you should do is buy a Factory Service Manual (FSM). It will tell you how to take apart and put together every part on your Jeep. The second thing to do would be to buy a decent torque wrench.

If you are new to wrenching, I suggest going to Stu Olson's website and looking around. You will gain a lot of information there.

Edit: all suspension components need to be tightened to spec with the vehicle on the ground.
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Old 09-12-2007, 04:04 PM   #17
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Honestly torque specs on the suspension bolts are a bunch of huey. I've had bolts torqued with a torque wrench back out from their prescribed poundage. I tighten my suspension bolts past their spec and don't have a single problem with them. I'm gonna bet money that none of the guys in the bay at the dealer are using a torque wrench to tighten down your bolts either. There are times and places for torque specs. Diff cover bolts? Yes Driveshaft bolts? Yes Manfold bolts and studs? Yes definitely Control Arm bolts? Not so important.
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Old 09-12-2007, 05:30 PM   #18
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just lock-tite everything


KIDDING!!!!!!!!!!!

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