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Topic Review (Newest First)
02-23-2013 11:33 PM
ScottV63
Quote:
Originally Posted by rwilliamjacob View Post
we do it for free here because that is customer service. Raise hell.
^^^^this!
02-23-2013 11:26 PM
Gort
Quote:
Originally Posted by Newbsauce View Post
...the soft top from my new Wrangler Unlimited. I carry tools and the soft top is in the way. Figured I'd get the service guys to do it, rather than have to remove the hardtop myself. This is my 1st Jeep. Just bought it on Saturday, and pick it up tomorrow.

Is $200 a fair price? How difficult is it to remove the soft top myself?

Thanks in advance for your help

Chris
Not sure what the labor rate at that dealer is, but that sounds like at least two person-hours worth of work, maybe more.

To be honest, I would think that the dealership would do it for nothing -- it's called "good customer service". I know that not all dealers are the same, but the dealership that I buy from actually still gives a crap about making the customer happy.

I got the dual-top option on my 2012, and FWIW, it only took me about 15 minutes to remove the soft top and switch to the hardtop this past fall, and I did it by myself. The hardest and most time-consuming part, at least for me, was making sure it was folded neatly before I took it off and stuck it in the storage bag.

Installing the hardtop required only my son on the other side of the top to lift it. I'm planning on installing a hardtop hoist in the spring when I switch back to the soft top because a second strong back isn't always around.
02-23-2013 09:46 PM
ibwile I only have the soft top on this new jeep, but with my previous TJ we had both tops and would switch them with the seasons. It isn't hard and sure doesn't take 200 bucks in effort.

I agree with the above posts regarding the user manual stating that only one top should be installed at a time. You could likely raise some hell about the delivery state if they leave it that way.

Good luck. I'd say either 1) call Chrysler or 2)post on the regional/local forum here and I am sure you'll find a ready helper.
02-23-2013 03:27 PM
DJL2 Like everyone mentioned...yet another pack of thieves. Nice to see folks working to keep the sleazy car dealer stereotype alive.


Quote:
Originally Posted by Newbsauce View Post
...the soft top from my new Wrangler Unlimited. I carry tools and the soft top is in the way. Figured I'd get the service guys to do it, rather than have to remove the hardtop myself. This is my 1st Jeep. Just bought it on Saturday, and pick it up tomorrow.

Is $200 a fair price? How difficult is it to remove the soft top myself?

Thanks in advance for your help

Chris
02-23-2013 03:02 PM
bbermann If for some reason that thing is still back there the week of March 11 I could give you a hand with it. I'll be in the GTA to get some business done in Mississauga that week.

My wife and I went through this back in July after ours was delivered. It's easy but definitely a two person job, unless you have a hard top hoist in your garage (which we do now and it is awesome to have).
02-23-2013 02:37 PM
minivpr where i work we do this on dealer prep, between 2 guys its done in about 20 minutes...i cant believe how some dealers still rip people off so bad...
02-23-2013 02:05 PM
jonw9 I asked my dealer 3 times to take it out, since Iive in an apartment, no garage and it is winter.

They kept telling me it was fine to leave both in and drive it until spring, then bring it back in and they would do it then.
They said they could not take it out there as it would not fit in the JKU to drive home.

So I was outside in 12 degrees unbolting the top and lifting it while she tried to lift out he soft top without damaging any paint.

Good times.
02-23-2013 12:12 PM
ghendren Mine was shipped the same way and I am off to find the 40 torx head and ratchet tool. My little hand drill doesn't have enough juice to get them loose. The top is in the way of the kids 4x10 bass amp. Can't have that!

Thanks for all the info. It's only February but I'll be back to learn how to take the hard top off and put the soft on!

G
01-14-2013 09:58 PM
panthermark
Quote:
Originally Posted by Newbsauce View Post
Problem solved. Apparently the sales manager was not supposed to transfer me to the service department in the 1st place.


Thanks to everyone for talking me off the ledge.
Glad the situation was resolved to your satisfaction.

01-14-2013 09:48 PM
KYFootDoc
Quote:
Originally Posted by Nanook
Guy guys, simmer down it's only $200 Canadian
This isn't abooot the money,it's abooot the dealership trying to screw over a noob
01-14-2013 09:06 PM
tvrbob
Quote:
Originally Posted by Newbsauce View Post
...the soft top from my new Wrangler Unlimited. I carry tools and the soft top is in the way. Figured I'd get the service guys to do it, rather than have to remove the hardtop myself. This is my 1st Jeep. Just bought it on Saturday, and pick it up tomorrow.

Is $200 a fair price? How difficult is it to remove the soft top myself?

Thanks in advance for your help

Chris
Quote:
Originally Posted by sparky View Post
Do it yourself so you know how to put it back on. You are not going to ask the dealer to switch tops are you.
Quote:
Originally Posted by Newbsauce View Post
Absolutely not. Just figured they would remove it as a courtesy. It's freezing here. Was hoping I wouldn't have to remove the hardtop until spring.
Quote:
Originally Posted by Ruby Tuesday View Post
Kinda what I was thinking, it's going to get expensive paying the dealer $200 every time you want your top removed
Suggestion: Read and understand the thread before making dumb comments.

He's new. He asked questions. He got answers. The dealer is going to do it, as they should. Now he doesn't have to find three people to help him do it in the middle of Winter in Canada.
01-14-2013 08:56 PM
paleh0rse
Quote:
Originally Posted by Nanook View Post
Guy guys, simmer down it's only $200 Canadian
lol!
01-14-2013 08:55 PM
Nanook Guy guys, simmer down it's only $200 Canadian
01-14-2013 08:30 PM
Ruby Tuesday
Quote:
Originally Posted by paleh0rse View Post
wait, so you need to remove the soft top to make room for TOOLS, yet you're considered paying someone hundreds of dollars to remove a few small torx screws for you!? Wow... I don't know what to say besides that... just wow.
Kinda what I was thinking, it's going to get expensive paying the dealer $200 every time you want your top removed
01-14-2013 05:17 PM
Lucy Brown Nothing wrong with a chimpout from time to time. I go absolutely apeshit when people f with me or treat me like I'm stupid. No excuse for poor customer service. I'm really proud of myself that I didnt go apeshit after they told me they wouldnt aim the headlamps on my JKU that I bought brand new with 35's and 3.25 lift. They looked me straight in the face and said it was my problem.

Having said that. My dealer told me right from the get that I needed to remove the soft top or it would get damaged from riding around with it in the back. They offered to "help" me for "free". The sales manager told me to be sure and bring a 40 torx head and ratchet with an extension to remove the bolts. Which meant they were just going to help me the lifting removing the top and put it back on. F them I got my friend to help me do it.
01-14-2013 04:20 PM
paleh0rse
Quote:
Originally Posted by tvrbob View Post
I have to admire a guy who doesn't know what to say yet chooses to say it anyway.
LOL, I went back and edited that part while you were posting.

I'm really still stuck on "wow."

EDIT:
Quote:
Originally Posted by tvrbob View Post
And you didn't sound like that much of a moron. Well done, chief.
allllllrighty then!!
01-14-2013 04:16 PM
tvrbob
Quote:
Originally Posted by paleh0rse View Post
wait, so you need to remove the soft top to make room for TOOLS, yet you're willing to pay someone hundreds of dollars to remove a few small bolts for you!? Wow... I don't know what to say besides that, but I think you may have chosen the wrong vehicle.
I have to admire a guy who doesn't know what to say yet chooses to say it anyway. And you didn't sound like that much of a moron. Well done, chief.
01-14-2013 04:11 PM
paleh0rse wait, so you need to remove the soft top to make room for TOOLS, yet you're considered paying someone hundreds of dollars to remove a few small torx screws for you!? Wow... I don't know what to say besides that... just wow.
01-14-2013 02:22 PM
Con Artist
Quote:
Originally Posted by Newbsauce View Post
For the record...I'm not usually so quick to fly off the handle. Woke to 2 inches of water in my basement yesterday morning due to malfunctioning sump pump. Still recovering from that meltdown.
Yeah, I'm notorious for my chimpouts from time to time. Sometimes patience just run low and I just flip my lid.

Quote:
Originally Posted by tvrbob View Post
He said that he called and accused them of trying to rip him off because he was a newbie and then hung up on them. That's not the way to go about it. I suspect (as you or someone else suggested) there may have been some kind of miscommunication between him and the service guy he spoke with the first time. Even if not, if you want someone to do something for you, you don't start off accusing them of trying to rip you off. That should be common sense.
Agreed. Screaming and cursing isn't going to get you very far. Even into the conversation, using profanity is usually a pretty bad idea. At that point, whomever you're speaking with will pretty much just shut down and tune out.
01-14-2013 02:11 PM
tvrbob
Quote:
Originally Posted by Con Artist View Post
It's perfectly legal. You haven't gotten the vehicle. If it isn't, ask to see the contract and then rip it up. Just make sure the papers haven't been separated prior to doing so. What can he do? Nothing.



Why should he "take a deep breath?" He just spent around $30,000 for a vehicle and then they're going to gouge him $200 for something that takes 15 minutes? That's the "customer service" he gets for forking over $30,000? This example is a prime example of what kind of service he can expect to get from them in the future.

You're right when you say there shouldn't be any charge for the dealer to remove the top for him so it doesn't get damaged, but it's the principle of it. It's just plain poor on their part. It's very a very underhanded ploy. This is the kinda shit Chrysler needs to be focused on, not redesigning shitty vehicles like Compasses.
He said that he called and accused them of trying to rip him off because he was a newbie and then hung up on them. That's not the way to go about it. I suspect (as you or someone else suggested) there may have been some kind of miscommunication between him and the service guy he spoke with the first time. Even if not, if you want someone to do something for you, you don't start off accusing them of trying to rip you off. That should be common sense.
01-14-2013 02:11 PM
Newbsauce For the record...I'm not usually so quick to fly off the handle. Woke to 2 inches of water in my basement yesterday morning due to malfunctioning sump pump. Still recovering from that meltdown.
01-14-2013 01:50 PM
Con Artist
Quote:
Originally Posted by Newbsauce View Post
That's exactly what I'd like to do. Not sure the legality of it all though. I've signed the papers. Think I'm going to call the financial services manager and tell him that I'm taking my business elsewhere. See what happens....
It's perfectly legal. You haven't gotten the vehicle. If it isn't, ask to see the contract and then rip it up. Just make sure the papers haven't been separated prior to doing so. What can he do? Nothing.

Quote:
Originally Posted by tvrbob View Post
Take a deep breath.

Apologize for jumping on them and then hanging up last time. Calmly explain that since it is shipped like that, and it is not fit for driving like that without doing damage to the top, it should be removed by the dealership while they are prepping it for you. There should be no charge to you because Jeep decided to ship in in a way that is not suitable for use. I honestly cannot think of any other situation where you'd be required to pay extra so as not to damage the vehicle that you just bought.
Why should he "take a deep breath?" He just spent around $30,000 for a vehicle and then they're going to gouge him $200 for something that takes 15 minutes? That's the "customer service" he gets for forking over $30,000? This example is a prime example of what kind of service he can expect to get from them in the future.

You're right when you say there shouldn't be any charge for the dealer to remove the top for him so it doesn't get damaged, but it's the principle of it. It's just plain poor on their part. It's very a very underhanded ploy. This is the kinda shit Chrysler needs to be focused on, not redesigning shitty vehicles like Compasses.
01-14-2013 01:44 PM
Newbsauce Problem solved. Apparently the sales manager was not supposed to transfer me to the service department in the 1st place.


Thanks to everyone for talking me off the ledge.
01-14-2013 01:18 PM
nwbronco You don't even need to remove the top. Just raise it a foot or so. Unbolt the soft top from the brackets first. Follow the directions already posted to unbolt it and disconnect the wiper connector and hose. Get two folks to raise it, pull the soft top out, then lower the hard top and bolt it back up.

Bob K.
01-14-2013 01:04 PM
Newbsauce
Quote:
Originally Posted by tvrbob View Post
Take a deep breath.


Manager is going to "drop everything he's doing and deal with my issue immediately".

Taking deep breaths while awaiting his return call....
01-14-2013 12:56 PM
tvrbob
Quote:
Originally Posted by Newbsauce View Post
That's exactly what I'd like to do. Not sure the legality of it all though. I've signed the papers. Think I'm going to call the financial services manager and tell him that I'm taking my business elsewhere. See what happens....
Take a deep breath.

Apologize for jumping on them and then hanging up last time. Calmly explain that since it is shipped like that, and it is not fit for driving like that without doing damage to the top, it should be removed by the dealership while they are prepping it for you. There should be no charge to you because Jeep decided to ship in in a way that is not suitable for use. I honestly cannot think of any other situation where you'd be required to pay extra so as not to damage the vehicle that you just bought.
01-14-2013 12:54 PM
Newbsauce
Quote:
Originally Posted by Con Artist View Post
My feelings about it are this. If you haven't taken delivery, they don't have your money, and you can get it elsewhere, tell them you don't appreciate being taken advantage of, especially after choosing to hand their dealership $30,000 for a vehicle, and they can take that vehicle and shove it where the sun don't shine because you'll be purchasing elsewhere.

Very poor business practice on their part and that surely doesn't say much about them.
That's exactly what I'd like to do. Not sure the legality of it all though. I've signed the papers. Think I'm going to call the financial services manager and tell him that I'm taking my business elsewhere. See what happens....
01-14-2013 12:33 PM
Con Artist
Quote:
Originally Posted by Newbsauce View Post
That's all I wanted. The soft top removed from the trunk. Figured when I called the sales guy I dealt with would say "No problem. We'll have it ready to go when you pick it up tomorrow."

Instead....they try to bend me over.


Thanks again everyone. I've got a lot to learn, but it's clear I've come to the right place.

Cheers
My feelings about it are this. If you haven't taken delivery, they don't have your money, and you can get it elsewhere, tell them you don't appreciate being taken advantage of, especially after choosing to hand their dealership $30,000 for a vehicle, and they can take that vehicle and shove it where the sun don't shine because you'll be purchasing elsewhere.

Very poor business practice on their part and that surely doesn't say much about them.
01-14-2013 12:26 PM
tvrbob
Quote:
Originally Posted by Con Artist View Post
Chris, you're gettin raped. When I bought my JKU, I had to have the hardtop removed to get the softtop out of the trunk (I got the Dual Top option). The dealer charged me between $20-$25 to remove the hardtop so they could remove the softtop, then reinstall the hardtop. This took them about 1/2 hour.
How much did they charge you for the trunk?
01-14-2013 12:19 PM
landi jeep did this yesterday for a friend. three of us did it in about 10 minutes.
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