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Topic Review (Newest First)
08-21-2013 11:09 PM
JK Rock
Quote:
Originally Posted by RoadiJeff View Post
State fees? I've never heard of that one, other than sales tax. We paid $75 for a doc fee through the Affiliate Rewards program and never had to pay state sales tax because we drove across the state line about 30 miles away and bought it from a Jeep dealer in Illinois. We did have to pay fed sales tax when we registered it at our local DMV office but never state. Saved nearly $1,000 in state taxes.

I'm not familiar with the standard FL fees on buying a new vehicle but it sounds like the dealer is trying to nickle and dime you to death to make up for the Affiliate Rewards discount.
In Florida we keep our license plate and transfer it to the newly purchased wrangler. Maybe there are fees involved for that and that's what these state fees are? Are they normally calledTag and Title?
08-21-2013 10:29 PM
RoadiJeff
Quote:
Originally Posted by JK Rock View Post
I have affiliate rewards and the dealership close to me quoted me 1% under invoice plus $309 for state fees and another $579 for the Doc fee.
State fees? I've never heard of that one, other than sales tax. We paid $75 for a doc fee through the Affiliate Rewards program and never had to pay state sales tax because we drove across the state line about 30 miles away and bought it from a Jeep dealer in Illinois. We did have to pay fed sales tax when we registered it at our local DMV office but never state. Saved nearly $1,000 in state taxes.

I'm not familiar with the standard FL fees on buying a new vehicle but it sounds like the dealer is trying to nickle and dime you to death to make up for the Affiliate Rewards discount.
08-21-2013 10:19 PM
JK Rock I've got a question for Pat or anyone who has bought a Wrangler in Florida. I have affiliate rewards and the dealership close to me quoted me 1% under invoice plus $309 for state fees and another $579 for the Doc fee. Then tax is added after that. Is this a good deal or should I be getting more like 2-3% below invoice plus those fees. Is the state fees standard or did the dealership choose that fee and is mostly profit for them?

Thanks.
02-03-2012 02:12 PM
Goughy Thanks Bill and Pat.

That's what I thought. I guess I've not come across dealers adding extra delivery fees so I wasn't sure what it meant.
02-03-2012 02:05 PM
pat@fieldsauto.com
Quote:
Originally Posted by Up Hill Bill View Post
The destination charge that is part of the invoice price, is actually what Chrysler charges the dealer to cover delivery. That is passed on to you in the invoice and in the preferred price. The dealer can't charge you extra, dealer originated, delivery fees.....

Bill,


I gotta say, you have more knowledge than most salespeople on the AR program and I love it.
02-03-2012 01:55 PM
KarlG
Quote:
Originally Posted by Pat@FieldsJeep View Post
You are right no one did. That's our fault. From here on out it won't happen again. It should have been expalined and it wasn't. i'll never claim to be perfect, neither is our FL store, but we try like hell to get it right. We try our best to do everything right, but occasionally we screw up. Difference is, we admit when we are wrong.


We decided to keep it simple. IL and FL locations are now 2% under invoice plus the doc fee. 161 in IL and 589 in FL.

I'll be posting this in my miniforum as well.

Less confusion on all sides.
Admirable, and no one is perfect. Correcting mistakes when they are found is definitely the way to go and what separates excellent service from just adequate or worse. Props for the way you handled everything in this manner.

Props also for clear disclosure on pricing
02-03-2012 01:54 PM
Up Hill Bill
Quote:
Originally Posted by Goughy View Post
Pat, I don't want to make you regret posting the AR Rules but in the "Preferred Price" section it states that

"The participant may not be charged for any preparation fees, delivery and handling charges, service or overhead fees, or any other such delivery fees under this program."

Is this referring to the normal $900 destination charge or is that still included in the preferred price as part of the Factory invoice?
The destination charge that is part of the invoice price, is actually what Chrysler charges the dealer to cover delivery. That is passed on to you in the invoice and in the preferred price. The dealer can't charge you extra, dealer originated, delivery fees.....
02-03-2012 01:51 PM
fishmd
Quote:
Originally Posted by Pat@FieldsJeep
I think we have it all ironed out. You should have spoke to Dennis already.
Yep, we got it straightened out. Good stuff. And even better, they got my Jeep in today! I am going to pick it up tomorrow. Thanks for all the help again Pat. Good stuff.
02-03-2012 01:38 PM
Goughy Pat, I don't want to make you regret posting the AR Rules but in the "Preferred Price" section it states that

"The participant may not be charged for any preparation fees, delivery and handling charges, service or overhead fees, or any other such delivery fees under this program."

Is this referring to the normal $900 destination charge or is that still included in the preferred price as part of the Factory invoice?
02-03-2012 01:33 PM
pat@fieldsauto.com
Quote:
Originally Posted by KarlG View Post
And no one pointed that out to you, I would bet.Caveat Emptor, I guess. :roll eyes:
You are right no one did. That's our fault. From here on out it won't happen again. It should have been expalined and it wasn't. i'll never claim to be perfect, neither is our FL store, but we try like hell to get it right. We try our best to do everything right, but occasionally we screw up. Difference is, we admit when we are wrong.


We decided to keep it simple. IL and FL locations are now 2% under invoice plus the doc fee. 161 in IL and 589 in FL.

I'll be posting this in my miniforum as well.

Less confusion on all sides.
02-03-2012 01:24 PM
KarlG
Quote:
Originally Posted by fishmd View Post
Yeah, that makes total sense to me. I just don't think I really thought it all through the right way when I was initially working through the deal. It definitely is better to get the 1% bellow and pay the 75$ fee, but I don't think I initially realized this. 2% just sounds better. :-).
And no one pointed that out to you, I would bet. Caveat Emptor, I guess.

Glad that you caught it and it was made right
02-03-2012 01:17 PM
pat@fieldsauto.com I think we have it all ironed out. You should have spoke to Dennis already.
02-03-2012 01:16 PM
fishmd
Quote:
Originally Posted by stroh
When I purchased at Fields in Sanford I was the first person to buy from there under the Chrysler Affiliate Rewards program. There was a large learning curve for the staff there but they bent over backward to make sure everything Pat set up was honored. They intend to have the same programs that Pat has set up in Illinois, but being in Florida they have different requirements from the State to meet so they are working on ways to creatively make everyone happy.

When I was doing the paperwork with them I was given the option of 2% below invoice + the standard $589 doc fee that is charged to everyone (this is literally Pat's deal, 2% plus allowed fees), or 1% below invoice + $75 Chrysler doc fee. On my roughly $30,000 vehicle 1% = $300 so I chose 1% + $75 because that worked better for me. Since they have to charge EVERYONE the same doc fee because the State of Florida says that if you charge one customer a doc fee, you have to charge EVERY customer the same fee, they adjusted the purchase price -$514 and the paperwork showed the $589 doc fee that everyone pays. They also made similar adjustments due to the price of the lifetime warranty because he State of Florida also sets that price. (Big brother protecting you I guess.)

One other comment regarding the $589 fee. When I signed up for USAA to get the $1000 incentive I began getting bombarded with dealers calling and sending me offers. The doc fees were listed on the offers were $600, $689, and $800. I didn't shop around and check other doc fees but those were what was volunteered.

Overall, I am thoroughly and completely happy with the way that Fields has treated me, before, during, and even after the purchase. I highly recommend them!
Yeah, that makes total sense to me. I just don't think I really thought it all through the right way when I was initially working through the deal. It definitely is better to get the 1% bellow and pay the 75$ fee, but I don't think I initially realized this. 2% just sounds better. :-).

Pat is looking into it though guys. No worries. :-)
02-03-2012 12:56 PM
pat@fieldsauto.com
Quote:
Originally Posted by Sparkplugg View Post
^^^^^^^^^

2% below invoice plus the $75 your instructions tell you about, period.
Affiliate is actually 1%. I do the 2%, plus my fee of 161. I waive the $75 chrysler doc fee.

I'm not sure what instructions you are talking about. So here's the AR rules
02-03-2012 12:50 PM
pat@fieldsauto.com
Quote:
Originally Posted by Up Hill Bill View Post
Up front and less than competitors, or not, a $589 Doc fee is just plan a rip off, even if it is Fields charging it.

I paid Affiliate pricing with just a $55 Doc fee from the only Chrysler/Jeep dealer within 200 miles (= no competition to worry about).

Ya' think they have 10 times the state paperwork to do in Florida than in California? I doubt it.
I agree, but I'm not the owner. FL does not have a cap on doc fees. So Fields decided to be the cheapest in the area. Plus unlike other stores around there we don't have a doc processing fee. Personally I think it's high, but I have to give Fields credit for not matching the other dealerships.
02-03-2012 12:37 PM
stroh When I purchased at Fields in Sanford I was the first person to buy from there under the Chrysler Affiliate Rewards program. There was a large learning curve for the staff there but they bent over backward to make sure everything Pat set up was honored. They intend to have the same programs that Pat has set up in Illinois, but being in Florida they have different requirements from the State to meet so they are working on ways to creatively make everyone happy.

When I was doing the paperwork with them I was given the option of 2% below invoice + the standard $589 doc fee that is charged to everyone (this is literally Pat's deal, 2% plus allowed fees), or 1% below invoice + $75 Chrysler doc fee. On my roughly $30,000 vehicle 1% = $300 so I chose 1% + $75 because that worked better for me. Since they have to charge EVERYONE the same doc fee because the State of Florida says that if you charge one customer a doc fee, you have to charge EVERY customer the same fee, they adjusted the purchase price -$514 and the paperwork showed the $589 doc fee that everyone pays. They also made similar adjustments due to the price of the lifetime warranty because he State of Florida also sets that price. (Big brother protecting you I guess.)

One other comment regarding the $589 fee. When I signed up for USAA to get the $1000 incentive I began getting bombarded with dealers calling and sending me offers. The doc fees were listed on the offers were $600, $689, and $800. I didn't shop around and check other doc fees but those were what was volunteered.

Overall, I am thoroughly and completely happy with the way that Fields has treated me, before, during, and even after the purchase. I highly recommend them!
02-03-2012 12:30 PM
Sparkplugg ^^^^^^^^^

2% below invoice plus the $75 your instructions tell you about, period.
02-03-2012 12:14 PM
Up Hill Bill
Quote:
Originally Posted by Pat@FieldsJeep View Post
Our $589 is not a predelivery fee it is a DOC FEE. Again I know for a fact that we have the cheapest doc fee anywhere in that area.
Up front and less than competitors, or not, a $589 Doc fee is just plan a rip off, even if it is Fields charging it.

I paid Affiliate pricing with just a $55 Doc fee from the only Chrysler/Jeep dealer within 200 miles (= no competition to worry about).

Ya' think they have 10 times the state paperwork to do in Florida than in California? I doubt it.
02-03-2012 12:14 PM
pat@fieldsauto.com Wow I read thru that thread way too fast, i thought fishmd was the op. Sorry about that.
02-03-2012 11:57 AM
ronrad
Quote:
Originally Posted by fishmd View Post
I don't think the OP was saying they were charging him another destination fee, although maybe they were trying to.

I guess if the dealership has to charge everyone the same document fee, than it is what it is. So in Florida for example where there is no cap on this, they can charge you as much as they want as long as it is the same to everyone? Seems kind of crazy. In my case the dealer has a "Dealer Pre-Delivery Service Fee" which underneath that in tiny letters on the form, it says that it includes doc fees as well as prepping the vehicle for sale. This fee is awfully high though in my opinion.
Actually my confusion came from the comment that destination was included in msrp. In retracing, the actual comment was included in msrp and then call out as line Item in the invoice. That matches what I'm seeing from my dealer so they are being square there.
02-03-2012 11:54 AM
pat@fieldsauto.com Our $589 is not a predelivery fee it is a DOC FEE. Again I know for a fact that we have the cheapest doc fee anywhere in that area.
02-03-2012 11:52 AM
pat@fieldsauto.com Ok, so here's where the confusion starts and it my mind ends.

My dealership in IL has a $161 doc fee. Our FL store has a doc fee of $589 which is at least $400 less then the surrounding dealers.

Because the dealer can either charge their doc fee or the chrysler doc fee of $75 our FL store found it to be cheaper overall to allow the 1% under and then charge $75 chrysler fee and not their doc fee.


Your jeep has an invoice of 34205. This includes the destination from the factory to the FL store.

Your price is 33,520 plus doc fee of $589 and any other taxes, license and title fees. Total before taxes, license and title fees is 34109.

If you take the 1% under and pay chryslers doc fee of 75, 33862 + 75 = 33937.

That's where the confusion is. Also if you are having the wrangler shipped somewhere else you do have to pay any transport fee from FL to where you want it.

Hope this helps
02-03-2012 11:15 AM
Sparkplugg See my post and listen to Bill. The end.
02-03-2012 11:09 AM
Mr. Sinister I refuse to pay destination fees, for the simple fact that if they want to sell the Jeep, they need to bring it to the customer.
I don't think I've seen a "Documentation Fee" before. Sounds like they want money for doing their jobs in the clerical capacity. I wouldn't pay that one, either.
Taxes and tags, that's it. But I also live in an area where I can easily take my business elsewhere should they refuse to play ball.
02-03-2012 10:54 AM
Up Hill Bill
Quote:
Originally Posted by fishmd View Post
In my case the dealer has a "Dealer Pre-Delivery Service Fee" which underneath that in tiny letters on the form, it says that it includes doc fees as well as prepping the vehicle for sale. This fee is awfully high though in my opinion.
They absolutely are not allowed to charge that under the Chrysler Affiliate program! Charging ANY other fees is expressly disallowed by Chrysler. If they charge you a fee that includes "dealer prep," they are double charging you. Chrysler pays them for PDI (pre-delivery inspection.) If you are using the Affiliate program, Chrysler will make them pay you back that fee. If your not using the program, the dealer can charge you anything he can trick you into paying!
02-03-2012 10:39 AM
fishmd
Quote:
Originally Posted by JohnT11 View Post
If the Destination Fee is being charged in addition to the price on the sticker, you're getting ripped off. Also, dealers have a set price doc fee. They have to charge the same to everyone. So you can't get rid of that, but you can get rid of the destination fee (because it was already included in the sticker price).
I don't think the OP was saying they were charging him another destination fee, although maybe they were trying to.

I guess if the dealership has to charge everyone the same document fee, than it is what it is. So in Florida for example where there is no cap on this, they can charge you as much as they want as long as it is the same to everyone? Seems kind of crazy. In my case the dealer has a "Dealer Pre-Delivery Service Fee" which underneath that in tiny letters on the form, it says that it includes doc fees as well as prepping the vehicle for sale. This fee is awfully high though in my opinion.
02-03-2012 10:26 AM
JohnT11 If the Destination Fee is being charged in addition to the price on the sticker, you're getting ripped off. Also, dealers have a set price doc fee. They have to charge the same to everyone. So you can't get rid of that, but you can get rid of the destination fee (because it was already included in the sticker price).
02-03-2012 10:25 AM
fishmd
Quote:
Originally Posted by Up Hill Bill View Post
That is correct. The FFP or PP price noted on the factory invoice is the MAXIMUM vehicle price you pay under the Affiliate program. It is (factory wholesale price x .99) + $75 program fee.

The dealer may add allowable Doc fees, and state tax, license and registration fees, only.
Ok, yeah, I got you. Thanks for the clarification there on that.
02-03-2012 10:22 AM
Up Hill Bill
Quote:
Originally Posted by fishmd View Post
So one more questions for those who may have done this before. On the Order Confirmation page, there are several different prices listed. There is a FWP (which I know stands for fleet wholesale price). There is also a FFP, which I know is Friends and Family Price. In general the FFP is about 500-600$ less than the FWP. I called Chrysler Affiliate Program this AM and the guy I spoke with told me that with their program, you are supposed to get the Preferred Pricing which is based off the FFP price not the FWP price. Does this sound correct?

That is correct. The FFP or PP price noted on the factory invoice is the MAXIMUM vehicle price you pay under the Affiliate program. It is (FWP(factory wholesale price) x .99) + $75 program fee.

The dealer may add allowable Doc fees, and state tax, license and registration fees, only.
02-03-2012 10:12 AM
fishmd So one more questions for those who may have done this before. On the Order Confirmation page, there are several different prices listed. There is a FWP (which I know stands for fleet wholesale price). There is also a FFP, which I know is Friends and Family Price. In general the FFP is about 500-600$ less than the FWP. I called Chrysler Affiliate Program this AM and the guy I spoke with told me that with their program, you are supposed to get the Preferred Pricing which is based off the FFP price not the FWP price. Does this sound correct?
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