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Topic Review (Newest First)
05-03-2013 09:52 PM
RockLobsterJKU UPDATE:

I have received my new parts yesterday and will try to get them on this weekend. I'll post pictures when I do.
05-03-2013 09:28 AM
otaku30
Quote:
Originally Posted by RockLobsterJKU View Post
Lastly (This may interest many of you. You know the additional bows that keep breaking the door surrounds? Well it turns out that they were being cut too long requiring the user to use excessive force to install and remove them. He is sending me the new and improved version.
Hey RockLobsterJKU - Just wondering if you had gotten your replacement bows yet and if so how they worked out for you.
04-28-2013 09:57 AM
termite
Quote:
Originally Posted by nobndry View Post
Finished one, one more to go. Its a crude model but it works.
Quote:
Originally Posted by RockLobsterJKU View Post
Great idea but I don't think it will stop the problem I had. Mine broke at the bottom and this design provides no added support for the area of concern. Bestop has redesigned their Bows (shortened them) so that there is not as much pressure necessary to compress it for installation. I would suggest calling Bestop tech support and discussing it with them if you are having problems.
Another issue with the design is the size of the screws, the size of the hole needed will weaken an already weak part.

Of course I also stand by the idea that the cross bows really are not needed.
04-28-2013 09:09 AM
RockLobsterJKU Great idea but I don't think it will stop the problem I had. Mine broke at the bottom and this design provides no added support for the area of concern. Bestop has redesigned their Bows (shortened them) so that there is not as much pressure necessary to compress it for installation. I would suggest calling Bestop tech support and discussing it with them if you are having problems.
04-28-2013 07:59 AM
nobndry Finished one, one more to go. Its a crude model but it works.
04-28-2013 07:46 AM
RockLobsterJKU
Quote:
Originally Posted by nobndry View Post
Here is where i got yesterday. My mill was broken and i don't have access to a cnc machine as a 17 year old lol so i had to use a drill press, files, and a jig saw. Im not finished yet but here is where i am starting today.
I'd like to see the drawings. Could you PM me?
04-28-2013 07:25 AM
nobndry Here is where i got yesterday. My mill was broken and i don't have access to a cnc machine as a 17 year old lol so i had to use a drill press, files, and a jig saw. Im not finished yet but here is where i am starting today.
04-27-2013 08:43 AM
Reece Looking forward to seeing it!
04-26-2013 10:03 PM
nobndry
Quote:
Originally Posted by RockLobsterJKU View Post
My entire loop broke off.
It basically is a loop itself so it should function the same. I will bolt onto the door surround below the loop.
04-26-2013 04:32 PM
RockLobsterJKU My entire loop broke off.
04-26-2013 08:03 AM
nobndry I have drawn up a brace on Inventor that would be made out of aluminum and would reinforce the top of the loop. I will probably make one this weekend with a mill and i was wondering if anyone would be interested in purchasing one for just a little over cost. It should be an easy fix to the problem of the bracket breaking and you wouldn't need to deal with Bestop. Just putting the idea out there to see people's interest. Ill try to post some pictures this weekend when its finished.
04-25-2013 08:07 PM
RockLobsterJKU I should be hearing something in a couple of days. I can ask. Or call tech support
04-25-2013 07:57 PM
otaku30
Quote:
Originally Posted by RockLobsterJKU View Post
Lastly (This may interest many of you. You know the additional bows that keep breaking the door surrounds? Well it turns out that they were being cut too long requiring the user to use excessive force to install and remove them. He is sending me the new and improved version..
I wonder if there is a way to tell which bows are in the kit I have. Had mine for about a a month and still haven't been able to install it due to weather issues.
04-25-2013 07:02 PM
RockLobsterJKU UPDATE:

I have received my replacement parts. However, they have not fixed many of the issues I was having. First they sent me the wrong door surround. The order was all typed up correctly but someone put the wrong part in the box. Secondly, the rear window looks much better except that the top still sags at the bottom right.

OK, here's the good part. I spoke to another person at Bestop today. My suggestion... SKIP THE CUSTOMER SERVICE LINE AND GO DIRECTLY TO TECH SUPPORT! After viewing the same pictures that customer service did, he immediately recognized that the entire top seems to be tweaked to the left and is sending me a new skin!

He is also shipping the correct door surround and the skin IN THE MORNING, not in two weeks.

He is going to engineering to discuss the rubbing on the bows because "Something doesn't look right"

Lastly (This may interest many of you. You know the additional bows that keep breaking the door surrounds? Well it turns out that they were being cut too long requiring the user to use excessive force to install and remove them. He is sending me the new and improved version.

All in all: My confidence in Bestops dedication to service and quality has been revived greatly.

I loved his comment..."You have a lifetime warranty buddy and I'll work till my last breath to be sure you are satisfied. I hope it doesn't take that long!"

MORE TO COME.....
04-25-2013 02:07 PM
JeepSteeler They finally wrote back and are replacing both door surrounds as well as the arch. The arch and driver's door surround weren't broken but I guess they figured was all part of the problem.
04-25-2013 10:26 AM
RockLobsterJKU Yes this is the Supertop NX Black Twill. The NX comes with all the hardware.
04-25-2013 10:14 AM
Vici I'm looking at the frameless soft top. Is this something different?
04-25-2013 05:03 AM
RockLobsterJKU please post detailed pics of your correct top so i can see what mine should look like.
04-25-2013 05:01 AM
RockLobsterJKU Ditto but I'm going to call today.
04-25-2013 03:34 AM
JeepSteeler Well, unfortunately this seems to be going around. I had the same door surround break where the arch goes. Took pics and sent a copy of the invoice as they requested. After their initial reply they haven't replied to me in nearly 2 weeks now.
04-24-2013 09:50 PM
RockLobsterJKU I am trying to post my pictures
04-20-2013 09:08 AM
RockLobsterJKU
Quote:
Originally Posted by Chili99 View Post
My Trektop NX was and has been perfect...the soft doors I got to go with it had an issue...the passenger door was jacked up...BestTop replaced it no drama, no pics...just a phone call
Wo did you talk to?
04-20-2013 07:58 AM
Chili99 My Trektop NX was and has been perfect...the soft doors I got to go with it had an issue...the passenger door was jacked up...BestTop replaced it no drama, no pics...just a phone call
04-20-2013 07:41 AM
jrussblues
Quote:
Originally Posted by Reece View Post
Now the negatives start! Now that I just got my Trektop NX delivered this week. I thought I performed my due diligence on researching this top. I haven't seen any negatives until now.

Any tips on how NOT to break the door surrounds?
The only time I have seen the surrounds broken is at the point where the bow inserts over the front seats because someone tried to jam in the wrong size bow. My LJ trek top nx has never had issues and I have nudged trees with the surrounds and scraped trees with the side seams.
04-20-2013 07:14 AM
RockLobsterJKU
Quote:
Originally Posted by Reece View Post
Now the negatives start! Now that I just got my Trektop NX delivered this week. I thought I performed my due diligence on researching this top. I haven't seen any negatives until now.

Any tips on how NOT to break the door surrounds?
Dont use them I guess. If you do, BE GENTAL!!!

04-19-2013 02:54 PM
Reece Now the negatives start! Now that I just got my Trektop NX delivered this week. I thought I performed my due diligence on researching this top. I haven't seen any negatives until now.

Any tips on how NOT to break the door surrounds?
04-19-2013 02:42 PM
BLK2012
Quote:
Originally Posted by RockLobsterJKU View Post
UPDATE: Now I'm told that I have to wait 4-6 weeks for my replacement parts because one piece (the door surround) is not in stock and they won't ship an incomplete order!
I mentioned in another post how I had an issue and it took a long time to get the parts directly from Bestop.

I actually got one part 6 months after contact, and it was a part I didn't need.

They will help out, but they are just a mess....
04-19-2013 11:30 AM
RockLobsterJKU
Quote:
Originally Posted by DurbJKU View Post
I have the 13 with the premium top ( assuming same exact top) I have the stitching thing, think its just the end of the stitch. and the rear window thing I have had sense the first time I opened it. Let me know if you find a fix.
If you are referring to the rear window, they are replacing it.
04-19-2013 11:21 AM
DurbJKU I have the 13 with the premium top ( assuming same exact top) I have the stitching thing, think its just the end of the stitch. and the rear window thing I have had sense the first time I opened it. Let me know if you find a fix.
04-19-2013 10:21 AM
termite Just as an FYI, you do not need bows that go between the door surrounds for the top to work. I only used mine once when expecting a lot of snow. I have yet to have water pool or anything.

I am sure Geoff knows the delays in them receiving parts.
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