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Old 03-18-2014, 05:01 PM   #1
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Exclamation Bestop is hiring!

Hey gang, I just thought I put this here. Here's a chance to get into the industry and turn what you love into a career.

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Bestop Inc. has an immediate need for a Customer Service Representative to provide prompt, courteous service to our warehouse distributors, their customers and consumers. Bestop takes pride in the world class service we provide to our customers.

Bestop, Inc. was founded in 1954 and is a division of Magna International. Bestop, Inc. produces premium Jeep, Truck, & UTV products. Bestop, Inc. is the most widely recognized brand for Soft Goods in the market. We provide OEM soft tops and fabric products directly to Chrysler Jeep and General Motors. We are the largest producer of Aftermarket soft tops for Jeep in the world. Bestop, Inc. also produces other Aftermarket products for trucks and SUVs.

Requirements for the Position
• Prefer 2-5 years customer service experience.
• Excellent English communication skills; verbal and written.
• Proficient computer skills are required.
• Ability to use ten key by touch.
• Strong Organizational skills.
• Ability to manage multiple tasks on a daily basis.
• Strong telephone skills.
• Product/vehicle knowledge or the ability to learn about products and services at Bestop.
• Knowledge of Jeep/automotive products would be an asset.
• Teamwork skills and experience.
• High school diploma required

Principal Duties:
• Customer contact/communication via, telephone, fax, email, mail, Internet, and at times in person.
• Answer inbound calls ranging from 75-100 calls per day.
• Research and resolve customer concerns and problems within established guidelines.
• Assist customers with vehicle installations and technical issues.
• Act as a liaison between customers and various departments.
• Daily computer file maintenance to include, but not limited to:
• Order entry and proof reading.
• Input information in the computer system.
• Process Return Material Authorizations (RMA’s) within established guidelines.
• Communicate with all areas of Bestop, including any and all feedback from customers.
• Follow-up on any open customer issues.
• Daily and weekly filing as needed.
• Special projects as needed.
• Participate in product reviews and installations.
• Professional
• Detail oriented
• Flexible
• Organized


We offer a competitive wage and benefits package. Pre-placement drug screening and background check is required.

Qualified and interested candidates should email their resume to: BestopHR@bestop.com

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Old 03-18-2014, 09:55 PM   #2
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where are the openings at?? or is it a work-from-home set up?

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Old 03-20-2014, 04:12 PM   #3
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^ Agreed! How are benefits?
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Old 03-23-2014, 05:06 PM   #4
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Originally Posted by 91CYJWrangler View Post
^ Agreed! How are benefits?
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Old 03-23-2014, 06:34 PM   #5
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Awesome, sounds like a job I had for 3 years lol. Loved that job.
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Old 03-25-2014, 11:16 AM   #6
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A week later and no answers...
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Old 03-26-2014, 10:51 AM   #7
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diddo
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Old 03-27-2014, 11:10 PM   #8
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i dunno which one is hiring but if it's the one down the street from me i can tell you all this. i applied at bestop a while back when out of work. their pay sucks, benefits are virtually nonexistent, and they treat their employees like slave labor. maybe it's different at other locations but thankfully i got a much better offer from another company a couple days later and could turn them down when they made me an offer, at least thats what they called it anyway. i called it an insult....
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Old 04-01-2014, 02:04 PM   #9
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Sounds like most employers unless you're an engineer.
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Old 06-09-2014, 06:51 PM   #10
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It is all about getting your foot in the door of a good company.

If it is Bestop that is hiring and you are at entry level that is a good place to start and make a name for yourself.

Move your way up when you show that you deserve it.
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Old 06-10-2014, 09:36 AM   #11
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Sounds like most employers unless you're an engineer.
Nah the engineering is now outsourced to 3rd world countries where education is subsidized by the government and good engineers make $1.50 per hour. Maybe you keep one in the US to translate to the non- engineer business folks.

my only concern would be the call volume. 75-100 calls a day in an 8 hour shift? @ 80 thats 6 minutes per call with no time between calls. Logging would have to be done on the call so maybe 4 minutes actual interaction with a customer per call?

Sorry, thats a sweatshop. I am an example of someone who can work their way up through that, but I wouldnt do it again unless I were desperate.
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Old 06-11-2014, 04:45 PM   #12
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Nah the engineering is now outsourced to 3rd world countries where education is subsidized by the government and good engineers make $1.50 per hour. Maybe you keep one in the US to translate to the non- engineer business folks. my only concern would be the call volume. 75-100 calls a day in an 8 hour shift? @ 80 thats 6 minutes per call with no time between calls. Logging would have to be done on the call so maybe 4 minutes actual interaction with a customer per call? Sorry, thats a sweatshop. I am an example of someone who can work their way up through that, but I wouldnt do it again unless I were desperate.
Yup, you are correct.
Better jobs should be handed to people before they show their worth... Especially those without the engineering back ground or some other technical background.

Funny thing is that where I am big companies pick the engineers out of the schools left and right.
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Old 06-13-2014, 08:21 PM   #13
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If that is Bestop in Broomfield, you would need at least $25/hr just to afford to live there, or your commute would be horrendous. But the job situation being what it is, I'm guessing they are paying around $10/hr.

Rent on a barely liveable 1BR apartment is at least $1000/mo. Crappy houses 45 minutes away are over $200K. A decent house within 15 minutes would be at least $250K.

The Real Estate market around there is simply stupid right now; there are hoards of people moving in for legal pot and who knows what other reasons. The job market is completely saturated.
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Old 06-14-2014, 05:11 PM   #14
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that's a little incorrect for broomfield. and no, they pay around $8 an hour to start in manufacturing.
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Old 06-14-2014, 06:39 PM   #15
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that's a little incorrect for broomfield. and no, they pay around $8 an hour to start in manufacturing.
What is a little incorrect? According to Zillow the median price of houses sold in Broomtown over the past year is $287K. The median rent for a 1BR is $1200. With the 30% rule of thumb for housing costs, at $8 an hour your rent should be $450 a month or less. There is *no* *where* in the Denver area that you can rent a 1 BR for $450.

$8 an hour, with no benefits? I worked in a factory right out of high school in the mid-70s and made more than that, and I had medical, vacations and a pension.

No wonder our economy sucks. I'm beginning to think maybe we *should* raise the minimum wage. Companies are essentially socializing their costs by paying lower than subsistence wages, with no benefits. Someone working there would be right on the edge of qualifying for Medicaid!
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Old 06-14-2014, 07:03 PM   #16
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well then zillow is incorrect. there are 3 apartment complexes within a 5 minute walk from bestop that all have 1 bedrooms for around $500 ($525 being the normal rate) give or take depending on move in specials. i see the signs out on their lawns almost daily.

granted there are a few higher class subdivisions that run $300k+ for new homes and a few more that are well higher then that. but most of the neighborhoods around me (i'm only 10 minute drive from bestop) are below $200k easily. hell the one across the street from me sold 2 months ago for $120k. my niece's house sold 3 weeks ago for $135k. and i'm also looking for one right now with a much larger garage so i'm seeing the prices almost daily.

i'll agree their pay sucks and nobody could live on what they pay. the mcdonalds 1/2 a block away starts people higher for flipping burgers. as an engineer they offered me $14 to start with minimal benefits and acted like they were doing me a favor. they pay the minimum they can because they know enough people need a job they won't have a problem getting people, just like a lot of the manufacturing companies around here. yeah it is a sweat shop and i would not wish it on anybody. but that's also what the job market has made it, most people will just take what they can get and be thankful they have something although it is getting better it won't be good for a while.
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Old 06-16-2014, 10:14 AM   #17
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Originally Posted by co-utah View Post
What is a little incorrect? According to Zillow the median price of houses sold in Broomtown over the past year is $287K. The median rent for a 1BR is $1200. With the 30% rule of thumb for housing costs, at $8 an hour your rent should be $450 a month or less. There is *no* *where* in the Denver area that you can rent a 1 BR for $450.

$8 an hour, with no benefits? I worked in a factory right out of high school in the mid-70s and made more than that, and I had medical, vacations and a pension.

No wonder our economy sucks. I'm beginning to think maybe we *should* raise the minimum wage. Companies are essentially socializing their costs by paying lower than subsistence wages, with no benefits. Someone working there would be right on the edge of qualifying for Medicaid!
I hate to say, but I am beginning to agree with you as well. When I got out of school in the 80s, I took up a technical trade. Got pretty good money and passed many of my college educated friends. Then technology made my skills and knowledge obsolete. I watched new hires come in every year for less and less while management tried to get rid of our experienced people. As the president of my company explained it to me "Production is only one part of a business. Even as skilled as you are, I can always find someone to do that part. Visionaries and real salespeople are my only challenges". So I quit. I moved. Tried a new career.

I started over again at half of what I used to be paid. 15 years of knowledge wasted. Started answering phones in a call center like this (was a single dad and had to support my kids). In 6 months I was off the phones and in a technical lead / bridge between the engineers and the tech folks. Then offshoring began. The engineers were gone as well as half the tech folk in less than a year. This time all my technical certs I earned (MCSA, MCP, MCDST, A+, Net+) didn't help at all unless I wanted to stay entry level. The phone techs came back because people wanted someone they could understand on the phone, but they never actually speak to the engineers so they NEVER came back.

So I went to school for business - finishing up now. I am a business analyst that works from home and makes 2xs what I made before. I have no job security issues - I will not be replaced by a computer program or outsourced. And I watch as all the jobs not in a leadership role simply move where its cheaper (until the US says enough and stops it).
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Old 12-03-2014, 02:31 PM   #18
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Good to know

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