I was deceived by a dealership (easycare & vehicle theft protection) - Jeep Wrangler Forum
Jeep Wrangler Forum

Go Back   Jeep Wrangler Forum > General Discussion Forums > Off-Topic

Join Wrangler Forum Today


Reply
 
Thread Tools

Please support our sponsors and let them know you heard about them on WranglerForum.com
Old 12-28-2012, 11:31 AM   #1
Newb
 
Join Date: Aug 2012
Posts: 11
I was deceived by a dealership (easycare & vehicle theft protection)

Hello all. I need your advice on this issue.

I purchased a Wrangler Unlimited '13 4 months ago. 101% satisfied with the vehicle. What is not satisfying is the dealer I purchased it from. It was the second time I purchased a car in my life so I guess they took advantage oof it. I need your help and advice. Here's the situation.

1. I purchased an Easy Care extended warranty for $2200. The reason why I did so is that the finance manager said "I WOULD HAVE TO PAY A TWICE HIGHER INTEREST RATE IF I DIDN'T BUY IT" My interest rate was 8.75% which is already high, so I didn't wanna pay over 16%. Now I'm thinking, "what does interest rate have to do with the extended warranty?"

2. The worse thing is that i also purchased a Vehicle Theft Protection from Virginia Surety Company. It covers up to $5000 when your car is stolen. The problem is that I DIDN'T KNOW I PURCHASED IT UNTIL YESTERDAY. The finance manager didn't mention its price which is about $2000. I know me. I will never pay 2k to get 5k back in case it's stolen lol I admit that I wasn't careful enough to look at the contract. There were too many to sign and I was careless.

The finance manager says I can cancel the Easy Care warranty but not Vehicle Theft Protection. I believe that should be cancelled. I will meet with the guy tomorrow and if it doesn't go well I will contact the corporate office. Sick of deceitful people in this industry.

Collecife is offline   Quote Quick Reply
Old 12-28-2012, 11:34 AM   #2
Jeeper
 
Hagar The Horrible's Avatar
 
Join Date: Dec 2012
Location: Townsend, De
Posts: 34
Not buying a warranty will not cause your interest rate to raise at all.

__________________
2012 2 Door

Ticking time bomb 1/19/13 with21,235 Miles CEL Misfire Cylinder 2. 1/23/13 new head ending in AC installed----> We will see.
Hagar The Horrible is offline   Quote Quick Reply
Old 12-28-2012, 11:36 AM   #3
Jeeper
 
2five22's Avatar
 
Join Date: Jul 2012
Posts: 1,732
Have you referred your sales contract to an attorney for review and a professional opinion? You need to.

Your finance interest rate is determined by the financial market conditions at the time of the sale and your credit score as determined by the automotive scoring system algorithm used by Experian, Equifax, or TransUnion. Nothing else affects it, unless the dealership is padding their profit by fictitiously linking the two and attempting to convince you of such.
2five22 is offline   Quote Quick Reply
Old 12-28-2012, 11:40 AM   #4
MJK
Jeeper
 
Join Date: Sep 2012
Location: Cornwall, NY
Posts: 159
You need to be more carefull when signing docs, and know what your paying for before signing. I would have them credit the warranty while he is agreeing to do so. Then once that is cancelled out and you have documentation of the cancellation and credit, thay push them hard on a crappy theft warranty. Argue with them that your insurance carrier is capable of providing all of your insurance needs.

Good Luck
MJK
__________________
2013 Jeep Wrangler Unlimited Rubicon DCR
3" Zone Lift / 35" Duratrac's / 16"x8.5" Level 8 ZX Wheels
Ace Rails / XHD front bumper / Superwinch 9500
Who knows what's next!
MJK is offline   Quote Quick Reply
Old 12-28-2012, 11:41 AM   #5
Jeeper
 
Txrdstr's Avatar
 
Join Date: Nov 2012
Posts: 798
Quote:
Originally Posted by Collecife
Hello all. I need your advice on this issue.

I purchased a Wrangler Unlimited '13 4 months ago. 101% satisfied with the vehicle. What is not satisfying is the dealer I purchased it from. It was the second time I purchased a car in my life so I guess they took advantage oof it. I need your help and advice. Here's the situation.

1. I purchased an Easy Care extended warranty for $2200. The reason why I did so is that the finance manager said "I WOULD HAVE TO PAY A TWICE HIGHER INTEREST RATE IF I DIDN'T BUY IT" My interest rate was 8.75% which is already high, so I didn't wanna pay over 16%. Now I'm thinking, "what does interest rate have to do with the extended warranty?"

2. The worse thing is that i also purchased a Vehicle Theft Protection from Virginia Surety Company. It covers up to $5000 when your car is stolen. The problem is that I DIDN'T KNOW I PURCHASED IT UNTIL YESTERDAY. The finance manager didn't mention its price which is about $2000. I know me. I will never pay 2k to get 5k back in case it's stolen lol I admit that I wasn't careful enough to look at the contract. There were too many to sign and I was careless.

The finance manager says I can cancel the Easy Care warranty but not Vehicle Theft Protection. I believe that should be cancelled. I will meet with the guy tomorrow and if it doesn't go well I will contact the corporate office. Sick of deceitful people in this industry.
Lawyer up, that is a crazy high apr as well?
Txrdstr is offline   Quote Quick Reply
Old 12-28-2012, 11:41 AM   #6
Jeeper
 
maleman876's Avatar
 
Join Date: Jul 2012
Location: ATL
Posts: 107
holy interest rate
maleman876 is offline   Quote Quick Reply
Old 12-28-2012, 11:48 AM   #7
Jeeper
 
Pattynole's Avatar
 
Join Date: Apr 2012
Location: Neptune Beach, FL
Posts: 168
Quote:
Originally Posted by maleman876 View Post
holy interest rate
no $hit!
__________________
2012 Unlimited Sahara - 1st Jeep Ever
Pattynole is offline   Quote Quick Reply
Old 12-28-2012, 11:49 AM   #8
Jeeper
 
Raiderfan001's Avatar
 
Join Date: Mar 2012
Location: Knob Noster, MO
Posts: 7,261
I have bad credit and even I got like a ~4% rate
Raiderfan001 is online now   Quote Quick Reply
Old 12-28-2012, 11:55 AM   #9
Jeeper
 
2five22's Avatar
 
Join Date: Jul 2012
Posts: 1,732
Quote:
Originally Posted by Raiderfan001 View Post
I have bad credit and even I got like a ~4% rate
When I first saw the 8+% rate, I assumed OP's credit score was significantly distressed.
2five22 is offline   Quote Quick Reply
Old 12-28-2012, 11:56 AM   #10
rotaredoM

WF Supporting Member
::WF Moderator::
 
panthermark's Avatar
 
Join Date: Aug 2011
Location: Chicago-land
Posts: 9,695
Images: 13
Lesson learned......

Take your time.
Read ALL of the contracts.
Don't sign unless you are comfortable. Me and the finance guy nearly got into words. He walked out. I take my time and go through every document with a fine tooth comb. They want the sell more than I need the vehicle.
__________________
2013 Sahara Unlimited
Billet - Auto - 3.73 - Connectivity - Painted Hardtop - LSD - Remote Start - Saddle Leather - Side Airbags

I may mall crawl...but I look good doing it.....
panthermark is offline   Quote Quick Reply
Old 12-28-2012, 11:56 AM   #11
Newb
 
Join Date: Aug 2012
Posts: 11
My credit score is like 650. I think even before doubling it was almost a scam. 8.75% now I'm so upset. Now I understand why the dealership got the worst rating.
Collecife is offline   Quote Quick Reply
Old 12-28-2012, 11:59 AM   #12
Jeeper
 
Txrdstr's Avatar
 
Join Date: Nov 2012
Posts: 798
Quote:
Originally Posted by Collecife
My credit score is like 650. I think even before doubling it was almost a scam. 8.75% now I'm so upset. Now I understand why the dealership got the worst rating.
You have been screwed, and it is illegal , take all your documents to a lawyer and they can help you out.
Txrdstr is offline   Quote Quick Reply
Old 12-28-2012, 12:02 PM   #13
Jeeper
 
2five22's Avatar
 
Join Date: Jul 2012
Posts: 1,732
Quote:
Originally Posted by Collecife View Post
My credit score is like 650. I think even before doubling it was almost a scam. 8.75% now I'm so upset. Now I understand why the dealership got the worst rating.
Which score is this? Did the F&I manager tell you? There are a lot of 'credit scores' out there: mortgage, auto, credit card, etc. and they are all scored differently, according to FICO.

Credit reporting agencies issue their own proprietary scores and sell them to consumers wanting to check their own 'credit scores'. These scores can be wildly off.
2five22 is offline   Quote Quick Reply
Old 12-28-2012, 12:03 PM   #14
Commercial Member

WF Supporting Member
 
kappaknight's Avatar
 
Join Date: Dec 2012
Location: Atlanta, GA
Posts: 1,283
I don't think not buying a warranty will raise your interest rate, however, my interest rate did drop by the bank when I chose to purchase an extended warranty on mine. I was looking at around 3.5% going in, which was what I expected, but the dealer showed me the monthly payment after adding insurance and the numbers didn't add up. It turns out the bank ended up lowering the interest rate to a low 2% when I decided to add insurance.

While I agree the interest rate is based mostly on your credit score and perceived risk, I guess adding warranty services for some is also another way to reduce the risk. Maybe they think you'll take care of the car better with cheaper service and/or you plan on keeping it for a long time and may baby it. Either way, adding warranty did actually affect my interest rate.

My guess is your dealer calculated your loan with the insurance costs already in there. You should have made him show you on the screen what it would have been without the insurance on there instead of just taking his word for it. You live and learn though and I'm sure you won't make this mistake the next time you buy a car.
__________________
2013 Commando Green JKUR
/_|o[____]o
[1---L-OllllllO
-
()_)()_)=°°=)_)
kappaknight is offline   Quote Quick Reply
Old 12-28-2012, 12:10 PM   #15
Jeeper
 
2five22's Avatar
 
Join Date: Jul 2012
Posts: 1,732
Buying extended warranties, insurances, and other 'protection packages' are not linked to auto financing, but to the commission of the F&I manager and the additional profit that the dealer makes. If your bank gave you a lower rate because of buying a package, a plan, etc.; they are padding the dealer's profit for being given your loan by the dealer.

There is no way on Earth that buying additional theft insurance, additional service warranties, rustproofing, VIN etching, etc. lowers any sort of risk for the lender.
2five22 is offline   Quote Quick Reply
Old 12-28-2012, 12:11 PM   #16
Jeeper
 
Snowren24's Avatar
 
Join Date: Oct 2012
Location: Medina, Ohio
Posts: 366
they finance guy at my dealer was trying to sell me on the $4,000 easy care warranty, told me I was a fool for not buying it, and asked if I'd done my research.

I asked him if he had that little faith in the vehicles he was selling. He said it was car and driver that recommended buying it, not him lol.

He went so far as to tell me that no one outside of a dealership can work on a Jeep, I wouldn't even be able to change my own fluids...

He made me feel bad about buying the Jeep, but I quickly got over it when I drove it home.
Snowren24 is offline   Quote Quick Reply
Old 12-28-2012, 12:13 PM   #17
Jeeper
 
Raiderfan001's Avatar
 
Join Date: Mar 2012
Location: Knob Noster, MO
Posts: 7,261
Quote:
Originally Posted by Snowren24 View Post
they finance guy at my dealer was trying to sell me on the $4,000 easy care warranty, told me I was a fool for not buying it, and asked if I'd done my research.

I asked him if he had that little faith in the vehicles he was selling. He said it was car and driver that recommended buying it, not him lol.

He went so far as to tell me that no one outside of a dealership can work on a Jeep, I wouldn't even be able to change my own fluids...

He made me feel bad about buying the Jeep, but I quickly got over it when I drove it home.
I would do everything you can to get that contract cancelled. Then don't walk, run out of that place to another dealership.
Raiderfan001 is online now   Quote Quick Reply
Old 12-28-2012, 12:13 PM   #18
Jeeper
 
2five22's Avatar
 
Join Date: Jul 2012
Posts: 1,732
Quote:
Originally Posted by Snowren24 View Post
they finance guy at my dealer was trying to sell me on the $4,000 easy care warranty, told me I was a fool for not buying it, and asked if I'd done my research.

I asked him if he had that little faith in the vehicles he was selling. He said it was car and driver that recommended buying it, not him lol.

He went so far as to tell me that no one outside of a dealership can work on a Jeep, I wouldn't even be able to change my own fluids...

He made me feel bad about buying the Jeep, but I quickly got over it when I drove it home.
Exactly. You rightfully kept your money out of his pocket. If you want an extended service warranty, you can buy it independently.
2five22 is offline   Quote Quick Reply
Old 12-28-2012, 12:13 PM   #19
Jeeper
 
johnnyjellybean's Avatar
 
Join Date: Sep 2012
Posts: 209
Quote:
Originally Posted by Snowren24 View Post

He went so far as to tell me that no one outside of a dealership can work on a Jeep, I wouldn't even be able to change my own fluids...
Total BS
__________________
2013 JK True Blue 6SP/3.73
johnnyjellybean is offline   Quote Quick Reply
Old 12-28-2012, 12:14 PM   #20
Jeeper
 
johnnyjellybean's Avatar
 
Join Date: Sep 2012
Posts: 209
Quote:
Originally Posted by 2five22 View Post
Exactly. You rightfully kept your money out of his pocket. If you want an extended service warranty, you can buy it independently.
And get a better deal even on a Chrysler extended
__________________
2013 JK True Blue 6SP/3.73
johnnyjellybean is offline   Quote Quick Reply
Old 12-28-2012, 12:21 PM   #21
Jeeper
 
Timjeep's Avatar
 
Join Date: Nov 2012
Location: Southwest IN
Posts: 75
Sorry for the OP that in my opinion really got screwed. I would visit a lawyer, wouldn't cost anything for an initial consultation.
My dealer tried to get me to bite on an extended warranty for $2800. I said the same thing as the above poster said. He came back with a $1350 price for the same warranty. I took that after he got me thinking about all the computer systems in new vehicles. Still, we have the warranty that comes with the sale of the jeep from Chrysler.
Timjeep is offline   Quote Quick Reply
Old 12-28-2012, 12:21 PM   #22
Jeeper
 
Hambone86's Avatar
 
Join Date: Dec 2012
Posts: 22
I also purchased an extended warranty since I wasn't satisfied with the factory warranty. I turned it down for 1k and they offered me an employee rate of 700. At no time was a raise in interest or any theft protection ever discussed. I also financed through USAA because I didn't want to deal with any financing through the dealership. I just don't trust someone that is trying to make as much money off me as possible. I would say that contacting the corporate office is the best way to go. Threaten litigation and file a complaint with the Better Business Bureau. If nothing else you could get some freebies.
Hambone86 is offline   Quote Quick Reply
Old 12-28-2012, 12:22 PM   #23
Jeeper
 
Havok's Avatar
 
Join Date: Mar 2010
Location: VA
Posts: 352
Send a message via Yahoo to Havok
thats freaking bonkers dude. the only extra that i picked up when i got my jeep was the gap innsurance which I don't think I needed to get because well I have inssurance already but felt it was okay. I'd follow 2five22's advice and get this straightend out but 4 months you may be stuck
__________________
"People sleep peaceably in their beds at night only because rough men stand ready to do violence on their behalf"
Havok is offline   Quote Quick Reply
Old 12-28-2012, 12:22 PM   #24
Jeeper
 
Snowren24's Avatar
 
Join Date: Oct 2012
Location: Medina, Ohio
Posts: 366
Quote:
Originally Posted by Raiderfan001 View Post
I would do everything you can to get that contract cancelled. Then don't walk, run out of that place to another dealership.
I passed on it from the get go. There's no way I was falling for his crap. $4,000 plus interest because it would be financed into the loan is almost as ridiculous as the lies he was telling me.
Snowren24 is offline   Quote Quick Reply
Old 12-28-2012, 12:23 PM   #25
Newb
 
Join Date: Aug 2012
Posts: 11
650 comes from Experian. The finance guy told me mine is like 630 "the bank internally" and gave me 8.75% APR. I didn't know it was so high APR at the time. And then he deceitfully got me the theft protection. I am so upset now. What would you do if you were me?
Collecife is offline   Quote Quick Reply
Old 12-28-2012, 12:24 PM   #26
Jeeper
 
The_Chief's Avatar
 
Join Date: May 2012
Posts: 916
Quote:
Originally Posted by Havok View Post
thats freaking bonkers dude. the only extra that i picked up when i got my jeep was the gap innsurance which I don't think I needed to get because well I have inssurance already but felt it was okay. I'd follow 2five22's advice and get this straightend out but 4 months you may be stuck
Insurance doesn't matter if there is a gap though... If your down payment was small, then getting the gap ins. was a good idea.
The_Chief is offline   Quote Quick Reply
Old 12-28-2012, 12:27 PM   #27
Jeeper
 
Snowren24's Avatar
 
Join Date: Oct 2012
Location: Medina, Ohio
Posts: 366
Quote:
Originally Posted by The_Chief View Post
Insurance doesn't matter if there is a gap though... If your down payment was small, then getting the gap ins. was a good idea.
A good insurance policy should have gap coverage on a new vehicle. I know state farm often advertises their new car replacement policy.
Snowren24 is offline   Quote Quick Reply
Old 12-28-2012, 12:30 PM   #28
Jeeper
 
The_Chief's Avatar
 
Join Date: May 2012
Posts: 916
Quote:
Originally Posted by Snowren24 View Post

A good insurance policy should have gap coverage on a new vehicle. I know state farm often advertises their new car replacement policy.
But you're paying for that... I don't wanna pay for something I don't want or need. I put a big chunk down on mine--no gap ins. needed.
The_Chief is offline   Quote Quick Reply
Old 12-28-2012, 12:31 PM   #29
wat3rdog elsewhere too

WF Supporting Member
 
wat3rdog's Avatar
 
Join Date: Feb 2012
Posts: 4,748
Images: 11
I discovered that a credit score depends on the financial institutions guidelines. Mine is from 620-650 depending who looks at it. I got approved by a local credit union for 7.2%. Dealer got Ally Bank to go for 6.8% for 72 months. I then let my local cu try to compete. They are buying the loan at no extra cost to me for 5.9% and $70 a month cheaper.
Get a lawyer for that extra charge bs then think about shopping for a cheaper rate at a different bank/ credit union.
__________________
wat3rdog is offline   Quote Quick Reply
Old 12-28-2012, 12:33 PM   #30
Jeeper
 
2five22's Avatar
 
Join Date: Jul 2012
Posts: 1,732
Quote:
Originally Posted by Collecife View Post
650 comes from Experian. The finance guy told me mine is like 630 "the bank internally" and gave me 8.75% APR. I didn't know it was so high APR at the time. And then he deceitfully got me the theft protection. I am so upset now. What would you do if you were me?
The problem is that score that was given to you may be a proprietary Experian 'score' or it could be your auto FICO score [this is the true score when financing a vehicle].

Again, take the sales contract and all transaction documents to an attorney and have him/her review it. Then, you must ask what legal remedies are available.

2five22 is offline   Quote Quick Reply
Reply

Quick Reply
Message:
Options

Register Now

In order to be able to post messages on the Jeep Wrangler Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.
User Name:
If you do not want to register, fill this field only and the name will be used as user name for your post.
Password
Please enter a password for your user account. Note that passwords are case-sensitive.
Password:
Confirm Password:
Email Address
Please enter a valid email address for yourself.
Email Address:

Log-in

Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.



Thread Tools

Posting Rules
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off




» Network Links
»Jeep Parts
» Featured Product

All times are GMT -5. The time now is 10:59 AM.



Jeep®, Wrangler, Liberty, Wagoneer, Cherokee, and Grand Cherokee are copyrighted and trademarked to Chrysler Motors LLC.
Wranglerforum.com is not in any way associated with the Chrysler Motors LLC