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Old 01-08-2014, 10:37 AM   #1
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Android 4.3 issues with Uconnect

Moderators, please consider making this a sticky:

Android 4.3 issues with Uconnect and the following radios:
RES, REQ, RBZ and RHB
I have recently run into an issue with Samsung phones using the Android 4.3 SW. This issue is with new phones as well as phones that have been updated from the Android 4.2 and are on the CDMA networks (Sprint & Verizon). Phones that have been updated from the 4.2 version have been working well till the update was applied. It most likely will be on other CDMA networks as well.

*** I have tried the HTC ONE with 4.3 and it did not have the issue. ***
Here is what happens:
You attempt to place an outgoing call using Uconnect, the call will start the outgoing call and then you’ll hear “Call Completed” but the call is still active on the phone itself.
This is an issue with the phone and network which is currently being looked into by Samsung.

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Old 01-08-2014, 01:11 PM   #2
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For what it's worth, I have not noticed this issue with my Nexus 5 running 4.4.2.

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Old 01-08-2014, 02:30 PM   #3
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The issue is with 4.3 and the phones that I have seen it on are the Samsung S3, S4 & NOTE2. They all had 4.1.2 & 4.2 on them and worked fine with it, then after updating to the 4.3 started having issues.




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For what it's worth, I have not noticed this issue with my Nexus 5 running 4.4.2.
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Old 01-14-2014, 07:48 PM   #4
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Ive been having identical issues with two different phones, neither on 4.3
First was on a Droid Razr running 4.1.2 and now the same thing with a brand new LG G2 on 4.2.2. Both on Verizon and both do the exact thing.
Hit call button
say "call someone"
phone starts dialing
UC drops BT connection
phone keeps dialing
person on the other end picks up and no one is there
Major enragement on both sides of call
I noticed that the old Razr did this nearly every time without fail. The LG has only done it a few times, but still just as infuriating. Both phones work on other cars. At this point the UC is nearly unusable
Not sure what version of UC software I have, but this is on a 2012 with the base 130 system
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Old 01-15-2014, 09:13 PM   #5
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I am using a Droid 4 and have the same issue. Really annoying. Has Jeep suggested a fix?
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Old 01-15-2014, 10:40 PM   #6
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I use the Galaxy 3 with no problems.
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Old 01-16-2014, 09:51 AM   #7
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What is the Android & SW version on the phone?



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I am using a Droid 4 and have the same issue. Really annoying. Has Jeep suggested a fix?
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Old 01-16-2014, 09:53 AM   #8
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with:
1) What network
2) What Android version
3) what radio




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I use the Galaxy 3 with no problems.
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Old 01-16-2014, 06:03 PM   #9
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Quote:
Originally Posted by xsdbs View Post
with:
1) What network
2) What Android version
3) what radio
Oh yeah. Sorry.

Att
Android 4.3
430RHB
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Old 01-17-2014, 07:15 AM   #10
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Thanks for the information,

Samsung phones with Android 4.3 will work fine on GSM networks ( like AT&T, T-mobile), they are having this issue on CDMA networks (like Sprint & Verizon).




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Oh yeah. Sorry.

Att
Android 4.3
430RHB
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Old 01-17-2014, 07:47 AM   #11
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Quote:
Originally Posted by xsdbs View Post
Thanks for the information,

Samsung phones with Android 4.3 will work fine on GSM networks ( like AT&T, T-mobile), they are having this issue on CDMA networks (like Sprint & Verizon).
Sorry abou that. Guess I didn't read close enough. I didn't pay attention to the CDMA reference.
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Old 01-17-2014, 01:43 PM   #12
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Absolutely no problem at all.



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Sorry abou that. Guess I didn't read close enough. I didn't pay attention to the CDMA reference.
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Old 02-18-2014, 09:07 PM   #13
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Bump. Same issue.

130
Galaxy S3
4.3
Verizon

I had this problem with 4.2 but not nearly as frequently, now its every damn time. Uconnect is virtually worthless now. Any more info on this or a resolution?
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Old 02-19-2014, 08:27 AM   #14
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Don't blame Uconnect, blame Samsung. With the 4.2 this issue would occasionally pop up but was cured with a reboot of the phone. (You had to remove the phone battery for a few minutes, then reinsert it). However with the 4.3, when you attempt to place a call, Uconnect will ask the phone if there are any active calls, the phone needs to respond back with (yes, true, or active). If it doesn't respond back correctly, then Uconnect assumes that there isn't a call and goes back to radio mode.
Samsung was supposed to fix this issue with the release of the KK (Android 4.4) which was released last week. Well I tested a Sprint S4 yesterday that I updated to KK, the problem is still there and I know there's a fix because I tested it for an associated contact and the update patch work fine, however when I tested it for a few days, it was on a friends Verizon S4. So I'm not sure if the patch made it's way to the Sprint division of Samsung.
But I was able to place a call from the phone while it was connected to Uconnect and the call would then be routed thru Uconnect.

You can see in the trace below that when Uconnect queries the phone about outgoing calls, the phone responds with "no active calls".







Quote:
Originally Posted by socal-jk View Post
Bump. Same issue.

130
Galaxy S3
4.3
Verizon

I had this problem with 4.2 but not nearly as frequently, now its every damn time. Uconnect is virtually worthless now. Any more info on this or a resolution?
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Old 02-19-2014, 12:07 PM   #15
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Verizon
Samsung Galaxy Note 3
130 RES+RSC
Android 4.3

Have not had a single problem.
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Old 02-20-2014, 08:57 AM   #16
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That's great and rather interesting. Thanks for the input. I don't know what the difference would be in the NOTE 3 and the other phones. I have the NOTE 2, my coworkers have the S3 & S4. They all have this issue.




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Verizon
Samsung Galaxy Note 3
130 RES+RSC
Android 4.3

Have not had a single problem.
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Old 02-20-2014, 02:09 PM   #17
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XSDBS thanks for the great input. I figured it was phone related after some digging. Here's hoping its fixed at some point.
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Old 02-21-2014, 07:05 AM   #18
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It was supposed to be fixed with the release of the KitKat (4.4) SW update that was released this week. Problem is that I can only try the Sprint S3 that my wife has and UNFORTUNATELY the problem still exists. The update hasn't come thru on my coworkers Verizon S4 yet. The thing is that when I did a file test for Samsung, it was on his Verizon S4 and it worked great. So I don't know if the fix got distributed to the Sprint Division and I HAVE sent an email asking about this.




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XSDBS thanks for the great input. I figured it was phone related after some digging. Here's hoping its fixed at some point.
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Old 03-02-2014, 01:41 PM   #19
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Has the fix been released yet for the Verizon Samsung S4? I'm still having this issue. Thanks.
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Old 03-11-2014, 09:23 AM   #20
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Verizon won't be releasing the KK update till the end of the month - the first part of April. It's supposed to be fixed with that update.



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Has the fix been released yet for the Verizon Samsung S4? I'm still having this issue. Thanks.
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Old 03-26-2014, 08:48 PM   #21
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I have an AT&T Samsung Galaxy S4 Active, and it never rings, just goes "call completed". Seems to be related to whether the phone is sleeping or not. If I unlock the screen the call seems to go through. No problem receiving calls, just making them.
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Old 04-16-2014, 08:00 PM   #22
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BT Streaming Audio malfunction

xsdbs has provided some helpful information.
Thanks.

Keep in mind, a similar problem can occur with the BT Streaming Audio function.
The symptoms will exhibit as BT allowing control of the features of, for example, Google Play Music, on the phone. Yet sound will not play through the stereo speakers, it will play through the phone only.

The quickest way to resolve the problem was to delete the BT pairing information on both phone and stereo, then re-pair devices after power off/power on cycling of the phone.

If you go to http://uconnectphone.com it does have information on which specific phones are compatible with UConnect.

Just keep in mind that it appears that you may need to "fool" the software by selecting one of the higher end Stereo Options in the software, as they provide more detailed information on which phones are compatible.

For example, the Droid 4 details are provided when the RHR system is selected, but not when the RES system is selected. But the compatibility specification matches for both systems.
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Old 04-17-2014, 06:50 AM   #23
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What radio do you have and what is the Android version on the phone. Also when you're placing the call look on the radio screen, what is the signal strength?




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I have an AT&T Samsung Galaxy S4 Active, and it never rings, just goes "call completed". Seems to be related to whether the phone is sleeping or not. If I unlock the screen the call seems to go through. No problem receiving calls, just making them.
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Old 04-21-2014, 10:00 PM   #24
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Quote:
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What radio do you have and what is the Android version on the phone. Also when you're placing the call look on the radio screen, what is the signal strength?
Android 4.3.

Radio is stock in the 2012 Sahara.

The odd thing is I have 2 of these phones bought on the same day, upgraded within a week of each other, but the other seems to work just fine. Wondering if it's an issue with a phone setting?? I've checked and checked and checked though, settings are identical.
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Old 04-23-2014, 09:51 AM   #25
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I am having the same problem with my Verizon Galaxy S4 running Android 4.3. I called UConnect today and they also said the issue was with the phone and the network. It has nothing to do with UConnect. After some research I also found out that Verizon isn't going to be releasing Android 4.4 until the end of May at the earliest!

Sure does suck to have a nice feature like that in the car and not be able to use it! I wish these phone companies would get it together!
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Old 04-24-2014, 08:22 AM   #26
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I am having the same problem with my Verizon Galaxy S4 running Android 4.3. I called UConnect today and they also said the issue was with the phone and the network. It has nothing to do with UConnect. After some research I also found out that Verizon isn't going to be releasing Android 4.4 until the end of May at the earliest!

Sure does suck to have a nice feature like that in the car and not be able to use it! I wish these phone companies would get it together!
I just got my 4.4 update OTA this past weekend on my G2. I bet the S4 will be soon.
Also, Im still getting intermittent BT drops even with the 4.4 Kit Kat. It happened once right after I first installed the update and one other time since. It cant be a Andriod issue because the same phone and my last phone worked flawlessly on a Mercedes and VW system. If they can do it, the UC certainly can
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Old 05-01-2014, 03:16 PM   #27
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So, I don't have an Android phone anymore to test 4.4 with, however I had this problem on both 4.2 and 4.3 with my Verizon Galaxy Nexus. I was running custom ROM software and at one point actually worked with the developer to provide some Android system logs of the event. We traced it to a bug in the new BT stack that Google went to with 4.2. I don't remember all the details ATM though I could go get them off that forum, but basically as XSDBS mentioned the phone basically reports something like no active calls, so UConnect tries to go back to playing BT audio (if you were streaming) or something else and it basically is a big communication error between the devices. Other mfr. systems might handle it better and maybe UConnect is just more sensitive to it.
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Old 05-04-2014, 11:45 AM   #28
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Droid 4 now working correctly (most of the time)

I'm not certain what changed but my Droid 4 will now send/receive text messages in addition to the other Bluetooth functions.
Nothing has changed on the UConnect (at least it hasn't been in to the dealer).
So it must be something on the phone that has changed since I last posted.
After phone started working as expected, UConnect did falsely announce "Feature Not Supported" once, but otherwise things are working correctly between phone and UConnect.
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Old 05-05-2014, 10:28 AM   #29
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It's not really a matter of "uconnect being sensitive to it" as much as some car kits may not query the phone about outgoing calls. They do this because the less questions they ask the phone, it's less likely that there will be communication errors. If you make a system very basic with very little communication between the phone and car kit, there will still be a chance of interference from other electrical sources such as Wi-Fi, RF etc which will cause other failures also.





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So, I don't have an Android phone anymore to test 4.4 with, however I had this problem on both 4.2 and 4.3 with my Verizon Galaxy Nexus. I was running custom ROM software and at one point actually worked with the developer to provide some Android system logs of the event. We traced it to a bug in the new BT stack that Google went to with 4.2. I don't remember all the details ATM though I could go get them off that forum, but basically as XSDBS mentioned the phone basically reports something like no active calls, so UConnect tries to go back to playing BT audio (if you were streaming) or something else and it basically is a big communication error between the devices. Other mfr. systems might handle it better and maybe UConnect is just more sensitive to it.
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Old 05-05-2014, 10:39 AM   #30
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I get this problem on occasion as well. It seems random, however.

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