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Old 04-22-2010, 07:04 AM   #1
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question to iphone owners

Let me start by saying that I am a proud iPhone 3GS owner. However, last night the switch on the side of the iPhone broke. It is now stuck in silent mode. I do believe that Apple has a one year manufacturers warranty and I'm still within my first year of ownership.

My question to you is, who honors this warranty and where should I take it? I know that the best place to take it would be the Apple store but it is a little bit of a drive from me. I purchased my iPhone at Best Buy, and they're a lot closer than the Apple store. I suppose the AT&T store is also an option.

Have any of you guys needed to replace an iPhone? If so where did you take it? I don't want no sh*tty refurbished phone either. I either want a brand-new one, or my current one fixed and given back to me.

So what do you think I should do?

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Old 04-22-2010, 07:12 AM   #2
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Call Best Buy and ask them what to do. I have had phones replaced thru AT&T but that is where I got the phone. As far as the replacement, you'll get a refurb. That's what they do. It'll come with a 90 day warranty most likely, but maybe the remainder of your original warranty. BB will likely tell you to call Apple, they'll send you a box and in a few days you'll receive your replacement.

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Old 04-22-2010, 07:28 AM   #3
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Aw that sucks! I just don't want somebody else's piece of crap that's why I'd rather have mine fixed and giving back to me if they don't want to give me a new one.

By the way I see you finally smoked your taillights. It looks good. this is GroceryGrabber by the way lol!
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Old 04-22-2010, 08:00 AM   #4
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Well, if they would give you back your old phone, it would probably take a couple of months rather than days. And the one you get might be better than the one you have.... Maybe someone just traded it in for a Droid... If it were me I'd buy insurance on it if you get another one.. For a while anyway... Then if you hate it you can "accidentally" drop it in the lake and get another one...
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Old 04-22-2010, 08:11 AM   #5
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lol ok. well i'm about to head up to best buy now & see what happens. i have a feeling this is going to be an all day thing lol! thank you for the advise.
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Old 04-23-2010, 05:44 AM   #6
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Apple has great customer service. My iPhone crapped out on me and I got a new one sent to me “next day” and next day where I live is not possible, I thought. If the phone I got was refurbished, I can’t tell. I love Apple products. Best Buy? Not sure how good that will work out. My laptop, which I bought at BB was out for 27 days just to replace the hard drive.

Yes to Apple! No to Best Buy.
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Old 04-23-2010, 10:54 AM   #7
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at&t and best but both made me go to the apple store. i had to drive all the way to pittsburgh lol! anyway, i got another phone. it's in better shape than my old 1 cosmetically. those guys are great. they didn't hassle me or anything, and they were quick.

was a nice experience.
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Old 04-23-2010, 11:02 AM   #8
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you can't buy insurance on the iphone (from ATT at least)

Glad you got it all fixed up w/o too much work.


I'm waiting for the 4.0 Iphone. Based on what Gizmodo said, and Apple's typical ways of doing things it should be here this summer.

Woot woot.
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Old 04-23-2010, 11:05 AM   #9
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Glad it worked out for you Groundhawg!

I had no clue abt. the ins from AT&T... Thanks for the heads up MCC. Gonna have to look into that, since hubby just got one last month from AT&T...
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Old 04-23-2010, 11:18 AM   #10
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Glad it worked out for you Groundhawg!

I had no clue abt. the ins from AT&T... Thanks for the heads up MCC. Gonna have to look into that, since hubby just got one last month from AT&T...
If that's changed please correct me. But when I bought my 3G awhile back, they said "nope no insurance avail on iPhone". I said , and bought it anyway.
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Old 04-23-2010, 11:28 AM   #11
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i think you can buy Apple Care insurance through at&t now. i bought my 3gs at best buy last summer and they offered it too. all i've got is the 1 year warranty thst came with it.

i was reading about the iphone hd leak yesterday. it seems pretty cool. all that was said though was some hardware changes. better battery, 2 cameras, 2 mics, hd screen. i just want to run multiple things. maybe some better customizations. all in all though it looks pretty cool.
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Old 04-23-2010, 11:47 AM   #12
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I'm not doubting you MCC. Just wasn't there when he picked up the phone, and hadn't really given insurance a thought since he got it, but with his knack for dropping them in toilets, rivers, etc... I think I need to look into it

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