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Old 12-20-2006, 10:47 PM   #31
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I have an 04, and mine sits level.
I do not feel like I am going to fall out unless I have it tilted over on the rocks.

Print this forum and take to him.

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Old 12-20-2006, 10:48 PM   #32
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X2, very good.

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Old 12-21-2006, 10:20 AM   #33
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Quote:
Originally Posted by Geeps View Post
I would shoot an email to Chrysler regarding that seat and the dealer's response.
I second this motion.


and the dealer should put everything in writing. starting with what you asked them to look at. then they write what they found. in your favor or in theirs. Being a 5 star dealer is not a automatic thing, its a privlidge bestowed upon them by chrysler. get the big boys involved. I'd recomend not getting upset at the person you get on the phone just state the facts what the dealer said, because chrylser will call and talk to the service manager. Good luck with it.
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Old 12-21-2006, 10:40 AM   #34
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If they are truely a five star dealer you could file a complaint with the five star oganization (Independent certification organization) then sit back and watch the dealer jump through hoops. These dealers usually care more about their five star rating then even the BBB. What the dealer is telling you seems to be bunk to me. If anything a tilted seat placed in a vehicle that the doors can be removed and usually are removed at various times is completely unsafe (my opinion of course).
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Old 12-21-2006, 10:52 AM   #35
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one other thing you can try is to ask the dealership for the regional office's phone number. i did that once at a toyota dealership and they would not give it to me, instead thay fixed the problem. just a thought.
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Old 12-21-2006, 12:19 PM   #36
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These are great suggestions -- I definitely didn't consider them. One thing that may complicate going to Chrysler is that they are not a 5 star dealer. They're relatively new.

This whole experience has really taught me something. Having a warranty has nothing to do with peace of mind.

Zero.

There were other problems with the Jeep. I bought that Jeep in September 2006 -- under warranty. In under 4 months of ownership the car has resided in the shop for 1.3 months. Bizarre circumstances. It's STILL in the shop. I dropped it off last Sunday and I go to work everyday without even thinking about arranging a ride to go pick it up because I have no expectation that the dealer will call me. I walk around with a rough idea that "I'll see the car probably before January." Maybe not.

I'm a guy who used to hobby with cars -- still do. I have a Boss 302 replica in my garage now (awaiting me to finish installation of the drive train and interior) I bought the Jeep (my favorite car) because I want to stay married and the constant weekend garage work was a strain.....on my wife. Even friends and neighbors were giving me the business about being a middle aged grease monkey.

HA!

So now, instead of peaceful Saturday monring sessions in my garage with Crimson Tide playing on the TV while I problem solve and wrench my way into pretty damn nice oldie-but-head-turning reliable transportation -- I:
  • Call for dealer appointments
  • Call to negotiate with a service advisor what should be done.
  • Show up on time only to stand around while the dealership people ignore me.
  • Spent an hour getting a rental car.
  • Wait 3-5 days before getting a call from the service advisor (or as is usually the case, call multiple times leaving messages)
  • Experience the joy of having the advisor completely forget what was explained to him (most recently, I typed a clear letter explaining
the issues -- they didn't read it)

Then, all of that positions me to begin playing the game -- will they fix it, and if so, will it be fixed correctly? As a bonus, I get to play "bring the car back," featuring the "negotiate with the advisor" subroutine.

Warranty's are overrated. New cars are overrated. THERE ARE only three things that provide automotive peace of mind.
  1. A car that is actually reliable, regardless of the existence of a warranty.
  2. An owner who has the capacity to do repair -- or -- access to an honest, competent mechanic.
  3. Low expectations. Having little or no need to drive a decent looking car in good condition, and having back-up or alternate means of getting to where you need to be (low reliance on the car).

None of these has to do with buying a NEW car or buying warranties. Sorry for the rant. I was turning right at an intersection and almost rolled out of my TJ and bonked my head on the PDA Phone of a jaywalking lawyer!
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Old 12-21-2006, 12:48 PM   #37
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Quote:
Originally Posted by Siggie View Post
These are great suggestions -- I definitely didn't consider them. One thing that may complicate going to Chrysler is that they are not a 5 star dealer. They're relatively new.

This whole experience has really taught me something. Having a warranty has nothing to do with peace of mind.

Zero.

There were other problems with the Jeep. I bought that Jeep in September 2006 -- under warranty. In under 4 months of ownership the car has resided in the shop for 1.3 months. Bizarre circumstances. It's STILL in the shop. I dropped it off last Sunday and I go to work everyday without even thinking about arranging a ride to go pick it up because I have no expectation that the dealer will call me. I walk around with a rough idea that "I'll see the car probably before January." Maybe not.

I'm a guy who used to hobby with cars -- still do. I have a Boss 302 replica in my garage now (awaiting me to finish installation of the drive train and interior) I bought the Jeep (my favorite car) because I want to stay married and the constant weekend garage work was a strain.....on my wife. Even friends and neighbors were giving me the business about being a middle aged grease monkey.

HA!

So now, instead of peaceful Saturday monring sessions in my garage with Crimson Tide playing on the TV while I problem solve and wrench my way into pretty damn nice oldie-but-head-turning reliable transportation -- I:
  • Call for dealer appointments
  • Call to negotiate with a service advisor what should be done.
  • Show up on time only to stand around while the dealership people ignore me.
  • Spent an hour getting a rental car.
  • Wait 3-5 days before getting a call from the service advisor (or as is usually the case, call multiple times leaving messages)
  • Experience the joy of having the advisor completely forget what was explained to him (most recently, I typed a clear letter explaining
the issues -- they didn't read it)

Then, all of that positions me to begin playing the game -- will they fix it, and if so, will it be fixed correctly? As a bonus, I get to play "bring the car back," featuring the "negotiate with the advisor" subroutine.

Warranty's are overrated. New cars are overrated. THERE ARE only three things that provide automotive peace of mind.
  1. A car that is actually reliable, regardless of the existence of a warranty.
  2. An owner who has the capacity to do repair -- or -- access to an honest, competent mechanic.
  3. Low expectations. Having little or no need to drive a decent looking car in good condition, and having back-up or alternate means of getting to where you need to be (low reliance on the car).

None of these has to do with buying a NEW car or buying warranties. Sorry for the rant. I was turning right at an intersection and almost rolled out of my TJ and bonked my head on the PDA Phone of a jaywalking lawyer!
At least the seat belts still work
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Old 12-21-2006, 12:55 PM   #38
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At least the seat belts still work
That's accentuat'in the positive!
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Old 12-21-2006, 01:00 PM   #39
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Talking

HELP Ive fallen and i cant get back in !!!!!!!
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Old 12-21-2006, 01:18 PM   #40
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It's really hard to believe that a dealer wouldn't correct something that's possibly a safety issue.

If it's a general warranty, not a warranty given to you by that dealer, take it to Joe Kerley's. If nothing else, just drive it over to them and ask them about the seat.
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Old 12-21-2006, 01:41 PM   #41
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If you purchased the Jeep new, has it been into service 3 times for the same problem? If so, check into the lemon laws of the state. sometimes it is a pain in the ass to deal with but under certian circumstances you can have the state force the dealer to get you a new car. I worked at a dealership (hyundai) where that happened twice for an air bag light problem. but at least at my dealership they were co-operative and did everything to help the customer.
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Old 12-21-2006, 02:49 PM   #42
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I bought it used. The car had a year and a half of use before I bought it -- but it's still under basic warranty.

So, the car is new to me and I reported all of its faults to get them squared away before the basic warranty ran out. Ya'll know Jeeps way more than I do -- perhaps this history will be of interest:

Driver mirror vibrated so badly at times, I couldn't make out cars behind me -- cars like cop cars! LOL! The mirror was replaced. Still vibrated. Vibrates to this day. I was told that normal. I let that slide.

The wheel shimmmies on smooth road at EXACTLY 52-55 MPH. Without failure. New street tires. Balanced twice. Still shimmies. I was told that the Mopar steering damper is inherently a poor design. Replaced it. Still shimmies. Then I was told the sterring box was defective. Replaced that. Still shimmies. Finally, I was told that it is normal for Jeeps to shimmy. I let that slide.

There was a noise coming from the throwout bearing. Occurs with the foot off the clutch. Quiets down when the clutch pedal is depressed. Dealer said the throwout bearing and pinion bearings were bad. Replaced them. Noise persists. AFTER that, I was told by a different dealer that the noise is normal in Jeeps and the bearing replacements were not needed. Spoke to two independent mechanics who said it isn't. One thought it was a bearing supporting the tranny output shaft. Opinions varied. I let that slide.

I could go on. I have a bunch of stories about this troubled Jeep. The culmen was the rap the dealer gave me about the seats though. That was one for the highlight film. I'm beining to see why the previous owner got rid of the car after a year and a half. Did I mention water in the trunk?

I'm a patient person though. I will stick with the car.
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Old 12-21-2006, 02:56 PM   #43
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Siggie, is there any evidence that your jeep was ever wrecked?

I get water in the trunk when it rains really hard.
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Old 12-21-2006, 03:00 PM   #44
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Not all Jeeps, but some do require a little extra work to get all the bugs out.

If you need to get a close up look at a seat without any problems, let me know. Sunnyvale is 5 minutes from me.
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Old 12-21-2006, 03:00 PM   #45
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Siggie, is there any evidence that your jeep was ever wrecked?

I get water in the trunk when it rains really hard.
(Those dancing girls crack me up!)

Actually, I have not checked. - Reason being I have a Carfax report that indicates no accident history....
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Old 12-21-2006, 03:03 PM   #46
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Not all Jeeps, but some do require a little extra work to get all the bugs out.

If you need to get a close up look at a seat without any problems, let me know. Sunnyvale is 5 minutes from me.
Thanks Geeps! I will post pics when I get the car back, but a good attorney might be more useful.
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Old 12-21-2006, 03:10 PM   #47
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Quote:
Originally Posted by Siggie View Post
(Those dancing girls crack me up!)

Actually, I have not checked. - Reason being I have a Carfax report that indicates no accident history....
(Just spredding the holiday cheer )

Ok, from what I hear, Carfax report is good. It was just a thought since there are so many bugs.
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Old 12-21-2006, 03:15 PM   #48
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(Just spredding the holiday cheer )

Ok, from what I hear, Carfax report is good. It was just a thought since there are so many bugs.
There they go -- cracking me up again!

Yeah -- and it was a good thought. In fact, I considered that as one of the causal factors for all of these problems. That and the still unrefuted supposition that as a result of a childhood accident playing with a Jeep toy, Lucifer has invaded my beloved Jeep.
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Old 12-21-2006, 05:08 PM   #49
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What they are telling you is BS tell them that you contacted chrysler and they said the seat should NOT be that way. I have 05 and and my seat is straight yeah like i said its BS take it back and tell them that they have to fix it or you will take them to court.
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Old 12-21-2006, 06:01 PM   #50
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This is exactly what you should do. That is what they are there for. Trust me. Tell 'em, jeeptales!!!

Quote:
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one other thing you can try is to ask the dealership for the regional office's phone number. i did that once at a toyota dealership and they would not give it to me, instead thay fixed the problem. just a thought.
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Old 12-21-2006, 06:49 PM   #51
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An update:

I just spoke to the service manager. He sure did do me a big favor -- he covered another warranty concern and he was really cool about it. The other thing is that he said that the information about the seats CAME FROMN CHRYSLER'S TECH SUPPORT person.

To be fair to the dealership, and I hope that anyone who's read this string sees this, the dealership isn't making that claim. It's Chrysler. Chrysler TECH support!

So, all you TJers driving with level seats better pay up your life insurance!

To be clear -- the beef I now have is with Chysler. This dealership is just doing their job.
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Old 12-21-2006, 09:50 PM   #52
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I have to admit to being a little skeptical about the service manager.....doesn't he know enough about the product he sells or have enough common sense to realize this whole tilted seat/safety issue sounds too fishy?

Siggie, you deserve a straight story.....good luck
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Old 12-21-2006, 10:00 PM   #53
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An update:

I just spoke to the service manager. He sure did do me a big favor -- he covered another warranty concern and he was really cool about it. The other thing is that he said that the information about the seats CAME FROMN CHRYSLER'S TECH SUPPORT person.

To be fair to the dealership, and I hope that anyone who's read this string sees this, the dealership isn't making that claim. It's Chrysler. Chrysler TECH support!

So, all you TJers driving with level seats better pay up your life insurance!

To be clear -- the beef I now have is with Chysler. This dealership is just doing their job.
Take pictures of your seats and the seats on another 04 and send them to Chrysler's Tech support.
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Old 12-21-2006, 10:10 PM   #54
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according to your dealer they are tilted towards the door so when you remove the doors in the summer you can fall out with out any difficulties when going 50 mph ...

I gotta tell you my seat is perfectly aligned to the floor so your dealer is not telling the truth here trying to save $$$.
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Old 12-21-2006, 10:43 PM   #55
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Here Siggie, I found a picture you can give to your "Service" Manager:

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Old 12-21-2006, 10:54 PM   #56
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according to your dealer they are tilted towards the door so when you remove the doors in the summer you can fall out with out any difficulties when going 50 mph ...

I gotta tell you my seat is perfectly aligned to the floor so your dealer is not telling the truth here trying to save $$$.
I've got really mixed emotions now. The guy was nice -- which goes a long way with me -- but I am troubled that the story that the seats were intentionally tilted is so lame that he was able to repeat it without busting out laughing.

I've worked in fiber optics and aircraft engines for 23 years and I have never been asked to lie to a customer. And would tell them to go to hell if they did. It's a personal choice and I am in awe as to how tough it must be working at a car dealership.

If this guy is knowingly lying, boy is it sad. I think -- I'd like to think he's passing on Chysler's information and is boxed in after having stated it. To his credit, he didn't change the story today. I almost asked for the Chrysler tech support bozo who told him that.

By the way, you check your life insurance yet?
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Old 12-21-2006, 10:56 PM   #57
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Here Siggie, I found a picture you can give to your "Service" Manager:

Oh ****! I have a sore throat and that made me laugh so hard it hurts! Stop it!
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Old 12-21-2006, 11:25 PM   #58
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I'm only going to say it one more time. Tell them you want to speak to the regional person. That person will straighten it out for you.

I thought maybe jeeptales would come in and give you advice, but he's in the food thread right now. PM him and ask him about it.
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Old 12-22-2006, 01:53 AM   #59
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Siggie, if it makes you feel any better..I have an 04 TJ with a 4 inch lift and that noise coming from the tranny/throwout bearing is actually the reverse idler inside the transmission and it is supposed to do that. The NV3550 is by nature a somewhat noisy tranny.
As for the shimmy the chrysler steering damper is a poor design but should not cause the shimmy. My seats are also level. I would mention something about the lemon law to the dealership if that applies in your state. Also Try a different dealership with the seat issue. You may or may not get a different answer. If not, its just a good reason to go to some mastercraft seats! Well good luck with your battle.
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Old 12-22-2006, 02:40 AM   #60
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I found this on another site and i think its worth reading. Your not the only one who is having these problems. I agree with everyone else, dont stop fighting!!!!! This sounds like a bad issue and you should resolve it asap. Good luck man.... below is the link....


http://www.jeepz.com/forum/archive/index.php?t-182.html

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