Originally Posted by evilray
An honest question here. because I really do not know the policy about it. Even if a person is known to make phony calls all the time, what are the rules to deal with it?
File charges on them. Very simple to deal with.
Some people call 911 just because they are stupid. I had a highway shut down because I was working an accident. I had one car that hit another, then they both hit a construction truck full of workers (the reason you see construction zone fines so high now). One worker flew out of the truck onto the other side of the highway and was hit and run over by a car on that side. A lady called 911 requesting a police escort through the traffic jam because she was late picking up her mother at the airport. Tons of stories like that.
Some people have an inherent right to be upset with the 911 system. One guy called 911 to report that he was following a DWI (not something cops are particularly quick to jump on). The way the highways were set up, and the way the guy happened to go, the guy started in town A. He was then transferred to town B, because he was almost out of town A. Town B didn't have anyone close to the highway, and he was about to be in town C, so they transferred to town C. Town C couldn't get anyone available, so they transferred to town D. Town D had no one available, and the guy eventually headed into town E, so they transferred him to town E. Town E tried to get someone to him, but by the time they were able to get anyone actually entering the highway, the guy was going back into town B. Town B had everyone now tied up, so they kept the guy on line until they went back into town A. So let me give you a synopsis of how the transfer of this call went:
The guy was pissed, and I can understand his frustration, but I also understand why he was transferred so much, and it was absolutely necessary, and would happen again in the same situation.