What's your experience with Jeep West? - Jeep Wrangler Forum
Jeep Wrangler Forum

Go Back   Jeep Wrangler Forum > WF Local > WF Local Forums for Your Region and State > Oregon Jeep Forum

Join Wrangler Forum Today


Reply
 
Thread Tools

Please support our sponsors and let them know you heard about them on WranglerForum.com
Old 03-03-2012, 06:39 PM   #1
Jeeper
 
bwdenman's Avatar
 
Join Date: Aug 2010
Location: Oregon
Posts: 469
Images: 1
What's your experience with Jeep West?

Has anybody had any experience dealing with Jeep West of Portland? If so, what is your take? Are they reliable? Are they reasonably priced?

Jeep West - Wrangler , Cherokee & CJ Service - Mechanical - Pre Owned Sales - Custom Builds - Accessories & Parts

__________________
Don't follow me, you won't make it!
bwdenman is offline   Quote Quick Reply
Old 03-03-2012, 08:48 PM   #2
Jeeper
 
jsears's Avatar
 
Join Date: Apr 2011
Posts: 154
Here's my experience with Jeep West:

Towards the end of last year I was looking for a shop to do gears, sleeves and gussets on my Dana 30 for my 2007 Jeep JKU. I came across their ad on Craigslist and decided to do a little research. My search turned up that they were a "sponsored/recommended" shop for the SW Washington & NW Oregon Wrangler Forum Group. To me, that was a good sign and I decided to email Jeep West to get some quotes. We exchanged a few emails back-n-forth about what I was looking to have done, particularly what was involved in having my sleeves and gussets reinforced, as I didn't want to go to another shop to have them done, and basically pay for the same labor twice. I got my quotes back and they were one of the shops in the Portland area that were more affordable for gears; so I decided to go with them. I booked an appointment, and they told me it would be about a day to get everything done.

So, the day of my appointment came, I coordinated with my dad (who lives in Vancouver) to be able to drop my Jeep off and get a ride to work that day. We dropped the Jeep, and I left my keys with them. Jeep West was in contact with me throughout the day letting me know the status of my Jeep. They got done with the Jeep probably around 5:30pm that night, and told me they would be around for a half-n-hour more if I wanted to pick it up that night. Unfortunately, I didn't have a right out there at that time, so I told them I would pick it up the next day.

The next day I went out there and picked it up. They told me they took it for a couple spins to break in the gears, and everything checked out great. So, I got my keys and headed out to the Jeep. The Jeep drove great back to my house, not an issue.

The day after, I had to drive to work. I hoped in the Jeep and off I went to work. On my drive I have to go over the Ross Island Bridge, as we all know there are a couple of bumpy parts there, I have never had an issue with them. So, I drove over them like normal, except this time the Jeep didn't like them. It started to violently shake, and keep shaking. It was the dreaded death wobble. I had to pull over to the next safest place and stop the Jeep. Work was only a few blocks away so I figured I could make it there just fine. I got to work and (called or emailed, I can't remember which one) and told them about my issue. They told me they torqued everything back to spec, but I could come back out and they would check it out for me. Well, I didn't have time during the day any day that week so i figured I would check it out for myself.

That night I got home, and loosened the typical components apart on the Jeep that cause DW and re-torqued everything. When for another spin, and got DW again. So, phase II of troubleshooting started; I took my track bar off and checked it out, both of the bushings were shot. I called up the manufacturer of the track bar and ordered new bushings for it. (Mind you this track bar was less than a year old). It took about a week for the bushings to come in and get the track bar re-installed.

Fast forward to the next week. My wife and I were heading to Long Beach, WA for a late 1-year anniversary weekend. With the Death Wobble behind us we were confidant on taking the Jeep there. We made it there in one piece! Heading back to Portland on late Sunday my wife was driving the Jeep. Going over the Astoria bridge she said my "brakes felt squishy" I told her she was crazy and didn't believe her. Once we got off the bridge, my brake light came on. We made it to the Safeway parking lot and I jumped out of the Jeep to take it a look. Front brakes looked good, made it to the back, passenger side check! Driver side, uh-oh! Both of the bolts holding my caliper were missing!

Now mind you this last summer, I replaced brake pads and rotors. I took those same bolts off to do my rotors. But when I put them back on, I sealed them up with some blue locktite and double checked them about 100 miles later, and they were torqued to spec. My only assumption is that when they were doing my rear gears, either the bolts were not torque to spec or maybe not even installed. Needless to say, my wife was pissed and scared to drive home on 3 brakes. I called my dad, and he drove his truck and trailer all the way from Vancouver to Astoria and towed us home. Over the next couple of days I had to go around to the Jeep dealerships and find a new caliper and all of the other parts I lost. The Jeep is all put back together and works fine now!

I never called Jeep West about the brakes. Between the track bar and the brakes there were too many things that made me scratch my head. I decided I was going to do it myself to make sure it was done right.

So, that's my story. You can form your own opinion from it. I know I have read some posts on this forum of some guys who have had successful interactions with Jeep West. I have a buddy and recommended Jeep West to him for his gear job as well. He went there and had issues with the gear install. He's on this forum, maybe he will chime in as well.

If you have any other questions feel free to drop me a PM.

__________________
2007 Jeep Wrangler Unlimited | Rock Krawler 3.5" | Teraflex 1'' Coil Spacers | D30/44 5.13's | 17'' Black Rock Series 942 Type D Matte Black Steel Wheel | 37" Goodyear MTR/K | LoD Shorty Signature Series Rear Bumper/Tire Carrier | LoD Shorty Signature Series Shorty with Stinger | Warn M8000 | LightForce 170's | ORW JK Transmission Cooler
jsears is offline   Quote Quick Reply
Old 03-03-2012, 10:27 PM   #3
Jeeper
 
Cold's Avatar
 
Join Date: Jan 2012
Location: Tigard, Oregon
Posts: 361
I was Jsears buddy that went in for gears. I have never said anything directly negative about them publicly but since you are asking for direct feedback I will give it to you.

I took my Wrangler to Jeep West right after I installed my long arm lift to have them install sleeves, gussets and lca skids as well as install my Yukon gears. I also asked them to weld the Full Traction brackets and the Evo draglink flip kit in place. I also requested the do a once over to make sure everything was installed correctly.

It took longer then expected but it wasnt an issue for me since the Jeep isnt my daily driver. Part of the reason for the delay was a broken plug on my factory locker. Whether I broke it or they did I dont know but I payed for it. I very well could have and I dont care, it was $80 to fix and compared to the rest of what I spent it was trivial, but on my mind...

I picked up my Jeep after work. They kept the cost down and didnt exceed my price cap so I was happy and did a quick once over (made sure my brakes were bolted on) before I headed for home. The control arm bracket welds were what I expected. They did however miss two brackets but since I was paying by the hour I didnt care, just paid someone else to finsh it. I will say they did a beautiful job welding up the axle. It drove as I expected but there were issues with the lift that they didnt catch. I fixed all the bugs myself but didnt hold a grudge. It is on a vehicle that they didnt work on often and a kit they dont install, I gave them the benifit of the doubt..

After a while I started to notice an annoying high pitched whine. Gear noise is not hard to identify. I called them up and took it in for its break in inspection and fluid change. When I picked it up I was told that the reason for the noise was they didnt put in the additive for the lockers and that they added it and the noise was all ready going away. All measurements were in spec and the pattern on the gears was perfect. I was confused. Lockers dont need an additive but I had no reason to believe they weren't being honest. $50 more then I wanted to pay but I drove off. The noise was still there.. I called them and was told that was normal and everything is great.. I took it to a shop that does nothing but driveline work and had them check it out. $65 later the diagnosis was that the backlash was set at .004" and the acceptable range was .006 to .010". This was the cause of the gear noise. I called them back and confronted them about it. The stammering excuse was freightening but they agreed to fix it and my wife refused to allow me to live with paying someone else to fix it so I once again returned to Jeep West. The backlash is a little loose for my taste but the noise is gone...

Bottom line, they fixed it. It took a lot of effort on my part to prove to them what was wrong but they fixed it. The cause, they didnt read the directions... If it wasnt for .002" of clearence issue I would have recommended them. They were cheap and I accepted the risk with that. Will I ever go back? Unlikely. I think we are both happy to not see each other again.
__________________
- 2010 JKU Rubicon - 4" Full Traction Long Arm Lift - 37" Nitto Trail Grapplers - 5.38 Gears -
Cold is offline   Quote Quick Reply
Old 03-04-2012, 12:47 AM   #4
Jeeper
 
bwdenman's Avatar
 
Join Date: Aug 2010
Location: Oregon
Posts: 469
Images: 1
Thanks for the input guys. Both experiences seem dodgy on their part. I'm just trying to find a reliable shop to work on my YJ. Cheers.
__________________
Don't follow me, you won't make it!
bwdenman is offline   Quote Quick Reply
Old 03-05-2012, 09:57 AM   #5
Jeeper

WF Supporting Member
 
n2jeepn's Avatar
 
Join Date: Mar 2011
Location: Vancouver
Posts: 716
Images: 23
Quote:
Originally Posted by jsears View Post
......... My search turned up that they were a "sponsored/recommended" shop for the SW Washington & NW Oregon Wrangler Forum Group.
Jeep Wests sponsorship fell through. They are not a sponsored/recommended shop for our group.
n2jeepn is offline   Quote Quick Reply
Old 03-05-2012, 12:38 PM   #6
Jeeper
 
banks316's Avatar
 
Join Date: Apr 2011
Location: Longview, WA
Posts: 2,089
Some lockers do need additives. Auburn Elect is a LSD eletric locker as it has a clutch pack it needs special additives. Not sure what yours was?
__________________
93 YJ I6 5spd
My YJ Build +1.5 inch SOA ,37 12.50 15R Swamper M16's, 5.22:1/2.97:1 Stak Tcase with 92 Crawl Ratio--------SOLD...
banks316 is offline   Quote Quick Reply
Old 03-05-2012, 05:11 PM   #7
Jeeper
 
Cold's Avatar
 
Join Date: Jan 2012
Location: Tigard, Oregon
Posts: 361
Factory Lockers.

__________________
- 2010 JKU Rubicon - 4" Full Traction Long Arm Lift - 37" Nitto Trail Grapplers - 5.38 Gears -
Cold is offline   Quote Quick Reply
Reply

Quick Reply
Message:
Options

Register Now

In order to be able to post messages on the Jeep Wrangler Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.
User Name:
If you do not want to register, fill this field only and the name will be used as user name for your post.
Password
Please enter a password for your user account. Note that passwords are case-sensitive.
Password:
Confirm Password:
Email Address
Please enter a valid email address for yourself.
Email Address:

Log-in

Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.



Thread Tools

Posting Rules
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Question for those with CB antenna mounted on Tire carrier Sbroadus Communications and Electronics 42 11-18-2012 11:11 AM
Teraflex levelling kit with 265/65/16 Chrimbler JK General Discussion Forum 10 10-19-2012 01:30 PM
Anyone know of a good garage with jeep knowledge? jeepgirl88 Connecticut Jeep Forum 7 03-21-2012 04:12 PM
What do i need???? billybob3358 TJ General Discussion Forum 29 03-04-2012 07:51 PM
Alarm with no keyless or remote start?? 1jeeplvr TJ General Discussion Forum 12 03-04-2012 10:59 AM


logo carid shop wrangler parts carid fender flares custom wheels store avs deflectors at carid

» Network Links
»Jeep Parts
» Featured Product

All times are GMT -5. The time now is 02:00 AM.



Jeep®, Wrangler, Liberty, Wagoneer, Cherokee, and Grand Cherokee are copyrighted and trademarked to Chrysler Motors LLC.
Wranglerforum.com is not in any way associated with the Chrysler Motors LLC