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Old 09-14-2013, 10:22 PM   #31
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The second opinion is gonna be next week. In keeping with the forum/community standards I don't want this be become a "trash the vendor" thread. That's why I'm not naming names and such.
The purpose of the thread is to discuss an event where a Jeep vehicle is dropped on the rotor in motion while turning to the right. Secondary to that purpose would be awareness regarding tire rotations and safety checks on the lug nut torque. This could happen at any auto center, to any forum member. I've learned that the air tool gears used for lug nuts need to be calibrated daily, any change in line pressure changes the torque, and they need to be replaced annually. The old fashioned torque stick is probably the best way to know for sure if the lugs are correct.
I did get legal advice, which is basic; let them fix it and be done with 'em. Don't sign anything and get a second opinion.
The dealer understands that I don't think a test drive is adequate, and the owner that I'm taking it for a second opinion. They understood and said they would do the same thing if it was their vehicle. I asked how they determined there is no damage to the hub, bearing, ball joints, axle, drag link, steering and everything else front end-ish. They are relying on a test drive and visual inspection. I think there are other ways to inspect the front end that are more component specific.
They detailed the daylights out of it, filled up the gas tank, and the owner was genuinely interested in making sure the Jeep is fixed right. I asked where the rims were when I picked it up, they were turned over the the mfr as a kind of core charge-credit. Apparently the rims were not available from Mopar, and they had custom ordered 2 Canyon wheels from an approved alternate. So the GM mentioned some kind of agreement for something like 2 years of oil changes. Kind of a basic lesson in personal property; the rims were not theirs to sell/trade/recycle.

On a lighter note, I sprayed the fenders tonight. Lots of tape there. Used plastic coated playing cards slipped between the body and fender.
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Old 09-15-2013, 09:45 AM   #32
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It sounds like you are doing / did all of what you should have. If you did talk to a lawyer, you might ask them to draft a contract to the shop to sign that requires them to fix anything associated to the potential damage caused by what happened.

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Old 12-09-2014, 03:58 PM   #33
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I know this is a jeep forum & i dont have a jeep. I have a Dodge Ram 1500 SXT truck. I just had oil change & tires rotated on my truck on saturday Dec 6, 2014 (3 days ago) at a Dodge dealership. I made it approximately 5-6 miles down the road when my left rear wheel flew off. I was on the interstate & was at almost 70 mph when i started feeling a vibration. I slowed down to 60 mph & was planning on turning around to head back to dealership. That is when my wheel flew off. A witness said it shot up in air about 20 feet. We can not find it anywhere. I dont even know where the lug nuts are. I called the dealership & they sent someone to me. I was stuck on side of interstate about 2 hrs waiting on a tow truck...i refused to leave my truck on side of interstate. They have my truck & im in a loaner. I need advise...should i sue?
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Old 12-09-2014, 04:24 PM   #34
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I know this is a jeep forum & i dont have a jeep. I have a Dodge Ram 1500 SXT truck. I just had oil change & tires rotated on my truck on saturday Dec 6, 2014 (3 days ago) at a Dodge dealership. I made it approximately 5-6 miles down the road when my left rear wheel flew off. I was on the interstate & was at almost 70 mph when i started feeling a vibration. I slowed down to 60 mph & was planning on turning around to head back to dealership. That is when my wheel flew off. A witness said it shot up in air about 20 feet. We can not find it anywhere. I dont even know where the lug nuts are. I called the dealership & they sent someone to me. I was stuck on side of interstate about 2 hrs waiting on a tow truck...i refused to leave my truck on side of interstate. They have my truck & im in a loaner. I need advise...should i sue?
Can't sue with out a lawyer. Talk to one and ask.
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Old 12-09-2014, 04:41 PM   #35
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I know this is a jeep forum & i dont have a jeep. I have a Dodge Ram 1500 SXT truck. I just had oil change & tires rotated on my truck on saturday Dec 6, 2014 (3 days ago) at a Dodge dealership. I made it approximately 5-6 miles down the road when my left rear wheel flew off. I was on the interstate & was at almost 70 mph when i started feeling a vibration. I slowed down to 60 mph & was planning on turning around to head back to dealership. That is when my wheel flew off. A witness said it shot up in air about 20 feet. We can not find it anywhere. I dont even know where the lug nuts are. I called the dealership & they sent someone to me. I was stuck on side of interstate about 2 hrs waiting on a tow truck...i refused to leave my truck on side of interstate. They have my truck & im in a loaner. I need advise...should i sue?
Sounds to me like someone forgot to torque the wheels after they put them back on the truck. I would definitely look into it. I feel like you would have a big advantage since they were the last people to touch your truck and a simple torquing of the wheels would have most likely prevented your tire from escaping the truck. Best of luck!
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Old 12-09-2014, 05:36 PM   #36
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im sure something you signed will wave all blame on there end..

I mean after all in drivers ed they do say check all the wheels befor moveing the car..

they lawyers they have are very good and most likely more then you can aford wish you the best.. but I think your SOL
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Old 12-09-2014, 05:39 PM   #37
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I would give the dealership every chance to do the right thing first, which they probably will. I would tell them you expect them to get the truck back into the same condition it was in before the wheel flew off.
Talk to a lawyer if you want, and definitely keep in touch with the witnesses just in case but I think if you threaten a lawsuit to start with the dealership will stop all communication at that point.
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Old 12-10-2014, 02:56 AM   #38
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Scruffy Wilson, The only thing i signed is the workorder giving permission to do what I asked. Oh...and the check to pay for the work done. This is not drivers ed. I am a 48 yr old woman who happens to know more than the average woman when it comes to vehicles. I have been an auto worker for the last 18 yrs. My current job is quality management that I have held for the past 12 yrs. This means I do wheel alignments (which includes the toes, cambers & casters), headlight adjustments, checking all brakes (bedding in brakes, service brakes, usv/abs brakes, parking brake) all control units, fuel adaption (off & on), transmission tests just to name a few. What I'm trying to say is that was a very stupid comment you made. For insurance reasons, customers are not allowed in shop areas so I can check my lug nuts are torqued. Also when I pay someone to do a job, I expect that job to be done correctly. All I was asking were for some opinions...thats all. I dont think I will be completely satisfied with the repairs unless they replace the whole rear end.
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Old 12-10-2014, 06:20 AM   #39
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Scruffy Wilson, The only thing i signed is the workorder giving permission to do what I asked. Oh...and the check to pay for the work done. This is not drivers ed. I am a 48 yr old woman who happens to know more than the average woman when it comes to vehicles. I have been an auto worker for the last 18 yrs. My current job is quality management that I have held for the past 12 yrs. This means I do wheel alignments (which includes the toes, cambers & casters), headlight adjustments, checking all brakes (bedding in brakes, service brakes, usv/abs brakes, parking brake) all control units, fuel adaption (off & on), transmission tests just to name a few. What I'm trying to say is that was a very stupid comment you made. For insurance reasons, customers are not allowed in shop areas so I can check my lug nuts are torqued. Also when I pay someone to do a job, I expect that job to be done correctly. All I was asking were for some opinions...thats all. I dont think I will be completely satisfied with the repairs unless they replace the whole rear end.
with your knowledge and experience you should have known that dealerships tend to have the worst employees they can find working on the cars. .

I never said to check them on the shop floor.. all it would have taken is a quick walk around with a 4 way..(hindsight sucks)

I got tires from bell tire few years back on my s10.. they for got to tighten them down as well luckily it did not fly of it was a short drive home when I got there I started to change my brakes and thats when I noticed. .since then i always check the work.. I imagine you will to now.. but this should be a sign for others to as well

as I said I wish you the best but they hold the cards.. its unfortunate. . but thats life.. glad there was no serious personal injuries
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Old 12-10-2014, 06:33 AM   #40
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DebraL, I would wait and allow the dealership to fix their error. I'm sure they know the possibility of a lawsuit if they don't. When you get your truck back, I would recommend having a mechanic you trust do a test drive and thorough inspection of the rear end, suspension etc... for piece of mind.

Scruffy, not a fair or accurate assessment regarding dealerships having incompetent employees work for them. I think you will find unfortunate human errors such as this at any auto/tire establishment regardless of skill level.
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Old 12-10-2014, 06:34 AM   #41
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also you would be going to small claims court. . weather you won or lost the cost of your court fees would be rather high.. and usaly ends up costing you more then doing nothing.. you also risic a counter sute for defamation of character or w/e that turm is..

sueing when the dmage is less then 5 or 10 k is more about sending a message
. a message that a dealership will not care about and never will..

if this was at mikes makeshift micanic shop you would have a case.. but its not it is at a place that makes a liveing out of scaming and over chargeing people. .
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Old 12-10-2014, 07:45 AM   #42
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also you would be going to small claims court. . weather you won or lost the cost of your court fees would be rather high.. and usaly ends up costing you more then doing nothing.. you also risic a counter sute for defamation of character or w/e that turm is..

sueing when the dmage is less then 5 or 10 k is more about sending a message
. a message that a dealership will not care about and never will..

if this was at mikes makeshift micanic shop you would have a case.. but its not it is at a place that makes a liveing out of scaming and over chargeing people. .
Defamation of character (slander or libel, but this would be considered libel because it would be written) can not be used unless the statement is untrue and it causes damage to the character. IE: you sue them and claim they do not have ase certified mechanics as they claim, when in fact their mechanics are ase certified. Having a lawyer on your side will prevent this.

But yes, typically small claims are for sending messages, but depending on your state and the damage done this could be beyond small claims. Having a lawyer on your side will help you know.

I studied law, there are a lot of variables. The major one being the state you were in.
If you can not afford an attorney, ask for pro bono work. Doubt you will get it though, as those are usually done as publicity stunts to better the firms position.

There is this big idea that people or companies can sue for anything. It is not true. If this company tried to sue you for slander the suit wouldn't make it to court, not when there are witnesses that saw what happened.
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Old 12-10-2014, 08:18 AM   #43
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I know this is a jeep forum & i dont have a jeep. I have a Dodge Ram 1500 SXT truck. I just had oil change & tires rotated on my truck on saturday Dec 6, 2014 (3 days ago) at a Dodge dealership. I made it approximately 5-6 miles down the road when my left rear wheel flew off. I was on the interstate & was at almost 70 mph when i started feeling a vibration. I slowed down to 60 mph & was planning on turning around to head back to dealership. That is when my wheel flew off. A witness said it shot up in air about 20 feet. We can not find it anywhere. I dont even know where the lug nuts are. I called the dealership & they sent someone to me. I was stuck on side of interstate about 2 hrs waiting on a tow truck...i refused to leave my truck on side of interstate. They have my truck & im in a loaner. I need advise...should i sue?
1. You weren't hurt
2. They are trying to make it right so far

Why would you sue?
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Old 12-10-2014, 08:22 AM   #44
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1. You weren't hurt
2. They are trying to make it right so far

Why would you sue?
"Actual damage" (which is what is required for a lawsuit) does not have to be physical harm. Her truck was damaged.

I'm not saying sue them. I'm saying arm yourself with knowledge.
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Old 12-10-2014, 08:25 AM   #45
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"Actual damage" (which is what is required for a lawsuit) does not have to be physical harm. Her truck was damaged.

I'm not saying sue them. I'm saying arm yourself with knowledge.
Yes, but they are addressing that. It's bot like they told her to get lost. If they are fixing the truck there is no reason to sue.
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Old 12-10-2014, 10:01 AM   #46
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Yes, but they are addressing that. It's bot like they told her to get lost. If they are fixing the truck there is no reason to sue.
I agree give them the chance to make it right, and possibly they'll offer some free services in the future. Everyone makes mistakes...
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Old 12-10-2014, 11:12 AM   #47
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I need advise...should i sue?
Were you hurt? No. Were you inconvenienced? Yes, but merely being inconvenienced is no grounds for a legitimate lawsuit. Let the dealership make it right which I'm sure they will.
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Old 12-10-2014, 12:13 PM   #48
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Yep, right now you don't have a lawsuit. Let them fix it and do not mention the word attorney or lawsuit.
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Old 12-10-2014, 12:44 PM   #49
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When my wife and I work on our jeep, we check each other's work. We know the value of a second set of eyes. It amazes me how so many shops have no QA or anyone checking work, and this dealership you went to has no excuse whatsoever. People might say, "Oh, we trust him" but it's not about trust, its about being sure.
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Old 12-10-2014, 02:28 PM   #50
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I am not sure about other dealerships but the ones I have been to do not have the most qualified personal doing the oil changes and tire rotations( most of the time it is car washers that want to move up). Meaning it is not a mech tech it is a Lube Lube, separate areas. I am not saying this is the case everywhere. Should they know better yes are they human yes. I notice a lot of sue happy people on this forum. And to me that is funny. If the dealership is not making you whole again then yes by all means Sue but if they are then why worry about it.

I read on post saying you had the wife and kid in the car you need to sue or something like that. Really! Why they are all okay thankfully if they got hurt yes call a claim into your insurance company and let them sue then after they win you turn and sue them.

Hell I do not trust anyone working on my jeep or any of my other cars. this includes myself I tend to over think things when it comes to Mechanical work. Paint and auto body I got that hand down that's the easy stuff.

I work at a body shop and people come in claiming they are going to sue the insurance company because the policy they sign states they can put used and aftermarket parts on their vehicle. Me being in the middle I explain to my customer whom I am Loyal too over the insurance Co. explain the policy and their rights. and the tune changes. I would get at least 2 to 3 a month someone is going to sue someone. I tend to stay clear of those Clients, as they tend to add a lot of headache to a simple job.

Let the dealer make it right and work with them they should be bending over backwards to help make you whole. They will ignore outrageous request for sure, like my wheel fell off I want a new vehicle now.
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Old 12-11-2014, 04:33 PM   #51
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I dont think I will be completely satisfied with the repairs unless they replace the whole rear end.
It would appear to most viewing your description of your talents and experience that you are well aware of how stuff is built, over built, and design parameters that it is designed to meet or exceed. As such, you should also be well aware that a rear axle smacking the ground at speed subjects it to about the same forces that hitting a pothole at the same speed does.

I don't know what the roads are like where you are, but around here, avoiding potholes in traffic is impossible and we hit them from time to time. It has never once occurred to me to replace the rear axle after doing so.

If I were you, I'd let them get done, let them know you now have an inherent sensitivity to anything untoward as far as the rear axle goes and will be paying attention to any unusual noises or behaviors it happens to exhibit.

I suspect you will find after many thousands of miles that it will function and perform just fine. Or put another way, do you really want to own a vehicle with a rear axle weak enough that a little smack on the highway renders it useless? Trust me, they aren't that delicate.
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Old 12-19-2014, 10:39 AM   #52
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Were you hurt? No. Were you inconvenienced? Yes, but merely being inconvenienced is no grounds for a legitimate lawsuit. Let the dealership make it right which I'm sure they will.
Yup!!
I hate how quick people are to start screaming "I'm gonna sue"
Honestly I see it as nothing more than lazy people seeing a chance to get some "free" money. It's a shame how business have to protect themselves from lawsuits these days. If the dealership is willing to make it right, than why the HELL do you feel the need to sue them?!?!
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Old 12-20-2014, 07:51 PM   #53
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I'd typically do it myself, too, but for $29.95 you can't buy 5 quarts and filter. I guess they'll call me Tuesday with some plan/proposal.
Unfortunately, you usually get what you pay for these days.... I'm glad no one was hurt.

I do my own maintenance.

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