Does anybody know if Virginia at jeepsareus.com is ok or still in business? I had really good communication with her at one time, and now no return phone calls or emails. Just wondering if something happened...anybody know or heard anything?
I gave them a second chance and placed another order...two weeks later no confirmation or anything. I called them and they forgot my order! Funny thing is they didn't forget to take my money from paypal...weird.
I used them last year when I ordered soft top mounting hardware for my hardtop only Jeep. It took about a week to get the brackets I ordered. They were the only place I could find the hardware I needed at the time, and the website was easy to navigate. I would use them again.
i ordered from them in feb and it was a cup holder liner and a coin tray liner.. the end of march after many calls leaving messages e mail horrible service didnt know of they shipped it or not then shipped me the wrong parts i posted a rant about them on here and the owner posted on this forum about how they always return my calls and told me my ordered parts was on back order a sent him a pm and they never responded if u dont mind waiting for ever 2 gets parts and calling them a lot go for it i know i will never order from them again
I have never heard of them ripping anybody off, but communication issues seem to be a common concern among some customers. Many people are apprehensive about doing business over the internet and with somebody they never met. For those of you (me included) that do a lot of internet purchasing, we are now accustomed to excellent communication from most online vendors. If a vendor doesn't realize the need for prompt communication and speedy service regarding all customer service issues, people tend to panic and fear they will be forgotten about, and that doesn't make for happy customers.
After forgetting my order (but not my money) I kept calling and leaving messages...no call back. Finally got someone on the phone that stated they had no record of my order. I asked to speak to a supervisor and got Virginia on the phone...apparently my order was on her desk. They claimed backorder and I'm still waiting for my part with no updated info from Jeepsareus.