Originally Posted by meghanca
Awesome! Definitely give them a call. I don't have a recommendation in the service dept, but if you want to call and ask for Chris Pitts (my sales guy) he can make sure you get taken care of. Tell him Meghan sent you - if he needs a refresh, tell him I'm the tall blonde who just ordered the orange crush JKUR. He'll remember.
Wow Meghan - I've had horrible experiences with Brigham, both with the purchase and service of my 2010 JKU . Probably because I'm not a tall blonde!
I purchased a new JKU that they had in stock. I signed the sales agreement on a Sunday, and my Jeep wasn't ready to pick up until Friday.
Service: I negotiated a synthetic service agreement with purchased the jeep so I had been going back every 3000 miles for oil changes, ect. and every time I brought it in they screwed something up. The first time I had them rotate the tires, they didn't tighten the spare and it almost fell off on the way home. I finally stopped taking it there when they used conventional oil, instead of synthetic, they lied to me about it. I filed a complaint through Chrysler and have since been bringing my jeep to Baystate Chrysler in Newton. They're not much better, but at least they haven't lied to me yet...
I'm convinced that all dealers are morons, once my service contract and warranty expire, I'll never go back.