Someone gave you some bad information on the 2011 vehicle. There was an issue with that year if you had a 730 / 730N radio but not with the others. There also was a SW update that came out for issues with APPLE products and the 730 series radios.
Uconnect is built by 3 different suppliers and issues are not the same between them all. An issue has to be looked at based upon the radio that is in the vehicle.
Originally Posted by SweenHo
I had the same situation with my 2011 Jeep GC and iPhone 4. I can't remember who told me but it turned out that the radio was compatible with iPods but not iPhones. I had the same issue if I plugged the phone into the usb port. I now have a 2014 Wrangler with the 430N radio and also have an iPhone 5s and have not experienced the same issue. I don't know if there is a software upgrade available for your radio but it can't hurt to check with the dealer.