So I put a new new sound system in my Jeep which included 4 Polk marine grade speakers, an MTX powered sub, new wiring about three months ago. Everything sounded great until I lost the rear left channel from the head unit (Sony MEX-3900U) this past weekend. Checked the speaker and wiring and both checkout good. I called Crutchfield (who were very helpful) and they told me to contact Sony. They also said Sony has an exchange program and they'll send me a refurbished unit for mine and turn around will be a couple days. Now, don't forget this unit was 3 months old and not in a daily driver.
So, After checking my wiring again I called Sony and was informed that I'd have to pay shipping back (NJ to TX), once they receive it it will be an average of 7-10 working days and shipped back. I asked about a exchange program and was told my unit didn't qualify and I couldn't get an answer to why. So, I'm looking at about 3 weeks without a radio…. and this unit was almost brand new.
At that point I asked to speak to a supervisor and was transferred to a different department who basically told me the same thing….. still couldn't get a straight answer as to why my unit didn't qualify for an exchange.
I hung up frustrated, vowed to never by another Sony product as long as I live including TV, Computer, Blu ray, Stereo or any kind of portable AV device.
I promptly called up Crutchfield who gave me a great deal on a Kenwood and agreed that the best solution would have been to just replace the broken Sony and moved on. We're not talking about a ton of money here either. The unit was $175.
Lesson learned….. don't buy a Sony. F' them.