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Old 01-11-2012, 07:52 PM   #1
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Sony Customer Service Stinks

So I put a new new sound system in my Jeep which included 4 Polk marine grade speakers, an MTX powered sub, new wiring about three months ago. Everything sounded great until I lost the rear left channel from the head unit (Sony MEX-3900U) this past weekend. Checked the speaker and wiring and both checkout good. I called Crutchfield (who were very helpful) and they told me to contact Sony. They also said Sony has an exchange program and they'll send me a refurbished unit for mine and turn around will be a couple days. Now, don't forget this unit was 3 months old and not in a daily driver.

So, After checking my wiring again I called Sony and was informed that I'd have to pay shipping back (NJ to TX), once they receive it it will be an average of 7-10 working days and shipped back. I asked about a exchange program and was told my unit didn't qualify and I couldn't get an answer to why. So, I'm looking at about 3 weeks without a radio…. and this unit was almost brand new.

At that point I asked to speak to a supervisor and was transferred to a different department who basically told me the same thing….. still couldn't get a straight answer as to why my unit didn't qualify for an exchange.

I hung up frustrated, vowed to never by another Sony product as long as I live including TV, Computer, Blu ray, Stereo or any kind of portable AV device.

I promptly called up Crutchfield who gave me a great deal on a Kenwood and agreed that the best solution would have been to just replace the broken Sony and moved on. We're not talking about a ton of money here either. The unit was $175.

Lesson learned….. don't buy a Sony. F' them.

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Old 01-12-2012, 12:00 AM   #2
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the only problem is, its a sony. their car audio is ALL garbage. pioneer,alpine,kenwood, are all good manufacturers when it comes to headunits.

keep in mind that just because quadratec and 4wd sell it doesn't mean its good when it comes to car audio.

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Old 01-12-2012, 06:13 AM   #3
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Yeah lesson learned. It was actually recommended by a co-worker. I never did like the preset EQ's they had and the interface was hard to understand.

I'll probably get it fixed and sell it cheap stating it's refurbished.

I'm looking forward to the new Kenwood.
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Old 01-12-2012, 07:59 PM   #4
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After jumping through hoops and posting my experience as many places possible… Crutchfield, Amazon, Sony, and a couple others I got someones attention and was told to call a number….. same old crap, same old menu that goes on forever (I can't understand why they don't break up their products into different phone numbers) I stuck with it and about a half hour later I was offered a full refund postage paid.

I still gotta eat the $40 mic I bought for the bluetooth, but I guess it' better than nothing. After that debacle I still won't knowing buy a Sony product. I probably wasted 4 hours writing reviews and being on hold.
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Old 01-13-2012, 09:30 PM   #5
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How are you liking the MTX? Mine is doing great so far.
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Old 01-14-2012, 07:49 PM   #6
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Loving the MTX! I'm trying to sell my Sound Ordinance B-8P which didn't fit in the trunk.

Got my Kenwood installed today. There's so many more options and it sounds sooooo much better. The Sony IMO either had too much bass or too much treble. No middle ground. The Kenwood is very well balanced.

The iPod interface is much easier to navigate as is the display settings. There's also a cool Pandora setting which allows you to use you iPhone GPS apps or other features while connected to the head unit.

I froze my butt of putting it in today. I hope to play around with it more tomorrow.
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Old 01-14-2012, 09:24 PM   #7
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Glad to here you like your your new setup. Now you know what i meen about sony
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Old 01-23-2012, 09:17 AM   #8
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SONY called there stuff Xplode for a reason...

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