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Old 10-04-2013, 12:29 AM   #31
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I tried 8 different dealers in MD for prices. I sat down and did paperwork at 3 of them. I bought from Koons of Tysons Corner in VA. They were the only place that honors their "Internet Price" All of the MD dealers said that their internet price was "IF" you qualified for all rebates. They also insisted that Koons was lying to me. I won't even attempt to deal with a dealership in MD again. I even went as far as to tell ask the MD dealers if they were aware of this invention called the internet. The days of "this is the last one, you better buy it now" are over.

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Old 10-04-2013, 05:22 AM   #32
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Quote:
Originally Posted by Auckland View Post
I tried 8 different dealers in MD for prices. I sat down and did paperwork at 3 of them. I bought from Koons of Tysons Corner in VA. They were the only place that honors their "Internet Price" All of the MD dealers said that their internet price was "IF" you qualified for all rebates. They also insisted that Koons was lying to me. I won't even attempt to deal with a dealership in MD again. I even went as far as to tell ask the MD dealers if they were aware of this invention called the internet. The days of "this is the last one, you better buy it now" are over.
I had a simular experience, I tried several dealers and ended up buying at Criswell in Rockville. I use Adam's for service though since criswell is 90 minutes from me.

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Old 10-04-2013, 07:23 AM   #33
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As for me I shopped around for my first Jeep. I got it from Adams, that was 1996. I'm a pretty loyal guy if I like the people I'm dealing with. Adams always took care of me and didn't treat me as if I was to young. I've bought 8 Jeeps there and they are the only dealer I've ever bought a jeep from. I know 100% that I didn't get the lowest price with som of those deals. I've seen my deal jackets now that I work there. (I've been there most of the time since 1999) My opinion on it was they're allowed to make money and they take care of me and always have. The sales guy knew me and I'd send him customers, the service department knew who I was and always helped me out. They seemed to be as devoted to helping me and making sure I was happy with my experience as I way loyal to giving my money to a local business.

Now that I'm one of the head sales guys at Adams I go way farther then any sakes guy there has in the past. Each month I let one sales person chose 10 customers and invite them to a discounted cost trip to Rausch Creek. I guide the trip and custom tune it to the level of vehicles and experience levels of the people going. We mostly run Green& Blue but some blue/black options if people want to take that route. I do this so all our customers can get to know their jeep. It's fun and sometimes turns your average soccer mom into a new jeep mom! Not just some mom driving a Jeep. Again, these aren't just my customers but every sales person gets a month to do this. Adams also has their Jeep Jam and we're at most of the events in the mid Atlantic. I'm working on us branching out even more and I will be at Quadratec on the 12 for the Tent Sale.

I guess my take on "the best dealer" isn't about saving $3000 on a JK. it's about THE BEST DEALER. I tell people that I will not give someone 2% below invoice just because some other dealer does. A sales person deserves to make a living just as everyone else here gets a paycheck each week or however your paid. I once told a customer to go buy a jeep from the dealer 15 mins from me. After he had been referred to me from most of the police in his department he said he was going to go there because they'd save him $300 more. Then he said he'd come back to go wheeling with me and acted like "it's cool bro"..... No go to T______n and have those guys take you wheeling.

So this is my question to everyone. What makes your dealer the best? I don't want to hear dollars and cents. Money doesn't make your dealer the best. If money is the only reason your dealer is good you're not looking at the whole picture.

If my CJ is parked out front I'm there. If you'd like to joint us at Rausch the trip is open to everyone. It's about wheeling, not selling. I'm a Jeep nerd first, I just sell them for my job.

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Old 10-08-2013, 08:40 AM   #34
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Currently and after the great customer satisfation rating I'm going to give Ourisman jeep of Clarksville.. I'd have to say Ourisman jeep.. Thou they don't have all the bells and whisels as Adams or Tate.. But I think with a dependable and on time service department.. Great staff and helpfull techs that walk even the most experanced Jeep driver through the service process, It's made me think how the other guys should be.
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Old 11-12-2013, 11:20 AM   #35
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Another Tate Jeep in Glen Burnie. My salesman literally went down the list of rebates, noticed my insurance was with USAA, gave me the USAA price without me even asking, Military discount, this and that. Ended up getting my Sahara for almost 13k under MSRP. They also sold my Dad his WK2 and treated him amazingly as well. Their computers are hilarious though, some straight Apple II looking machines lol.
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Old 11-14-2013, 01:22 PM   #36
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Not sure where the best dealership is but I know where a very bad one is.
I just bought my 2012 Jeep Wrangler Sahara from Heritage Jeep Fiat in Owing Mill. One of the worst experiences in my car purchasing life. Tried to low ball me on my trade-in, promised me the world during the test drive but once we got in the office they turned into a "stealership". 3 things I asked from them at closing. 1. Give me two working keys. 2. fill the tank up with gas 3. Clean the Jeep inside and out.
Told me I could order a second key for $200, gave me half a tank of gas, stating that was their policy for used cars and forgot to vacuum out the inside of the Jeep. Will never go there again!

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