I've only ordered from them once.
(3 different items)
I didn't receive one of the items that I ordered.
Instead they shipped something completely off the wall in its place.
I called them about it, they shipped out the correct item, credited my card for the mistake, and let me keep the other item for free.
Pretty good customer service if you ask me,
but it sounds like they sure botch alot of orders after reading this thread.
Hope you get what you ordered.