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Old 08-17-2014, 10:18 PM   #1
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As an active duty sailor stationed overseas

Just sent this to quadratechs contact us email because I can't call them until 10pm tonight I know they're a very well known company but for this to be my first experience and to have so many problems is ridiculous.


Living overseas is complicated between never speaking to your family and dealing with crazy time differences to the simple things like trying to order some stuff online. But I never thought I would have such a miserable experience especially not with a company that I held to such a high reguard. Over a month ago I ordered a bumper from your guys the order said it would be here in about 7-10 business days. 2 weeks later I wasn't suprised that it wasn't there as a lot of things do take a while to arrive to the small island in the middle of the pacific. So I called wondering of anyone could give me some information on where exactly the package was. It hadn't even sent. Fine I understand the package wasn't in stock or had to be sent to the specific place that your company sends international orders. Alright that's fine at least I know it'll eventually get here. So today I go and check the mail and I was so excited. Except now there was another issue. After I paid the products worth in shipping I found out that you guys didn't even calculate the shipping correctly. So the woman tells me that if I want my bumper that I waited almost a month and a half for I will have to pick up your slack and pay 130 dollars. Along with the stresses of living overseas are the stresses of being in the military. I don't get paid much I had to save for a long time for that bumper. If you don't believe me go online and look up how much an e-3 makes every year. So here's how the story ends. My bumper is sitting in a post office for a week until they decide to send it back to you and charge you all the extra fees if I had the money to pick it up I would but I don't so thank you for this horrible experience. I expect you to contact me as soon as it's convinient for you as it is never convinient for me because I'm sleeping durring your working hours. Thank you for your terrible service.


Lots of sarcasm sorry I'm still really pissed.
Has anyone else had similar issues with their orders?

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Old 08-17-2014, 10:28 PM   #2
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Did you try contacting Quadratec directly on this forum? They are members and will reply to your PM. Including your order number may help out.

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Old 08-17-2014, 10:32 PM   #3
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It arrived at the post office overseas and they're the ones that said you owed $130 more? Are you sure it wasn't a customs fee? If so you can't really blame that on Quadratec. Sucks either way though.
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Old 08-17-2014, 10:39 PM   #4
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The post office said that it they didn't pay the proper amount in order to ship it by air and somehow it got sent by air instead of by freight. They said because it went over the weight limit it should've never even have come to usps and gone straight to wherever they ship the orders by freight.

The worst part was staring at my bumper after all this time and not being able to get it.
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Old 08-17-2014, 10:45 PM   #5
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Kind of retarded. It was already there. It cost them more to send it back then it would to have just given it to you. Wonder how that works...does Qtec end up eating the shipping cost after refunding you or does the post office refund what was paid...
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Old 08-17-2014, 10:50 PM   #6
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You're in Guam. Guam is a Territory of the United States. Equating this to "service over seas", is a bit of a stretch. It isn't Kabul, or Lagos, or Amman, and you are not "haze gray and under way". Regardless, thank you for your service. Even in these days of multiple air freight companies competing with the Postal Service, you are in a commercial shipping back water and expectations should be adjusted accordingly, especially in an APO/FPO environment (you wonder why many venders won't ship APO/FPO? Your post is the exact reason). Expecting things to be like they are in the States is a bit of a stretch. I imagine that shipping issues with something as large as a bumper would be universal, regardless of who the vendor is. In the future, try to resolve the issue with the vendor offline, before bashing them over issues that by all accounts are well beyond their control, as doing so just makes you sound like a petulant child, and not the armed forces professional that you are.
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Old 08-17-2014, 11:36 PM   #7
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Exactly that's why it's so frustrating. The lady almost just gave it to me then her supervisor told her she couldn't.
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Old 08-17-2014, 11:48 PM   #8
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Originally Posted by kmrtnsn View Post
You're in Guam. Guam is a Territory of the United States. Equating this to "service over seas", is a bit of a stretch. It isn't Kabul, or Lagos, or Amman, and you are not "haze gray and under way". Regardless, thank you for your service. Even in these days of multiple air freight companies competing with the Postal Service, you are in a commercial shipping back water and expectations should be adjusted accordingly, especially in an APO/FPO environment (you wonder why many venders won't ship APO/FPO? Your post is the exact reason). Expecting things to be like they are in the States is a bit of a stretch. I imagine that shipping issues with something as large as a bumper would be universal, regardless of who the vendor is. In the future, try to resolve the issue with the vendor offline, before bashing them over issues that by all accounts are well beyond their control, as doing so just makes you sound like a petulant child, and not the armed forces professional that you are.
Being the he is in Guam, and a territory of the US, and considered overseas isnt the issue. I am on orders taking me to Alaska next year which is considered an over seas tour. Anything outside of the lower 48 states is considered over seas by the Military Service. The vendor should have contacted the OP when they had his address, so the blame is not on him, but the company itself for not verifying where their product is being shipped. Should he have paid the extra $130 for the bumper it took so long to save and afford, I personally dont think so, but some kind of arrangement between him and the vendor should be made. just my 2 cents.
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Old 08-18-2014, 12:53 AM   #9
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Originally Posted by kmrtnsn View Post
You're in Guam. Guam is a Territory of the United States. Equating this to "service over seas", is a bit of a stretch. It isn't Kabul, or Lagos, or Amman, and you are not "haze gray and under way". Regardless, thank you for your service. Even in these days of multiple air freight companies competing with the Postal Service, you are in a commercial shipping back water and expectations should be adjusted accordingly, especially in an APO/FPO environment (you wonder why many venders won't ship APO/FPO? Your post is the exact reason). Expecting things to be like they are in the States is a bit of a stretch. I imagine that shipping issues with something as large as a bumper would be universal, regardless of who the vendor is. In the future, try to resolve the issue with the vendor offline, before bashing them over issues that by all accounts are well beyond their control, as doing so just makes you sound like a petulant child, and not the armed forces professional that you are.
Guam is considered overseas I apologize if it's not on your top 10 list. Regardless the company specifically says they send to APO/FPO addresses. I had heard a lot of good things from people here on island about them that is why I tried them out It's obviously not their first time shipping here. What your saying is that they didn't send it with the proper postage but it's not their fault.
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Old 08-18-2014, 07:20 AM   #10
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Happy to say they will be refunding me the 130 dollars that the post office is charging me. Can't wait to pick this thing up and install it.
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Old 02-02-2015, 06:22 PM   #11
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Glad everything is working out.

"The post office said that it they didn't pay the proper amount in order to ship it by air and somehow it got sent by air instead of by freight." That's the problem right there, someone at shipping put it in the ship by air system.


The way APO\AE works is that your AP address has everything sent to San Francisco. It is just like you lived there (with some exceptions). Then the military delivery system takes over, this is why it might take forever to get it. It rides along with military transport (US TransCom) to the military member's location. ANY business that tries to add fees or other additional $$$ to shipping should be contacted and the BS flag raised.

Some exception are All packages must be 70 lbs. or less
Packages cannot exceed 130 in. combined length and girth.

In my 21 years I was in the AF, I have had all kinds of things sent to Germany, Italy, Greece and other places. Only once did I have a company try to tack on a 10% fee for APO. One call and it was taken care of.

https://stamps.custhelp.com/app/answ...o%2Ffpo-system)
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Old 02-18-2015, 07:37 AM   #12
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Glad everything is working out.

"The post office said that it they didn't pay the proper amount in order to ship it by air and somehow it got sent by air instead of by freight." That's the problem right there, someone at shipping put it in the ship by air system.


The way APO\AE works is that your AP address has everything sent to San Francisco. It is just like you lived there (with some exceptions). Then the military delivery system takes over, this is why it might take forever to get it. It rides along with military transport (US TransCom) to the military member's location. ANY business that tries to add fees or other additional $$$ to shipping should be contacted and the BS flag raised.

Some exception are All packages must be 70 lbs. or less
Packages cannot exceed 130 in. combined length and girth.

In my 21 years I was in the AF, I have had all kinds of things sent to Germany, Italy, Greece and other places. Only once did I have a company try to tack on a 10% fee for APO. One call and it was taken care of.

https://stamps.custhelp.com/app/answ...o%2Ffpo-system)
I find it interesting that you have tons of stuff shipped and had to pay extra. I think just about every company I have dealt with when entering an APO address charges more for shipping. Being as I know how it works, and that all they do is send that package to a port where military system takes over is unreal to me. I am currently shopping places to get some things sent to APO for my jeep, but it looks like I am going to have some issues. Just finding a place willing to ship me some rock sliders has been near impossible. Looks like my new jeep might be staying stock until we get home....
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Old 02-24-2015, 01:52 AM   #13
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I find it interesting that you have tons of stuff shipped and had to pay extra. I think just about every company I have dealt with when entering an APO address charges more for shipping. Being as I know how it works, and that all they do is send that package to a port where military system takes over is unreal to me. I am currently shopping places to get some things sent to APO for my jeep, but it looks like I am going to have some issues. Just finding a place willing to ship me some rock sliders has been near impossible. Looks like my new jeep might be staying stock until we get home....
I feel your pain, I am in Wiesbaden.. I too have been searching and found very few places willing to ship. The ones that will try to get me the best possible quote, but it is almost the same price as the item.

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