Artec Industries - positive shout out - Jeep Wrangler Forum

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Old 09-26-2013, 01:10 PM
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Artec Industries - positive shout out

Other vendor I will leave unnamed processed an order incorrectly. Their policy required I return the artec ram mount prior to shipping the new one. I spoke directly with the manufacturer as I could not wait that long and was simply going to buy another factory direct. They caught wind of what was going on, and called the distributor. 30 minutes later a new one was enroute and I had a return label for the first!

Bottom line, this company is stellar. The product looked great! It's rare a manufacturer will go to bat for the customer against one of the biggest retailers in the country. Credit where credit is due....

Thank you Artec, you saved my Moab trip!
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